Fatima Whitbread to Speak at Progress’ 25th Anniversary Celebration, Highlighting the importance of Excellence in Care

Progress, a trusted leader and pioneer in providing exceptional care services, is thrilled to announce that Olympic medalist and care and social change advocate Fatima Whitbread will be the keynote speaker at its upcoming 25th Anniversary Celebration. The event, focused on celebrating a quarter-century of dedication to excellence in care, will highlight the transformative power of compassionate, person-centred care, where the voices of young people are truly heard.

The event, set to take place on 13th June at the Vox Birmingham, will bring together leaders from the care sector and community partners to reflect on the milestones and achievements of Progress over the past 25 years. Fatima Whitbread will share her inspiring story of resilience, the importance of the right care in overcoming challenges, and the role of excellence in achieving success.

We are incredibly excited to have Fatima Whitbread join us for our 25th anniversary celebration,” said Balwinder Dhanoa MBE CEO of Progress Care. “Her story of overcoming adversity, combined with her commitment to empowering vulnerable communities aligns perfectly with our values of care, respect, and excellence. Fatima’s powerful message will inspire everyone in attendance as we continue to strive for excellence in every aspect of the care we provide.

 

The Project That Tested Everything We Believed In…

It began with a bold idea, a lot of resistance, and a team determined to make it work.

As Progress celebrates 25 years of delivering quality care and outcomes, it’s only fitting that we spotlight some of the most transformative projects in our journey, especially those that have redefined what support can look like during times of crisis and complexity.

In a recent conversation with our Managing Director, Claire Rogers, and Founder and CEO, Bal Dhanoa MBE, were asked which of our services they each felt was the most challenging to set up. Take a guess. Today, that service has grown into a truly unique offering; it is now a pillar of innovation, resilience, and hope.

Bridging the Gap with Courage and Conviction

When asked which project had been the toughest to bring to life, both Claire and Bal responded without hesitation. Stourbridge House.

The concept behind our short break services was bold: to create a safe and supportive space for families of children with complex needs when they were approaching breaking point. But turning that vision into reality meant navigating a labyrinth of regulatory frameworks and challenging long-held assumptions about how such services should operate.

“There was a rub with the way the regulator regulates and the way they want services to be set up,” Claire explained. “I had to present an academic paper to justify our approach. It couldn’t just be about what we believed, it had to be backed with evidence.”

Yet belief was at the heart of it. Progress believed in its model and the difference it could make. That conviction paid off. Today, Stourbridge House delivers exactly what it set out to: a calm, stabilising refuge during times of crisis. It is a place where families and professionals can pause, regroup, and make thoughtful decisions, avoiding unnecessary breakdowns in care.

Equally powerful has been the impact of our wider Short Breaks provision. For families raising children with complex needs, the journey can be isolating and exhausting. Short Breaks offer vital respite, helping families stay together and thrive over the long term.

“We know that without that support, some of those families would have broken down,” Bal reflected. “Parents used to sit in my office in tears, saying they couldn’t cope anymore. Creating a service that could change that reality, even for one family, was reason enough.”

“But we’ve done that tenfold,” Claire added.

At the core of these services are our people. A shining example is Kim, the manager at Stourbridge House. Her journey began as a volunteer, and her entire career has grown within Progress.

“She came to us straight from school,” Claire recalled. “She has such a passion for mentoring the next generation of carers. Her dedication has built a team that truly embodies the Progress vision.”

This culture of nurturing talent and fostering leadership continues to drive our services forward, ensuring compassion, excellence, and sustainability.

A Legacy of Excellence

Stourbridge House, The Bridge, and our Short Breaks services are now recognised for their outstanding contributions — not just by the families and communities they support, but by regulators and partners as well. Stourbridge House has been rated ‘Outstanding’ by Ofsted, while The Bridge holds an ‘Outstanding’ rating in leadership — testaments to the years of dedication, heart, and perseverance by the entire Progress team.

As we mark our 25th anniversary, we do so with immense pride in what we’ve built, and deep gratitude to every family, young person, and team member who continues to shape the Progress story.

Henley Lodge Manager Jade Gears Up for June 10 Recruitment with Bold Vision

At Henley Lodge, a vibrant and nurturing residential home under the Progress umbrella, transformation is more than a goal, it’s a lived reality. Just over a year ago, the service was navigating internal transitions. Today, it’s a home filled with laughter, structured progress, and a fiercely determined leader at the helm. 

Jade, Henley’s registered manager and two-time winner of Progress’ Leadership Award, is not your average manager. Her honest, hands-on, and high-expectations leadership style has breathed new life into the service, fostering a culture of accountability, support, and joy. With a strengthened staff culture, and clear plans for improvement, Jade is now gearing up for a major milestone—Henley Lodge’s Recruitment Day on June 10 at Ramada Hotel in Coventry, CV1 3GG. To attend, fill the form below:

    In this candid conversation, she shares what makes Henley Lodge special, her leadership ethos, what she’s looking for in new team members, and what makes the work truly meaningful. 

    Q: How are things currently at Henley Lodge?
    Jade: Honestly, we’re in a really good place right now. Staffing is always a bit of a juggle, but with our new team leader, Roxy, things have really started to fall into place. The young people are settled, the staff are motivated, and we’ve just had a strong Ofsted visit with no recommendations—something I never take for granted. 

    Q: What’s changed the most over the past year?
    Jade: We’ve shifted how we support our children’s development targets, these are now reviewed consistently in every team meeting. Our team is much more proactive. It’s not just about meeting targets; it’s about taking ownership. Plus, having the twins join us has brought fresh energy to the home, and the staff have adapted beautifully. 

    Q: Henley Lodge is based in Coventry. How are the team members fairing?
    Jade: Most of our staff are local and use public transport. The bigger issue is getting children from other authorities into school placements, but we always find a way. What matters is how well the team works together, and here, they really do. 

    Q: You’ve won the Progress Leadership Award two years in a row. What’s your secret?
    Jade: I think people appreciate that I say it how it is. I’ll always support my team, but I’ll also hold them accountable. I put a lot into this job, and my staff know that. I’m in the home late at night, on weekends, training people when they need it. I think the mutual investment is what makes the difference. 

    Q: Tell us about your team leader, Roxy.
    Jade: Roxy’s a mini-me in the best way. She didn’t come from a children’s background, but she has strong managerial skills and a real willingness to learn. She’s firm but fair, and she’s growing into the role beautifully. She’s taken on activity planning, set up a new staff file for events, and she’s getting stuck into everything from rotas to Valentine’s crafts. 

    Q: What’s the vibe like inside Henley Lodge today?
    Jade: It’s genuinely happy. You can hear the kids laughing, staff laughing, it feels like a home. People who come for interviews often say how warm and clean it feels. Staff aren’t just getting along; they’re thriving. There’s no drama, no gossip, just solid teamwork and kindness. 

    Q: What are some things the staff have done recently that made you proud?
    Jade: The activity planning has really stood out. When we had the twins out of school, the team took it upon themselves to research local activities and came up with options like a special needs-friendly farm trip. They sorted out logistics, funding, everything. It was all them. And the kids had the best time! 

    Q: What are you looking for in new recruits ahead of the June 10 recruitment day?
    Jade: I’m being really intentional now. I want strong key workers, people who can handle challenging behaviour and write quality reports. We can teach people how to care for children, but we need staff who can document and reflect that care properly. If you’re committed and open to growth, we’ll support you all the way. 

    Q: What’s your pitch to someone considering a role at Henley Lodge?
    Jade: We don’t just talk about progress, we live it. I’ve done every role in this company, and I use my journey to show others that you can grow here. If you bring passion and commitment, I’ll give you the tools to succeed. It’s not just a job, it’s a career, and Henley is a place where people thrive. 

    Interested in working at Henley Lodge?
    Join us at our Recruitment Day on June 10 and meet Jade and the team. Discover what makes Henley more than just a workplace and why your next role might be waiting right here. 

    Fill the form below:

      At Progress, I class everyone as family

      As Toni celebrates her 18th birthday, she reflects on her journey through foster care. This is a heartfelt story of resilience, trust and the life-changing support she found at Progress:

      Gemma (a team member at Progress Fostering Service) has been very helpful and helped me so much since I’ve been in foster care. She has been the one for me to look up to and know that I have got the support and someone who I can talk to about my emotions and understand how I work. Plus, even though I have moved around so much Gemma has never left me and made sure I was happy and if I needed to cry to someone, I have that trust to be open with her.

      Foster care is hard for young children because they have come from a bad environment but when we come and find a nice place like at Progress where I class everyone as family and the fact that all of the staff have known me for so long such as, Gemma and Michelle and have supported me since I first came into care. Now I’m coming up to 18 in three days. I’m very upset about leaving but it is so exciting to go into supported living. I would like to say thank you to Gemma and the whole of Progress for getting me through everything when I was having a bad time at my previous foster carers.

      Curve Balls and Calm Voices: Progress Charts a New Path for Complex Placements

      On a recent weekday morning, Carla, the therapeutic development officer at the Ofsted-outstanding Progress Fostering Service, posed the question that frames every support session she runs: Who is this child beyond the label?

      “Every child is completely individual, regardless of their background and needs,” she regularly tells foster carers when they gather during one of her several sessions with them, at Progress House, elsewhere or online.

      That premise, that diagnoses illuminate but do not define, has guided Progress as it navigates a surge of children with special educational needs and disabilities (SEND). The number of such referrals has doubled since the pandemic, stretching Britain’s 56,000‑strong fostering network.

      To meet the demand, Progress leverages the Solihull Approach, a 12‑week programme that Carla leads several times a year. When carers first hear the length, she said, “they usually think, Twelve weeks? That’s a long time.” But by the final session, the mood shifts. “It’s a celebration of how far they’ve come,” she added, noting the friendships that form around the homework tasks of quiet observation and written reflection.

      The core lesson is disarmingly simple: notice your own state before responding to a child. “Breathe, just take a moment first,” Carla tells carers confronting meltdowns in soft‑play centres or frantic school‑run departures. “If you’re hyped up, the child is going to mirror that.”

      Foster carers say the advice helps. “It’s like first aid for the brain,” one participant volunteered after the session, comparing the pause to the stop‑and‑assess mantra taught on emergency‑response courses.

      Progress is also piloting the Berry assessment, a structured questionnaire that tracks how a child behaves at school versus at home. “It really breaks down and looks at the areas of need,” Carla said. When the answers diverge sharply, she convenes a team‑around‑the‑child meeting to recalibrate support plans.

      The method has already revealed masked anxiety in two children and led to tweaks in classroom seating and playground routines. “You can’t fix everything,” Carla cautioned, “but you can reduce the curve balls.”

      Teaching the art of rupture and repair

      The course spends a full session on what clinicians call rupture and repair—the cycle of conflict and reconciliation common in any family, but especially acute when past trauma shadows the dinner table. Foster carers, Carla said, possess something professional training cannot supply. “They’ve got the biggest hearts, and that’s something you can’t teach.”

      She tries, instead, to give them language. One exercise asks carers to juggle an unexpected demand, mimicking the sensory overload a child might feel. “That’s how your child feels,” she tells them afterward.

      Progress, which marks its 25th anniversary next month, now supports numerous fostering households. It hosts children’s clubs, support groups and impromptu phone triage, “Can I just have two minutes?” is a common request, to keep placements afloat between formal appointments.

      The agency’s culture, Carla said, is summed up in the phrase she repeats to nervous newcomers: “We’re a family, and you’re part of it now.” Her message for the anniversary echoes that refrain. “Keep doing what you’re doing. Everyone is amazing, especially the children,” she said.

      Britain must recruit an estimated 8,000 additional foster carers to meet current demand, the Fostering Network says. Many of the hardest‑to‑place children carry complex diagnoses. Progress’ blend of clinical insight and kitchen‑table pragmatism offers one model for how agencies can prepare carers for that reality — and, in the process, remind them to breathe.

      Study Time and Second Chances: Inside the Gills’ Quarter-Century of Fostering

      At a corner in the Progress Head Office that provides a typical living room setup, Ms. Gill rehearses the ritual that has shaped her days for a quarter‑century with her supportive husband beside her. “Soon as they come in from school, everyone sits,” she says, tapping the surface. “One and a half hours of study time. Every single day.”

      The routine explains much about why former foster children still telephone the Gills years later, sometimes from university dormitories. One young man, now studying engineering at the University of Birmingham, recently rang to say her insistence on homework had paid off. “You were right, Musti,” he told her, using the Punjabi word for aunt. 

      The Gills are no ordinary foster carers. They joined Progress Fostering Service in June 2000 after being made aware of the rising shortage of culturally sensitive placements in the West Midlands. Six months later she and her husband enrolled on Progress’ very first training course. “When we started, we didn’t know what fostering is,” she recalled. “But we never looked back.”

      Ms Gill and Claire Rogers, Progress MD, had a chat on the sidelines of Progress awards event for foster carers

      Since then the couple — known to staff and children simply as “the Gills” have provided homes to more than a dozen young people, some for a night, others for the better part of childhood. They easily described three long‑term stays that alone add up to 30 years of care: a 10‑year placement for a girl who used a wheelchair, and 12 years for two siblings.

      Their first assignment, in 2001, all but defined the road ahead: a six‑year‑old boy with profound autism who could neither speak nor sleep. “We had to nail the windows shut,” Mr. Gill said, still incredulous. The ordeal, Ms. Gill added, “built our foundation really solid so we could look after any child.”

      Progress now has numerous staff members and works with several fostering families across and beyond the Midlands. But the Gills’ front room remains one of its unofficial situation rooms, a place where social workers drop in unannounced and plates of vegetarian samosas materialise for anyone who looks hungry. “Everybody’s so friendly,” Mr. Gill said. “That’s why we never gave up.”

      Mr. Gill laser-focused on fostering discussions

      The commitment has not been cheap. Early on, the couple remortgaged their house to fund vehicle adaptations and ceiling hoists. Nights out disappeared; holidays became logistically fraught. Yet Ms. Gill insists no child in her home should expect less than her own two sons, both graduates of University of Oxford. “If we can do it for our children,” she said, “they’re not different.”

      The belief in education runs deep. When a teenager arrived two years ago, flunking classes and nursing a drinking habit, Ms. Gill bought her a corkboard and desk. Within months the girl collected top grades and a place at Leicester University. Another former charge, now 26, sends Christmas cards addressed to “Mum and Dad.”

      Such outcomes underscore the theme of Foster Care Fortnight 2025, which began this week and seeks to recruit additional carers nationwide. Britain’s fostering network has contracted by 1 percent each year since 2021, according to the Fostering Network, even as the number of children entering care has risen.

      For the Gills, the solution is neither policy detail nor pay scale but people. “Any child can thrive when they know someone believes in them,” she said, just as the couple has been doing since 2001.

      The Gills in discussion with other foster carers and Progress team members

      Start your fostering journey today. Inquire about fostering at Progress. Visit progresscare.co.uk/fostering or call us on 01902 561066

      The Power of Relationships, One Game at a Time

      Foster Care Fortnight 2025 invites us to celebrate The Power of Relationships, those everyday bonds that help children in care feel safe, seen and supported. For Progress foster carer Tom, relationship‑building starts with a games controller as often as it does with a cup of tea.

      Tom grew up in care himself. After a stint working in a bank he began volunteering, discovering a passion for being a consistent adult presence in young people’s lives. “I didn’t realise that I could use my own background for positivity,” he recalls. That realisation drew him into residential children’s homes and eventually to fostering with Progress.

      Whether he was visiting a boy who moved through five foster placements or helping a four‑year‑old who expressed frustration by head‑butting the floor, Tom learned that expertise matters less than authenticity and consistency. “It’s just trial and error… you’re not going to get it right every time, but you’ll have people to support you,” he says. 

      Tom has been a gamer since childhood and keeps up with new releases so he can talk knowledgeably and critically about them with the young people he supports. “Gaming is as much a hobby for kids these days as playing football was for us,” he explains. Knowing what’s inside a title like Grand Theft Auto helps him set sensible boundaries: “You don’t want someone playing GTA ten hours a day, but equally you don’t want them doing it behind your back.”

      Playing together also dissolves the first‑meeting awkwardness. The night Tom was introduced to one teen they loaded a stick‑man brawler onto the console. Tom won the opening round—“the only game I’m going to beat you at,” the lad groaned—but the shared laughter melted nerves and opened a conversation that would later include school stress, friendships and feelings. Today their Fortnite show‑downs are legendary: the young person’s lightning‑fast building skills versus Tom’s tactical map sense.

      Planned transitions, purposeful relationships

      Tom’s current placement is a 16‑year‑old who moved from a children’s home to live with him. A one‑page profile highlighted that the boy supports Aston Villa, so does Tom, and that simple common ground kick‑started the transition. Over six weeks they built familiarity through day visits and sleep‑overs. “For the fact that this could be the next four years of his life, three years of his life at my house, that’s not long at all—but it was the right amount of time,” Tom reflects.

      Now the pair navigate GCSEs, match days and future pathways together. Tom’s priority is ensuring he leaves with confidence, skills and the knowledge that he always has a home to return to.

      Tom believes colleagues from residential care, education and health already possess the relational toolkit fostering demands. “You’re going to share in the success of a young person going from childhood to adulthood, with all the extra stuff they’ve got going on,” he says. Progress’s culture helps, too: it “doesn’t make you feel like just a number—I know my name is known.” 

      Whether it’s analysing a tricky boss level together or debating which Premier League team will finish top six, Tom turns shared interests into trust, routines into resilience and hobbies into lifelong skills. His story reminds us that the power of relationships often lies in the ordinary moments—a controller passed across the sofa, the triumphant shout after a hard‑fought win, and the quiet knowledge that someone will be there tomorrow, ready to press Start again.

      As we mark Foster Care Fortnight 2025, Tom’s message is clear: if you have a spare room, a passion to connect and maybe a favourite game or two, you already hold the most powerful tool a foster child could ask for—a relationship that levels them up for life.

      Start your fostering journey today. Inquire about fostering at Progress. Visit progresscare.co.uk/fostering or call us on 01902 561066

      Progress Celebrates Foster Care Fortnight 2025, Championing “The Power of Relationships”

      Progress Fostering Service is proud to celebrate Foster Care Fortnight 2025, the UK’s largest campaign to raise the profile of fostering, which runs from 12 to 25 May under the national theme “The Power of Relationships.” The annual initiative, led by charity The Fostering Network, highlights how strong, nurturing connections transform the lives of children and young people in care. 

      Now in its twenty-fifth year, Progress continues to build those transformative connections across the Midlands and beyond. The organisation provides children and young people with tailored therapeutic services and pathways that foster safety, stability and personal growth, while offering foster carers 24/7 professional guidance, regular training and peer networking so they can meet the complex needs of children with additional or special educational needs. Employees also benefit from Progress’ Fostering Friendly Employer scheme, ensuring that staff who foster—or who are thinking about it—receive workplace flexibility and support. 

      Throughout the fortnight, Progress will publish stories that celebrate relationships within and beyond our fostering service. The fortnight reinforces Progress’ long-standing commitment to relationships founded on care, trust, respect and progress. 

      Michelle Earp, Fostering Manager, Progress Fostering Service, said that strong relationships are “the heartbeat of successful fostering,” adding that the service constantly seeks new ways to strengthen those bonds and improve outcomes for children and carers. 

      Tina Bhardwaj, Head of Children’s Services, Progress: “Our foster carers provide exceptional care for children and young people with a wide range of needs. This includes those with Special Educational Needs and Disabilities (SEND), young people in mainstream care preparing for independence, early parents, and those transitioning into short-term foster or residential placements. We support children along many different pathways, and we are actively seeking more dedicated foster carers to help nurture and support those who need it most.” 

      Claire Rogers, Managing Director, Progress, described Progress Fostering Service’s journey as “remarkable,” affirming a steadfast focus on ensuring every child is, and feels valued, heard and empowered to shine. 

      Bal Dhanoa MBE, CEO, Progress Care Group, added that fostering has been integral to Progress from day one and that many young people it once supported now make positive contributions to their own communities, a testament to the service’s continuing impact. 

      Progress Fostering Service is an Ofsted-rated “Outstanding” provider. For a quarter of a century, it continues to deliver relationship-led care that empowers young people with additional and special educational needs to thrive.