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Category: Professional Experiences

The Hub: Empowering Lives and Building Independence

Posted on by Paul Adepoju

At the heart of Progress, The Hub is a vibrant supported living service dedicated to transforming the lives of young adults. Helmed by Kimberley Parkes, the service lead, and Rachael Thompson, the registered manager, The Hub fosters a nurturing environment where residents can achieve their full potential.  

The service is specially designed to support young adults between the ages of 18 and 27, offering a safe, inclusive space that empowers them to embrace independence while receiving the care they need. With its person-centered approach, The Hub is a vital lifeline for individuals and their families, providing more than just support—it offers hope, progress, and a brighter future. 

A Vision Beyond Care 

The Hub is guided by a vision that extends far beyond traditional care. It is a place where young adults are empowered to take control of their lives, no matter their circumstances. Residents with life-limiting or degenerative conditions are encouraged to achieve meaningful milestones, such as visiting the seaside for the first time or mastering life skills like preparing a meal. These achievements, while seemingly small, represent monumental steps toward independence and confidence for many residents. The team works tirelessly to create experiences that promote dignity and self-worth, helping individuals see beyond their limitations and focus on what they can achieve. 

Beyond its immediate impact on residents, The Hub’s philosophy reflects a deep commitment to community and inclusion. By emphasising normality and opportunity, the service ensures that residents feel a sense of belonging and self-respect. This philosophy inspires not only those living at The Hub but also their families and the community around them, demonstrating that every life is valuable and worth celebrating. Every success story becomes a testament to the profound impact of tailored, compassionate care, making The Hub a shining example of what supported living can accomplish. 

Central to this vision is the idea of fostering a future where every individual, regardless of their challenges, has the opportunity to thrive. The team at The Hub understands that empowerment comes in many forms, from encouraging small daily victories to helping residents achieve lifelong goals. This vision not only shapes the daily work of The Hub but also sets a standard for excellence in supported living services. By prioritising each resident’s unique journey, The Hub creates an environment where transformation and growth are both possible and celebrated. 

The Hub’s dedication to this vision ensures that it remains a leader in supported living. By focusing on the individual needs and aspirations of its residents, The Hub redefines care as a collaborative, empowering process. It is this holistic and forward-thinking approach that makes The Hub an invaluable resource for young adults and their families. 

Diverse Support Services 

The Hub’s services are as diverse as the individuals it supports, ensuring that each person receives care tailored to their specific needs. The service accommodates residents within its supported living facility while extending support to families in the surrounding community. This dual approach allows The Hub to cater to a wide spectrum of requirements, from those who need complex medical care to individuals seeking guidance in their journey toward greater independence. The variety of services reflects The Hub’s commitment to meeting individuals where they are and helping them move forward. 

For residents with complex needs, The Hub provides specialised care, including moving and positioning, peg feeding, and epilepsy management. These services are delivered with precision and compassion, ensuring the highest standards of care. At the same time, The Hub supports individuals with autism, ADHD, or other developmental conditions, helping them navigate daily challenges while building the skills and confidence to live more independently. This comprehensive approach ensures that The Hub is a place where all needs—physical, emotional, and social—are met. 

The community support aspect of The Hub is equally robust. By working closely with families, The Hub helps create a supportive network that extends beyond its walls. This collaborative effort strengthens the impact of its services, enabling young adults to thrive in their communities. Social workers and other external partners also play a crucial role, referring individuals to The Hub and helping tailor care plans that align with each person’s unique circumstances and goals. 

At the heart of these services is a commitment to fostering independence and dignity. Whether it’s through rehabilitation programs, daily living support, or community integration activities, The Hub’s services are designed to empower residents and their families. This holistic approach ensures that everyone involved benefits from the care and support provided, creating a ripple effect of positive change. 

A Typical Day at The Hub 

Life at The Hub is as dynamic and engaging as the individuals it supports. A typical day balances meeting basic needs, such as personal care and domestic tasks, with activities that promote growth, independence, and joy. Residents are encouraged to participate in daily routines, from preparing meals to organising their living spaces. These tasks not only instil a sense of responsibility but also help build valuable life skills that contribute to their independence over time. 

Physical and recreational activities form a core part of the daily schedule. Residents may attend physiotherapy sessions, participate in swimming for rehabilitation, or engage in hobbies that bring them joy and fulfilment. Each activity is tailored to the individual’s abilities and interests, ensuring that they are both challenging and rewarding. This approach helps residents stay active and engaged, promoting physical health and emotional well-being. 

The Hub’s staff play a crucial role in making each day meaningful. They work closely with residents to plan activities, set goals, and celebrate achievements. This collaborative dynamic ensures that residents feel supported and empowered, fostering a sense of agency in their own lives. Whether it’s organizing a day trip, helping with rehabilitation exercises, or simply sharing a moment of laughter, the staff are dedicated to making every day at The Hub memorable. 

What truly sets The Hub apart is its emphasis on creativity and initiative. Residents and staff alike are encouraged to explore new opportunities, from discovering local events to trying out new hobbies. This proactive approach ensures that life at The Hub is never stagnant but always evolving, offering residents and staff alike the chance to grow and thrive. 

The Team Behind the Success 

The Hub’s dedicated team is the backbone of its success. Led by Rachael and Kim, the team embodies qualities such as kindness, trustworthiness, and enthusiasm. Kim emphasises that while technical skills can be taught, traits like compassion and a positive attitude are innate and indispensable. This focus on character ensures that every team member contributes to the supportive and empowering environment that defines The Hub. 

The team’s diversity is another strength, with members bringing a wide range of skills and experiences to their roles. This diversity allows The Hub to cater to the unique needs of each resident, pairing them with staff whose expertise aligns with their requirements. Whether managing complex medical needs or providing emotional support, the team works collaboratively to ensure that every resident receives the best possible care. 

A culture of growth and development permeates the team at The Hub. Many staff members, including Kimberley, have advanced through various roles within Progress, gaining valuable experience along the way. This commitment to professional development not only benefits the staff but also enhances the quality of care provided to the people they support. By investing in their team, Progress ensures that The Hub remains at the forefront of supported living services. 

Finally, the team’s passion and dedication create a vibrant and inspiring atmosphere. Their commitment to empowering residents and fostering independence is evident in everything they do. By prioritising kindness, trust, and initiative, the team at The Hub continues to make a profound difference in the lives of the young adults they serve. It is this unwavering dedication that makes The Hub a truly exceptional place to live and work. 

Stourbridge Children: A Dynamic Service in Progress Children’s Services

Posted on by Paul Adepoju

At Stourbridge Children, a crucial part of Progress Children’s Services, the commitment to providing high-quality care for children with challenging and complex needs is evident in the dedication and adaptability of the staff. This service operates around the clock, ensuring that every young person receives the personalised attention and support they require. 

Stourbridge Children is a hub of activity, catering to children with a range of complex needs. The staff engage in full hands-on operations, tailored to each child’s specific requirements. For example, one young person necessitates constant heart rate monitoring using an oximeter throughout the night. This level of care ensures that any changes in their condition are immediately addressed. 

“We’ve got children with challenging needs and children coming in with complex needs. It’s a full hands-on operation at the service,” shares a staff member, highlighting the intensive and attentive nature of their work. 

Routine and Familiarity 

While some children at the service require intensive monitoring, many others are familiar with the routines and environment of the house. These children seamlessly integrate into the daily schedule, engaging in activities and following established routines with ease. This familiarity helps in creating a stable and predictable environment, which is crucial for their well-being. 

“The majority of the kids, they just come in, they know the routine, they know the house so they just get in and do what they want or need to do,” a staff member explains. This autonomy allows children to feel more at home and secure in their surroundings. 

Night care at Stourbridge Children is also a critical component of the service. The staff are well-versed in the sleep patterns of the children, ensuring that those requiring special attention during the night receive it. This includes addressing any sleep disturbances and identifying their causes, which is vital for the overall health and well-being of the children. 

“If any child is struggling with sleep, we have to find out what is causing that lack of sleep,” a team member emphasises, underscoring the importance of attentive and responsive care. 

A Dynamic and Engaging Environment One of the most rewarding aspects of working at Stourbridge Children is the dynamic and ever-changing environment. Each day brings new experiences, particularly when new young people join the service. This constant evolution keeps the work engaging and allows staff to encounter a wide range of behaviours and challenges, fostering a rich learning experience. 

“It’s not boring. The days are not the same, especially when we have new young people joining us. It’s interesting because we are always seeing different levels of behaviours,” a staff member notes. This diversity makes the service a stimulating place to work and grow professionally. 

Join Our Team 

Stourbridge Children is dedicated to making a positive impact on the lives of children with challenging and complex needs. If you are passionate about providing exceptional care and are looking for a dynamic and fulfilling career, consider joining our team. Explore career opportunities at progresscare.co.uk/jobs and become part of a service that is truly making a difference. 

Reg 44: Progress Earns Praise for Exceptional Care and Support

Posted on by Paul Adepoju

All children are progressing extremely well and receiving the individualised care they need to flourish. 

Regis House, a key home under Progress Children’s Services, has received glowing feedback following its latest independent Regulation 44 review. The report highlighted exceptional care and the remarkable progress of children within its care. 

“All children are progressing extremely well and receiving the individualised care they need to flourish,” the independent Regulation 44 visitor remarked. This assessment underscores the staff’s commitment to fostering a nurturing and empowering environment. 

The report also praised the team’s focused efforts in documenting and celebrating the achievements of the children, further validating their dedication to recognising and reinforcing individual milestones. The recent Progress Annual Conference was singled out as a major success, leaving the staff inspired and reenergised to continue their outstanding work. 

Regulation 44 visits are monthly independent reviews mandated under The Children’s Homes (England) Regulations 2015. They ensure that children’s homes meet rigorous standards of safety, welfare, and quality of care. These visits provide impartial insights into operations while spotlighting areas of success and opportunities for continuous improvement. 

This recognition is a testament to the exceptional work of the Regis House team, who remain committed to providing the highest standard of care. “We are incredibly proud of our team’s dedication and the incredible progress the children are making,” said Tina Bhardwaj, Head of Children’s Services, Progress. “This feedback reaffirms our mission to empower every child to thrive.” 

Spreading Christmas Cheer Through Giving: Progress Raffle Supports Wolverhampton Food Bank

Posted on by Paul Adepoju

At Progress, the spirit of Christmas is not just about celebration but also about giving back. This year, the team organised a raffle for the Progress Festive party, turning a celebratory festive party into an opportunity to make a difference in the community. 

A raffle draw took place last Thursday before the Festive Party last Friday night at the head office. The event brought together team members from across Progress, including Bal Dhanoa MBE, Chief Executive Officer of Progress.

The raffle featured a delightful prize: a set of three mini-Yankee candles with a matching candle holder. The idea was simple yet impactful—create a fun, Christmassy event for Progress while raising funds to support local charities. As Meera, Business Administrator, Corporate and Commercial Services, Progress explained, “Sometimes it’s easier for people to donate money than to find time to shop for items, and this gave everyone a chance to contribute.” 

The raffle generated a modest but meaningful amount that was used to purchase food items for the local Wolverhampton Food Bank. With the food bank’s donation box looking sparse, the team decided to restock it with essentials, ensuring that more families in need could benefit during the holiday season. 

In total, nearly 30 raffle tickets were sold, and the lucky winner, Rachael, Hub Manager, took home the beautiful candle set. The true beneficiaries, however, are the individuals and families who rely on the Wolverhampton Food Bank for support. 

The team’s efforts highlight the power of small acts of kindness. By coming together, they not only brightened the office atmosphere but also contributed to the well-being of their community. The team overseeing the food bank donations, will ensure that all the items are delivered to the Wolverhampton Food Bank, which has been a focus of Progress’ charitable efforts. 

The festive party was a joyous occasion, celebrating the holiday season and the collective achievements of the Progress family throughout the year. It served as a reminder that giving back doesn’t always have to be grand to be impactful. It’s the collective spirit of compassion and generosity that makes the difference. As we continue to celebrate the season, let’s take a moment to reflect on the joy that comes from helping others—and let this inspire us to do even more in the coming year. 

 

Team Leadership at Oak Cottage: A Balancing Act of Care and Coordination

Posted on by Paul Adepoju

Oak Cottage is a unique and dynamic home for young people with complex needs, and one of its team leaders is Kelly. Her role embodies a delicate balance of leadership, hands-on care, and strategic oversight, ensuring both the young people and staff thrive in a supportive and nurturing environment. 

Kelly’s journey to team leadership began with her role as a residential support worker (RSW), which she held for just six months before stepping up to lead the team. With a background in health and social care and experience in mental health work, she quickly adapted to the demands of the role, thanks in part to guidance from seasoned colleagues like Tony Marsden. 

“Tony coached me into being a team leader,” she shared. “It’s a big shift—from focusing solely on the young people to overseeing the entire house, managing the staff, and ensuring the young people’s needs are met. It’s about balancing it all.” 

Kelly’s days are anything but predictable. Mornings begin with the hustle of preparing young people for school, from managing personal care to ensuring all their essentials are ready. Once the young people are off, Kelly and her colleagues dive into administrative and management tasks, often juggling schedules, staffing issues, and compliance responsibilities. 

Afternoons and evenings bring the young people back, filling the house with energy and laughter. “It’s like organised chaos,” Kelly explained. “Each young person has their own personality and needs, and they all interact in such unique ways. Watching the eldest and youngest bond or manage their quirks is both challenging and heartwarming.” 

Leading with Empathy 

A hallmark of Kelly’s leadership style is her ability to connect deeply with both the young people and her staff. She emphasises the importance of creating a familial atmosphere at Oak Cottage. “We’re basically the kids’ family,” she said. “We might not be their biological parents, but they see us as family, and it’s our job to provide the love and attention they need.” 

Her approach extends to her team as well. Kelly ensures staff feel supported, particularly during difficult times. When she returned after a period of illness, she noticed a disconnect within the team and took steps to rebuild camaraderie and focus. “You have to remind everyone that we’re all here for the same reason: to care for these kids and give them the best experiences possible.” 

As a team leader, Kelly faces the dual challenge of managing a high-energy home and ensuring all compliance and administrative duties are met. “It’s about finding the balance,” she said. “You can’t let the paperwork overshadow the care we’re here to provide. At the same time, everything needs to be documented to keep things running smoothly.” 

She also deals with the emotional weight of the role, particularly when young people move on from Oak Cottage. “It’s hard when a child you’ve bonded with leaves,” she admitted. “But it’s rewarding to know you’ve played a part in their journey.” 

Building a Solid Team 

Kelly believes a strong, cohesive team is vital to the success of Oak Cottage. She mentors new staff members, sharing her knowledge and encouraging them to embrace the home’s fast-paced and often unpredictable environment. “You won’t bond with every young person the same way, but it’s about making the most of the bonds you do form,” she said. 

For Kelly, enjoying the work is essential. “You have to find joy in the good moments, even on tough days. It’s not just a job; it’s about creating a positive impact on these young lives.” 

Looking to the Future 

Kelly is committed to growing in her role while ensuring she masters each step of her career progression. “I want to be solid in every position I hold, from RSW to team leader and beyond. That way, I can lead with confidence and experience.” 

Her vision for team leadership at Oak Cottage is clear: “It’s about oversight, making sure nothing is missed, and fostering an environment where the kids can thrive and the staff feel fulfilled.” 

Oak Cottage continues to be a place of laughter, resilience, and care. The dedication of the entire team to both the young people and each other exemplifies what it means to lead with empathy, strength, and a focus on making a difference. 

For Kelly, the role of team leader is more than a job—it’s a calling. “It’s about helping these young people see that there’s good in the world and that the bad won’t happen again. That’s what makes this work so meaningful.” 

The Role of a Deputy Manager at Oak Cottage: Mandy’s Perspective

Posted on by Paul Adepoju

At Oak Cottage, a home dedicated to supporting young people with complex needs, the deputy manager plays a pivotal role in ensuring the smooth operation of the home and the wellbeing of both staff and residents. Mandy is the current Deputy Manager at Oak Cottage. 

Mandy’s day as a deputy manager is a mix of structured responsibilities and the unpredictability that comes with working in residential care. From coordinating rotas and managing staff to handling urgent issues like medication consents and liaising with social workers, her role requires a combination of strong organisational skills and adaptability. 

“Every day is different,” Mandy explains. “Some days, I’m deep in paperwork, updating social workers, and organising schedules. Other days, I’m working closely with the team to resolve challenges or ensure everything runs smoothly for the young people.” 

Mondays involve setting up appointments and ensuring the rota is balanced, while Thursdays and Fridays are dedicated to preparing Ofsted reports and providing updates to social workers. Mandy also emphasises the importance of staying accessible to staff for support and guidance throughout the week. 

Transitioning from Elderly to Children’s Care 

Mandy’s journey to Oak Cottage began after 26 years in elderly care, including a decade as a manager. Transitioning into children’s care was a significant adjustment for her. “It’s completely different,” she says. “Everything from the paperwork to the emotional dynamics is unique. I had to learn a lot—fast.” 

Initially, the role felt overwhelming. “I thought, ‘I’ll never be able to do this,’” Mandy recalls. However, with support from the team and a willingness to adapt, she has grown into her role. Now, she reflects on how much she has learned and how rewarding the experience has become. 

Support and Teamwork at Oak Cottage 

One of the aspects Mandy values most about her role is the strong support system at Oak Cottage. Whether she’s working with the registered manager or seeking guidance from the head office team, she never feels alone in facing challenges. 

“You’re not on your own here,” Mandy says. “There’s always someone to turn to—whether it’s a colleague, the management team, or the resources available online. It makes all the difference when things get tough.” 

Finding Fulfilment in Supporting Young People 

For Mandy, the most rewarding part of her role is the sense of accomplishment she feels after making a positive impact on the lives of the young people at Oak Cottage. “Coming from elderly care, I wasn’t feeling fulfilled anymore,” she explains. “But here, working with complex children, I feel like I’m making a real difference. It’s a deeply fulfilling experience.” 

She shares how learning about the backgrounds of the young people can be both heart-wrenching and motivating. “Sometimes, I look at these children and think, if I had a spare bedroom, I’d take them home with me,” she says. “But knowing they’re so well cared for here makes it easier to leave at the end of the day.” 

Qualities for Success as a Deputy Manager 

When asked about the qualities needed to succeed as a deputy manager, Mandy highlights patience, adaptability, and a willingness to learn. “You don’t need to have all the knowledge upfront,” she says. “Oak Cottage is a place where you’ll be trained to a high standard. They’ll support you, guide you, and help you grow into the role.” 

She also notes the importance of resilience and a strong work ethic. “It’s not always easy, but the rewards far outweigh the challenges.” 

A Growing Sense of Belonging 

After six months in the role, Mandy reflects on how far she has come. “It took me a while to settle in,” she admits. “But now, I feel like I’ve been here for years. I’ve started to really enjoy my job, and it’s all thanks to the supportive team and the incredible young people we care for.” 

For Mandy, being a deputy manager at Oak Cottage is more than just a job—it’s an opportunity to contribute to something meaningful. Whether she’s mentoring staff, solving problems, or ensuring the young people have the care they need, she knows her work has a lasting impact. 

“Every day, I walk away feeling like I’ve done something important,” she says. “That’s what makes this role so special.” 

Mandy’s story reflects the heart and dedication required to be a deputy manager at Oak Cottage—a role that combines leadership, compassion, and a commitment to making a difference. 

Progress Fostering Service Celebrates Successful Annual Fostering Panel Day

Posted on by Paul Adepoju

Progress Fostering Service today held its much-anticipated Annual Fostering Panel Day, a significant occasion for reflection, collaboration, and forward planning. The event brought together panel members, supervising social workers, and other stakeholders, including Tina Bhardwaj, Head of Children’s Services, and Michelle Earp, the recently appointed Fostering Manager.

The day was designed to strengthen the fostering process, ensuring compliance with legislation while enhancing the experience for all involved. Tina Bhardwaj highlighted the importance of this annual event as an opportunity to reset and align goals for the year ahead. “We met with all the panel members for an annual training event to review panel processes and identify improvements. It was a chance to, among others, reflect on what we’ve done well, and remind ourselves of the fostering panel’s purpose,” she said. Tina also emphasised the value of the professional expertise and diverse backgrounds of panel members, which bring significant depth to the fostering process​.

Michelle Earp shared her insights into the outcomes of the day, describing the feedback from attendees as both “amazing and constructive.” She appreciated the opportunity for panel members to meet new supervising social workers, fostering collaboration and mutual understanding. “It’s been refreshing to catch up with panel members and hear their feedback. It’s clear what they want, and this gives us actionable steps to make the process smoother,” she remarked.

The event also featured professional development sessions, including reviews of key legislation and discussions about the roles and responsibilities of panel members. These sessions reinforced the importance of adhering to governance standards while inspiring new ideas for improving the fostering experience for both foster carers and children.

Attendees enjoyed a welcoming atmosphere, bolstered by opportunities to connect over thoughtfully prepared meals and informal discussions. This balance of structured training and casual engagement reflected the service’s commitment to fostering a collaborative and supportive community.

As Progress looks to the future, the feedback and insights gathered from this year’s Fostering Panel Day will shape ongoing improvements, ensuring the highest standards of care and support for children and their fostering families.

Progress Fostering Service is committed to providing safe, nurturing environments for children and young people. By prioritising quality, collaboration, and professional excellence, the service continues to make a meaningful difference to the fostering community.

Building Connections: Insights from Steven Russell at the Progress Annual Conference 2024

Posted on by Paul Adepoju

At the Progress Annual Conference 2024, Steven Russell delivered a compelling speech that resonated deeply with the audience, emphasising the vital importance of building connections with young people. Through personal anecdotes, powerful media references, and insightful reflections, he outlined the challenges and responsibilities that come with fostering and supporting children in care. 

The Challenge of Connection 

Russell began by acknowledging the numerous barriers that professionals face when trying to connect with the young people they serve. “It’s easy to make a connection,” he stated, “but it really isn’t.” He highlighted a common refrain he hears: the lack of time. Many professionals express frustration over their busy schedules, believing that more time would allow for deeper connections. However, Russell challenged this notion, suggesting that the quality of interactions often outweighs the quantity of time spent. 

To illustrate this point, he shared a poignant clip from the television show “The Fresh Prince of Bel-Air,” where the character Will Smith confronts feelings of abandonment and the emotional impact of absent parental figures. This scene poignantly captures the “empty spaces” in the lives of young people—gaps filled with longing for connection and support. 

The Power of Presence 

A key takeaway from Russell’s speech was the idea that genuine connection does not always require grand gestures or profound words. Instead, it thrives on simple presence and availability. “What makes something better is connection,” he stated. Russell encouraged caregivers and professionals to be physically and emotionally present for the children in their care. “They don’t need you to make things right by telling them,” he emphasised. “Just being with them is enough.” 

Russell introduced five essential elements that foster these connections: patience, presence, curiosity, creativity, and authenticity. He explained that these traits can be practised daily, encouraging professionals to be aware of their interactions and to strive for improvement in their approach. “You don’t have to get it right all the time,” he reassured the audience. “Just show up as you are.” 

Reflecting on Personal Experiences 

 

Drawing from his own journey through the care system, Russell shared his belief that the emotional needs of young people are often overlooked. He urged the audience to recognise that behaviours such as anger or withdrawal might be attempts to communicate deeper feelings of hurt or insecurity. He stressed the importance of understanding each child’s unique perspective and the need for consistent, patient support. 

Using a powerful metaphor, he compared interactions with young people to counting letters on a page—everyone sees something different. This analogy served as a reminder that each child has their own story and perspective, which might not always align with the observations of the adults around them. 

The Role of Community 

Russell highlighted the collective responsibility of the community in supporting children in care. He reminded attendees that every interaction counts, no matter how small. “Every single person has an effect,” he asserted. From the head teacher to the lollipop lady, every role in a child’s life is significant. By fostering a collaborative environment where everyone’s voice is valued, professionals can create a more inclusive and supportive community for young people. 

Embracing Creativity and Authenticity 

In his closing remarks, Russell encouraged attendees to embrace creativity in their interactions. He shared examples of how imaginative approaches can open doors to meaningful communication and connection. By allowing themselves to be authentic and curious, caregivers can foster environments where young people feel seen and valued. 

Russell’s inspiring message served as a powerful reminder of the importance of connection in the lives of children and young people in care. As professionals and caregivers, we have the opportunity to make a significant impact through our presence, patience, and genuine engagement. By prioritising these connections, we can help fill the empty spaces in the lives of those we serve, creating a brighter future for our youth. 

As we reflect on Steven Russell’s insights, let us remember that every moment spent with a young person is an opportunity to build trust, foster growth, and inspire hope. 

Kathryn’s Next Chapter at Progress: A New Beginning at Wellcroft House

Posted on by Paul Adepoju

Kathryn’s move from Oak Cottage to Wellcroft House marks a heartwarming chapter in her career with Progress, one filled with new connections, personal growth, and renewed purpose. After working night shifts at Oak Cottage for a year, Kathryn recognised an opportunity to bring her caring spirit closer to home, as Wellcroft House is only a short walk away. What started as a practical move soon became much more, as she found herself welcomed with open arms into a vibrant, supportive community. 

Having previously worked in education, Kathryn brought a unique background and passion for helping others into her role at Progress. Transitioning into a residential care setting allowed her to build meaningful relationships with young adults, something she cherished from her time at Oak Cottage. “Working with young people again reminded me of why I entered this field in the first place,” she reflects. Her experience at Oak Cottage helped her develop skills in support and care that she now brings to Wellcroft with fresh enthusiasm. 

The shift to daytime work at Wellcroft has been an uplifting experience for Kathryn. She describes her days as “truly fulfilling” and has felt supported by each team member, who have gone above and beyond to ensure her transition was smooth. From the moment she arrived, her new colleagues showed kindness, inviting her to ask questions and offering help whenever needed. “Everyone has been incredible – it’s as if I’ve been here for years,” she says with a smile. Sabrina, one of her supervisors, has been especially inspiring. Kathryn shares, “Sabrina is such a joy to work for, and her positive energy makes each day brighter.” 

Kathryn and Progress Long Service Award Winner, Shipa. Read about Shipa here.

Her role at Wellcroft has given Kathryn the chance to bring a personal touch to her work, making every interaction with the residents meaningful. For instance, she learned early on about the little routines that mean so much, like Nikita’s favourite straw in the morning. It’s these small gestures that bring a homely feel to the day-to-day, making Wellcroft a place of comfort and belonging for both residents and staff. 

Kathryn also treasures the team spirit at Wellcroft. Celebrating occasions together has strengthened her bond with colleagues and residents alike. Recently, she joined in festivities for Black History Month, contributing her love for baking by making a special cake. As the holiday season approaches, she’s excited to start decorating for Christmas and bringing a bit of cheer to Wellcroft’s halls. Kathryn smiles when talking about these celebrations, noting how each event brings the team closer, adding warmth to the Wellcroft environment. 

As she reflects on her journey with Progress in 2024, Kathryn feels a deep sense of gratitude. Her time at Oak Cottage provided valuable experience, but Wellcroft House has become a true home where she feels part of a caring family. Looking to 2025, she is eager to deepen her connections with residents and colleagues, using her creativity and talents to make each day a little brighter. Kathryn’s story at Wellcroft House is more than a job change; it’s a beautiful reminder of the power of community, compassion, and the special place that Progress offers to its staff and residents alike. 

For Kathryn, Wellcroft is a place to thrive, learn, and bring her best self to work each day, surrounded by people who share her dedication to making a difference. 

Celebrating Shipa: Progress Long Service Award Winner

Posted on by Paul Adepoju

At the recent Progress Annual Conference, Shipa was honoured with a Long Service Award, marking her ten remarkable years with us. During a conversation at Wellcroft House, Shipa opened up about her journey, her unwavering commitment, and the impact of her role in her life and the lives of those she supports. 

Shipa’s journey with Progress began with community work and holiday clubs for children, which ignited her passion for helping young people. This saw her grow in experience and take on roles across multiple homes, each with its own unique challenges. Wellcroft House has become her second home, and although she works part-time, Shipa’s impact and presence are deeply felt by her colleagues and the young people. 

Reflecting on her role, Shipa describes it as a “motherly” one, where she balances professional boundaries with genuine care. “It’s about ensuring their daily needs are met and enhancing their life experiences,” she shared. For her, this includes everything from grocery shopping and menu planning to organising fun activities like bowling or music festivals that allow the young people to experience life to the fullest. Recently, she was thrilled to see one of the young people embark on a volunteering opportunity at a charity shop, a step towards greater independence and confidence. 

Over the years, Shipa has gained a deep understanding of each young person’s unique needs and preferences. She spoke with warmth about their individual personalities, from dietary preferences to how each person expresses their likes and dislikes. “You get to know them over time,” she said, describing the joy of building those connections and adapting care routines to honour each individual’s personality. 

Shipa also highlighted how the team’s strong dynamics contribute to the stability of the home. “There’s a lot of consistency now, even within the managerial department,” she noted. This consistency, she believes, has created a supportive environment where team members respect each other’s differences, communicate openly, and work together to overcome daily challenges. Her team’s camaraderie shines through in the small things, from sharing jokes to handling day-to-day issues with grace and maturity. 

For Shipa, working at Wellcroft House isn’t just a job. “It’s a part of my life,” she shared, adding that her part-time role allows her to balance her career with family life while remaining fully committed to the young people she cares for. Her dedication, humility, and ability to find joy in the small moments have made her an invaluable member of the Progress team. Her Long Service Award sits proudly on her mantelpiece at home, a reminder of her decade of service and the countless lives she’s touched along the way. 

Congratulations, Shipa, on this incredible milestone! Thank you for your compassion, resilience, and for embodying the heart of Progress every day. We look forward to many more years of shared purpose and continued impact.