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Team Leadership at Oak Cottage: A Balancing Act of Care and Coordination

Posted on by Paul Adepoju

Oak Cottage is a unique and dynamic home for young people with complex needs, and one of its team leaders is Kelly. Her role embodies a delicate balance of leadership, hands-on care, and strategic oversight, ensuring both the young people and staff thrive in a supportive and nurturing environment. 

Kelly’s journey to team leadership began with her role as a residential support worker (RSW), which she held for just six months before stepping up to lead the team. With a background in health and social care and experience in mental health work, she quickly adapted to the demands of the role, thanks in part to guidance from seasoned colleagues like Tony Marsden. 

“Tony coached me into being a team leader,” she shared. “It’s a big shift—from focusing solely on the young people to overseeing the entire house, managing the staff, and ensuring the young people’s needs are met. It’s about balancing it all.” 

Kelly’s days are anything but predictable. Mornings begin with the hustle of preparing young people for school, from managing personal care to ensuring all their essentials are ready. Once the young people are off, Kelly and her colleagues dive into administrative and management tasks, often juggling schedules, staffing issues, and compliance responsibilities. 

Afternoons and evenings bring the young people back, filling the house with energy and laughter. “It’s like organised chaos,” Kelly explained. “Each young person has their own personality and needs, and they all interact in such unique ways. Watching the eldest and youngest bond or manage their quirks is both challenging and heartwarming.” 

Leading with Empathy 

A hallmark of Kelly’s leadership style is her ability to connect deeply with both the young people and her staff. She emphasises the importance of creating a familial atmosphere at Oak Cottage. “We’re basically the kids’ family,” she said. “We might not be their biological parents, but they see us as family, and it’s our job to provide the love and attention they need.” 

Her approach extends to her team as well. Kelly ensures staff feel supported, particularly during difficult times. When she returned after a period of illness, she noticed a disconnect within the team and took steps to rebuild camaraderie and focus. “You have to remind everyone that we’re all here for the same reason: to care for these kids and give them the best experiences possible.” 

As a team leader, Kelly faces the dual challenge of managing a high-energy home and ensuring all compliance and administrative duties are met. “It’s about finding the balance,” she said. “You can’t let the paperwork overshadow the care we’re here to provide. At the same time, everything needs to be documented to keep things running smoothly.” 

She also deals with the emotional weight of the role, particularly when young people move on from Oak Cottage. “It’s hard when a child you’ve bonded with leaves,” she admitted. “But it’s rewarding to know you’ve played a part in their journey.” 

Building a Solid Team 

Kelly believes a strong, cohesive team is vital to the success of Oak Cottage. She mentors new staff members, sharing her knowledge and encouraging them to embrace the home’s fast-paced and often unpredictable environment. “You won’t bond with every young person the same way, but it’s about making the most of the bonds you do form,” she said. 

For Kelly, enjoying the work is essential. “You have to find joy in the good moments, even on tough days. It’s not just a job; it’s about creating a positive impact on these young lives.” 

Looking to the Future 

Kelly is committed to growing in her role while ensuring she masters each step of her career progression. “I want to be solid in every position I hold, from RSW to team leader and beyond. That way, I can lead with confidence and experience.” 

Her vision for team leadership at Oak Cottage is clear: “It’s about oversight, making sure nothing is missed, and fostering an environment where the kids can thrive and the staff feel fulfilled.” 

Oak Cottage continues to be a place of laughter, resilience, and care. The dedication of the entire team to both the young people and each other exemplifies what it means to lead with empathy, strength, and a focus on making a difference. 

For Kelly, the role of team leader is more than a job—it’s a calling. “It’s about helping these young people see that there’s good in the world and that the bad won’t happen again. That’s what makes this work so meaningful.” 

The Role of a Deputy Manager at Oak Cottage: Mandy’s Perspective

Posted on by Paul Adepoju

At Oak Cottage, a home dedicated to supporting young people with complex needs, the deputy manager plays a pivotal role in ensuring the smooth operation of the home and the wellbeing of both staff and residents. Mandy is the current Deputy Manager at Oak Cottage. 

Mandy’s day as a deputy manager is a mix of structured responsibilities and the unpredictability that comes with working in residential care. From coordinating rotas and managing staff to handling urgent issues like medication consents and liaising with social workers, her role requires a combination of strong organisational skills and adaptability. 

“Every day is different,” Mandy explains. “Some days, I’m deep in paperwork, updating social workers, and organising schedules. Other days, I’m working closely with the team to resolve challenges or ensure everything runs smoothly for the young people.” 

Mondays involve setting up appointments and ensuring the rota is balanced, while Thursdays and Fridays are dedicated to preparing Ofsted reports and providing updates to social workers. Mandy also emphasises the importance of staying accessible to staff for support and guidance throughout the week. 

Transitioning from Elderly to Children’s Care 

Mandy’s journey to Oak Cottage began after 26 years in elderly care, including a decade as a manager. Transitioning into children’s care was a significant adjustment for her. “It’s completely different,” she says. “Everything from the paperwork to the emotional dynamics is unique. I had to learn a lot—fast.” 

Initially, the role felt overwhelming. “I thought, ‘I’ll never be able to do this,’” Mandy recalls. However, with support from the team and a willingness to adapt, she has grown into her role. Now, she reflects on how much she has learned and how rewarding the experience has become. 

Support and Teamwork at Oak Cottage 

One of the aspects Mandy values most about her role is the strong support system at Oak Cottage. Whether she’s working with the registered manager or seeking guidance from the head office team, she never feels alone in facing challenges. 

“You’re not on your own here,” Mandy says. “There’s always someone to turn to—whether it’s a colleague, the management team, or the resources available online. It makes all the difference when things get tough.” 

Finding Fulfilment in Supporting Young People 

For Mandy, the most rewarding part of her role is the sense of accomplishment she feels after making a positive impact on the lives of the young people at Oak Cottage. “Coming from elderly care, I wasn’t feeling fulfilled anymore,” she explains. “But here, working with complex children, I feel like I’m making a real difference. It’s a deeply fulfilling experience.” 

She shares how learning about the backgrounds of the young people can be both heart-wrenching and motivating. “Sometimes, I look at these children and think, if I had a spare bedroom, I’d take them home with me,” she says. “But knowing they’re so well cared for here makes it easier to leave at the end of the day.” 

Qualities for Success as a Deputy Manager 

When asked about the qualities needed to succeed as a deputy manager, Mandy highlights patience, adaptability, and a willingness to learn. “You don’t need to have all the knowledge upfront,” she says. “Oak Cottage is a place where you’ll be trained to a high standard. They’ll support you, guide you, and help you grow into the role.” 

She also notes the importance of resilience and a strong work ethic. “It’s not always easy, but the rewards far outweigh the challenges.” 

A Growing Sense of Belonging 

After six months in the role, Mandy reflects on how far she has come. “It took me a while to settle in,” she admits. “But now, I feel like I’ve been here for years. I’ve started to really enjoy my job, and it’s all thanks to the supportive team and the incredible young people we care for.” 

For Mandy, being a deputy manager at Oak Cottage is more than just a job—it’s an opportunity to contribute to something meaningful. Whether she’s mentoring staff, solving problems, or ensuring the young people have the care they need, she knows her work has a lasting impact. 

“Every day, I walk away feeling like I’ve done something important,” she says. “That’s what makes this role so special.” 

Mandy’s story reflects the heart and dedication required to be a deputy manager at Oak Cottage—a role that combines leadership, compassion, and a commitment to making a difference. 

A Day in the Life of a Residential Support Worker at Oak Cottage

Posted on by Paul Adepoju

At Oak Cottage, a Progress home for young people with complex needs, the role of a residential support worker goes far beyond a traditional job description. It’s a dynamic and deeply rewarding position, requiring a balance of compassion, adaptability, and dedication. Tony, who recently celebrated ten years in the role, offers a glimpse into what it takes to thrive as a residential support worker at Progress. 

No two days are ever the same at Oak Cottage, but structure and routine are vital to ensuring the smooth running of the home. Mornings are often the busiest time, as the team prepares the young people for school. 

“You have to be on your toes,” Tony explains. “It’s about managing personal care, making sure everyone is dressed and ready, administering medication, and ensuring all school bags are packed. We also coordinate transport, which involves liaising with drivers to ensure everything runs on time.” 

After the school run, Tony’s responsibilities shift to tasks like health and safety checks, organising the home, and preparing for the young people’s return in the afternoon. There are often medical appointments to attend or activities to plan, all tailored to the individual needs and preferences of the young people. 

Evenings bring their own rhythm, from dinner preparation to bedtime routines. “Bedtime is a critical time,” Tony shares. “For some young people, it takes up to an hour due to their needs, especially if hoists or baths are involved. By the time everyone is settled, there’s a sense of fulfilment in knowing the day has gone well.” 

Beyond the Basics: Building Relationships 

What truly sets the role apart is the emphasis on relationship-building. For Tony, it’s about being a constant presence in the lives of the young people. “I’ve been here longer than most of them, so I’m a familiar face they can rely on,” he says. 

The role also involves fostering strong professional relationships with families and social workers. “It’s about working together for the best interests of the young people,” Tony explains. “Receiving compliments from families or social workers is always rewarding, as it shows the positive impact we’re having.” 

Working with young people who have complex needs comes with challenges. Whether it’s a medical emergency in the middle of the night or managing behaviours that can be unpredictable, resilience and teamwork are crucial. 

Tony highlights the importance of debriefs and team meetings. “We support each other, especially after tough situations. Talking things through helps us improve and ensures we’re always delivering the best care possible.” 

The Rewards of the Role 

For Tony, the rewards far outweigh the challenges. Whether it’s witnessing a young person’s progress, receiving positive feedback from families, or sharing joyful moments during activities and holidays, the role offers immense personal fulfilment. 

“One of my most memorable moments was taking young people to a disco in Walsall,” Tony recalls. “Seeing them enjoying themselves and doing what every teenager does was incredible. Moments like that make it all worthwhile.” 

Skills That Make a Difference 

The role of a residential support worker demands a unique set of skills. Empathy, adaptability, and an ability to see things from the perspective of the young people are essential. Tony has also developed practical skills, such as administering medication and coordinating care during hospital visits. 

“You have to think ahead,” he explains. “It’s about anticipating their needs and ensuring every decision supports their wellbeing.” 

At Oak Cottage, teamwork is at the heart of everything. New staff members are supported with training, risk assessments, and mentorship from experienced workers like Tony. “It’s about sharing knowledge and ensuring everyone feels confident in their role,” he says. 

More Than Just a Job 

For Tony, being a residential support worker is more than a job—it’s a calling. “It’s about making a difference, day in and day out. This role has given me a sense of purpose and fulfilment I never had before.” 

At Oak Cottage, residential support workers like Tony are the unsung heroes, creating a safe, nurturing environment where young people can thrive. It’s a challenging but deeply rewarding role that leaves a lasting impact on the lives of those they care for. 

 

Kathryn’s Next Chapter at Progress: A New Beginning at Wellcroft House

Posted on by Paul Adepoju

Kathryn’s move from Oak Cottage to Wellcroft House marks a heartwarming chapter in her career with Progress, one filled with new connections, personal growth, and renewed purpose. After working night shifts at Oak Cottage for a year, Kathryn recognised an opportunity to bring her caring spirit closer to home, as Wellcroft House is only a short walk away. What started as a practical move soon became much more, as she found herself welcomed with open arms into a vibrant, supportive community. 

Having previously worked in education, Kathryn brought a unique background and passion for helping others into her role at Progress. Transitioning into a residential care setting allowed her to build meaningful relationships with young adults, something she cherished from her time at Oak Cottage. “Working with young people again reminded me of why I entered this field in the first place,” she reflects. Her experience at Oak Cottage helped her develop skills in support and care that she now brings to Wellcroft with fresh enthusiasm. 

The shift to daytime work at Wellcroft has been an uplifting experience for Kathryn. She describes her days as “truly fulfilling” and has felt supported by each team member, who have gone above and beyond to ensure her transition was smooth. From the moment she arrived, her new colleagues showed kindness, inviting her to ask questions and offering help whenever needed. “Everyone has been incredible – it’s as if I’ve been here for years,” she says with a smile. Sabrina, one of her supervisors, has been especially inspiring. Kathryn shares, “Sabrina is such a joy to work for, and her positive energy makes each day brighter.” 

Kathryn and Progress Long Service Award Winner, Shipa. Read about Shipa here.

Her role at Wellcroft has given Kathryn the chance to bring a personal touch to her work, making every interaction with the residents meaningful. For instance, she learned early on about the little routines that mean so much, like Nikita’s favourite straw in the morning. It’s these small gestures that bring a homely feel to the day-to-day, making Wellcroft a place of comfort and belonging for both residents and staff. 

Kathryn also treasures the team spirit at Wellcroft. Celebrating occasions together has strengthened her bond with colleagues and residents alike. Recently, she joined in festivities for Black History Month, contributing her love for baking by making a special cake. As the holiday season approaches, she’s excited to start decorating for Christmas and bringing a bit of cheer to Wellcroft’s halls. Kathryn smiles when talking about these celebrations, noting how each event brings the team closer, adding warmth to the Wellcroft environment. 

As she reflects on her journey with Progress in 2024, Kathryn feels a deep sense of gratitude. Her time at Oak Cottage provided valuable experience, but Wellcroft House has become a true home where she feels part of a caring family. Looking to 2025, she is eager to deepen her connections with residents and colleagues, using her creativity and talents to make each day a little brighter. Kathryn’s story at Wellcroft House is more than a job change; it’s a beautiful reminder of the power of community, compassion, and the special place that Progress offers to its staff and residents alike. 

For Kathryn, Wellcroft is a place to thrive, learn, and bring her best self to work each day, surrounded by people who share her dedication to making a difference. 

Celebrating Shipa: Progress Long Service Award Winner

Posted on by Paul Adepoju

At the recent Progress Annual Conference, Shipa was honoured with a Long Service Award, marking her ten remarkable years with us. During a conversation at Wellcroft House, Shipa opened up about her journey, her unwavering commitment, and the impact of her role in her life and the lives of those she supports. 

Shipa’s journey with Progress began with community work and holiday clubs for children, which ignited her passion for helping young people. This saw her grow in experience and take on roles across multiple homes, each with its own unique challenges. Wellcroft House has become her second home, and although she works part-time, Shipa’s impact and presence are deeply felt by her colleagues and the young people. 

Reflecting on her role, Shipa describes it as a “motherly” one, where she balances professional boundaries with genuine care. “It’s about ensuring their daily needs are met and enhancing their life experiences,” she shared. For her, this includes everything from grocery shopping and menu planning to organising fun activities like bowling or music festivals that allow the young people to experience life to the fullest. Recently, she was thrilled to see one of the young people embark on a volunteering opportunity at a charity shop, a step towards greater independence and confidence. 

Over the years, Shipa has gained a deep understanding of each young person’s unique needs and preferences. She spoke with warmth about their individual personalities, from dietary preferences to how each person expresses their likes and dislikes. “You get to know them over time,” she said, describing the joy of building those connections and adapting care routines to honour each individual’s personality. 

Shipa also highlighted how the team’s strong dynamics contribute to the stability of the home. “There’s a lot of consistency now, even within the managerial department,” she noted. This consistency, she believes, has created a supportive environment where team members respect each other’s differences, communicate openly, and work together to overcome daily challenges. Her team’s camaraderie shines through in the small things, from sharing jokes to handling day-to-day issues with grace and maturity. 

For Shipa, working at Wellcroft House isn’t just a job. “It’s a part of my life,” she shared, adding that her part-time role allows her to balance her career with family life while remaining fully committed to the young people she cares for. Her dedication, humility, and ability to find joy in the small moments have made her an invaluable member of the Progress team. Her Long Service Award sits proudly on her mantelpiece at home, a reminder of her decade of service and the countless lives she’s touched along the way. 

Congratulations, Shipa, on this incredible milestone! Thank you for your compassion, resilience, and for embodying the heart of Progress every day. We look forward to many more years of shared purpose and continued impact. 

A “Day” in the Life of a Night Shift Support Worker at Progress

Posted on by Paul Adepoju

Working the night shift as a support worker at Progress is more than just a job; it’s a commitment to ensuring the well-being and stability of those who depend on the services provided.  

As the sun sets and most people wind down their day, night shift support workers at Progress gear up for their crucial responsibilities. The shift begins with a comprehensive handover from the day staff, where critical information about the children and ongoing tasks is exchanged. This transition is vital for maintaining continuity of care and addressing any immediate needs. 

“Receiving a detailed handover sets the tone for the night,” shared one of the night shift workers at Progress. “It ensures we are prepared and aware of any specific requirements or issues that might arise.” 

Once the handover is complete, the night shift team dives into their routine duties. These tasks include monitoring the young people, performing household chores, and ensuring a calm and safe environment throughout the night. A typical night might involve helping children with their evening routines, preparing them for bed, and being vigilant to respond to any needs that may arise. 

“We go about the house duties like monitoring,” explained a staff member. “In the morning, we support the kids with their routines before they transition to school.” 

This structured yet adaptable routine ensures that children receive consistent care and attention, promoting a sense of security and stability in their lives. 

Building Relationships 

One of the most rewarding aspects of the job is building meaningful relationships with the children. The quiet of the night often provides opportunities for one-on-one interactions that are less feasible during the busier daytime hours. These interactions help foster trust and rapport, which are crucial for effective support. 

“It’s nice to be there for the kids when they need someone to talk to or just to be a comforting presence,” shared a night shift worker. “These moments make the night shifts worthwhile.” 

Effective communication between day and night staff is crucial for seamless service delivery. The night shift team emphasised the importance of thorough handovers and mutual understanding between shifts. Miscommunications can lead to disruptions, so fostering a culture of clear and open communication is key. 

“If you have the capability to do something, just make the environment nice for the next person coming in,” advised a night shift support worker at Progress. This mentality helps maintain a positive and collaborative work environment. 

A Rewarding Career 

Despite the challenges, working the night shift at Progress is deeply rewarding. The opportunity to make a difference in young peoples’ lives, the camaraderie among staff, and the unique experiences of night work create a fulfilling career path. 

If you are passionate about making a difference and seeking a role that offers both challenges and rewards, consider becoming a night shift support worker at Progress. Visit progresscare.co.uk/jobs to explore current career opportunities and take the first step towards a fulfilling career in support work. Join us in providing essential care and support to those who need it most, even in the quiet hours of the night. 

Welcoming Evanka: A New Chapter for Portland House

Posted on by Paul Adepoju

Progress Children’s Services is excited to welcome Evanka as the new Deputy Manager at Portland House. With her wealth of experience and passion for children’s welfare, Evanka brings a fresh perspective to the service, positioning it firmly on the path toward excellence. 

Evanka’s journey with Progress began as a bank staff member for over two years ago. Her dedication and commitment were evident as she navigated various roles, always prioritising the children’s needs. When asked why she stayed, Evanka highlighted the supportive environment and her deep connection with the service’s mission. “I have learned from different managers, and I have always kept my focus on the children. I am here to help my colleagues and go the extra mile,” she shared. 

Evanka’s approach is grounded in consistency and a genuine love for her work. She is known for her no-nonsense attitude and ability to bring structure and calm to even the most challenging situations. Her leadership style is marked by a hands-on approach, always willing to step in and support her team. 

Portland House: A Place Where Children Thrive 

Portland House is not just another service; it is a home where the wellbeing of each child is the top priority. Under Evanka’s leadership, the goal is clear: to elevate the home to an “Outstanding” rating. She acknowledges the work done by previous managers and is determined to continue their legacy by addressing “the little things” that make a significant difference. 

Evanka’s experience with managing challenging behaviours and her ability to create a safe, structured environment are key assets that will drive Portland House forward. “We are not just managing a home; we are nurturing lives. I want Portland House to be a place where every child feels valued and supported,” she emphasises. 

A Great Place to Work 

Evanka’s enthusiasm is infectious, and her arrival has already had a positive impact on the team. Portland House is known not only for its commitment to children but also as a fantastic place to work. Staff members feel supported, and there is a sense of camaraderie that makes working here fulfilling. 

Evanka is undeterred, ensuring everything is up to standard. She is driven by a desire to see Portland House thrive. Her work ethic and passion have already inspired her colleagues. 

Looking Ahead 

As Evanka settles into her role, she is excited about the future. She plans to bring fresh ideas, streamline operations, and, most importantly, keep the children’s needs at the heart of everything she does. Evanka’s journey is a testament to her resilience, dedication, and unwavering commitment to making a difference. 

Portland House is on the right path, and this is further reinforced with Evanka on board. Together with the home manager Cosmos, the team’s vision and drive will undoubtedly lead to new heights, making it not only a haven for children but also a rewarding place for staff to grow and make an impact. Welcome, Evanka—your journey with Portland House has just begun, and we are thrilled to have you on board! 

 

There are career opportunities at Portland House and across Progress. Visit progresscare.co.uk/jobs

Beyond the workplace: How Skills Acquired at Progress Transformed Tim’s Family Life

Posted on by Paul Adepoju

Tim is a residential support worker at Nightingale House, a key service under Progress. His journey is a remarkable story of professional growth and personal transformation. Starting with minimal experience, Tim has not only become a vital member of the Nightingale House team but has also found that the skills and training he received have profoundly impacted his family life, especially in his role as a father. 

In 2022, Tim arrived in the UK from Zimbabwe, embarking on a new chapter in his life. His initial days at Nightingale House were challenging, but with the support of his colleagues and the management team, Tim found his footing. “I didn’t really have any expectations because I just came to this country,” he recalls. The journey was tough, but the encouragement and assistance from his team and the manager made all the difference. 

The training Tim received at Nightingale House was exceptional, equipping him with skills that extended beyond the workplace. This training, tailored specifically to the needs of the residents at Nightingale House, included specialised techniques that are not commonly offered by other organisations. “The training that I’ve got… has really impacted me positively,” Tim explains. This unique and comprehensive training approach is a hallmark of Progress, setting it apart from standard training programmes in the sector. 

One of the most significant impacts of Tim’s job has been on his parenting. As a father of three, Tim discovered that the skills he learned at work enhanced his ability to support and understand his children. The training opened his eyes to new ways of uniquely interacting with and specifically supporting the young people at Progress – in addition to his kids, fostering better communication and understanding. “I had this lens that I looked at the world in regard to my kids… Now I can support my kids in ways that I never thought they needed support,” Tim shares. 

His improved relationship with his teenage son is a testament to this transformation. Tim’s new approach, which involves asking his children about their thoughts and feelings, has led to more open and meaningful conversations. “My relationship with [my son] is way better than it was before,” he notes. 

Daily Responsibilities and Work-Life Balance 

Tim’s typical day at Nightingale House involves a variety of responsibilities, from supporting residents with their daily routines to administering medication and personal care. Tim has managed to achieve a healthy work-life balance, thanks to the supportive management at Nightingale House. The flexibility offered by his manager allowed Tim to tailor his work schedule to meet his family’s needs, demonstrating the Progress’ commitment to its employees’ well-being. 

Empathy and patience are central to Tim’s approach at work and at home. The culture at Nightingale House encourages staff to put themselves in the residents’ shoes, a mindset that Tim has adopted in his parenting. “If you’re working with someone or supporting someone, you need to put yourself in their shoes,” he emphasises. This philosophy has helped Tim become more patient and understanding, both with the residents he supports and with his own children. 

Tim’s experience at Nightingale House highlights the profound impact that supportive management and specialised training can have on both professional and personal development. His story is a testament to the importance of empathy, patience, and continuous learning. Through his journey, Tim has not only grown as a professional but also as a father, demonstrating the far-reaching benefits of the skills and training provided by Progress. 

If Tim’s journey resonates with you, consider exploring similar career opportunities at Progress. Visit www.progresscare.co.uk/jobs to learn more about how you can contribute to creating enriching experiences for children who need it the most. 

From Personal Experience to Professional Passion: Laura Joins Progress

Posted on by Paul Adepoju

I want to give the other children in care the same experiences we gave to Reuben because they deserve the same as every other child.

Laura recently joined Progress Children’s Services as a residential support worker, bringing with her a wealth of personal experience and an inspiring dedication to the well-being of children with complex needs. During her induction, Laura shared her story, motivations, and hopes for her new role, offering a glimpse into the heart of someone deeply committed to making a difference. 

“This is my first role in support work,” Laura began, though she is no stranger to childcare, having previously worked in a day nursery. Her most profound experience, however, comes from caring for her own children, particularly her youngest son, Reuben, who had complex needs. “He was my inspiration. He was what made me a better person,” Laura reflected. 

Reuben’s condition required 24/7 care, including specialised feeding, deep suction, and oxygen support. Despite the challenges, Laura and her family were determined to ensure Reuben enjoyed life to the fullest. “We travelled, we packed the car up to the brim, and just went on holidays to give him what every other child gets. Yes, he did not walk on the beach, but he got on the beach because we got him on the beach,” she recounted with pride. 

The experience of caring for Reuben, who passed away in January, has profoundly shaped Laura’s approach to her work at Progress. “I want to give the other children in care the same experiences we gave to Reuben because they deserve the same as every other child,” she emphasised. Her determination to provide these children with enriching life experiences, regardless of their abilities, is a testament to her unwavering commitment. 

Laura’s personal journey has not only equipped her with practical skills but also instilled a deep empathy and understanding for the children she now supports. “Even if they can’t talk, they can enjoy normal life experiences. Reuben lost his smile for the last year, but he communicated with his eyes. He let us know he was happy or sad or in pain in other ways,” she explained. 

Looking ahead, Laura is eager to grow professionally within Progress. “I’d like to work my way up and get that experience in a professional way rather than just a personal way,” she said. 

Laura’s story is a powerful reminder of the impact that personal experience and passion can have in the field of residential support work. For those who share her dedication and empathy, Progress offers a fulfilling career path where they can make a meaningful difference in the lives of children with complex needs. 

If Laura’s journey resonates with you, consider exploring similar career opportunities at Progress. Visit www.progresscare.co.uk/jobs to learn more about how you can contribute to creating enriching experiences for children who need it the most. 

Progress Celebrates Parents and Builds Community at Successful Parents’ Day Event

Posted on by Paul Adepoju

Stourbridge House, an integral part of Progress, recently hosted a heartwarming and successful Parents’ Day event at the Head Office. This event aimed to provide a much-needed support network for the parents of the young persons in their care. Bethany Jordan, Interim Home Manager, and Jessica Freeman, Interim Deputy Manager, shared insights about the event’s inspiration and impact.

The idea for the Parents’ Day event originated from parent feedback indicating feelings of isolation and a lack of support. Stourbridge House responded by creating a space for parents to come together, share experiences, and form supportive connections. “We wanted to bring everyone together because we’ve had feedback from some of the parents that they feel like they’re on their own,” said Bethany Jordan. “They feel like they don’t have any support from anyone external apart from giving gifts.”

The event proved to be a resounding success, with parents engaging in meaningful conversations about their challenges and triumphs, exchanging advice on places to take their children, and discussing the support they receive. The relaxed atmosphere allowed for genuine interactions between parents and staff, fostering a sense of community and trust. “We wanted to bring them together so they can support each other as well as us,” Bethany added.

Parents had the opportunity to connect with the staff on a personal level, which was greatly appreciated. Positive feedback from parents emphasised the importance of such events, with several of them expressing a desire for the Parents’ Day to become a regular occurrence. Stourbridge House hopes to maintain and strengthen this support network.

A parent who attended the event shared her deep appreciation for Stourbridge House, describing herself as an unpaid advocate for their services. She recounted how the team facilitated her child’s trip abroad and her son’s dream visit to Harry Potter Studios. “We’ve got to keep Stourbridge House. I have enough trust in Stourbridge House and the team there,” she stated.

Another parent highlighted her son’s love for Stourbridge House, considering it his second home. She praised the team’s excellent communication and the progress her son has made in independence, cooking, personal hygiene, and laundry. “I thank the staff for that because I know that when he is in a vulnerable situation, they put his care needs first; they will make sure that he is well looked after.”

Bethany and Jessica were pleased with the positive feedback and are eager to incorporate suggestions for future events. One idea includes sending detailed emails with photos and updates about the children’s activities and well-being to enhance communication with parents.

Bethany expressed her pride in the positive impact Stourbridge House has on the children and their families. “We want to see a difference in the children. We want to see a difference in the families that we’re supporting,” she said. The dedication and collaboration of the team at Stourbridge House are pivotal to their success. “The team are a tight-knit team. They have their own roles, they all have their goals, but they work really, really well together,” Bethany remarked. “I like seeing the difference that we’re making. I like seeing how happy and comfortable they are at Stourbridge House.”

The Parents’ Day event at Stourbridge House exemplifies Progress’s commitment to supporting families and fostering a strong sense of community. The team looks forward to hosting more events in the future, continually striving to enhance the support network for the parents and children they serve.