Independence with a Side of Belonging

At Wellcroft House, independence comes with a side of belonging…

The first thing you notice at Wellcroft House is not the building. It is the energy. Somewhere between the gentle bustle of the kitchen and the sound of laughter from the lounge, you get the sense that this is a place where life is happening, not just being lived. 

Manager Sabrina calls it “a welcoming, homely, family-orientated place,” but the truth is, Wellcroft is more than that. It is where milestones are reached quietly, where change is measured not in dramatic leaps but in the steady accumulation of small victories. 

Like Jodie’s. 

When she first arrived at Progress, Jodie had an unhealthy relationship with food. Staff worked with her patiently, introducing healthy routines and encouraging movement, until the transformation was visible not just on the scales but in her confidence. 

Now, she travels weekly to her job at a Barnardo’s shop in Wednesbury town centre. She moves through the stockroom with the precision of someone who knows exactly where everything belongs. Size labels, children’s racks, adult racks — it is all second nature to her. Her autism makes her meticulous, and here, that is a strength. On breaks, she sips tea with colleagues who call her by name. After her shift, she stops by the supermarket to buy a healthy lunch. Soon, she will be moving into her own home. 

Jodie diligently at work

“It is just so warming to see how independent she has become,” Sabrina says. “She even led me around her workplace the first time I visited — she knew exactly what to do.” 

Life at Wellcroft is rarely still. The young people here have routines, but they are never confined by them. One day it is a trip to the zoo, another it is a coffee morning at the town hall. Partnerships with places like Sense in Smethwick and Catherine Care in Cannock offer chances to learn, socialise and surprise even the staff. 

Cultural celebrations are as much a part of the calendar as care plans. Recently, Pakistan Independence Day meant handmade flags and traditional food. Jamaican Independence Day brought a tram ride to Birmingham’s Victoria Square for music and dancing. Pride was marked with the same enthusiasm. 

Beyond the celebrations is a quiet but fierce advocacy. When a local park installed barriers too narrow for wheelchairs, staff did not shrug and move on. They talked about contacting the council, even the local MP, to have them removed. “Our staff are strong advocates for our young people,” Sabrina says simply. 

Wellcroft House manager Sabrina (left) during Progress’ 25th anniversary event

Who is perfect for Wellcroft? 

The people who work here share a certain quality. Sabrina does not hesitate when asked what makes a good fit for Wellcroft House.  “Motivated. Proactive. Caring. Someone who will go above and beyond,” she says, leaning into each word as if it is a promise. 

This is not a role for someone content to clock in and out. Life here moves fast. One moment you are helping a resident get ready for work, the next you are joining in a cultural festival or solving a last-minute transport challenge for a day trip. The people who thrive at Wellcroft see those moments not as interruptions but as the very heart of the job. 

The work is active and hands-on. Staff here do not just support — they teach, encourage, and sometimes advocate fiercely on behalf of the people they work with. It is about noticing the small opportunities that can lead to big changes, whether that is introducing a new activity, spotting a skill a resident did not know they had, or speaking up when a community space is not accessible. 

Team spirit is non-negotiable. “We are high-functioning as a team,” Sabrina says. “If someone is not willing to match that energy and commitment, it does not sit well.” But for those who do, Wellcroft offers something rare: a workplace where you are part of a close-knit group working toward something profoundly meaningful every single day. 

In a small town like Wednesbury, it is easy to imagine Wellcroft blending into the background. But for those who pass through its doors — residents, families, staff — it is anything but invisible. It is a place where independence is nurtured, where community is celebrated, and where, in ways big and small, lives are quietly transformed. 

Will you or someone you know  be perfect for Wellcroft House? Fill the form below to attend our forthcoming recruitment day on September 2.

    Here is the link for more information about the recruitment event: progresscare.co.uk/events/sept2 

    From Support Worker to Team Leader in twelve months

    From a nervous first day to leading the team, Megan’s story is what Progress is all about. 

    When Megan walked into Progress’ Oak Cottage for the first time on Monday 19 February 2024, she carried a mix of nerves and quiet determination. At just 21, she was stepping into her first official role as a Residential Support Worker (RSW). It wasn’t her first job, but it was her first experience with a structured company, clear responsibilities and visible paths for progression. 

    “I was looking for something new, something challenging, but still with children,” Megan recalls. “My previous job just wasn’t pushing me anymore. I needed a fresh start, something that would stretch me.” 

    Those first few days were a whirlwind. Oak Cottage was in a period of transition with interim managers in place, but Megan remembers the welcome she received. “Even with the changes, it felt calm. The team supported me from day one. I didn’t feel like ‘the new person’ for long because they trusted me quickly and gave me opportunities I never expected at my age.” 

    One of those moments came early on: being trusted to drive a young person with complex needs. “I’d been driving friends and family for years, but this was different. The responsibility felt huge. Then we put Disney music on, and the young person’s face just lit up. My nerves melted away at that moment. It reminded me exactly why I wanted to work with children in the first place.” 

    Megan during her induction at the head office on her first official day at Progress

    Spotting potential 

    It wasn’t just Megan who was learning; her colleagues were watching her adapt and grow. Bethany Jordan, Oak Cottage’s manager, remembers seeing something special early on. 

    “Her people skills stood out straight away,” Bethany says. “Moving from support worker to Team Leader so quickly isn’t something everyone can do, but Megan has this natural way of mentoring others and managing shifts. Staff feedback has been overwhelmingly positive about how well she supports them through training, supervision and day-to-day challenges. She’s grown massively in confidence and knows exactly who to call and what to ask if I’m not around.” 

    Despite that promise, Megan didn’t immediately see herself as leadership material. “I honestly didn’t have much confidence in myself. I’d never been given opportunities like this before. It was the staff team who told me to aim higher. They saw something in me that I hadn’t seen in myself yet.” 

    Encouraged by her colleagues, Megan applied for the Team Leader role. What followed was a smooth but intense transition. “From day one, Beth was my wing woman,” Megan laughs. “I had my Team Leader induction, and within hours there was a plan for what I needed to learn, develop and take on. The support I had was incredible, but there was also a clear expectation — this was my role now, and I had to grow into it.” 

    Growing into leadership 

    The shift from RSW to Team Leader wasn’t just a change in title; it was a change in perspective. “As a support worker, my focus was entirely on the children. As a Team Leader, I still focus on them, but now I also have to make sure the staff are okay. If they’re not supported, they can’t give the best care to the kids. It’s a new balance — caring for the carers so they can care for the children.” 

    One of Megan’s biggest lessons has been learning to delegate. “When I first started, I wanted to do everything myself. I thought that’s what being a good leader meant. But with seven young people and 14 staff, that just isn’t sustainable. I had to learn to trust others the way Beth and the team trusted me when I started.” 

    She has developed her own style of delegation, rooted in explanation and development rather than instruction. “I don’t just hand out tasks. I explain why they matter. If I ask someone to prepare something, it’s because a social worker visit is coming up and we need everything ready. I want staff to see the bigger picture and grow in their roles. Not everyone will want to be a Team Leader, and that’s fine. But they can still progress, develop and take pride in what they do.” 

    Bethany has watched that evolution closely. “Megan has learned to balance doing with leading. She has realised leadership isn’t about doing everything yourself but about lifting others up so the whole team thrives. That’s a hard lesson to learn early in a career, but she’s done it brilliantly.” 

     

    Building a family at Oak Cottage 

    Ask Megan to describe Oak Cottage now, and her answer is immediate: “It’s one big family. We might have two buildings, but we’re one team. You feel that as soon as you walk through the door. The kids are like family, and so are the staff. That sense of togetherness is what makes this place special.” 

    For Megan, that family spirit comes with responsibility. “Our kids have been through so much. Anyone who works here has to be nurturing and genuinely care. They need to have energy when it’s needed but also know when to be calm and grounded. Sometimes that means dancing around the living room to make a child smile, and sometimes it means holding steady through a difficult meeting. It’s about having that balance.” 

    Bethany agrees. “What Megan has helped foster is that mix of professionalism and warmth. The team sees her leading by example, and the young people see consistency and care. That combination builds trust, and trust is everything in this job.” 

    Looking back — and forward 

    Reflecting on her journey, Megan admits the changes have been bigger than she expected. “I’ve definitely grown, not just at work but as a person. The role has opened my eyes to so much. I treasure my time with the kids more now because I don’t get as much direct time with them as before. That makes those moments even more special.” 

    As summer unfolds, Oak Cottage is buzzing with activity — safari park visits, bake-offs, paddling pools and beach trips. For Megan, these moments are a reminder of why the job matters. “It’s hard work, but when you see the joy on their faces, you know it’s worth every bit of effort.” 

    Bethany sees Megan’s journey as a reflection of Progress’s values. “We’re here to nurture potential, whether that’s in our young people or our staff. Megan’s story is proof of what can happen when you invest in both. She has gone from a nervous first day to leading a team in just over a year, and she’s only getting started.” 

    Start Your Own Journey at Oak Cottage 

    Megan’s story is just one example of how far you can go with the right support and opportunities. At Oak Cottage, we’re always looking for caring, dedicated people who want to make a real difference in children’s lives – and grow in their own careers along the way. 

    If you’re ready to take the first step towards a rewarding role in children’s residential care, we’d love to hear from you. Fill in the form below to start your journey with us. 

      Banking on Progress, Landing on Purpose

      On Valentine’s Day February 14, 2025, Olubukola clocked out for the last time as a casual worker at Progress. She will return—not as a temporary staff member, but as a full-time employee that, in her words, “gave me the wings to fly.” 

      It has been a journey of quiet resilience. 

      When Olubukola first walked through the doors of Progress nearly a year ago, she was an international student from Nigeria, juggling her studies in public health while seeking meaningful work in a new country. The world around her was unfamiliar, each step forward filled with both ambition and uncertainty. Like so many before her, she arrived in the United Kingdom with dreams in her suitcase, determined to carve out a future for herself. 

      She had options—she could have worked through an agency, the kind of job that offers shifts without much continuity, where one day’s assignment might bear no resemblance to the next. Instead, she chose to join the Progress casual staff, a decision made with careful intent. “I felt like casual worker for Progress would make me know the company better,” she says now, sitting more comfortably in a meeting room at the head office. 

      Olubukola

      A Bridge Between Temporary and Permanent 

      The “casual worker” programme at Progress is designed as a bridge—a way for workers to test the waters before committing, and for management to see who fits. Some workers stay casual workers for flexibility; others, like Olubukola, find themselves drawn in. 

      For Olubukola, it was more than just a job. She found herself immersed in the lives of young people she worked with, many of whom had faced instability of their own. She met other staff members who became family, offering not just workplace camaraderie but an anchor in a foreign country. 

      “From my first day, I was nervous,” she recalls. “I asked, ‘Is this a good company?’ And I was told, ‘Just be yourself, do your job, and you’re safe.’” 

      She settled in. She grew. Her first months were spent cautiously navigating expectations, watching and learning. Then came the trips. She accompanied two young people on a short holiday trip—a significant moment, she later realised. Typically, such trips are reserved for permanent staff, a sign of trust and integration. 

      “I wouldn’t have been taken on that trip if I were agency,” she notes. 

      She traveled between different Progress services, met children from various backgrounds, and found herself increasingly at ease in her role. As she moved through different locations—Hilton, Portland, Bridge—she wasn’t just passing through. She was becoming a fixture. 

      The Moment of Decision 

      It was November 2024 when Olubukola made her decision. She had returned from a trip, looked around, and thought: This is where I want to be. This is home. 

      By then, her circumstances had changed. She had graduated, her visa status had shifted, and the reason she had started as casual—flexibility during her studies—was no longer necessary. 

      She had also been noticed. Management saw her work ethic, her communication, her ability to integrate seamlessly into teams. When she applied for a permanent role, she had to go through a formal interview, facing the same competency-based questions as any external candidate. She scored highly. 

      Olubukola and Andrea Edwards, Progress’ People and Culture manager

      “The last eleven months has enabled Olubukola to grow in confidence and ability to score so highly, well done,” Andrea Edwards, Progress’ People and Culture manager remarked. 

      For Progress, the transition was seamless. The training, the policies—she had already completed them all. 

      But for Olubukola, it was more than a contract. It was stability and was also a deeply personal milestone. 

      During the interview, her voice catches when she speaks about holidays spent away from home—Christmas, New Year’s, even Valentine’s Day, a day that, this year, will mark both an ending and a beginning. 

      “I left home. I left my family. I came to a country where I didn’t know what the future held, but I wanted to strive, to thrive,” she says, tears threatening. “The young people here, the staff—they have been my family.”

      Olubukola and her deputy manager, Harjeet Gill

      Looking Ahead 

      Now, with a permanent contract in hand, Olubukola has new goals. She wants to grow within Progress, to give more of herself to the children she works with. “I want to be given the opportunity to showcase my love for the children that I support,” she says. “I want more wings to fly.” 

      She laughs when asked what comes next. 

      “Manager,” she jokes. Then, more seriously, “I want to keep progressing.” 

      On February 25, she will officially step into her new role. What remains is the deeper truth: she has already become a part of Progress. 

      And Progress, in turn, has become a part of her. 

      You can be like Olubukola, click here to join our casual workers’ programme.

      From casual workers to full-time employees—just like Olubukola! Every journey starts somewhere, and with hard work and dedication, the possibilities are endless. Enjoy the ride, embrace the growth!

      Team Leadership at Oak Cottage: A Balancing Act of Care and Coordination

      Oak Cottage is a unique and dynamic home for young people with complex needs, and one of its team leaders is Kelly. Her role embodies a delicate balance of leadership, hands-on care, and strategic oversight, ensuring both the young people and staff thrive in a supportive and nurturing environment. 

      Kelly’s journey to team leadership began with her role as a residential support worker (RSW), which she held for just six months before stepping up to lead the team. With a background in health and social care and experience in mental health work, she quickly adapted to the demands of the role, thanks in part to guidance from seasoned colleagues like Tony Marsden. 

      “Tony coached me into being a team leader,” she shared. “It’s a big shift—from focusing solely on the young people to overseeing the entire house, managing the staff, and ensuring the young people’s needs are met. It’s about balancing it all.” 

      Kelly’s days are anything but predictable. Mornings begin with the hustle of preparing young people for school, from managing personal care to ensuring all their essentials are ready. Once the young people are off, Kelly and her colleagues dive into administrative and management tasks, often juggling schedules, staffing issues, and compliance responsibilities. 

      Afternoons and evenings bring the young people back, filling the house with energy and laughter. “It’s like organised chaos,” Kelly explained. “Each young person has their own personality and needs, and they all interact in such unique ways. Watching the eldest and youngest bond or manage their quirks is both challenging and heartwarming.” 

      Leading with Empathy 

      A hallmark of Kelly’s leadership style is her ability to connect deeply with both the young people and her staff. She emphasises the importance of creating a familial atmosphere at Oak Cottage. “We’re basically the kids’ family,” she said. “We might not be their biological parents, but they see us as family, and it’s our job to provide the love and attention they need.” 

      Her approach extends to her team as well. Kelly ensures staff feel supported, particularly during difficult times. When she returned after a period of illness, she noticed a disconnect within the team and took steps to rebuild camaraderie and focus. “You have to remind everyone that we’re all here for the same reason: to care for these kids and give them the best experiences possible.” 

      As a team leader, Kelly faces the dual challenge of managing a high-energy home and ensuring all compliance and administrative duties are met. “It’s about finding the balance,” she said. “You can’t let the paperwork overshadow the care we’re here to provide. At the same time, everything needs to be documented to keep things running smoothly.” 

      She also deals with the emotional weight of the role, particularly when young people move on from Oak Cottage. “It’s hard when a child you’ve bonded with leaves,” she admitted. “But it’s rewarding to know you’ve played a part in their journey.” 

      Building a Solid Team 

      Kelly believes a strong, cohesive team is vital to the success of Oak Cottage. She mentors new staff members, sharing her knowledge and encouraging them to embrace the home’s fast-paced and often unpredictable environment. “You won’t bond with every young person the same way, but it’s about making the most of the bonds you do form,” she said. 

      For Kelly, enjoying the work is essential. “You have to find joy in the good moments, even on tough days. It’s not just a job; it’s about creating a positive impact on these young lives.” 

      Looking to the Future 

      Kelly is committed to growing in her role while ensuring she masters each step of her career progression. “I want to be solid in every position I hold, from RSW to team leader and beyond. That way, I can lead with confidence and experience.” 

      Her vision for team leadership at Oak Cottage is clear: “It’s about oversight, making sure nothing is missed, and fostering an environment where the kids can thrive and the staff feel fulfilled.” 

      Oak Cottage continues to be a place of laughter, resilience, and care. The dedication of the entire team to both the young people and each other exemplifies what it means to lead with empathy, strength, and a focus on making a difference. 

      For Kelly, the role of team leader is more than a job—it’s a calling. “It’s about helping these young people see that there’s good in the world and that the bad won’t happen again. That’s what makes this work so meaningful.” 

      The Role of a Deputy Manager at Oak Cottage: Mandy’s Perspective

      At Oak Cottage, a home dedicated to supporting young people with complex needs, the deputy manager plays a pivotal role in ensuring the smooth operation of the home and the wellbeing of both staff and residents. Mandy is the current Deputy Manager at Oak Cottage. 

      Mandy’s day as a deputy manager is a mix of structured responsibilities and the unpredictability that comes with working in residential care. From coordinating rotas and managing staff to handling urgent issues like medication consents and liaising with social workers, her role requires a combination of strong organisational skills and adaptability. 

      “Every day is different,” Mandy explains. “Some days, I’m deep in paperwork, updating social workers, and organising schedules. Other days, I’m working closely with the team to resolve challenges or ensure everything runs smoothly for the young people.” 

      Mondays involve setting up appointments and ensuring the rota is balanced, while Thursdays and Fridays are dedicated to preparing Ofsted reports and providing updates to social workers. Mandy also emphasises the importance of staying accessible to staff for support and guidance throughout the week. 

      Transitioning from Elderly to Children’s Care 

      Mandy’s journey to Oak Cottage began after 26 years in elderly care, including a decade as a manager. Transitioning into children’s care was a significant adjustment for her. “It’s completely different,” she says. “Everything from the paperwork to the emotional dynamics is unique. I had to learn a lot—fast.” 

      Initially, the role felt overwhelming. “I thought, ‘I’ll never be able to do this,’” Mandy recalls. However, with support from the team and a willingness to adapt, she has grown into her role. Now, she reflects on how much she has learned and how rewarding the experience has become. 

      Support and Teamwork at Oak Cottage 

      One of the aspects Mandy values most about her role is the strong support system at Oak Cottage. Whether she’s working with the registered manager or seeking guidance from the head office team, she never feels alone in facing challenges. 

      “You’re not on your own here,” Mandy says. “There’s always someone to turn to—whether it’s a colleague, the management team, or the resources available online. It makes all the difference when things get tough.” 

      Finding Fulfilment in Supporting Young People 

      For Mandy, the most rewarding part of her role is the sense of accomplishment she feels after making a positive impact on the lives of the young people at Oak Cottage. “Coming from elderly care, I wasn’t feeling fulfilled anymore,” she explains. “But here, working with complex children, I feel like I’m making a real difference. It’s a deeply fulfilling experience.” 

      She shares how learning about the backgrounds of the young people can be both heart-wrenching and motivating. “Sometimes, I look at these children and think, if I had a spare bedroom, I’d take them home with me,” she says. “But knowing they’re so well cared for here makes it easier to leave at the end of the day.” 

      Qualities for Success as a Deputy Manager 

      When asked about the qualities needed to succeed as a deputy manager, Mandy highlights patience, adaptability, and a willingness to learn. “You don’t need to have all the knowledge upfront,” she says. “Oak Cottage is a place where you’ll be trained to a high standard. They’ll support you, guide you, and help you grow into the role.” 

      She also notes the importance of resilience and a strong work ethic. “It’s not always easy, but the rewards far outweigh the challenges.” 

      A Growing Sense of Belonging 

      After six months in the role, Mandy reflects on how far she has come. “It took me a while to settle in,” she admits. “But now, I feel like I’ve been here for years. I’ve started to really enjoy my job, and it’s all thanks to the supportive team and the incredible young people we care for.” 

      For Mandy, being a deputy manager at Oak Cottage is more than just a job—it’s an opportunity to contribute to something meaningful. Whether she’s mentoring staff, solving problems, or ensuring the young people have the care they need, she knows her work has a lasting impact. 

      “Every day, I walk away feeling like I’ve done something important,” she says. “That’s what makes this role so special.” 

      Mandy’s story reflects the heart and dedication required to be a deputy manager at Oak Cottage—a role that combines leadership, compassion, and a commitment to making a difference. 

      A Day in the Life of a Residential Support Worker at Oak Cottage

      At Oak Cottage, a Progress home for young people with complex needs, the role of a residential support worker goes far beyond a traditional job description. It’s a dynamic and deeply rewarding position, requiring a balance of compassion, adaptability, and dedication. Tony, who recently celebrated ten years in the role, offers a glimpse into what it takes to thrive as a residential support worker at Progress. 

      No two days are ever the same at Oak Cottage, but structure and routine are vital to ensuring the smooth running of the home. Mornings are often the busiest time, as the team prepares the young people for school. 

      “You have to be on your toes,” Tony explains. “It’s about managing personal care, making sure everyone is dressed and ready, administering medication, and ensuring all school bags are packed. We also coordinate transport, which involves liaising with drivers to ensure everything runs on time.” 

      After the school run, Tony’s responsibilities shift to tasks like health and safety checks, organising the home, and preparing for the young people’s return in the afternoon. There are often medical appointments to attend or activities to plan, all tailored to the individual needs and preferences of the young people. 

      Evenings bring their own rhythm, from dinner preparation to bedtime routines. “Bedtime is a critical time,” Tony shares. “For some young people, it takes up to an hour due to their needs, especially if hoists or baths are involved. By the time everyone is settled, there’s a sense of fulfilment in knowing the day has gone well.” 

      Beyond the Basics: Building Relationships 

      What truly sets the role apart is the emphasis on relationship-building. For Tony, it’s about being a constant presence in the lives of the young people. “I’ve been here longer than most of them, so I’m a familiar face they can rely on,” he says. 

      The role also involves fostering strong professional relationships with families and social workers. “It’s about working together for the best interests of the young people,” Tony explains. “Receiving compliments from families or social workers is always rewarding, as it shows the positive impact we’re having.” 

      Working with young people who have complex needs comes with challenges. Whether it’s a medical emergency in the middle of the night or managing behaviours that can be unpredictable, resilience and teamwork are crucial. 

      Tony highlights the importance of debriefs and team meetings. “We support each other, especially after tough situations. Talking things through helps us improve and ensures we’re always delivering the best care possible.” 

      The Rewards of the Role 

      For Tony, the rewards far outweigh the challenges. Whether it’s witnessing a young person’s progress, receiving positive feedback from families, or sharing joyful moments during activities and holidays, the role offers immense personal fulfilment. 

      “One of my most memorable moments was taking young people to a disco in Walsall,” Tony recalls. “Seeing them enjoying themselves and doing what every teenager does was incredible. Moments like that make it all worthwhile.” 

      Skills That Make a Difference 

      The role of a residential support worker demands a unique set of skills. Empathy, adaptability, and an ability to see things from the perspective of the young people are essential. Tony has also developed practical skills, such as administering medication and coordinating care during hospital visits. 

      “You have to think ahead,” he explains. “It’s about anticipating their needs and ensuring every decision supports their wellbeing.” 

      At Oak Cottage, teamwork is at the heart of everything. New staff members are supported with training, risk assessments, and mentorship from experienced workers like Tony. “It’s about sharing knowledge and ensuring everyone feels confident in their role,” he says. 

      More Than Just a Job 

      For Tony, being a residential support worker is more than a job—it’s a calling. “It’s about making a difference, day in and day out. This role has given me a sense of purpose and fulfilment I never had before.” 

      At Oak Cottage, residential support workers like Tony are the unsung heroes, creating a safe, nurturing environment where young people can thrive. It’s a challenging but deeply rewarding role that leaves a lasting impact on the lives of those they care for. 

       

      Kathryn’s Next Chapter at Progress: A New Beginning at Wellcroft House

      Kathryn’s move from Oak Cottage to Wellcroft House marks a heartwarming chapter in her career with Progress, one filled with new connections, personal growth, and renewed purpose. After working night shifts at Oak Cottage for a year, Kathryn recognised an opportunity to bring her caring spirit closer to home, as Wellcroft House is only a short walk away. What started as a practical move soon became much more, as she found herself welcomed with open arms into a vibrant, supportive community. 

      Having previously worked in education, Kathryn brought a unique background and passion for helping others into her role at Progress. Transitioning into a residential care setting allowed her to build meaningful relationships with young adults, something she cherished from her time at Oak Cottage. “Working with young people again reminded me of why I entered this field in the first place,” she reflects. Her experience at Oak Cottage helped her develop skills in support and care that she now brings to Wellcroft with fresh enthusiasm. 

      The shift to daytime work at Wellcroft has been an uplifting experience for Kathryn. She describes her days as “truly fulfilling” and has felt supported by each team member, who have gone above and beyond to ensure her transition was smooth. From the moment she arrived, her new colleagues showed kindness, inviting her to ask questions and offering help whenever needed. “Everyone has been incredible – it’s as if I’ve been here for years,” she says with a smile. Sabrina, one of her supervisors, has been especially inspiring. Kathryn shares, “Sabrina is such a joy to work for, and her positive energy makes each day brighter.” 

      Kathryn and Progress Long Service Award Winner, Shipa. Read about Shipa here.

      Her role at Wellcroft has given Kathryn the chance to bring a personal touch to her work, making every interaction with the residents meaningful. For instance, she learned early on about the little routines that mean so much, like Nikita’s favourite straw in the morning. It’s these small gestures that bring a homely feel to the day-to-day, making Wellcroft a place of comfort and belonging for both residents and staff. 

      Kathryn also treasures the team spirit at Wellcroft. Celebrating occasions together has strengthened her bond with colleagues and residents alike. Recently, she joined in festivities for Black History Month, contributing her love for baking by making a special cake. As the holiday season approaches, she’s excited to start decorating for Christmas and bringing a bit of cheer to Wellcroft’s halls. Kathryn smiles when talking about these celebrations, noting how each event brings the team closer, adding warmth to the Wellcroft environment. 

      As she reflects on her journey with Progress in 2024, Kathryn feels a deep sense of gratitude. Her time at Oak Cottage provided valuable experience, but Wellcroft House has become a true home where she feels part of a caring family. Looking to 2025, she is eager to deepen her connections with residents and colleagues, using her creativity and talents to make each day a little brighter. Kathryn’s story at Wellcroft House is more than a job change; it’s a beautiful reminder of the power of community, compassion, and the special place that Progress offers to its staff and residents alike. 

      For Kathryn, Wellcroft is a place to thrive, learn, and bring her best self to work each day, surrounded by people who share her dedication to making a difference. 

      Celebrating Shipa: Progress Long Service Award Winner

      At the recent Progress Annual Conference, Shipa was honoured with a Long Service Award, marking her ten remarkable years with us. During a conversation at Wellcroft House, Shipa opened up about her journey, her unwavering commitment, and the impact of her role in her life and the lives of those she supports. 

      Shipa’s journey with Progress began with community work and holiday clubs for children, which ignited her passion for helping young people. This saw her grow in experience and take on roles across multiple homes, each with its own unique challenges. Wellcroft House has become her second home, and although she works part-time, Shipa’s impact and presence are deeply felt by her colleagues and the young people. 

      Reflecting on her role, Shipa describes it as a “motherly” one, where she balances professional boundaries with genuine care. “It’s about ensuring their daily needs are met and enhancing their life experiences,” she shared. For her, this includes everything from grocery shopping and menu planning to organising fun activities like bowling or music festivals that allow the young people to experience life to the fullest. Recently, she was thrilled to see one of the young people embark on a volunteering opportunity at a charity shop, a step towards greater independence and confidence. 

      Over the years, Shipa has gained a deep understanding of each young person’s unique needs and preferences. She spoke with warmth about their individual personalities, from dietary preferences to how each person expresses their likes and dislikes. “You get to know them over time,” she said, describing the joy of building those connections and adapting care routines to honour each individual’s personality. 

      Shipa also highlighted how the team’s strong dynamics contribute to the stability of the home. “There’s a lot of consistency now, even within the managerial department,” she noted. This consistency, she believes, has created a supportive environment where team members respect each other’s differences, communicate openly, and work together to overcome daily challenges. Her team’s camaraderie shines through in the small things, from sharing jokes to handling day-to-day issues with grace and maturity. 

      For Shipa, working at Wellcroft House isn’t just a job. “It’s a part of my life,” she shared, adding that her part-time role allows her to balance her career with family life while remaining fully committed to the young people she cares for. Her dedication, humility, and ability to find joy in the small moments have made her an invaluable member of the Progress team. Her Long Service Award sits proudly on her mantelpiece at home, a reminder of her decade of service and the countless lives she’s touched along the way. 

      Congratulations, Shipa, on this incredible milestone! Thank you for your compassion, resilience, and for embodying the heart of Progress every day. We look forward to many more years of shared purpose and continued impact. 

      A “Day” in the Life of a Night Shift Support Worker at Progress

      Working the night shift as a support worker at Progress is more than just a job; it’s a commitment to ensuring the well-being and stability of those who depend on the services provided.  

      As the sun sets and most people wind down their day, night shift support workers at Progress gear up for their crucial responsibilities. The shift begins with a comprehensive handover from the day staff, where critical information about the children and ongoing tasks is exchanged. This transition is vital for maintaining continuity of care and addressing any immediate needs. 

      “Receiving a detailed handover sets the tone for the night,” shared one of the night shift workers at Progress. “It ensures we are prepared and aware of any specific requirements or issues that might arise.” 

      Once the handover is complete, the night shift team dives into their routine duties. These tasks include monitoring the young people, performing household chores, and ensuring a calm and safe environment throughout the night. A typical night might involve helping children with their evening routines, preparing them for bed, and being vigilant to respond to any needs that may arise. 

      “We go about the house duties like monitoring,” explained a staff member. “In the morning, we support the kids with their routines before they transition to school.” 

      This structured yet adaptable routine ensures that children receive consistent care and attention, promoting a sense of security and stability in their lives. 

      Building Relationships 

      One of the most rewarding aspects of the job is building meaningful relationships with the children. The quiet of the night often provides opportunities for one-on-one interactions that are less feasible during the busier daytime hours. These interactions help foster trust and rapport, which are crucial for effective support. 

      “It’s nice to be there for the kids when they need someone to talk to or just to be a comforting presence,” shared a night shift worker. “These moments make the night shifts worthwhile.” 

      Effective communication between day and night staff is crucial for seamless service delivery. The night shift team emphasised the importance of thorough handovers and mutual understanding between shifts. Miscommunications can lead to disruptions, so fostering a culture of clear and open communication is key. 

      “If you have the capability to do something, just make the environment nice for the next person coming in,” advised a night shift support worker at Progress. This mentality helps maintain a positive and collaborative work environment. 

      A Rewarding Career 

      Despite the challenges, working the night shift at Progress is deeply rewarding. The opportunity to make a difference in young peoples’ lives, the camaraderie among staff, and the unique experiences of night work create a fulfilling career path. 

      If you are passionate about making a difference and seeking a role that offers both challenges and rewards, consider becoming a night shift support worker at Progress. Visit progresscare.co.uk/jobs to explore current career opportunities and take the first step towards a fulfilling career in support work. Join us in providing essential care and support to those who need it most, even in the quiet hours of the night. 

      Welcoming Evanka: A New Chapter for Portland House

      Progress Children’s Services is excited to welcome Evanka as the new Deputy Manager at Portland House. With her wealth of experience and passion for children’s welfare, Evanka brings a fresh perspective to the service, positioning it firmly on the path toward excellence. 

      Evanka’s journey with Progress began as a bank staff member for over two years ago. Her dedication and commitment were evident as she navigated various roles, always prioritising the children’s needs. When asked why she stayed, Evanka highlighted the supportive environment and her deep connection with the service’s mission. “I have learned from different managers, and I have always kept my focus on the children. I am here to help my colleagues and go the extra mile,” she shared. 

      Evanka’s approach is grounded in consistency and a genuine love for her work. She is known for her no-nonsense attitude and ability to bring structure and calm to even the most challenging situations. Her leadership style is marked by a hands-on approach, always willing to step in and support her team. 

      Portland House: A Place Where Children Thrive 

      Portland House is not just another service; it is a home where the wellbeing of each child is the top priority. Under Evanka’s leadership, the goal is clear: to elevate the home to an “Outstanding” rating. She acknowledges the work done by previous managers and is determined to continue their legacy by addressing “the little things” that make a significant difference. 

      Evanka’s experience with managing challenging behaviours and her ability to create a safe, structured environment are key assets that will drive Portland House forward. “We are not just managing a home; we are nurturing lives. I want Portland House to be a place where every child feels valued and supported,” she emphasises. 

      A Great Place to Work 

      Evanka’s enthusiasm is infectious, and her arrival has already had a positive impact on the team. Portland House is known not only for its commitment to children but also as a fantastic place to work. Staff members feel supported, and there is a sense of camaraderie that makes working here fulfilling. 

      Evanka is undeterred, ensuring everything is up to standard. She is driven by a desire to see Portland House thrive. Her work ethic and passion have already inspired her colleagues. 

      Looking Ahead 

      As Evanka settles into her role, she is excited about the future. She plans to bring fresh ideas, streamline operations, and, most importantly, keep the children’s needs at the heart of everything she does. Evanka’s journey is a testament to her resilience, dedication, and unwavering commitment to making a difference. 

      Portland House is on the right path, and this is further reinforced with Evanka on board. Together with the home manager Cosmos, the team’s vision and drive will undoubtedly lead to new heights, making it not only a haven for children but also a rewarding place for staff to grow and make an impact. Welcome, Evanka—your journey with Portland House has just begun, and we are thrilled to have you on board! 

      There are career opportunities at Portland House. Attend their forthcoming recruitment day on Feb 7 by filling the form below:
      [ninja_form id=38]