I’ve always enjoyed helping people, and this job allowed me to bring the same care I gave my daughter to other young people.
In the world of residential care, some individuals stand out for their exceptional dedication and passion. Anthony Marsden, fondly referred to by peers and colleagues alike as simply “Tony,” is one such person. Celebrating a decade of service with Progress, Tony was recently recognised at the Progress Annual Conference with not one, but two awards: the Long Service Award and the prestigious “Going Above and Beyond” Award. These accolades highlight his unwavering commitment and extraordinary contributions to the young people he supports at Oak Cottage.
Tony was nominated for his unwavering dedication and selflessness which have made him an invaluable member of the Oak Cottage team. He consistently goes above and beyond, stepping in whenever needed to ensure the smooth running of the service. Whether it’s picking up extra shifts, researching the purchase of a new minibus, or responding to an emergency at 2 a.m. to take a young person to the hospital, Tony always puts the needs of Oak Cottage and its residents first. His commitment and reliability are a testament to his character and his passion for making a difference.
Described as the most caring Residential Support Worker by his colleagues, Tony has built unshakeable trust with young people and professionals alike. His respectful and compassionate approach creates an environment where everyone feels valued and supported. Tony’s ability to form meaningful connections with those around him is truly inspiring, making him not just a great team player but an aspirational figure for everyone at Progress.
Commending Tony for his Meritorious Service at Progress
Tina Bhardwaj, Head of Children’s Services at Progress, shared her heartfelt appreciation for Tony’s dedication and hard work:
“Tony has been a cornerstone of Oak Cottage for as long as I can remember. He is incredibly hardworking and wears his heart on his sleeve. Always with a smile on his face, Tony’s love for his job is evident in everything he does.
I recall feedback from a regulator who observed Tony in action and shared their impressions: ‘Tony is in tune with the children he cares for; he knows their every cue.’ They mentioned a particular moment when a young person had dry lips and wanted some lip balm applied. Without needing to be asked, Tony instinctively understood and helped, earning a grateful smile from the young person.
Moments like these fill my heart with pride. Thank you, Tony, for everything you do. We are so fortunate to have you as part of our Progress family.”
From Factory Worker to Caregiver Extraordinaire
Tony’s career journey began in an entirely different sphere. For 21 years, he worked in a factory – a role that, while steady, lacked the sense of fulfilment he craved. After adopting his daughter, Tony felt a calling to help young people and pursued a path into social care. While studying social work at the University of Birmingham, he discovered his true passion lay in residential care.
In July 2014, Tony joined Progress and found his home at Oak Cottage. “This role felt like the perfect fit,” he reflected. “I’ve always enjoyed helping people, and this job allowed me to bring the same care I gave my daughter to other young people.”
A Day in the Life of Tony
For the past ten years, Tony has been outstanding at Oak Cottage, a residential home supporting young people with complex needs. His days are a blend of challenges and rewards, encompassing school runs, coordinating medication, managing appointments, and fostering a nurturing environment.
“Morning routines are often the busiest,” Tony explained. “From ensuring personal care to preparing for school, there’s a lot to juggle, but it’s worth it to see the young people ready and smiling as they start their day.”
Tony’s role goes beyond routine care. He has been a steadfast presence during hospital stays and medical procedures, providing reassurance to young people and their families during stressful times. “Being there for them during operations, seeing them recover, and knowing I’ve helped in some way is incredibly rewarding,” he said.
Tony’s ability to thrive in a demanding role is rooted in his empathy and strong sense of teamwork. Open communication with colleagues, regular debriefs, and a supportive environment have been key to maintaining resilience.
Fulfilment for Tony comes from the smiles, achievements, and progress of the young people he cares for. “When families or social workers express their gratitude, or when a young person accomplishes something new, it’s a reminder of why I do what I do,” he shared.
Recognised for Going Above and Beyond
Tony’s exceptional dedication was formally acknowledged at the Progress Annual Conference, where he received the “Going Above and Beyond” Award alongside the Long Service Award. These honours reflect his tireless efforts, his willingness to step in whenever needed, and his ability to bring out the best in the young people he supports.
Reflecting on the recognition, Tony said, “It was such a surprise and an honour. I’ve always just done my best to support the young people here, and it’s amazing to know that’s been appreciated.”
A Bright Future Ahead
As he looks to the future, Tony is considering ways to grow within Progress while continuing to focus on his hands-on work with the young people he deeply cares for. “I love what I do, and I want to keep making a difference,” he said. “This isn’t just a job—it’s a part of who I am.”
Tony Marsden’s story is a shining example of dedication, compassion, and a commitment to excellence. At Progress, Tony isn’t just a valued team member—he’s a cornerstone of the community, embodying the organisation’s values of care, trust, respect and progress.
