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Black History Month at Wellcroft House

Posted on by Paul Adepoju

When I joined Wellcroft House as a student social worker in September, I knew Black History Month was just around the corner, and I wanted to create something truly meaningful. Together with Denise, one of our dedicated staff members, we brainstormed ways to make this celebration impactful for everyone. We felt that Black History Month was more than just a single event it was an opportunity to recognise, honour, and reflect on the rich history and cultural contributions of Black individuals. This led us to a plan: a major celebration that would bring everyone together while creating ongoing opportunities throughout October for learning, connection, and celebration. 

Weekly Friday Celebrations 

To give our community the time and space to appreciate different aspects of Black history, we decided to host activities every Friday throughout October, building up to a big event at the end of the month. 

Friday, 4th October
We kicked off with a Caribbean feast prepared by Denise, who made jerk chicken and dumplings. Residents and staff enjoyed the delicious meal, with Caribbean music and reggae filling the home, creating a lively and joyful atmosphere. We ended the evening with The Princess and the Frog, Disney’s first film featuring a Black princess, a movie everyone enjoyed. 

Friday, 11th October
The next Friday, we hosted an arts and crafts session, creating decorations and artwork together. Mucha, another staff member, prepared Sadza, a traditional African dish, which was a big hit. I noticed more staff members becoming curious about Black history, and to foster an open dialogue, I encouraged them to ask questions and engage in discussions with the team. 

Friday, 18th October
For our third Friday, we focused on music and dance, playing music from Black communities and dancing together in a lively, shared experience. This event built excitement for our upcoming main celebration. Wellcroft House was soon decorated with banners, flags, and artwork, bringing vibrant energy into our space. 

Main Event: Saturday, 26th October 

The highlight of our celebrations was a community-wide event on Saturday, 26th October, where we brought together residents, staff, family members, and friends from across Progress Care. Wellcroft House was beautifully adorned with vibrant decorations, an inspirational board filled with profiles of influential Black figures, and fact sheets displayed throughout. 

The day’s festivities included decorated cupcakes made by staff members’ families, and a stunning celebration cake crafted by Kath, one of our team members. Denise prepared a variety of Caribbean dishes, and the atmosphere was full of warmth and joy. We enjoyed live entertainment from a staff member’s niece, who played the keyboard and sang, adding a personal touch to the event. Outside, I ran an arts and crafts station where children painted shakers, adding to the rhythm of our celebration. 

The feedback was overwhelmingly positive, with residents, families, and staff from across Progress expressing their appreciation for the celebration and the chance to learn and reflect. 

Continuing the Celebration on Teams 

Throughout October, I shared stories of inspirational Black figures on our Teams platform to keep the momentum going. We highlighted individuals like Misan Harriman, the Nigerian-born British photographer and social activist known for his impactful imagery, and Mary Seacole, a Jamaican nurse celebrated for her compassionate work during the Crimean War. 

As the celebrations unfolded, more staff members showed genuine interest in Black history. Many wanted to understand more about the origins and significance of Black History Month, which led to open conversations and a safe space for learning. I continued sharing insights on Teams, addressing any questions staff members had and ensuring that everyone felt comfortable engaging with the themes of the month. 

Looking Ahead 

With my placement at Wellcroft House ending in December, I am hopeful that the commitment to Black History Month will continue in future Octobers. This month has brought our home and staff together, fostering understanding, joy, and reflection. It’s been incredible to see how these celebrations have enriched our environment, and I am confident that Wellcroft House will carry on this tradition, honouring the rich heritage and contributions of Black individuals for years to come. 

Anti-Bullying Week 2024 – Choose Respect

Posted on by Paul Adepoju

Today marks the beginning of the Anti-Bullying Week which reminds us of the power of kindness, respect, and acceptance of others. This is a week dedicated to raising awareness about the impact of bullying and promoting safe, inclusive environments for everyone.

It’s a time to highlight the importance of respect, kindness, and inclusivity. This year’s theme, Choose Respect, emphasises that we all have the power to shape an environment where everyone feels valued, accepted, and safe.

Why Choose Respect?

Choosing respect is a simple yet powerful approach to addressing and preventing bullying. By showing respect to others—whether colleagues, young people, or community members—we’re helping create a culture where everyone feels seen, heard, and appreciated.

Respect is about valuing each person’s individuality, embracing their unique qualities, and understanding that our differences make us stronger. This week serves as a reminder that small acts of kindness, patience, and understanding can profoundly impact those around us.

The Reality of Bullying

Bullying remains a challenging issue for many people. Statistics show that a significant number of children and adults experience bullying, which can have lasting effects on mental health, self-esteem, and overall well-being. At Progress, we’re committed to making a positive impact by supporting safe, inclusive spaces. By encouraging our staff, partners, and community to choose respect, we’re actively contributing to a world where everyone feels empowered to be themselves without fear of judgment.

Here are a few ways we embody the principles of Anti-Bullying Week:

  • Setting an Example: Every interaction is an opportunity to model respect and kindness. By treating everyone with empathy, we demonstrate the behavior we hope to inspire in others.
  • Creating Safe Spaces: Our staff are trained and equipped to create supportive environments where individuals feel safe and valued, free from the threat of bullying or judgment.
  • Encouraging Open Dialogue: We believe in open, honest conversations around issues of bullying, respect, and mental health. By addressing these topics, we can tackle bullying directly and build stronger, more empathetic communities.

Let’s Make a Difference Together

This Anti-Bullying Week let’s all commit to choosing respect in our interactions. Whether it’s a kind word, a helping hand, or standing up against unkind behaviour, each of us has the power to create positive change. If you have any suggestions or ideas on how we can continue to support inclusive, respectful spaces, please share them—we’d love to hear from you.

Thank you for all the incredible work you do. Together, we can make a difference and promote a culture of care, trust, respect, and progress.

From Challenges to Champions: Progress’ Twin Siblings Win Local Art Competition

Posted on by Paul Adepoju

The best part of the job is seeing how they’ve progressed because it’s all about progression. 

In a heartwarming success story, twin siblings at Progress Children’s Services recently achieved a remarkable milestone by winning a local art competition. The twins, both diagnosed with global developmental delay and autism, joined Progress Children’s Services, earlier this year and the supportive environment and dedicated care they are receiving helped them flourish, culminating in their award-winning artwork. Their victory not only highlights their personal growth but also showcases the power of nurturing care and resilience. 

At Progress, every child, regardless of their uniqueness, is given the right support and opportunities to thrive and feel at home. This ethos was demonstrated through the journey of the siblings. 

Their transformation has been remarkable. Their award-winning creation (an artwork) that reflects their newfound comfort and joy has been an emotional experience for everyone at the home. As Harjeet, a team leader at Progress Children’s Services noted, “The best part of the job is seeing how they’ve progressed because it’s all about progression.” 

This journey of resilience culminated in the opportunity for the twins to participate in a local competition facilitated by their school. The staff and the children worked closely together, creating an art submission that expressed the twins’ progress and creativity. The artwork represented their emotional and developmental journey, capturing the essence of their time at Progress. While the competition was new for the children, their confidence and artistic expression spoke volumes about the supportive environment they had come to know. 

Harjeet described how important it was to ensure the children felt supported, not only in the competition but in their daily lives. “They’ve come so far, and it’s overwhelming to see their progress,” she remarked. “We never expected them to win, but their participation and excitement alone was a victory for all of us.” 

The event itself became a moment of joy for both the twins and the entire team at the home. Witnessing the children’s smiles and seeing them enjoy the recognition for their hard work was a proud moment. This experience has boosted the twins’ confidence and inspired the team to continue supporting and nurturing every child in their care. 

“We remain committed to creating a safe and an encouraging environment for all young residents. Future activities and competitions are being planned to further inspire creativity and personal development. Whether through art, education, or day-to-day care, the focus remains on ensuring that each child at the home and across Progress continues to thrive,” said Registered Manager, Josh. 

“As the twins’ achievements are celebrated and their journey is reflected upon, it is clear that the core mission lies in fostering progress—no matter how small the steps. This experience has reaffirmed Progress’ commitment to providing not just a home, but a place where every child can grow, learn, and feel valued,” said Tina Bhardwaj, Head of Children’s Services at Progress. 

“Progress is continuously finding new ways to support the individual needs of each person we serve. With upcoming projects and creative initiatives, more milestones are expected to be reached by the young residents. Progress remains a community where every person is given the opportunity to flourish,” said Claire Rogers, Managing Director, Progress. 

A “Day” in the Life of a Night Shift Support Worker at Progress

Posted on by Paul Adepoju

Working the night shift as a support worker at Progress is more than just a job; it’s a commitment to ensuring the well-being and stability of those who depend on the services provided.  

As the sun sets and most people wind down their day, night shift support workers at Progress gear up for their crucial responsibilities. The shift begins with a comprehensive handover from the day staff, where critical information about the children and ongoing tasks is exchanged. This transition is vital for maintaining continuity of care and addressing any immediate needs. 

“Receiving a detailed handover sets the tone for the night,” shared one of the night shift workers at Progress. “It ensures we are prepared and aware of any specific requirements or issues that might arise.” 

Once the handover is complete, the night shift team dives into their routine duties. These tasks include monitoring the young people, performing household chores, and ensuring a calm and safe environment throughout the night. A typical night might involve helping children with their evening routines, preparing them for bed, and being vigilant to respond to any needs that may arise. 

“We go about the house duties like monitoring,” explained a staff member. “In the morning, we support the kids with their routines before they transition to school.” 

This structured yet adaptable routine ensures that children receive consistent care and attention, promoting a sense of security and stability in their lives. 

Building Relationships 

One of the most rewarding aspects of the job is building meaningful relationships with the children. The quiet of the night often provides opportunities for one-on-one interactions that are less feasible during the busier daytime hours. These interactions help foster trust and rapport, which are crucial for effective support. 

“It’s nice to be there for the kids when they need someone to talk to or just to be a comforting presence,” shared a night shift worker. “These moments make the night shifts worthwhile.” 

Effective communication between day and night staff is crucial for seamless service delivery. The night shift team emphasised the importance of thorough handovers and mutual understanding between shifts. Miscommunications can lead to disruptions, so fostering a culture of clear and open communication is key. 

“If you have the capability to do something, just make the environment nice for the next person coming in,” advised a night shift support worker at Progress. This mentality helps maintain a positive and collaborative work environment. 

A Rewarding Career 

Despite the challenges, working the night shift at Progress is deeply rewarding. The opportunity to make a difference in young peoples’ lives, the camaraderie among staff, and the unique experiences of night work create a fulfilling career path. 

If you are passionate about making a difference and seeking a role that offers both challenges and rewards, consider becoming a night shift support worker at Progress. Visit progresscare.co.uk/jobs to explore current career opportunities and take the first step towards a fulfilling career in support work. Join us in providing essential care and support to those who need it most, even in the quiet hours of the night. 

Regis House Wins the ‘My Progress Values’ Challenge: Celebrating Teamwork and Creativity

Posted on by Paul Adepoju

In July 2024, Progress launched the My Progress Values challenge to inspire creative expression among young people by reflecting on the core values of our organisation—Care, Trust, Respect and Progress and Progress. After months of thoughtful participation from across our services, we are excited to announce Regis House as the overall winner of this competition. Their innovative approach not only encapsulated the essence of our values but also fostered teamwork and creativity between staff and children. 

The winning entry involved the creation of a “Family Tree” that symbolised the foundation of their home. This artwork was more than just a display; it was a collaborative project where both children and staff came together to express what the values meant to them. Each leaf on the tree represented the children’s thoughts on Care, Trust, Respect and Progress, and Progress, and the staff contributed as well, making it a true reflection of the shared understanding within the Regis House community. 

The creation was led by Anita, a Residential Support Worker at the home, and Annette, the Registered Manager, at Regis House. 

Anita emphasised the deep involvement of the children in the project: “We always incorporate our values into everything we do. The children discussed what each value meant to them, and together we decided that a tree was a fitting symbol for the strong foundation we build as a family unit. The children’s handprints are on the tree alongside the staff’s, showing how we all come together as one. It’s something we’re all very proud of.” 

Annette echoed this sentiment, highlighting the personal significance of the artwork: “It really does reflect the values of Progress and the progress that our children are making. Each child had a voice in the process, whether it was through eye gaze, Makaton signing, or verbal communication. It was all about respecting the children’s readiness and patience, making sure they felt heard and valued throughout the project.” 

The “Family Tree” will take pride of place at Regis House as a testament to the collaborative spirit that makes their home so special. It serves as a reminder of the small steps each child takes and the progress they make; all while being supported by a nurturing and value-driven environment. 

We congratulate Regis House and all participants for their dedication to this challenge. Their creativity and teamwork have truly brought our values to life in a way that will inspire others across the Progress community for years to come. 

“We believe that initiatives like this challenge, play a crucial role in showcasing the talent and creativity of our young people,” said Claire Rogers, Managing Director, Progress. “Through this competition, we fostered a sense of pride and accomplishment among participants while also telling the unique stories and perspectives of the young people at the heart of Progress’ services.”  

“We are committed to creating an inclusive and engaging environment for our young people, and the challenge is a testament to that commitment,” said Bal Dhanoa, Chief Executive Officer, Progress. “We are excited to see the creativity and passion that this competition inspired.” 

Michelle Earp Appointed as Fostering Manager at Progress Fostering Service

Posted on by Paul Adepoju

Progress Children’s Service is delighted to announce the appointment of Michelle Earp as Fostering Manager of its outstanding Progress Fostering Service. Michelle brings nearly a decade of experience within Progress, where she has worked closely with both foster carers and children, helping to build a strong, supportive, and family-like environment that prioritises the well-being of young people. 

Michelle’s journey with Progress Fostering Service began in 2015 when she joined as a student during her final university placement. Since then, she has steadily advanced through Progress, transitioning from Supervising Social Worker to Practice Lead, and now to her current position as Fostering Manager. 

“I didn’t know much about fostering when I started, but it quickly became something I was passionate about,” Michelle said. “Helping children rebuild their lives and seeing them thrive in a safe, nurturing environment has been incredibly rewarding.” 

In her new role, Michelle aims to strengthen the organisation’s close-knit relationships with foster carers, expand the number of foster placements, and bring more people into fostering. She emphasises that fostering is about giving children the quality of life they deserve, something she is committed to ensuring through her leadership. 

“What makes Progress special is our family-like atmosphere,” Michelle said. “We hold lovely events for children and carers to celebrate their achievements, and we work together as a team to provide the best possible support for everyone involved.” 

Looking ahead, Michelle has ambitious plans for Progress, including expanding recruitment efforts, enhancing support systems for foster carers, and creating more opportunities for carers and children to connect through fun and engaging events. 

Michelle’s leadership is characterised by her hands-on approach. She regularly visits foster carers to offer support and plans to maintain open lines of communication with both new and experienced carers. Her goal is to ensure that Progress continues to provide the highest level of care for its young people, while fostering an inclusive and supportive community for its carers. 

“Just watch this space,” Michelle said. “I can’t wait to implement the positive changes we have planned for Progress.” 

For more information on Progress Fostering Service or to inquire about fostering opportunities, please visit progresscare.co.uk/fostering or call 01902 561066. 

About Progress Fostering Service: Progress Fostering Service is dedicated to providing high-quality care and support. Through a network of dedicated foster carers, the organisation offers safe and nurturing homes where children can thrive and reach their full potential. Progress is committed to working closely with carers to provide ongoing training, support, and recognition for their vital role in the community. 

Progress Annual Conference and Superstars Awards 2024 to Feature Keynote by Steven Russell

Posted on by Paul Adepoju

Wolverhampton, United Kingdom — Progress is delighted to announce its Annual Conference and Superstars Awards 2024, taking place today Tuesday, 8th October 2024. This flagship event will bring together staff and stakeholders to celebrate the year’s achievements, while reflecting on the positive impact of their work across communities.

The conference will feature a keynote address by Steven Russell, the founder of Elements SEMH Support CIC and Steven Russell Drip By Drip Consultancy Ltd. His keynote, titled “The Power of Connection,” will explore the vital role relationships play in transforming the lives of young people, particularly those who have experienced trauma. Drawing on his personal and professional experiences, Steven’s insights are set to inspire attendees, encouraging them to reflect on the importance of building meaningful connections in both their professional and personal lives.

Angeline Freer, Head of Corporate and Commercial at Progress, shared her enthusiasm for the event:
“This year’s conference will not only celebrate the incredible contributions of our teams but will also provide a fantastic opportunity to hear from Steven Russell, whose keynote will set the tone for a day of learning and reflection. The Superstars Awards will, as always, highlight the exceptional work of staff across the organisation.”

The event will culminate in the Superstars Awards ceremony, where Progress will honour staff members and teams who have gone above and beyond in their roles. The awards celebrate excellence, dedication, and the remarkable contributions that staff make to the lives of those they support.

Claire Rogers, Managing Director of Progress, added:
“Our Superstars Awards are a chance to recognise the outstanding efforts of our staff. This year’s theme, focused on connection and collaboration, perfectly aligns with our core values. We are excited to celebrate the successes of our team and look forward to an inspiring day together.”

Phil McDonald, Head of Adult Services at Progress, noted:
“This conference is a wonderful opportunity for us to come together, celebrate our achievements, and look ahead to how we can continue making a difference as individuals and as a team.”

Welcoming Evanka: A New Chapter for Portland House

Posted on by Paul Adepoju

Progress Children’s Services is excited to welcome Evanka as the new Deputy Manager at Portland House. With her wealth of experience and passion for children’s welfare, Evanka brings a fresh perspective to the service, positioning it firmly on the path toward excellence. 

Evanka’s journey with Progress began as a bank staff member for over two years ago. Her dedication and commitment were evident as she navigated various roles, always prioritising the children’s needs. When asked why she stayed, Evanka highlighted the supportive environment and her deep connection with the service’s mission. “I have learned from different managers, and I have always kept my focus on the children. I am here to help my colleagues and go the extra mile,” she shared. 

Evanka’s approach is grounded in consistency and a genuine love for her work. She is known for her no-nonsense attitude and ability to bring structure and calm to even the most challenging situations. Her leadership style is marked by a hands-on approach, always willing to step in and support her team. 

Portland House: A Place Where Children Thrive 

Portland House is not just another service; it is a home where the wellbeing of each child is the top priority. Under Evanka’s leadership, the goal is clear: to elevate the home to an “Outstanding” rating. She acknowledges the work done by previous managers and is determined to continue their legacy by addressing “the little things” that make a significant difference. 

Evanka’s experience with managing challenging behaviours and her ability to create a safe, structured environment are key assets that will drive Portland House forward. “We are not just managing a home; we are nurturing lives. I want Portland House to be a place where every child feels valued and supported,” she emphasises. 

A Great Place to Work 

Evanka’s enthusiasm is infectious, and her arrival has already had a positive impact on the team. Portland House is known not only for its commitment to children but also as a fantastic place to work. Staff members feel supported, and there is a sense of camaraderie that makes working here fulfilling. 

Evanka is undeterred, ensuring everything is up to standard. She is driven by a desire to see Portland House thrive. Her work ethic and passion have already inspired her colleagues. 

Looking Ahead 

As Evanka settles into her role, she is excited about the future. She plans to bring fresh ideas, streamline operations, and, most importantly, keep the children’s needs at the heart of everything she does. Evanka’s journey is a testament to her resilience, dedication, and unwavering commitment to making a difference. 

Portland House is on the right path, and this is further reinforced with Evanka on board. Together with the home manager Cosmos, the team’s vision and drive will undoubtedly lead to new heights, making it not only a haven for children but also a rewarding place for staff to grow and make an impact. Welcome, Evanka—your journey with Portland House has just begun, and we are thrilled to have you on board! 

 

There are career opportunities at Portland House and across Progress. Visit progresscare.co.uk/jobs

Real ethos of positivity: The Bridge Earns High Praises from Ofsted

Posted on by Paul Adepoju

The Bridge, a children’s home in Progress Children’s Services, has received commendations in its first full inspection by Ofsted. The inspection, carried out in June 2024, highlights the home’s commitment to providing exceptional care and support for children. 

The Ofsted report awarded an “outstanding” rating for the effectiveness of The Bridge’s leadership and management. Registered Manager Nicole received praise for her lofty expectations and ambition for the children’s progress. The report noted her strong advocacy and active partnership working, which set a positive example for the staff and fostered a collaborative and enthusiastic care environment. 

According to Ofsted, children at The Bridge are experiencing substantial progress, with their overall experiences rated as “good.” The report emphasised the home’s ability to provide swift, well-planned care, making children feel valued from the moment they arrive. Ofsted also commended the staff for their dedication, highlighting actions such as quickly arranging school uniforms and understanding complex health needs for tailored care planning. 

All-round accolades 

The report highlighted the staff’s skill in communicating with children using creative methods tailored to individual needs. This has enabled children to make choices about their care, activities, and meals. Ofsted also observed that involving families in care planning has significantly improved family relationships, ensuring positive experiences during family time. 

Safety and protection at The Bridge were also rated “good.” Ofsted praised the staff’s understanding of risks and implementation of clear routines and boundaries. It added that the home’s professional management of health and safety ensures a secure environment for the children. 

Regarding continuous staff development, Ofsted said The Bridge is committed to continuous staff training and development. It mentioned that regular supervision and training sessions equip staff to meet the children’s needs effectively. In addition, it said the manager’s reflective approach to service improvement ensures that the home continually evolves, providing the best possible care. 

The report also noted a “real ethos of positivity” at The Bridge, emphasising the home’s commitment to ensuring that children benefit from their time there and carry their progress into their futures. The collaborative working culture and use of research-informed practices, Ofsted said, have significantly impacted the children’s outcomes. 

Progress is proud of the positive feedback from this inspection and remains dedicated to providing outstanding care and support for the children and families we serve. 

Bal Dhanoa, Founder and CEO, Progress: “We are incredibly proud of the outstanding feedback The Bridge has received in its first Ofsted inspection. This recognition reflects our unwavering commitment to providing high-quality care and support. Our dedicated team’s passion and hard work have truly made a difference in the lives of these children, and we will continue to strive for excellence in all our services.” 

Claire Rogers, Managing Director, Progress: “The positive outcomes highlighted in the Ofsted report are a testament to the dedication and expertise of our team at The Bridge. We are committed to creating a nurturing and supportive environment for the children in our care, and it is gratifying to see our efforts recognized. We will continue to build on this success and ensure that every child who comes to us at Progress receives the best possible care and support.” 

Tina Bhardwaj, Head of Children’s Services, Progress: “I am thrilled with the glowing feedback from Ofsted regarding The Bridge. The report underscores the importance of our comprehensive approach to care, which includes robust planning, family involvement, and a focus on the individual needs of each child. We are dedicated to continuous improvement and innovation in our services, and this recognition motivates us to keep pushing the boundaries of excellence.” 

Angeline Freer, Head of Corporate and Commercial Services, Progress: “The success of The Bridge in its first Ofsted inspection is a remarkable achievement and a reflection of the strong leadership and collaborative spirit within our organisation. It is incredibly rewarding to see our commitment to providing safe, effective, and nurturing care acknowledged. We will continue to support our teams to ensure that we maintain these high standards and deliver positive outcomes for all the children and families we serve.”  

There are exciting career opportunities at The Bridge and across Progress: progresscare.co.uk/jobs

Hilton House Shines in First Full Ofsted Inspection

Posted on by Paul Adepoju

Staff understand the vulnerabilities of children living at the home. They know how to keep children safe. Care is well organised and arranged…” — Ofsted. 

Hilton House, a part of Progress Children’s Services, recently underwent an unannounced Ofsted inspection, a crucial requirement for any service in the care sector in the UK. The positive outcome of this thorough evaluation, spanning two days, is a testament to the home’s commitment to maintaining high standards and ensuring the well-being of its residents.  

Explaining how it all happened, Josh, the registered manager of Hilton House, revealed the Ofsted team arrived without prior notice on the 11th of June. Such inspections are designed to provide an accurate and unfiltered view of the home’s operations and the quality of care provided. 

“They came without any notice and stayed for two days,” Josh explained. “The first day was a full day of inspection, and they returned the next day to complete their evaluation.” 

What Ofsted said 

Children enjoy a range of activities at the home and going out to places they enjoy. Staff have a passion for creating fun and enjoyable experiences for children.” — Ofsted. 

In its official report on Hilton House, Ofsted said the overall experiences and progress of the children and young people have been rated as ‘good,’ reflecting the high-quality care and positive environment we strive to create. 

The report highlights the carefully planned introductions and personalised care that have allowed children to settle in quickly and comfortably. Ofsted commended the staff’s attentiveness and proactive approach that ensures that each child’s unique needs are met with dignity and respect. From understanding preferred communication methods to celebrating cultural events like Eid, Ofsted said the team goes above and beyond to make every child feel valued and supported. 

One of the key successes noted in the report is the strong, trusting relationships that the staff have built with the children. By actively listening and engaging with the children, Ofsted said the staff at Hilton House have created an environment where children feel comfortable and cared for. Progress’ innovative approaches, such as using social stories to reduce anxiety around health topics, did not go unnoticed. Ofsted said these empower children to develop independence and confidence. 

Ofsted also affirmed that safety is a top priority at Hilton House. The regulator commended the staff’s improved understanding of safeguarding procedures and their vigilance in addressing concerns promptly and effectively. Hilton House’s well-organised care plans and positive behaviour support strategies, Ofsted noted, help children feel secure and understood, promoting a nurturing atmosphere conducive to their growth and development. 

Staff feel well supported by managers at the home.” — Ofsted. 

“Hilton House has shown significant growth. The team at the service are reflecting the broader organisational dedication to continuous improvement, ensuring that training, supervision, and feedback mechanisms are robust and effective. This commitment to professional development enhances the quality of care we provide and supports our team in their roles,” said Bal Dhanoa, CEO, Progress.

“We believe in the power of joy and shared experiences to enrich the lives of the children in our care. From memorable celebrations to inclusive community events, we strive to create a lively, engaging environment where our young people can thrive and create happy memories,” said Claire Rogers, Managing Director Progress.

“We extend our heartfelt gratitude to our dedicated staff, supportive families, and the entire Progress Children’s Services community. Your unwavering support and commitment make achievements like this possible. Together, we will continue to provide exceptional care, fostering a brighter future for all the children at Progress,” said Tina Bhardwaj, Head of Children’s Services, Progress.

“While we celebrate these successes, we remain committed to further enhancing our services. Our goal is to continue building on this strong foundation to ensure that Progress remains a beacon of excellence in children’s services,” said Angeline Freer, Head of Corporate and Commercial Services, Progress.

Hilton House’s journey 

Staff understand children’s preferred methods of communication and they actively listen to children to gain their views and choices. As a result, children have quickly built trusted relationships with staff. Children are comfortable with staff and value their company.” — Ofsted 

According to Josh, the inspectors were impressed “with the progress made since their last visit. “They recognised the journey we’ve been on, from our initial setup to now having five young people in our care. I always tell the team not to be afraid to show their best and just be proud of what they are doing. When visitors come into the home this should not change anything. Ofsted are not there to trip us up, they are supporting us to improve. I am so pleased that the inspectors were able to see the home at its best, witnessing some great practice from staff and the environment being used to its full potential.” 

“They saw our team in action, managing various situations with skill and empathy,” Josh shared. “This really showcased the quality of care we provide.” 

The design and layout of Hilton House also received commendation. The home which was designed for sensory enrichment is tailored to support children with learning disabilities and special needs.  featuring functional and welcoming large open spaces and decor. “The inspectors appreciated the environment Progress created,” Josh said. “Our home is designed to be suitable for young people with various needs, and this was recognised during the inspection.” 

Staff Training and Development 

Ongoing training is a key component of the staff development programme at Hilton House. Josh highlighted the importance of therapeutic approaches in their work. “We’re continually training our staff in therapeutic methods,” Josh noted. “Even those who haven’t completed their training yet are already applying what they’ve learned, which is reflected in their interactions and paperwork.” This commitment to training ensures that the staff are well-equipped to handle the diverse needs of the young people in their care. 

With the positive outcome of the Ofsted inspection, Josh and his team are looking forward to continuing their work with renewed confidence. They are also preparing for a busy summer, planning various activities and events to keep the young people engaged and active during the school holidays. 

“We want to make the most of the summer and ensure the kids have an enjoyable and productive break,” Josh shared. The team have already planned activities for the Summer and have some ideas for more”