Deputy Manager – Childrens Complex Care Residential
HOURS |
LOCATION |
CLOSING DATE |
|
---|---|---|---|
38 Hours |
|
30th April 2025 | |
QUALIFICATIOONS (IF REQUIRED) |
SERVICE AREA |
SALARY |
|
|
|
£31,616 - £35,000 |
We are a 9 bedded children’s residential service for children up to the age of 18. Some of our children have severe learning difficulties, Autism, ADHD and associated behavioural challenges. Some of our children have complex health care needs and will need you to understand their needs, complete or have completed relevant training, support with arranging health appointments and attending these where necessary. Some of our young people may experience mental health and may be socially and emotionally delayed through neglect and harm.
We provide the children with a safe and loving home environment where we can promote them to achieve their goals and experience life.
What our staff say about working with Progress:
“Working here and supporting the children is so rewarding, In the past year I have seen the children progress so much, it really does make you so proud! Knowing you have been a part of that is the best feeling”
“It is a happy place to be, it’s my home away from home”
“Working at the home has given me countless opportunities and pushed my personal development beyond belief. The children we support are so special, watching them develop and progress is heart warming. The home is a bundle of joy and happiness from the moment you step through the door. I am proud of the person I have become since working here”
The Role
As Deputy Manager you will assist the Registered Manager to manage the staff team and maintain a safe and enabling environment that provides positive experiences to children and young people.
You will Supervise the Team Leaders and provide guidance and support to enable them to supervise and support their staff teams while encouraging and promoting staff development. You will ensure effective records are maintained during weekly audits, rota’s, take part in the on call Rota, work with the manager in the recruitment of staff, KPI’s, staff training and support during Ofsted inspections and Reg 44 visits.
The role will be a mixture of office based hours and shifts, depending on the needs of the service.
You will also have competent IT skills and access to your own transport.
*We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Qualifications (If Required)
- Level 3 NVQ/Diploma in Health and Social Care (Children and Young People).
- Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent qualification)
Qualifications
Qualifications / Experience
You must be able to demonstrate that you have:
• NVQ 3 Diploma or QCF Level 3 in Health and Social Care or in Residential Care or equivalent, and also be willing to work towards Leadership and Management and QCF level 5 Care or equivalent (Social work qualifications or nursing qualifications would also be accepted)
Experience
Experience Required:
• At least 2 years’ experience as a team leader /Deputy Manager within a residential setting
• Previous experience and a strong understanding of Ofsted regulations is essential
• Experience of Complex care would be a distinct advantage.
Skills/Abilities
Skills and attributes:
• Strong Leadership skills
• Excellent communication skills
• The ability to communicate at all levels
• Working knowledge of, following, and working to Care Plans
• Experience of Conflict Management and dealing with difficult situations
• The ability to work effectively during high pressured situations
• You will be a supportive Manager and team player
• You will also have competent IT skills and a strong desire to progress your career in care.
Qualities
You will also need to be:
• Caring and approachable
• Patient and welcoming
• Creative, Helpful and Reliable
• Willing to learn valuable life skills
Other Requirements
Company Values
- Personal development opportunities
- Treating you as an individual
- Publicly recognising your achievements
- Supporting you any way we can
- Placing you on a comprehensive training program
- A competitive salary

Benefits
Benefits
• 25 days holiday in addition to 8 bank holidays
• Management development training
• Long service enhanced holiday entitlements
• Funded ‘Blue Light’ card shopping discounts
• Contributory pension scheme
• Death in service life cover
• Refer-a-friend rewards scheme
• Annual awards
• Health cash-back cover
• Employee assistance program including support line
• Reserve days for emergencies
• Funded DBS renewals

Who is Progress?
We are an established provider of specialist services for children and young adults from 0-25, who have disabilities and specialist needs, including profound and multiple learning difficulties, severe learning difficulties, physical disability, sensory impairment, complex health care needs, acquired brain injury, and Autism. This encompasses a fostering agency, residential homes, supported living, a range of short break solutions, home and community support, preparation for independence and much more. As a values-led, family-owned business, we are not prepared to compromise on the quality and safety of our services, which are delivered following our owner’s ethos; ‘if it is not good enough for your own family, it is not good enough for our customers’..
We pride ourselves on enabling a more ordinary life to be experienced through extra-ordinary service delivery, with the people we support being the heart of everything we do. Everyone deserves a childhood and to move on into independence – this takes innovation every day as one size does not fit all where people are concerned!
Why work for Progress?
We asked some of our staff this question and the words they used in response included… friendly, further your career, support, extensive training, like a family, accepted, good team relationships, accommodating, flexibility, work ethic with colleagues, caring, shared passion, values aligned to your own, passion, not just a job; a career, gained skills, personal progression, support for staff; not just the people we care for, be part of a journey and the growth of the organisation, family feel, personal growth, opportunities, acknowledgement and recognition of efforts, not just a number, make a difference, feel appreciated, properly appraised annually with resulting outcomes, thorough induction, personal approach, no hierarchy, delivering on promises, high staff retention, respected as equals.
Even our temp had a positive opinion, “a great supportive team, allowing you to work flexibly with great opportunities to develop and apply your skills to assist across the business”.
We are passionate about developing our staff and their individual careers. We take pride in developing our future managers, with the capability, vision, and ability to meet the changing needs of the sector in a creative and responsive manner. We secured the Gold Investors in People Award, with 84% of staff agreeing we are ‘developing great leaders.’
We are proud of our teams; they really go the extra mile. We are also proud of our consistently high staff retention; we could not deliver the excellence we strive for, without every individual. We care deeply about delivering on our promises and feel extremely privileged to employ so many amazing people who share our vision and our determination! What more could we want!
In July 2024, Progress launched the My Progress Values challenge to inspire creative expression among young people by reflecting on the core values of our organisation—Care, Trust, Respect and Progress and Progress. After months of thoughtful participation from across our services, we are excited to announce Regis House as the overall winner of this competition….
Progress Children’s Services is excited to welcome Evanka as the new Deputy Manager at Portland House. With her wealth of experience and passion for children’s welfare, Evanka brings a fresh perspective to the service, positioning it firmly on the path toward excellence. Evanka’s journey with Progress began as a bank staff member for over two…
Staff understand the vulnerabilities of children living at the home. They know how to keep children safe. Care is well organised and arranged…” — Ofsted. Hilton House, a part of Progress Children’s Services, recently underwent an unannounced Ofsted inspection, a crucial requirement for any service in the care sector in the UK. The positive outcome of…
At Progress, every achievement—big or small—is a testament to the resilience and potential of the young people we support. Recently, a particularly heartwarming milestone was reached, as one of the young people in our care was recognised at an awards ceremony for his outstanding progress in school and personal development. This young boy’s journey has…
Oak Cottage is a unique and dynamic home for young people with complex needs, and one of its team leaders is Kelly. Her role embodies a delicate balance of leadership, hands-on care, and strategic oversight, ensuring both the young people and staff thrive in a supportive and nurturing environment. Kelly’s journey to team leadership began…
At Oak Cottage, a home dedicated to supporting young people with complex needs, the deputy manager plays a pivotal role in ensuring the smooth operation of the home and the wellbeing of both staff and residents. Mandy is the current Deputy Manager at Oak Cottage. Mandy’s day as a deputy manager is a mix of…
At Oak Cottage, the festive season is more than just a time of the year — it’s an opportunity to bring the magic of Christmas to life for the young people and staff alike. For Tony Marsden, a residential support worker who has spent the last decade at Oak Cottage, the holiday period is a…
Oak Cottage isn’t just a residential facility—it’s a home where young people with complex needs are supported by a dedicated team that fosters their growth and wellbeing. Through the perspectives of Tony, Kelly, and Mandy, we see how empathy, teamwork, and resilience create a nurturing environment that transforms lives. For Tony Marsden, a residential support…
At Oak Cottage, a Progress home for young people with complex needs, the role of a residential support worker goes far beyond a traditional job description. It’s a dynamic and deeply rewarding position, requiring a balance of compassion, adaptability, and dedication. Tony, who recently celebrated ten years in the role, offers a glimpse into what…
When I joined Wellcroft House as a student social worker in September, I knew Black History Month was just around the corner, and I wanted to create something truly meaningful. Together with Denise, one of our dedicated staff members, we brainstormed ways to make this celebration impactful for everyone. We felt that Black History Month…
The best part of the job is seeing how they’ve progressed because it’s all about progression. In a heartwarming success story, twin siblings at Progress Children’s Services recently achieved a remarkable milestone by winning a local art competition. The twins, both diagnosed with global developmental delay and autism, joined Progress Children’s Services, earlier this year…
Working the night shift as a support worker at Progress is more than just a job; it’s a commitment to ensuring the well-being and stability of those who depend on the services provided. As the sun sets and most people wind down their day, night shift support workers at Progress gear up for their crucial…
In July 2024, Progress launched the My Progress Values challenge to inspire creative expression among young people by reflecting on the core values of our organisation—Care, Trust, Respect and Progress and Progress. After months of thoughtful participation from across our services, we are excited to announce Regis House as the overall winner of this competition….
Progress Children’s Services is excited to welcome Evanka as the new Deputy Manager at Portland House. With her wealth of experience and passion for children’s welfare, Evanka brings a fresh perspective to the service, positioning it firmly on the path toward excellence. Evanka’s journey with Progress began as a bank staff member for over two…
Staff understand the vulnerabilities of children living at the home. They know how to keep children safe. Care is well organised and arranged…” — Ofsted. Hilton House, a part of Progress Children’s Services, recently underwent an unannounced Ofsted inspection, a crucial requirement for any service in the care sector in the UK. The positive outcome of…
At Progress, every achievement—big or small—is a testament to the resilience and potential of the young people we support. Recently, a particularly heartwarming milestone was reached, as one of the young people in our care was recognised at an awards ceremony for his outstanding progress in school and personal development. This young boy’s journey has…
Oak Cottage is a unique and dynamic home for young people with complex needs, and one of its team leaders is Kelly. Her role embodies a delicate balance of leadership, hands-on care, and strategic oversight, ensuring both the young people and staff thrive in a supportive and nurturing environment. Kelly’s journey to team leadership began…
At Oak Cottage, a home dedicated to supporting young people with complex needs, the deputy manager plays a pivotal role in ensuring the smooth operation of the home and the wellbeing of both staff and residents. Mandy is the current Deputy Manager at Oak Cottage. Mandy’s day as a deputy manager is a mix of…
At Oak Cottage, the festive season is more than just a time of the year — it’s an opportunity to bring the magic of Christmas to life for the young people and staff alike. For Tony Marsden, a residential support worker who has spent the last decade at Oak Cottage, the holiday period is a…
Oak Cottage isn’t just a residential facility—it’s a home where young people with complex needs are supported by a dedicated team that fosters their growth and wellbeing. Through the perspectives of Tony, Kelly, and Mandy, we see how empathy, teamwork, and resilience create a nurturing environment that transforms lives. For Tony Marsden, a residential support…
At Oak Cottage, a Progress home for young people with complex needs, the role of a residential support worker goes far beyond a traditional job description. It’s a dynamic and deeply rewarding position, requiring a balance of compassion, adaptability, and dedication. Tony, who recently celebrated ten years in the role, offers a glimpse into what…
When I joined Wellcroft House as a student social worker in September, I knew Black History Month was just around the corner, and I wanted to create something truly meaningful. Together with Denise, one of our dedicated staff members, we brainstormed ways to make this celebration impactful for everyone. We felt that Black History Month…
The best part of the job is seeing how they’ve progressed because it’s all about progression. In a heartwarming success story, twin siblings at Progress Children’s Services recently achieved a remarkable milestone by winning a local art competition. The twins, both diagnosed with global developmental delay and autism, joined Progress Children’s Services, earlier this year…
Working the night shift as a support worker at Progress is more than just a job; it’s a commitment to ensuring the well-being and stability of those who depend on the services provided. As the sun sets and most people wind down their day, night shift support workers at Progress gear up for their crucial…
In July 2024, Progress launched the My Progress Values challenge to inspire creative expression among young people by reflecting on the core values of our organisation—Care, Trust, Respect and Progress and Progress. After months of thoughtful participation from across our services, we are excited to announce Regis House as the overall winner of this competition….
Progress Children’s Services is excited to welcome Evanka as the new Deputy Manager at Portland House. With her wealth of experience and passion for children’s welfare, Evanka brings a fresh perspective to the service, positioning it firmly on the path toward excellence. Evanka’s journey with Progress began as a bank staff member for over two…
Staff understand the vulnerabilities of children living at the home. They know how to keep children safe. Care is well organised and arranged…” — Ofsted. Hilton House, a part of Progress Children’s Services, recently underwent an unannounced Ofsted inspection, a crucial requirement for any service in the care sector in the UK. The positive outcome of…