Lucy Receives MD’s Choice Award at Progress Superstar Awards 2025

Every year at the Progress Superstar Awards, there is one moment that feels especially personal. It is the point in the programme when our Managing Director, Claire Rogers, chooses someone whose growth, heart and quiet determination have stood out to her over the year. This is the MD’s Choice Award, and in 2025 it went to someone who has been steadily leaving her mark across Progress… Lucy Martin.

Claire described Lucy as someone who “keeps popping up” in all the best ways. A small success here, a thoughtful idea there, a moment of leadership at just the right time. Lucy first came to Claire’s attention during the early management and team-leader bootcamps. She arrived with curiosity and a strong desire to learn, and over time those early sparks became a confident flame.

“She is passionate and committed,” Claire shared. “She wants to learn, she wants to be her best and she wants to do her best for her team. And what I’m hearing back now is someone who inspires others. Someone who leads with creativity and humility. Someone who doesn’t yet realise how good she is going to be.”

Lucy has become a positive force within her service, leading with care and bringing fresh ideas into her day-to-day work. She’s the kind of person who lifts the people around her without making it about herself, and her quiet consistency has not gone unnoticed.

Claire’s words reminded everyone in the room that leadership is not always loud or showy. Sometimes it looks like dedication, curiosity, kindness and the courage to keep growing. Lucy embodies all of these.

Her award is more than recognition of past achievements. It is a celebration of her potential and the bright future she is steadily shaping within Progress.

Congratulations, Lucy. Your journey is an inspiration, and we are proud to walk it with you.

If Lucy’s story encourages you to imagine what your own journey could look like, we would love to support you in starting it. Progress is a place where people grow, discover their strengths and build meaningful careers that make a difference every day.

Explore current opportunities and take your first step with us:
progressacare.co.uk/jobs

The Quiet Power of Male Role Models in Care

Sometimes, the gentlest transformations happen in the smallest moments. A drive through a quiet countryside, a familiar face at the doorway, or a manager remembering what first made him fall in love with care.

2025 Progress Summer BBQ was winding down when Cosmos and Josh finally found a moment to breathe and to talk to me. Children were still laughing across the field; staff huddled with them in small circles and the outdoor natural light softened everything it touched. On the sidelines, away from the DJ’s music and the crowds, the two managers slipped easily into the kind of conversation that only happens between people shaped by the same calling.

Both men lead children’s homes — Progress’ Portland House and Hilton House. Both began as support workers. Both carry the quiet resilience that frontline care teaches. In very different ways, they represent the heart of what International Men’s Day means at Progress: presence, steadiness, tenderness and growth.

For Josh, this summer was a return to something he did not realise he had missed. Hilton House had planned a holiday for all the children. Five young people, one big countryside house and a week carved out of routine. Last year they tried the beach. This year they wanted something softer, something green, something that offered breathing space.

“It was peaceful,” he recalled. “Quiet. Safe. Just right for the kids.”

Preparation became a project of its own. Staff who were not attending still played their part by creating visual aids, drafting social stories, mapping risks and planning activities. Josh found himself doing things he had not done in years. He wrote activity timetables, stepped back into direct risk assessments, went on supply runs and even took charge of the barbecue night. The excitement of the children pulled him instantly back into the rhythm he once knew so well.

The holiday gave him something he did not expect. It reminded him why the work matters. He learned new things about every child, small things and emotional things that only surface when daily life slows down. A farm adventure on the final day revealed unexpected joys, sensory experiences and honest curiosity.

“It refreshed everything,” he said. “And it helps the care plans because you come back with a better understanding. But it also just felt good. Away from the laptop. Back to where we started.”

For Cosmos, the summer carried a different kind of intensity. He had been splitting his time between Portland House and supporting a young person in Coventry who was transitioning into adult provision. The process was gentle and deliberate. Staff from the adult service visited three times a week so that the young person could see familiar faces rather than strangers on their first day in a new service.

“Sometimes they need to see the person who will be there for them,” Cosmos explained. “It is not just about observing. It is about connection.”

He was also preparing for his own upcoming holiday with a young person who rarely gets to leave the home or see family. Museums, aircraft and fire engines were on the itinerary. All the things that light up this young person’s world.

“It is rewarding,” he said softly. “When you take them somewhere new and watch their world grow a little.”

The changing shape of leadership

 

Both men admitted that management reshapes your relationship with the work. Where they once spent long hours on activities, their roles now involve oversight, planning, safety and systems. Those responsibilities matter deeply but they also create distance from the spontaneous moments that first anchored them in care.

“When we were support workers, we were in it,” Cosmos reflected. “Now you have to think like a manager. You do not lose your love for the children, but you lose some of those moments.”

This summer gave both of them a chance to reconnect with the parts of the job that first captured their hearts.

Across Progress and the wider care sector, women form the majority of the workforce. Male staff are fewer and male managers fewer still. Yet for many children, a positive and gentle male presence plays a vital role in their healing.

Josh has seen how rare that presence can be in the lives of the children he supports.

“For some of them, they have not had many male figures,” he said. “Us being there makes a difference.”

Cosmos agreed. He sees the potential in male staff, sometimes bright, sometimes untapped and sometimes buried beneath comfort.

“We have strong male staff,” he said. “But not all of them believe they can progress. Some do not see themselves in leadership because they have not seen enough of us in those positions.”

Visibility matters. Representation matters. Not through symbolism but through steady reassurance that tells others they belong in these roles too.

Neither manager planned to work in care. One studied music. One simply needed a job after university. One applied for a role without realising it was a care job at all. But somewhere between agency shifts, shared notes, late-night conversations, behaviour support, school runs and small victories, purpose found them.

And they stayed.

They grew.

They now lead.

What they hope for the future

 

What they want most is for more men to see themselves in this sector. Not as placeholders or task-doers, but as nurturers, protectors, connectors and leaders.

“People do not always think long-term anymore,” Cosmos said. “But care gives you more than a paycheck. It gives you room to grow.”

Josh added another hope.

“People come from all kinds of backgrounds. If they give this work a chance, they might find what we found.”

As the sun slipped behind the trees at the Summer BBQ, Cosmos and Josh settled into the easy rhythm of two colleagues who have walked the same long road. They came into the sector at the same time, learned together, climbed together and held the joy and exhaustion of the work side by side.

Their stories are unpolished in the best way. They reflect the quiet strength men bring to care. Not through noise or bravado but through presence, steady hands and the willingness to show up where it matters most.

For the children supported at Progress, that presence can reshape the world.

To Cos, Josh, and all the men of Progress, Happy International Men’s Day.

Stourbridge House Parents’ Day 2025: How We Help Parents Feel Less Alone

Sometimes, the most important kind of support is simply being in a room with people who understand you.

Parents arrived at our head office (Progress House) in Wolverhampton last Friday carrying the familiar mix of hope and unspoken resilience that often accompanies families who rely on Stourbridge House’s short breaks. But the atmosphere inside felt gentler than usual. The conference room had been rearranged into something quieter and more welcoming. There were soft conversations instead of handovers, relaxed seating instead of routines, and staff moving calmly through the space, laser-focused on ensuring the parents in attendance relaxed, connected and fancied a cuppa rather than paperwork.

This was Parents’ Day, the second of its kind for Progress’ outstanding Stourbridge House, and one that has quickly become much more than an annual event. For Registered Manager Kim, the day is a rare chance to place families at the centre of everything without the usual busyness of schedules and support plans.

“Families go through so much, and often they feel like they are on an island,” she said. “If today helps them realise they are not on their own, even for a moment, then we have done what we came to do.”

The first Parents’ Day, held last year, focused heavily on the children. Staff shared updates, independence goals, activities and progress. It was valuable, but Kim wanted something different this time. Something softer. Something that didn’t feel like another appointment families had to squeeze into their already stretched lives.

So the team redesigned everything. They created a calm, unhurried space inside Progress House. A healthy buffet replaced clipboards. The usual structure gave way to natural conversation. Instead of parents being updated on what their children had been working on, staff turned the focus toward the adults themselves. How are you coping? What support do you need? What has been hard? What is getting easier? How can we help beyond the hours your child spends with us?

For Team Leader Tadi Nashe, this shift was essential.

“A lot of our parents seem like they are going through it alone,” he said. “But we see the similarities every day. If we can bring them together, even just two of them, then suddenly they’ve got someone who gets it. That alone can change everything.”

Across the room, that change was already happening. A single mother who often arrives visibly strained found herself in gentle conversation with another parent. A dad who rarely stops long enough to talk lingered at a table, laughing at a comment only someone in a similar situation would understand. A parent who had carried something heavy for weeks finally spoke to the on-site therapist and walked away breathing a little easier.

These are the moments the team wanted. Honest, human moments. Not structured workshops or formal updates. Just connection.

For Kim, this approach reflects the heart of the service.

“Parents need more than a break,” she said. “They need a community. They need to know someone else understands, that they are not failing, that they are not alone.”

Throughout the day, staff eased into open conversations about what families want from the service as it continues to grow. Parents talked about what helps at home, what unsettles their children, what small changes could make a huge difference and what they hope to see as Stourbridge House expands.

Because expansion is coming. Construction is already underway, and once complete, the service will support more children and more families across Wolverhampton, Dudley and Sandwell. For Kim, this is not just about bigger numbers. It is about strengthening the safety net that allows families to keep caring for their children at home.

“We are here for the children, of course,” she said, “but our primary aim is to keep children living at home. For that to happen, families need support, trust and connection. Expanding the service means offering that to more people.”

Recruitment is central to that growth, and Kim remains firm on one thing: values beat experience.

“I can teach someone how to do the job,” she said. “I cannot teach them to care. If someone has passion and the right heart for children, the rest we can build.”

The day at Progress House also arrived at the end of a year that has shaped the team itself. New children arrived. Others transitioned to adult services. The service remained stable and strong. The children enjoyed a holiday at Alton Towers. Staff grew in confidence and skill.

And for Tadi, the year marked personal transformation.

“I look at things differently now,” he said. “I think about other people first. I’ve grown as a person as much as I’ve grown in the job.”

As Parents’ Day drew to a gentle close, no one rushed. Conversations lingered. Parents connected. Staff moved slowly, letting everyone take the time they needed. It was a small event by design, but one with an impact that stretched far beyond the afternoon.

For the families who arrived carrying the weight of daily life, Progress House became, even for a few hours, a place of shared understanding and relief.

And as the last parents left, Kim summed it up simply.

“If today reminded even one family that they are not doing this alone,” she said, “then it was worth everything.”

Carer in the Spotlight: Sue

When Sue talks about the two brothers who came into her life nearly ten years ago, she starts not with paperwork or planning, but with instinct. She remembers meeting the older brother for the first time and sensing something she still cannot quite name. A spark. A warmth. A boldness that made him feel familiar within minutes. 

“He was just like he had known you forever,” she recalled. “Joking, laughing, teasing everyone. He’s a real character.” 

The younger brother, by contrast, arrived quiet, reserved and tucked behind routines that had shaped his early years. He came from a home with strict structure. Breakfast at an exact time. A morning snack precisely at ten. Television only at a fixed hour. It was safe, predictable and controlled, but it left little room for the ordinary looseness of childhood. 

“I felt a bit sorry for him,” Sue said. “He was a lovely boy, but everything was set. I’m not like that. If the cartoons are on while I’m cooking, then the cartoons are on.” 

At the time, Sue had not planned to take on children with the level of needs the older brother had. Due to his complex needs, he had been living in residential care and needed an accessible home with a downstairs bedroom and shower room. Sue happened to have both. But what pulled her in was the idea of bringing the siblings back together after three years apart. By the time the younger brother was placed with her, he was eight and no longer remembered much of their early bond. 

“If they didn’t get back together then, I was afraid they would lose that bond forever,” she said. “That connection would just be gone.” 

So, she said yes. She took them both, together. She hoped her home would become theirs. She hoped she could help them rediscover each other. She hoped, simply, that being a family again would change the course of their lives. 

“It could have gone either way,” she said. “You never know with any placement. But these two just fit.” 

A Household That Became a Home 

Sue talks about these brothers the way people talk about their own children. With warmth, honesty, humour and the quiet pride that comes from watching someone grow in ways you once only imagined. 

The older brother eventually moved into supported living as a young adult, just a short walk from Sue’s house. He still visits for Sunday lunch, still pops in during the week and still folds easily into the rhythm of her home. The younger brother is now a teenager on the brink of adulthood, working hard at his apprenticeship and slotting seamlessly into life with Sue’s grandchildren. They treat him not as an outsider or a foster sibling, but as family. 

“He’s part of them,” she said. “And they’re part of him. That’s his family.” 

The transformation of the younger brother is one of the things Sue speaks about most tenderly. The shy boy with rigid routines grew into someone cheeky, confident and connected. Someone who laughs, teases, helps out and trusts. And someone who knows, in a way he did not before, what family feels like. 

“He’s grown into a good man,” Sue said. “A good lad. Really good.” 

For Sue, stability is not just a concept. It is the foundation that shapes everything else. She has seen the difference it makes when siblings stay together. How their bond strengthens. How they balance each other. How their shared history gives them something steady to stand on. 

“When siblings grow up separately, it changes them,” she said. “They grow apart, just like any family would if they rarely saw each other. Keeping these two together meant they didn’t lose something they could never replace.” 

Sue’s supervising social worker echoed that sentiment. “Not every carer is able to hold a sibling group together,” she said. “It takes skill, patience and intuition. Sue has all of that.” 

Sue, characteristically, brushed off the praise. “I come from a big family,” she said. “We argue, we make up and we put the kettle on. Families need closeness. You always need your family.” 

Lessons From a Young Person with Complex Needs 

Before fostering, Sue spent more than thirteen years as a post lady, walking miles each day delivering letters. She describes her old job fondly, but she left it when fostering became her main commitment. “It was one or the other,” she said. “I chose fostering.” 

Over the years she has cared for children with a wide range of needs, including non-verbal autism. One young person, whom she first knew through providing respite care, became a permanent part of her life after his previous carers moved on from fostering. 

His needs were severe and supporting him required learning far beyond what any training could have prepared her for. 

“It is difficult,” she admitted. “When a child can’t talk, you must be the person who works out what’s going on. Why are they crying? Why are they screaming? Why are they upset? Even pictures don’t always help. It takes time, patience and a lot of figuring out.” 

But she learned. Step by step. Day by day. Through trial, error, perseverance and resilience. 

“You can’t give up,” she said. “If you give up, that helps no one. You have to ride the wave sometimes.” 

Her coping strategies are simple and honest: long walks, tea at her mother’s house, time with her daughters, the occasional day out with friends. And a mindset she carries like armour. “You cannot think negatively about everything,” she said. “Some things you can’t change. But you can be there.” 

Making Fostering a Career 

Sue is one of the carers who considers fostering her full-time work. She is clear and unapologetic about that. 

“I couldn’t hold down a job now and foster,” she said. “It is one or the other.” 

She acknowledges the financial concerns many potential carers have but speaks about them realistically. Some carers work alongside fostering. Others, especially those caring for children with greater needs, do not. Every household works differently. Her partner works, which helps. But she also knows fostering can be a meaningful full-time path for those who commit to it. 

“You have to like what you’re doing,” she said. “It is hard sometimes. It tests your patience. You need support.” 

And support, she says, is where Progress has truly stood out. 

“The support for the children has been amazing,” she said. “Consistent. Long-term. That’s what helps them regulate. And the support for me too. If I have a problem, someone is always there.” 

She recalled emailing the therapist late one evening with a concern and receiving a phone call back within minutes. “That meant everything,” she said. 

For Sue, a good fostering agency is one that understands carers are people with limits and emotions, not just placements. “Good communication,” she said. “Good support. People who care about the carers. That’s what makes the difference.” 

Why Fostering Matters 

When asked why fostering is important, Sue paused for a long moment. She searched for the right words, the ones that would do justice to her ten years of caring, growing, learning and loving. 

“These children need stayers,” she said quietly. “People who stay long enough to help them find a way forward. If there weren’t enough foster carers, who would look after them? Who would give them the life they need?” 

She thinks often about the younger brother and how far he has come. About the older brother coming through her door for Sunday lunch as if he never left. About the young person with complex needs who taught her more about patience than anyone ever has. 

She thinks about the future too. 

“I want them to become good adults,” she said. “Good parents one day. I want them to know how to build a family, not lose one.” 

For Sue, fostering is not just a role or a title. It is her life’s work. Her purpose. Her place in the world. 

And when she talks about the children who came to her with uncertainty and left with connection, stability and a sense of belonging, it becomes clear that her home is not just a place of care. 

It is the place they learned what family feels like. 

Behind the Scenes of Becoming a Foster Carer

Our very first Facebook Live event on fostering took place recently and it quickly became a warm, open and informative session. Michelle, our Fostering Manager, and Kirsty, our Relationship Manager, led the conversation. Together, they walked viewers through the essentials of fostering and answered many of the questions we are often asked by people considering their first steps toward becoming foster carers.

If you missed the session, here is a full recap of what was discussed.

Michelle has been with Progress for more than a decade and now oversees the entire fostering team. Her role involves supporting our supervising social workers, practice leads, support workers, therapists and the admin team who keep everything running smoothly. She described Progress as a small, close-knit team where everyone knows each foster carer, each child and each situation well.

Kirsty, who has also been with Progress for 13 years, introduced herself as the Relationship Manager for the fostering service. She supports people from the moment they make an initial inquiry through to their assessment and eventually the day they welcome a child into their home.

Both emphasised the importance of a strong, connected fostering community built on relationship, support and communication.

What Are the Essential Requirements to Become a Foster Carer?

One of the main aims of the session was to break down the basics of fostering. Many people are curious about what is required and are often unsure whether they would be eligible. Michelle and Kirsty talked through the essentials clearly and reassuringly.

Age

You must be at least 21 to foster. There is no upper age limit. Some of our most experienced carers are in their 60s and 70s and continue to provide safe, nurturing homes.

A Spare Bedroom

Every foster child must have their own bedroom. This is a requirement for their privacy, safety and emotional wellbeing. Even if your own children currently share a room, the foster child will still need a separate space.

Right to Live and Work in the UK

This ensures stability and avoids the risk of disruption for the child.

A Safe and Suitable Home

Your home does not need to be large or owned. Renting is completely acceptable as long as the environment is safe, clean and suitable. If you rent, your landlord will need to confirm that they allow fostering at the property.

Time and Emotional Availability

Fostering is a full-time commitment. Children in care often come from unpredictable or challenging backgrounds and need consistent, stable, emotionally present adults who can respond to their needs.

Good Health

Carers should be physically and emotionally well. Looking after a child requires resilience, energy and emotional stability.

Willingness to Work as Part of a Team

Foster carers work closely with social workers, schools, therapists and sometimes birth families. Communication and teamwork are essential, and in return you are supported by a network of professionals.

Background Checks

Enhanced DBS checks are completed for all adults in the home, along with references and local authority checks. Past mistakes do not automatically prevent someone from fostering. What matters is honesty and evidence of change.

Frequently Asked Questions From the Live Session

The comment section was lively and full of practical questions. Michelle and Kirsty responded to several of the most common ones.

Can you foster if you are single?

Yes. Many brilliant foster carers are single. What matters most is your ability to provide stable care.

Can you foster if you rent your home?

Yes. As long as your home is safe, stable and suitable.

Can you foster if you have children already?

Yes. Matching is handled carefully and the team will help you consider what age range or needs would suit your family dynamics best.

Can you foster if you have pets?

Yes. Pets can be a wonderful source of comfort for children. Risk assessments are always completed, and the only restriction is on dogs listed as dangerous breeds. Matching will take into account whether a child is comfortable around animals.

Does a foster child always need a spare room?

Yes. Every child in care must have their own bedroom for privacy and emotional safety.

Your First Steps Into Fostering

Kirsty also walked through what happens when someone decides to explore fostering with Progress.

The Initial Enquiry

Your journey may begin through a Facebook campaign, a phone call, or an email. If you give permission, a member of the team will call you for an initial conversation. This covers your motivations, your living arrangements and the basic requirements.

The Initial Visit

Next comes the initial visit, usually done by Kirsty or Ludwig. This conversation goes deeper into your background, experience and family life. It can take place online or in person, although face to face is often preferred. A brief look at your home environment will follow so that the team can confirm it is safe and suitable.

If everything is in place, the next stage of the assessment begins. This will be covered in more detail in future sessions.

What Really Happens in a Form F Assessment

In our latest Progress Fostering Live session, we explored a stage of the fostering journey that many people find both important and mysterious. The Form F assessment is a long, thoughtful process that prepares applicants for the realities of caring for a child who may have experienced trauma. To help make sense of it, we were joined by Supervising Social Worker and experienced assessor Sharon Lee, who has spent almost twenty years guiding people through this stage.

During the session we talked through what the assessment involves, how long it takes, the types of conversations applicants can expect, the role of references, how family members are included and what happens at panel. Sharon also spoke openly about the emotional side of the process and why many applicants describe it as reflective and meaningful.

Below is a more personal and detailed look at the discussion in a Q and A format.

What is a Form F assessment and why does it matter?

The Form F assessment is a detailed process led by a qualified social worker. It helps us understand whether someone can safely and emotionally care for a child who may have had a difficult start in life. Sharon describes it simply. Her role is to understand who the applicant is, what experiences have shaped them and how prepared they are to offer stability. The assessment is not about catching people out. It is about getting to know them well enough to understand the kind of care they can offer.

How long does the assessment take?

Most people complete the assessment within four to six months. This gives enough time to build a relationship, explore important areas of life history and gather all the necessary checks and references. Applicants who are transferring from another agency or local authority may move through more quickly because some of the information is already available.

What actually happens during the assessment?

Applicants usually meet with their assessor between eight and ten times. Some sessions can be held on Teams or WhatsApp, especially when gathering basic information. When the conversations are sensitive, such as exploring childhood memories or past relationships, the meeting is always face to face. These deeper conversations help the assessor understand how someone manages difficult emotions and how they might respond to a child who has had similar experiences. Alongside these conversations, the assessment includes DBS checks, medicals, work and school references, personal references and information about the household’s support network.

Why does the assessment explore someone’s childhood and personal history?

Understanding an applicant’s past helps assess how they will support a child who arrives with trauma or uncertainty. Not everyone has had a positive childhood and that is absolutely fine. What matters is whether the applicant has processed their experiences. Sharon often finds that these discussions can be surprisingly therapeutic. Many people leave these sessions with a stronger understanding of themselves and how far they have come.

How important is honesty?

Honesty is essential. Sharon encourages applicants to be open from the very first conversation, even if the topic feels uncomfortable. Past mistakes, mental health struggles or challenging moments in life do not automatically prevent someone from fostering. In many cases, seeking support or working through personal challenges shows resilience and self awareness. What concerns assessors more is when people hide things or avoid talking about them.

Why are ex partner references requested?

This is a part of the assessment that often causes worry, but Sharon explains that the purpose is very simple. Assessors are not interested in the details of a past relationship. They only want to understand what the applicant was like as a parent. If speaking to an ex partner is not safe or possible, there are other ways to verify a person’s history, such as speaking to adult children, close relatives or trusted friends.

How involved are the applicant’s family members?

Everyone who lives in the home is part of the journey in some way. Younger children are spoken to separately in gentle, age appropriate ways. Sometimes assessors use picture books about fostering to help them understand the idea of another child joining the family. Adult children and supportive relatives may also be included, especially if they play a role in the household’s support network. Backup carers are assessed too and will need DBS checks.

What happens if one partner is unsure about fostering?

It is common for one partner to feel more confident than the other. During the assessment, Sharon explores this carefully. The aim is not to pressure anyone. It is simply to understand what is behind the uncertainty and to make sure both partners feel informed. Many couples find clarity after attending the Skills to Foster preparation sessions, which offer a realistic picture of what fostering involves. Both partners do eventually need to be fully on board.

Can someone work full time while going through the assessment?

Yes. Assessors work flexibly and fit sessions around people’s existing routines. Sharon schedules meetings during mornings, afternoons, evenings and occasionally weekends. Flexibility during the assessment is important because fostering itself often involves appointments, meetings and unexpected changes.

What happens once the Form F assessment is complete?

When the assessment is finished, applicants are given time to read the full report and discuss any points they would like changed or clarified. The assessment is then reviewed by the assessing manager and shared with the fostering panel. Panel meetings at Progress take place on Teams and are designed to be welcoming and reassuring. The panel reads the report, asks a few questions and then makes a recommendation. The final decision is made by the Agency Decision Maker, who usually responds within two weeks.

What support is available during the process?

Support is woven throughout the journey. Applicants can be linked with mentors, connect with experienced foster carers and speak with households offering the type of fostering they are interested in. The aim is to make sure no one ever feels alone or unsure about what comes next.


If you are thinking about fostering and would like to understand the next steps, our team is ready to help. You can contact us through our website, send us a message on Facebook or give us a call. Our next Progress Fostering Live session will explore the matching process and what it is like to welcome your first child into your home.

Soft light, calm sight, Spring Meadow feels right

There are buildings that hold people, and then there are buildings that hold space for people. Spring Meadow is the latter, and its gentle light tells you that the moment you step inside. 

The first thing you notice when you walk into Spring Meadow is the light. It pours in through the large skylights, settles softly across the open-plan living area and flows through to the garden outside. Even before the service officially opens, the space already feels lived in. It feels ready. 

Spring Meadow is Progress’ newest short breaks service, designed for young people and adults who need stability, meaningful support and a place to recharge. It is the next chapter for the extensively impactful Stourbridge House, which has long been the heart of Progress’ respite provision. But after years of growth, the demand for short breaks has outgrown the current building. Progress now supports upwards of 50 families each month and provides between 150 and 180 nights of support. The move to a larger, purpose-built home was no longer a future plan. It became a necessity. 

For Phil McDonald, Head of Adult Services, Spring Meadow is the natural next step in a journey shaped almost entirely by the people who use the service. 

“Our short breaks are a lifeline for families,” he said. “They give carers room to breathe. They give young people a safe and supportive environment to build confidence and explore independence. Spring Meadow gives us the space to continue doing that with the level of quality we believe in.” 

Designed by the people who will stay there 

Progress has long understood that the success of a service is built in the details. The shape of a room. The colour of a wall. The presence of a chair that allows someone to sit alone when they want quiet. These small choices can make a space feel welcoming or overwhelming. 

Because of that, the young people and families who currently use Progress short breaks have helped shape Spring Meadow from the start. They chose colour schemes, looked at furniture options and guided decisions about how communal areas should be laid out. Many of those choices are visible the moment you walk in. 

“Not everybody wants to sit close to others,” Phil said, looking around the main living space. “So we created zones. People can gather in the centre or find a corner that feels calmer. These are insights we learned over many years at Stourbridge House, and we brought all those lessons here.” 

The space is intentionally warm, not clinical. Every part of it has been planned with genuine use in mind. Even visiting managers from across Progress have reacted with a mix of admiration and playful jealousy. The natural light, the generous rooms and the sense of openness have created something that feels refreshing in a sector where many buildings struggle to offer that atmosphere. 

A favourite room and a heart of the home 

Phil’s favourite part of Spring Meadow is the main communal room. It is the first room you see when you step inside and will become the hub of daily life once the service opens. It has enough space for activity, creativity and quiet moments, and it opens straight onto the garden. 

“It feels like the heart of the home,” he said. “I can already picture people cooking, relaxing, playing games and spending time outdoors. It is a space that will evolve with the people who use it.” 

Spring Meadow is built for eight people at a time, with large communal areas and a wide outdoor space that will grow into something even more meaningful. Plans include a kitchen garden and workshop-style activities that support sensory engagement, wellbeing and hands-on learning. It is not just a larger service. It is a service with room to evolve. 

“It is a base for more than overnight breaks,” Phil explained. “In the long run, this space will allow different types of support to run from here, inside and outside. It will give people room to explore skills that help them build independence.” 

That focus on independence is central to adult services at Progress. Short breaks are often the first step in a young person’s journey toward adulthood. For some, it marks the beginning of decisions about living arrangements, daily routines or future goals. For others, it provides the stability needed to remain at home. Many families describe short breaks as the reason they can continue caring safely and sustainably. 

“It can be a launch pad,” Phil said. “Everyone’s journey looks different, but what is consistent is that short breaks give people space to make informed choices about their life.” 

A new area, new opportunities 

Spring Meadow sits just five minutes from Stourbridge House, but it crosses into a new local authority area. That small shift matters. It opens the door for more families to access Progress support and introduces a modern, bespoke service in a community that has not had this type of provision before. 

Staff are now completing the final round of checks and finishing touches. Progress will not open the doors until everything is exactly as it should be. The snagging lists are still active, the final pieces of furniture are being positioned and the team is making sure the environment feels perfect before any young person stays overnight. “We want it to feel right from the very first moment,” Phil said. “People deserve that.”

Spring Meadow is nearly ready. When the doors open, families, carers and professionals will walk into a space that has been shaped by their voices, informed by their experiences and designed with the future in mind. 

It is more than a new building. It is the next chapter in a service built on warmth, creativity and the belief that everyone deserves a place where they feel safe, supported and able to grow. 

The Smith’s Team Honoured with Supportive Colleague Award at Superstar Awards 2025

At this year’s Progress Superstar Awards, The Smith’s Team, part of The Hub Service within Progress Adult Services, received the Supportive Colleague Award for their compassion, strength and togetherness during a truly challenging year.

The award was presented by Phil McDonald, Head of Adult Services at Progress, who praised the team for the way they supported each other through loss while continuing to care for the people they support every day.

“Rather than one person, this is going to a team of people,” Phil said. “A young person they support passed away this year, and the team around that situation have kept each other going while continuing to care for the people they support.”

The room was filled with emotion as colleagues applauded The Smith’s Team. Their award recognised not only their professionalism but also their compassion and ability to stand by one another through difficult times.

Phil spoke about how their strength and unity reflect the heart of Progress and what it means to truly care for one another.

“What you’ve done for each other this year speaks volumes about who you are as a team,” Phil said. “You’ve shown what real support looks like.”

The Smith’s Team are part of The Hub Service within Progress Adult Services, where teamwork, empathy and resilience are at the centre of everything they do. Their award is a celebration of the quiet, consistent kindness that defines the Progress community.

Congratulations to everyone in The Smith’s Team for showing what it really means to look out for one another.

If their story inspires you and you’d like to be part of a team that values care and connection, we’d love to meet you at one of our upcoming recruitment events:

Children’s Services Recruitment Day – Progress Head Office, 11 November

Fill in the form below to let us know you’re coming and start your own Progress journey: