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Progress Celebrate Outstanding OFSTED Rating

Posted on by matthew

We are absolutely delighted to announce that following an inspection by OFSTED in November 2021, we have been awarded the highest possible rating of ‘OUTSTANDING’.

The inspectors were full of praise and noted that:

“Children are cared for by carers who know them incredibly well and make exceptional progress from their starting points.”

“Children have excellent relationships with foster carers and benefit from stable, long-term placements.”

“The exceptional nurture and care children receive from their carers means that children feel valued and part of their fostering family.”

“Child-centred practice by foster carers and staff is driven by a therapeutic understanding of children’s needs with an excellent wrap-around service to ensure that everybody works together.”

“All carers spoken to shared that it did not matter who they spoke to in the agency, it felt like they knew them and their children well.”

“New foster carers state that they feel welcomed and valued by the agency.”

“The registered manager is a strong advocate for children and has ensured that children and carers have bespoke support so that children’s needs are met to a high standard”

“The registered manager is passionate, dynamic, and inspirational. She is highly visible and helped the agency to grow and develop. The registered manager has been at the forefront of the agency’s drive for excellence.”

“Foster carers are prepared well for their role, which contributes to the high levels of care and stability for children.” And “foster carers are provided with a range of training that equips them with skills and knowledge to meet the individual needs of the children placed in their care.”

 

 

We are thrilled with the result!

We are beyond thrilled to have received this feedback from OFSTED. Over the last few years, the staff at Progress have worked tirelessly to improve and develop the agency into the caring and nurturing space it is today.

Operations Manager Tina at Progress said:

 “I am delighted with the honour of achieving an outstanding inspection- the immense hard work and support by everyone in the Progress family has brought excellence in care and support.  We pride ourselves in quality and this been ratified by OFSTED and that feels wonderful.”

A fitting celebration

Through their hard work, dedication and care, every single member of the Progress family has contributed to our OFSTED ‘Outstanding’ rating and therefore deserves to be recognised and rewarded.

To commend this achievement as a team, we held a celebration and handed out awards to staff to express our recognition and thanks.

Once again, a huge thank you goes out to every member of the Progress team who has played an integral part in helping us accomplish this accolade. We are immensely proud of this achievement.

Click here to read the full OFSTED report.

If you would like to explore a fostering career with a family-owned, OFSTED-rated ‘Outstanding’ agency that cares, speak to our team today.

Why I foster: Joanna

Posted on by Angeline Westley

In a new series of interviews we will be asking Progress foster carers why they choose to foster and why despite some challenges, fostering can bring a lot of joy.

Here’s Joanna’s story.

“You don’t help someone to get a pat on the back. My husband and I foster because we love it. Seeing a child smile because of the support we have given them makes us so happy.

For twenty-two years I was a primary school teacher, including a period where I was a foster mother in nurseries. Back in the 1980s I was also a foster parent but trying to devote time to three children of my own and a foster child was difficult. I’ve always felt that every child needs an equal amount of love and care and one should not be neglected over the other.

I learnt a lot working at the school. One of the biggest things being a child’s behaviour is not always down to them being unreasonable, it may be because they are not understanding their current situation or behaviour expectations. You can’t take things personally. I found that if I was able to nurture a child’s skills and behaviours things could change in a positive way.

Once I retired the idea of fostering kept coming back to me. Wherever I turned I saw fostering. Facebook, the internet, TV, it was everywhere! This was not a coincidence. I debated the pros with my husband, and we decided to go ahead and look for fostering agencies.

I first heard of Progress when I saw them at a summer carnival in Birmingham where I found the staff were friendly and open. I got to learn more about fostering and the different types of foster care we could provide. I went on to speak to another four agencies but found Progress the most professional. So, we chose them as our fostering agency.

The process of becoming a foster carer is rigorous. You have to be completely transparent as a couple and a family. My husband and I have been married for over forty years, so we took everything in our stride.

Once we were confirmed as foster carers, we decided that we wanted to provide short breaks. This type of fostering gives families or a parent without a support network a chance to recharge their batteries, especially when a child has a disability. Looking after my own grandchildren five days a week, meant we could make a realistic contribution to fostering of a weekend once a month without compromising our families or personal well-being. There is currently a huge demand for respite foster placements.

We ended up fostering two brothers. The younger boy was able to communicate but his older brother couldn’t. Of course, we were nervous when we began, however, you soon build a rapport with the children. Learning the fostering guidelines has helped as well as the support from Progress. We have taken part in a lot of training which has been essential for our development as foster carers.

The brothers are very active. We now take them swimming every month, go to parks, museums and nature trails – we have had some really great times.

We’ve also worked on how we could communicate better with the older child by restricting the amount of time he spends on his tablet (while in our care). We hoped he could join in conversations and use a visual timetable to communicate. I read stories to the boys and we play games like “I spy” in the car. One day I was reading the brothers a book and the little one was joining in. Suddenly the non-verbal older brother shouted – BOO! I nearly fell off my chair!

The children are now able to increase their vocabulary and interact with others. It’s wonderful when they tap me and try to say something or count.

Sometimes fostering can be hard. I make sure there’s enough time for me and my husband. We go for walks, spend time with my children and grandchildren and go to church too – we’re very close.

To anyone thinking of fostering I’d say having the ability to change a child’s future for the better is one of the most rewarding things you can do. Every child deserves a safe and secure family environment”.

If this story resonates with you, perhaps you could be the next carer to make a positive difference in children’s lives. Get in touch to find out more about being a foster carer.

 

A Foster Carer’s Story: Gail

Posted on by Angeline Westley

 

Fostering with Progress
Gail with Tina (Progress Operations Manager)

Foster carers are ordinary people doing extraordinary things. Opening up your home and heart to children is not easy, but as Gail explains, it’s a rewarding experience.

Gail, a foster carer, was in the kitchen when Amy received the telephone call to say she had passed her GCSEs.  Amy was a teenager who had no confidence in herself. ‘Why do you bother with me?’ she used to say. ‘I’m useless. I’m no good.’  But Gail believed in her. And she was there to throw her arms around Amy when she heard the good news. ‘She couldn’t believe that she had achieved those results. I was just pleased for her,’ Gail recalls. ‘And that’s when you think this is worth it.’

Gail, who is divorced, has been fostering as a single parent since 2010. She enjoys long term fostering and looking after teenagers. Her house was always full of teenagers as her own two children were growing up and when they left to go to university it seemed quiet. Gail, who also used to run the local Brownies, decided to start fostering.

‘I have a big house,’ she says. ‘I felt quite privileged and I wanted to put something back. I like to be busy and to have people around me.

‘Sometimes I find it hard work and a challenge but I also find it a pleasure. It enriches your life.’

She says it is the challenges that make fostering worthwhile and also the difference she can make to the lives of young people.

‘They come with all their worldly goods, and sometimes it is not a lot, which is quite sad,’ she says.

One twelve-year-old boy was smoking 60 cigarettes a day and wouldn’t go to school when Gail gave him a home.  ‘He had tantrum after tantrum,’ she recalls. ‘He was quite a challenge.’ Gail showed him that she cared. ‘I would sit for hours talking to him,’ she says. He had a hood over his head and his arms folded. ‘When he left here he wasn’t smoking, he was a smart young man, he was at college, he was doing really well, and he was really proud of himself that he had turned his life around’ she says.

Gail knows that Progress are always on the other end of the phone, day or night, whenever she needs help. She has received training and been on the courses they offer and also goes to regular support group meetings where she meets other foster carers.

She has held open days at her house to recruit more foster carers. ‘I believe it is important,’ she says.  ‘I think it is better for a child to be brought up in a family environment. There are lots of children who need homes.

‘I want to recruit foster carers who want to give a child a home, not just a room to live in.

‘I don’t know what I would be doing if I wasn’t fostering. It has given me purpose.’

In the evening Gail and the two teenagers who live with her eat together in the kitchen at the heart of her home. Amy gives her a goodnight kiss every night and says: ‘love you.’ Sarah gave her a card with a heartfelt message inside: ‘Thank you for everything you do.’ Gail cried when she read it.

She tells the girls: ‘I know I am not your mum but you are part of my family.’

‘I love them dearly,’ she says.

If this story resonates with you, perhaps you could be the next carer to make a positive difference in children’s lives. Get in touch to find out more about being a foster carer.

Progress Support Worker Collects Donations for New Cross Hospital

Posted on by Angeline Westley

A big well done to one of our Residential Support Worker Venice Campbell, who has been collecting donations for a local mother and baby hostel and the neonatal ward at New Cross Hospital.

Venice became increasingly aware of the number of perfectly-good toys going to waste and ending up in landfills every year. Working in the care industry, Venice knew there were children out there that could benefit from these toys, so she started collecting donations of unwanted toys around her area and then donated them to a local mother and baby unit and New Cross Hospital.

Venice said:

‘’I have been with Progress for 2 and a half years now. Since being at Progress I have built upon my knowledge and experience.

A part of my role is ensuring that the children live their best lives whilst in our care.  I do this by ensuring that I plan fun activities, outings, and celebrations to bring joy, fun and laughter into their lives. The best reward is seeing a smile on the young person’s face and knowing that i contributed to it.

The company has given me opportunities to Progress professionally, developing my skills and expertise. Working at Progress I not only get to share my culture with the staff but the young people also.

I am lucky enough to work with such fantastic team members in Progress who have different skills that they bring to the team which helps all-around caring for and meeting the individual need of the young people. There is always someone on hand to help or give me advice when needed.

I wanted to do the charity fundraiser because being around the young people made me realise that not all parents are able to get the support that we provide for our young people.

Covid has had such a big knock-on effect on many single parents/couples as they have missed out on big celebrations such as gender reveals, baby showers and christenings. I wanted to be able to give back to those parents who have missed out. ‘’

Venice has collated donations for the following two causes –

http://www.babybluesappeal.co.uk/

New Cross Hospital – Neonatal Ward

She also hopes to drop these off with some of the young people from Stourbridge House Children’s service.

We want to take this opportunity to say a big ‘well done’ to Venice for her selfless, hard work!

Sponsorship announcement!

Posted on by Angeline Westley

We are pleased to officially reveal that we will be sponsoring Warstones Wanderers FC for the 21/22 season! As we are so passionate about supporting our local community, we pride ourselves in going above and beyond to showcase this in any way we can – hence why we were keen to get involved with this venture.

To discuss this further, we caught up with the manager over at the Football Club, Leon; here’s what he had to say:

“As the club is expanding, we will be relying on external sponsorship, so any support we can get is amazing as it means our chairman Mick doesn’t have to take money from his pocket as all match and kit fees will be covered.

In regards to the club’s future, we aim to work top-down and bottom-up simultaneously. With these costs covered, this gives the chance to do exactly that for each of the different teams. With your sponsorship, our teams will grow in confidence – making a significant difference, especially for some younger kids starting as it will be their first game. All in all, this sponsorship is, of course, very much appreciated and well-received as it’s also a burden taken off micks shoulders in the sense that we as a club can utilise the funds that we do have elsewhere.”

We also spoke to the Clubs’ Chairman Mick. Here’s what he had to say:

“I started the club 20 years ago; since then, we’ve grown, and we now have different divisions within the club. As we are now reaching different levels within our teams, every little bit of help does go a long way. This is a great collaboration for all involved, and we are looking forward to the future and where this takes us.”

We look forward to the rest of the journey and what’s to come!

5 minutes with…Julian

Posted on by Angeline Westley

The community support worker on the importance of mentors, giving back, and listening.

I am a head of the year in a mainstream secondary school and have been doing this for the last thirteen years. Some of the children in the school are in care or have SEN (special education needs). I wanted to gain a deep understanding of where the young people were coming from for my professional development. If I can understand them and their feelings, I could support them.

I was involved in sports as a youngster. I played a lot of basketball and got mentored by world-class coaches. There was also a Headteacher who supported me at school. I learned about dedication, discipline and working hard in my formative years. These experiences inspired me as an adult to share the knowledge they gave me with other young people.

Looking at mental health provision is under my remit in school. I want to understand the behaviours the children were showing. Why is a young person sad or anxious? Some research led me to find out about Progress and a community support worker role. By becoming a support worker, I knew that I would understand how to support young people effectively.

It is important to listen to young people and allow them to talk. I try to find solutions for their problems. There was a pupil (in care) that arrived at school upset. Within half an hour of the start of the first lesson, he was in detention because he had forgotten his PE kit and missed the class. The young person was upset that he had lost the timetable, and the care home he was in knew nothing about this. I contacted his support workers and emailed the timetable to the home. The support workers placed the sheet on his bedroom wall. If the tools are there, a young person can take responsibility for themselves.

The first session with young person in community care is a challenge. You are entering a young person’s life, and they do not want to let go of their home setting or meet anyone new. The key is to listen and engage. Find their interest. For example, I know nothing about gaming. The young person in my care educates me about a game that he is playing. That conversation will lead to other things in life.

I like to give back. I do not want to see people stuck in a rut. If I can support and change a life, I will. I want to think that if I were in the same situation, someone would do the same for me. My coaches, parents, grandparents, friendship group, have all played a part in me being able to give back.

There must be role models for young people. Social media can easily influence young people by having someone look out for them, it can change their lives.

If you want to make difference in the lives of others, visit our recruitment page and apply for a role at Progress today.

5 minutes with…Tom

Posted on by Angeline Westley

The Team Leader at Oak Cottage, on the benefits of working together, his life experience, and being yourself at Progress.

I grew up in challenging circumstances. I was brought up in care and was in foster care too. So, I can relate to the young people I care for and empathise with them.

I can be myself at Progress. Working in care is better than working in an office. I have done both, and I can honestly say that working in care has allowed me to be myself. You will not be thrown into the deep end at Progress. I was given plenty of time to do all my training and got to shadow senior staff too.

Working collaboratively is important. One of the things that I love about Progress is that all the staff are open and accessible. I am pretty curious by nature, and I ask many questions because I want to do well. When I first started working here, the staff helped me gain more confidence in my role.

I have experience to share. For example, if a young person has sensory overload, I can show my colleagues what triggers they need to avoid or what activities they should engage the young person in. If someone is unsure, I am there to help. Providing support is what we do.

Supporting my team is part of my job. As Team Leader I make sure a proper handover has been done. This means the night staff know what has happened in the day with the young people and what they need to look out for. I can then relax knowing the young people are safe and happy, and I have made sure all staff know what they are doing.

This is a career for life. I have a lot to learn, but I would love to be a manager or foster carer. So many children across the UK need some extra support. If you want to change a child’s life – this is for you.

If you want to make difference in the lives of others, visit our recruitment page and apply for a role at Progress today.

 

Progress turns 21!

Posted on by Angeline Westley

As we begin our year long festivities celebrating 21 years of supporting children and young people, Progress Chief Executive Bal Dhanoa and Chief Financial Officer Raj Dhanoa have a special message for our staff.

“Thank you all for your continued support, commitment, and dedication to Progress.

  • We are proud of our journey so far, we continue to make happy memories for our young people, so when they reach ‘adulthood’ they can reflect back and think of their time at Progress and what that means for them
  • We are proud to give stability to those needing long term care
  • We are proud to provide a range of amazing support services and care options to so many in our communities through our Hub teams
  • We are proud to expand our residential care portfolio across the Midlands – each home have their own unique offerings
  • We are proud of our foster carers, some whom have been with us right from the start of our journey and all those joining us now and, in the future

Reflecting on the time when this journey started for me, it was just a vision of what can be achieved. We started from humble beginnings and I am so blessed and proud of how the family of Progress has grown over the 21 years. Our journey has been incredible with many ripples and mountains to climb along the way. I am so proud to have such amazing people, who have been part of this journey and truly make a difference and uphold strong values as we continue to make memories.

During this journey we have had so many wonderful staff that have worked with us and developed their career paths – some moving on to achieve their own journeys and even retuning back to us. There are many of our staff who have worked with us for several years and developed their skills and moved on to senior positions within Progress. To all of you our heartfelt thank you.

There are those angels in our journey who have truly understood my vision, my passion, and have put up with my madness, in good and bad times, and have enabled my deepest desire to provide the best that we can to all vulnerable young people in our care. They remain constant, focused, always protecting us, and have been there from the start. A special thank you to our MD Claire. Without you this journey would not have been possible.

As we continue to prosper we hope and pray that we can continue to serve and make a difference in people’s lives, and continue to improve career opportunities for you all as you go through this wonderful journey with us. Always look to the future and learn from the past!

Happy 21st birthday to Progress as we all look forward to celebrating many more in years to come”.

Bal & Raj.

Keep visiting Progresscare.co.uk for further 21st celebration updates. #progress21

My Progress experience: Harry

Posted on by Angeline Westley

My name is Harry.

I am a teenager with Autism.

After suffering several losses within my close family, I could not understand and control my feelings, which led to my behaviours hurting those closest to me. I lacked confidence and did not like leaving the house. My home is where I feel comfortable and safe. The thought of any activities outside gave me anxiety, and it would take 30 minutes to coax me out of the house.

Progress matched me with a Support Worker, Julian.  We clicked and talked about working together to explore ways of increasing my confidence.

Julian and I

As Julian started to visit me once a week, I felt my confidence grow. I was able to open up to Julian about gaming and other things that are important to me. We would go for a walk down the canal and talk about things in my life. I could use these conversations and create scenarios in my head that would help me overcome personal hurdles.

I love gaming, but Julian knew nothing about PlayStation or Xbox. I took it upon myself to educate Julian about the games I play. Julian is getting better, but I still win every time we play!

Julian is not just my ‘carer’; he is somebody I can talk to and take guidance from.

Getting out of my comfort zone

I now do activities I had never regularly done before. For example, for the first time, I went out to eat and paid the bill myself. A year ago, I would never have had the confidence to speak to someone and ask for anything.

Remember when I said it used to take 30 minutes to coax me out of the house? Now I am happy to leave straight away.

Happier than I have ever been

I recently made the transition from secondary school to college, and I enjoy learning.

I have also started going to the gym and have taken an interest in health & nutrition. Progress has helped me gain further knowledge about health & nutrition with online training to stay fit and eat well.

Being able to manage my feelings has now helped me become a happier and more active person!

Working in Care Stories: Deana

Posted on by Angeline Westley
My name is Deana, and I am a residential manager for Progress. I have been working with children and young people in residential care for approximately 13 years. 
I have seen a lot of young people come and go, but one young person will remain in my thoughts and heart for a long time.  

I remember going to visit David, at school, in 2014. He was taking part in a school play rehearsal where the song ‘Running Bear’ was being played. I was introduced, by name, to the class and over he came to me with a feather in his hand, placed it in my hair and then stroked my cheek and chin saying, ‘nice beard’.  

I just knew from that moment on I could work with David and make a difference in his life.  

The care package started off with help in the community, then onto shared care over the weekends and then with him finally coming into residential care full time. 

Don’t get me wrong things were not always easy and routines and schedules didn’t always go to plan. We had our up’s, which there were many and we also had our down’s. 

Days out with the family were very difficult and so did not happen often. I remember taking David to the theatre to see his first live musical, Mamma Mia. He absolutely loved it. David was standing up in the audience singing and dancing. I remember crying that day! He then went on to see many theatre productions. He used to love going to the cinema, shopping, bowling, and eating out. I remember taking him to a local restaurant and his favourite pudding was chocolate fudge cake. No matter how many dinners David had there was always room for pudding. 

David was introduced to the local church, where he would attend the monthly coffee mornings. He would go and have his breakfast, buy cakes, and raffle tickets and always managed to win. He won the hearts of all those that attended. I would sometimes meet him down there on my days off and he would sit with my baby holding him and once asked for a photo of them together. Did I get too close I can hear you saying, probably yes, I did, but then I would not be doing my job if I didn’t. 

He made such progression with us at Progress and grew up into a lovely young man. David made me proud to want to take him out. He was a funny, caring and an entertaining young man when he was having a good day. Like I said, things didn’t always go to plan and he would display behaviours that challenged but this was part of the progression for him. 

David turned 18 in 2020 and moved into an adult living provision which would help to further his progression. He will be missed by a lot of staff as well as myself. David made some terrific memories not only for himself but the staff that worked with him.  Especially those who took him out on activities, on holidays or those who cared for him in the house, he was something special. 

I always said when I first came into the care sector, if I can help just one person then my job is done. The only problem is you never stop at just one, its infectious to continue helping the young people that come into our homes. 

I have always said that for me, working with children and young people in residential care is not a job it’s a vocation. 

Inspired by Deana’s experiences? Why not apply for a role at Progress today!