Fostering is my way of making a positive difference in the world. If you can offer a child a home and the support they need at a difficult time in their life, then you must get involved.
At Progress, fostering strong team bonds and collaborative spirit is a cornerstone of our culture. Whether it’s through team meetings, bootcamps, or retreats, we prioritise activities that bring our team members closer together.
Every month, the Corporate and Commercial Team dedicates an entire day at the head office to discuss their respective team’s activities, successes, and challenges. They also set aside time for cross-team collaborations, where new ideas are suggested and considered for implementation.
Similar meetings occur across our various services. These gatherings bring all team members together to discuss operations, share updates, and collectively tackle challenges. These sessions are integral to maintaining a cohesive and effective working environment.
Claire Rogers, Progress’ Managing Director, emphasised the importance of these regular activities. “The various meetings were intentionally instituted to enable the team members to interact more and collaboratively solve challenges they may face in their service. We know the importance of creating a safe and relaxed environment for our staff members to connect with one another. The sector is very busy, and we are very intentional about ensuring that we support our workforce to achieve a safe and conducive working environment for everyone,” Claire said.
If working in a conducive environment with open communication and freedom of expression is a top priority for you, consider applying for a role at Progress today. Visit progresscare.co.uk/jobs for our latest career opportunities.
One of the familiar activities at Progress is training and sharing learning. Various cadres of team members have regular training sessions and late May 2024, it was the turn of team leaders from across the various services to participate in a bootcamp that featured sessions that were led by Progress’ Managing Director, Claire Rogers, and Tina Bhardwaj, Head of Children’s Services at Progress.
Team leaders are critical to the smooth running of Progress’ services. While the training enables team leaders to further improve their capabilities, it is also preparing them for the next stages of their career development.
During the bootcamp, Claire and Tina extensively spoke on the responsibilities of a manager and how to be an effective at it.
At Progress, we are proud of our team leaders and our entire workforce who we are actively supporting, training and equipping to succeed in their current roles, and to be prepared for the journeys ahead.
If you consider support in your career journey a top priority for you, we welcome you to be part of us at Progress. We have career roles that you can apply for here: progrescare.co.uk/jobs
At Progress, respect isn’t just a value—it’s a cornerstone of our diverse and inclusive environment. Managing Director Claire Rogers emphasises, “Respect is crucial at Progress. We work with individuals from varied backgrounds and cultures, and it’s vital to listen, hear, and value these differences.”
Our commitment to respect enriches our community and enhances the support we provide. Differences make society vibrant and rich, and recognising this allows us to foster a more inclusive environment.
If you prioritise respect and seek a workplace that values diversity, we invite you to explore career opportunities with us at progresscare.co.uk/jobs. Join us in making a difference through respect and understanding.
A deeper dive on respect
Respect is more than just a polite gesture; it’s a fundamental principle that underpins healthy relationships, effective collaboration, and personal growth. At its core, respect acknowledges that every person has inherent value and the potential to contribute. It goes beyond surface-level politeness and recognises the uniqueness of everyone.
When we treat everyone with respect, we create an inclusive environment. This means embracing different perspectives, experiences, aptitudes, knowledge, and skills. In a diverse workplace, these differences become powerful tools for innovation and growth. Respect involves seeing people as individuals rather than making assumptions based on group identity. It’s essential to recognise that no one characteristic defines a person entirely. Avoiding an “I’m better than you” attitude fosters a culture of openness and understanding.
While it’s natural to gravitate toward people who are like us, intentionally building relationships with those outside our usual circles broadens our horizons. It enriches our experiences and enhances our ability to learn and contribute.
At Progress, our leaders play a crucial role in setting the tone. By demonstrating respect in their interactions, it sends a powerful message to the entire team. Truly hearing and valuing others’ perspectives is a sign of respect. At Progress, we encourage open dialogue and create spaces where everyone feels heard.
We intentionally address unconscious biases that can affect behaviour through training and retraining. Rather than viewing differences as obstacles, we celebrate them. We recognise the richness that diversity brings to problem-solving and creativity. We also teach effective conflict resolution techniques—respectful disagreement leads to better outcomes, whereas disrespect can escalate tensions.
We believe that embracing respect isn’t just a nice-to-have; it’s essential for human progress. By treating each other with dignity, we create a workplace where everyone can thrive. We remain committed in our resolve to continue to prioritise respect and build a more inclusive world together!
If you’re seeking a workplace that values diversity, consider exploring career opportunities at Progress.
As a team leader at Progress Children’s Services, Priya has a busy but rewarding day overseeing the care of the young people. “I run all the shifts that I’m on. I do all the allocations and then I’m in charge of the other support workers making sure that they’re doing their job,” Priya explains of her responsibilities.
Her day starts early, arriving at the house to check in with the overnight staff and get briefed on how the night went. “I write reports covering issues including the petty cash, logging in all the receipts,” Priya notes of her morning tasks. She then ensures the young people are up and getting ready for their day activities.
Throughout the morning, Priya is checking in on the different staff members and young people. “Making sure everything gets done,” she says. This may involve resolving any conflicts, addressing any issues that arose overnight, or providing guidance to staff on caring for young people with complex needs.
In the afternoon, Priya focuses on training and mentoring new staff members. “When people start here, I tend to be the one to mentor them. And tell them how to do things,” she says. She enjoys forming close bonds with her colleagues and helping them learn.
Evenings bring more responsibilities like handling medications and doing evening checks on the residents. “We just do like the handles in the evening and just make sure the shifts go well,” Priya notes. She works to ensure a smooth transition to the overnight staff.
By the end of her long day, Priya feels a sense of pride and accomplishment in her role. “I’ve worked very, very hard to get where I am,” she says. Sometimes tiring, she finds the work rewarding knowing she’s making a positive difference in the lives of the young people at the service.
Jade, a dedicated residential support worker at Progress Children’s Services, brings enthusiasm and compassion to her daily routine. Jade’s commitment to nurturing young people shines through in her everyday activities. Here is what a day looks like in the life of Jade, at Progress.
Jade’s day typically begins with the important task of waking and preparing our young people for the day. This includes ensuring they are dressed, fed, and ready to start their day on a positive note. “The mornings are crucial in setting a positive tone for the day,” Jade explains. “I focus on making sure the children are ready for school with everything they need.”
Once the young people are off to school, Jade shifts her attention to various administrative tasks and housekeeping responsibilities. “During this time, I take care of paperwork, ensure everything is in order, and handle any necessary checks,” Jade elaborates. “It’s important to keep the environment organised and prepared for when the children return.”
When they return from school, Jade and her team engage with the young people to plan the evening’s activities. “We sit down with them and discuss what they would like to do for the evening,” Jade says. “It’s essential to involve them in decision-making and ensure they have activities they enjoy.”
Jade emphasises the importance of tailoring activities to each young person’s interests and needs. “We have a diverse group of children with unique preferences,” Jade explains. “Some enjoy outdoor activities like football or bike rides, while others prefer indoor pursuits such as arts and crafts or computer activities.”
Throughout the day, Jade maintains a focus on building positive relationships with the young people. “Being a good role model and fostering trust are key aspects of our interactions,” Jade emphasises. “We want our young people to feel safe, supported, and valued.”
Even when the young people are at school, Jade remains engaged with her responsibilities. “We often have one or two children who stay back at the house during school hours,” Jade notes. “This allows us to provide individualised attention and support.”
Jade’s daily routine is characterised by flexibility and adaptability. “Every day is different, and we need to be responsive to the young people’s changing needs and preferences,” Jade reflects. “It’s a dynamic environment that keeps us on our toes.”
As the day winds down, Jade and her team assist the young people with their evening routines and ensure they are ready for a restful night. “We help the children wind down, get ready for bed, and ensure they feel safe and cared for,” Jade explains. “It’s all about creating a supportive and nurturing environment.”
Reflecting on her role at Progress, Jade expresses gratitude for the opportunity to make a positive impact on young prople’s lives. “I find great fulfilment in nurturing these children and helping them thrive,” Jade says. “Every day presents new challenges and rewards, and I wouldn’t have it any other way.”
Jade’s dedication and passion for her work exemplify the values of Progress Children’s Services. Through her daily efforts, Jade contributes to creating a safe, supportive, and enriching environment where children can flourish and grow.
Be Like Jade, join us
We have rewarding career opportunities for Support Workers across Progress children’s and young adults services. Interested? Visit progresscare.co.uk/jobs to find out more about our current roles, or send your up-to-date CV to recruitment@progresscare.co.uk
At Progress, we believe that learning is not just an event but a continuous journey, an ongoing exploration of knowledge and skills that empowers individuals and enriches our collective capabilities. As we kick off Learning at Work Week, we’re excited to delve into this year’s theme: Learning Power.
This year’s theme, “Learning Power,” resonates deeply with our commitment to fostering a culture of continual learning and development. Learning is more than just acquiring information; it’s about embracing the power to change, grow, and achieve our goals, both personally and professionally.
At Progress, we’re proud to champion learning at work, providing our employees with the tools, resources, and support they need to thrive. From on-the-job training to professional qualifications, we’re dedicated to helping our team members reach their full potential and pursue their aspirations.
As part of Learning at Work Week, we’re thrilled to announce a series of bite-sized modules designed to enhance skills and promote well-being. These modules, along with our ongoing commitment to learning and development, underscore our belief in unlocking our workforce’s full potential and supporting our team members to continually deliver industry-leading service quality.
Learning isn’t just an individual endeavour; it’s a collective experience that brings us together, fosters innovation, and builds stronger connections. Through collaborative learning initiatives and knowledge-sharing sessions, Progress has grown to become a community where everyone can grow and learn from each other.
As we embark on this week-long celebration of learning, we recommit ourselves to embracing the power of education to inspire, motivate, and empower. Together, we’ll continue to unlock new possibilities, fuelling our growth and driving progress in all that we do.
A heartfelt shoutout to the incredible team at Wellcroft House. During my recent visit, the warmth of the house matched the beautiful sunny weather outside. Despite the distractingly delicious aromas wafting from the kitchen, I was delighted to hear that the team members read my emails.
Beyond the culinary delights, I witnessed a team committed to excellence, with a passion for quality, an eye for detail, and a clear vision. Their genuine joy in their work and embodiment of Progress values were evident.
Wellcroft House is not alone in their dedication.
Recently, I had the privilege of attending a team meeting at Portland House, led by Dani and Cosmos. Despite acknowledging the unique challenges they face, Dani spoke passionately about their ethos. “We don’t shy away from difficult cases,” she explained. “We embrace the challenges and remain dedicated to each child’s journey.”
A similar sentiment echoed during my visit to Stourbridge House, where Amanda and her team go above and beyond to support the young people. Their focus goes beyond ticking boxes; they creatively tailor their approach to each individual’s interests, fostering progress and growth.
And when I shared the recent visit of Animal Encounters, Derbyshire to Nightingale House on social media, the pet zoo’s publicly shared feedback was resoundingly positive, further affirming the wonderful work being done by Jacqueline and her team.
As we commemorate International Workers’ Day today, it is obvious that your dedication, resilience, and unwavering commitment to our shared values are the driving force behind our success.
Together, you and your team members have faced challenges head-on, embraced change, and continue to strive for excellence. Your contributions, big and small, make a difference every single day.
Your dedication truly inspires us all. Bal and Claire regularly say that they are honoured to have you as part of the Progress family.
Today, let’s celebrate our achievements, honour our contributions, and look ahead to a future filled with endless possibilities.
We are delighted to share the remarkable acknowledgements recently received by two of our residential homes, Regis House and Portland House, in recognition of the exceptional efforts of our team members.
During a recent visit, Martina, a family links worker with the Birmingham Children’s Trust, expressed her admiration for Regis House, describing it as a welcoming family environment that surpasses typical expectations of a children’s home. Annette, our Registered Manager, extended her gratitude to Martina and highlighted the home’s commitment to embodying a family-like atmosphere.
Martina commended the calm and welcoming atmosphere she experienced, underscoring the positive impact Regis House has on its residents. Notably, one of our young individuals at Regis House has achieved significant personal growth by independently managing tasks such as ordering and paying for meals and tickets. We applaud their achievements and ongoing progress.
Similarly, the team at Portland House has received high praise for their dedication and impact on the lives of the young individuals in their care. Feedback specifically highlighted Dani’s (Registered Manager) extraordinary commitment and compassion towards the young people, underscoring the profound positive influence she and her team have on their well-being.
“I did cry, and I’ve not stopped after my visit to Portland House. The passion of Dani, and the way she cares for her young people, was incredibly inspiring. In a world where so many people turn their backs on challenging young persons, people like Dani are saving them, loving them and showing whole hearted commitment to improving their lives. WOW. She really did make an impact on me and I hope my praises can be passed on to her.”
Such testimonials reaffirm our collective dedication to improving lives and making a lasting difference.
New Additions to Progress
This week, four amazing persons officially joined Progress. Libby has joined the fostering team as an administrator, Nsan joined our Adult Services as a Residential Support Worker while Tadie, a Residential Support Worker, has joined Progress Children’s Services.
We also have a new addition to our Corporate and Commercial Team. Susan is the Digital Learning Designer. In a statement, Angeline Freer, Progress’ Head of Corporate and Commercial Services, said Susan brings a wealth of experience of developing e-learning.
“I am really excited to see how Susan’s career progresses and have no doubt her contributions will help the organisation to continue improving lives,” Angeline said.
Supporting the young people under the care of Progress extends far beyond mere rhetoric; it’s a fundamental ethos deeply embedded within our values. Every day, we actively seek innovative ways to empower each individual and provide platforms for expression, ensuring their voices resonate throughout Progress.
This week, we are thrilled to showcase two pioneering initiatives aimed at fostering communication and nurturing essential life skills among the young people we have the privilege to support: the introduction of a small post box and the re-launch of the Voices of Progress initiative.
Angeline Freer, Head of Corporate and Commercial Services at Progress recently donated a vibrant red post box, to facilitate an exciting avenue for interactive expression. Angeline purchased the post box as she recognised its potential to spark young people’s imaginations and build skills for everyday life. Being small in stature, the small post box delivers inclusivity for wheelchair users and those who’s height does not enable them to reach a normal post box.
Angeline envisions the post box facilitating a wide range of activities, offering young people the opportunity to deposit letters, cards, and feedback. Cultural festivals and birthdays etc. prompt the children to convey messages to their families, caregivers, or support network, fostering a sense of independence and agency, along with feedback on our services during Voices of Progress events. Located at our Resources Centre, the box is accessible to young people across Progress’ diverse services.
Beyond its practical function, the post box serves as a vital tool for skill development. Simple tasks like mailing a letter can pose challenges for some children and adolescents. Engaging in this activity not only cultivates communication skills but also provides insight into the workings of the postal system, fostering a deeper connection to the community through meaningful participation.
The post box’s arrival has sparked curiosity and enthusiasm, reinforcing Progress’ unwavering commitment to nurturing young people’s growth. This innovative addition provides a unique platform for children to share their perspectives, thereby bolstering their confidence in articulating their thoughts.
Voices of Progress
During a recent event hosted by Progress’ outstanding fostering service, children were invited to express their thoughts about their foster carers. This week, we are privileged to share the heartfelt messages of four children, accompanied by poignant reflections from the fostering service highlighting each child’s individuality.
This initiative underscores Progress’ steadfast dedication to amplifying the voices of every child and young person under our care, ensuring that their experiences are heard, valued, and prioritised.
The University of Wolverhampton’s Social Work Department has proudly acknowledged its enduring partnership with Progress, marking four years of collaboration since 2020, and eight years specifically with the Progress Fostering Service. This partnership has become integral to the university’s social work education programme, providing students with invaluable real-world experience and mentorship.
At the heart of this collaboration is the mutual commitment to nurturing the next generation of social workers. Progress has consistently provided exemplary support, allowing students to develop their knowledge, skills, values, and overall capabilities. This partnership ensures that students receive comprehensive training to engage positively with both children and adults, a fundamental aspect of social work practice.
The social work process, from making referrals to carrying out assessments and interventions, mirrors the operations within social care providers like Progress. Through hands-on experience, students learn essential skills in working with children, young adults, vulnerable individuals and families, including risk management and support planning.
One of the key strengths of this partnership lies in its emphasis on practical learning. Progress facilitates opportunities for students to liaise with various agencies, honing their ability to collaborate and share information effectively. Additionally, students benefit from structured supervision and monitoring, ensuring they receive the support necessary for their growth and development.
Deborah Sharman, Practice Placement Development Worker at the University of Wolverhampton, expressed gratitude for Progress’ unwavering dedication to social work education.
“The contribution of Progress to the quality of social work education is invaluable. We extend our heartfelt thanks to everyone at Progress for their ongoing support and commitment to shaping the future of our profession,” Deborah said.
Phil Mcdonald, Head of Adult Services at Progress expressed Progress’ joy in supporting social work students, especially in the area of gaining experience.
“We are more than happy to support students in gaining invaluable frontline experience, mentoring them specifically around the importance of relationships and how they can navigate challenges that can present themselves in working in social care and specifically social work. Our partnership with the University of Wolverhampton has been consistent and vital to supporting the next generation of social workers,” Phil said.
Progress’ dedication to nurturing talent and fostering excellence in social work education is commendable. As the University of Wolverhampton continues to prioritise practical, hands-on learning experiences for its students, collaborations like this one will remain essential in preparing the next generation of social workers to make a positive impact in their communities.
