Lucy Receives MD’s Choice Award at Progress Superstar Awards 2025

Every year at the Progress Superstar Awards, there is one moment that feels especially personal. It is the point in the programme when our Managing Director, Claire Rogers, chooses someone whose growth, heart and quiet determination have stood out to her over the year. This is the MD’s Choice Award, and in 2025 it went to someone who has been steadily leaving her mark across Progress… Lucy Martin.

Claire described Lucy as someone who “keeps popping up” in all the best ways. A small success here, a thoughtful idea there, a moment of leadership at just the right time. Lucy first came to Claire’s attention during the early management and team-leader bootcamps. She arrived with curiosity and a strong desire to learn, and over time those early sparks became a confident flame.

“She is passionate and committed,” Claire shared. “She wants to learn, she wants to be her best and she wants to do her best for her team. And what I’m hearing back now is someone who inspires others. Someone who leads with creativity and humility. Someone who doesn’t yet realise how good she is going to be.”

Lucy has become a positive force within her service, leading with care and bringing fresh ideas into her day-to-day work. She’s the kind of person who lifts the people around her without making it about herself, and her quiet consistency has not gone unnoticed.

Claire’s words reminded everyone in the room that leadership is not always loud or showy. Sometimes it looks like dedication, curiosity, kindness and the courage to keep growing. Lucy embodies all of these.

Her award is more than recognition of past achievements. It is a celebration of her potential and the bright future she is steadily shaping within Progress.

Congratulations, Lucy. Your journey is an inspiration, and we are proud to walk it with you.

If Lucy’s story encourages you to imagine what your own journey could look like, we would love to support you in starting it. Progress is a place where people grow, discover their strengths and build meaningful careers that make a difference every day.

Explore current opportunities and take your first step with us:
progressacare.co.uk/jobs

The Quiet Power of Male Role Models in Care

Sometimes, the gentlest transformations happen in the smallest moments. A drive through a quiet countryside, a familiar face at the doorway, or a manager remembering what first made him fall in love with care.

2025 Progress Summer BBQ was winding down when Cosmos and Josh finally found a moment to breathe and to talk to me. Children were still laughing across the field; staff huddled with them in small circles and the outdoor natural light softened everything it touched. On the sidelines, away from the DJ’s music and the crowds, the two managers slipped easily into the kind of conversation that only happens between people shaped by the same calling.

Both men lead children’s homes — Progress’ Portland House and Hilton House. Both began as support workers. Both carry the quiet resilience that frontline care teaches. In very different ways, they represent the heart of what International Men’s Day means at Progress: presence, steadiness, tenderness and growth.

For Josh, this summer was a return to something he did not realise he had missed. Hilton House had planned a holiday for all the children. Five young people, one big countryside house and a week carved out of routine. Last year they tried the beach. This year they wanted something softer, something green, something that offered breathing space.

“It was peaceful,” he recalled. “Quiet. Safe. Just right for the kids.”

Preparation became a project of its own. Staff who were not attending still played their part by creating visual aids, drafting social stories, mapping risks and planning activities. Josh found himself doing things he had not done in years. He wrote activity timetables, stepped back into direct risk assessments, went on supply runs and even took charge of the barbecue night. The excitement of the children pulled him instantly back into the rhythm he once knew so well.

The holiday gave him something he did not expect. It reminded him why the work matters. He learned new things about every child, small things and emotional things that only surface when daily life slows down. A farm adventure on the final day revealed unexpected joys, sensory experiences and honest curiosity.

“It refreshed everything,” he said. “And it helps the care plans because you come back with a better understanding. But it also just felt good. Away from the laptop. Back to where we started.”

For Cosmos, the summer carried a different kind of intensity. He had been splitting his time between Portland House and supporting a young person in Coventry who was transitioning into adult provision. The process was gentle and deliberate. Staff from the adult service visited three times a week so that the young person could see familiar faces rather than strangers on their first day in a new service.

“Sometimes they need to see the person who will be there for them,” Cosmos explained. “It is not just about observing. It is about connection.”

He was also preparing for his own upcoming holiday with a young person who rarely gets to leave the home or see family. Museums, aircraft and fire engines were on the itinerary. All the things that light up this young person’s world.

“It is rewarding,” he said softly. “When you take them somewhere new and watch their world grow a little.”

The changing shape of leadership

 

Both men admitted that management reshapes your relationship with the work. Where they once spent long hours on activities, their roles now involve oversight, planning, safety and systems. Those responsibilities matter deeply but they also create distance from the spontaneous moments that first anchored them in care.

“When we were support workers, we were in it,” Cosmos reflected. “Now you have to think like a manager. You do not lose your love for the children, but you lose some of those moments.”

This summer gave both of them a chance to reconnect with the parts of the job that first captured their hearts.

Across Progress and the wider care sector, women form the majority of the workforce. Male staff are fewer and male managers fewer still. Yet for many children, a positive and gentle male presence plays a vital role in their healing.

Josh has seen how rare that presence can be in the lives of the children he supports.

“For some of them, they have not had many male figures,” he said. “Us being there makes a difference.”

Cosmos agreed. He sees the potential in male staff, sometimes bright, sometimes untapped and sometimes buried beneath comfort.

“We have strong male staff,” he said. “But not all of them believe they can progress. Some do not see themselves in leadership because they have not seen enough of us in those positions.”

Visibility matters. Representation matters. Not through symbolism but through steady reassurance that tells others they belong in these roles too.

Neither manager planned to work in care. One studied music. One simply needed a job after university. One applied for a role without realising it was a care job at all. But somewhere between agency shifts, shared notes, late-night conversations, behaviour support, school runs and small victories, purpose found them.

And they stayed.

They grew.

They now lead.

What they hope for the future

 

What they want most is for more men to see themselves in this sector. Not as placeholders or task-doers, but as nurturers, protectors, connectors and leaders.

“People do not always think long-term anymore,” Cosmos said. “But care gives you more than a paycheck. It gives you room to grow.”

Josh added another hope.

“People come from all kinds of backgrounds. If they give this work a chance, they might find what we found.”

As the sun slipped behind the trees at the Summer BBQ, Cosmos and Josh settled into the easy rhythm of two colleagues who have walked the same long road. They came into the sector at the same time, learned together, climbed together and held the joy and exhaustion of the work side by side.

Their stories are unpolished in the best way. They reflect the quiet strength men bring to care. Not through noise or bravado but through presence, steady hands and the willingness to show up where it matters most.

For the children supported at Progress, that presence can reshape the world.

To Cos, Josh, and all the men of Progress, Happy International Men’s Day.

Stourbridge House Parents’ Day 2025: How We Help Parents Feel Less Alone

Sometimes, the most important kind of support is simply being in a room with people who understand you.

Parents arrived at our head office (Progress House) in Wolverhampton last Friday carrying the familiar mix of hope and unspoken resilience that often accompanies families who rely on Stourbridge House’s short breaks. But the atmosphere inside felt gentler than usual. The conference room had been rearranged into something quieter and more welcoming. There were soft conversations instead of handovers, relaxed seating instead of routines, and staff moving calmly through the space, laser-focused on ensuring the parents in attendance relaxed, connected and fancied a cuppa rather than paperwork.

This was Parents’ Day, the second of its kind for Progress’ outstanding Stourbridge House, and one that has quickly become much more than an annual event. For Registered Manager Kim, the day is a rare chance to place families at the centre of everything without the usual busyness of schedules and support plans.

“Families go through so much, and often they feel like they are on an island,” she said. “If today helps them realise they are not on their own, even for a moment, then we have done what we came to do.”

The first Parents’ Day, held last year, focused heavily on the children. Staff shared updates, independence goals, activities and progress. It was valuable, but Kim wanted something different this time. Something softer. Something that didn’t feel like another appointment families had to squeeze into their already stretched lives.

So the team redesigned everything. They created a calm, unhurried space inside Progress House. A healthy buffet replaced clipboards. The usual structure gave way to natural conversation. Instead of parents being updated on what their children had been working on, staff turned the focus toward the adults themselves. How are you coping? What support do you need? What has been hard? What is getting easier? How can we help beyond the hours your child spends with us?

For Team Leader Tadi Nashe, this shift was essential.

“A lot of our parents seem like they are going through it alone,” he said. “But we see the similarities every day. If we can bring them together, even just two of them, then suddenly they’ve got someone who gets it. That alone can change everything.”

Across the room, that change was already happening. A single mother who often arrives visibly strained found herself in gentle conversation with another parent. A dad who rarely stops long enough to talk lingered at a table, laughing at a comment only someone in a similar situation would understand. A parent who had carried something heavy for weeks finally spoke to the on-site therapist and walked away breathing a little easier.

These are the moments the team wanted. Honest, human moments. Not structured workshops or formal updates. Just connection.

For Kim, this approach reflects the heart of the service.

“Parents need more than a break,” she said. “They need a community. They need to know someone else understands, that they are not failing, that they are not alone.”

Throughout the day, staff eased into open conversations about what families want from the service as it continues to grow. Parents talked about what helps at home, what unsettles their children, what small changes could make a huge difference and what they hope to see as Stourbridge House expands.

Because expansion is coming. Construction is already underway, and once complete, the service will support more children and more families across Wolverhampton, Dudley and Sandwell. For Kim, this is not just about bigger numbers. It is about strengthening the safety net that allows families to keep caring for their children at home.

“We are here for the children, of course,” she said, “but our primary aim is to keep children living at home. For that to happen, families need support, trust and connection. Expanding the service means offering that to more people.”

Recruitment is central to that growth, and Kim remains firm on one thing: values beat experience.

“I can teach someone how to do the job,” she said. “I cannot teach them to care. If someone has passion and the right heart for children, the rest we can build.”

The day at Progress House also arrived at the end of a year that has shaped the team itself. New children arrived. Others transitioned to adult services. The service remained stable and strong. The children enjoyed a holiday at Alton Towers. Staff grew in confidence and skill.

And for Tadi, the year marked personal transformation.

“I look at things differently now,” he said. “I think about other people first. I’ve grown as a person as much as I’ve grown in the job.”

As Parents’ Day drew to a gentle close, no one rushed. Conversations lingered. Parents connected. Staff moved slowly, letting everyone take the time they needed. It was a small event by design, but one with an impact that stretched far beyond the afternoon.

For the families who arrived carrying the weight of daily life, Progress House became, even for a few hours, a place of shared understanding and relief.

And as the last parents left, Kim summed it up simply.

“If today reminded even one family that they are not doing this alone,” she said, “then it was worth everything.”

Soft light, calm sight, Spring Meadow feels right

There are buildings that hold people, and then there are buildings that hold space for people. Spring Meadow is the latter, and its gentle light tells you that the moment you step inside. 

The first thing you notice when you walk into Spring Meadow is the light. It pours in through the large skylights, settles softly across the open-plan living area and flows through to the garden outside. Even before the service officially opens, the space already feels lived in. It feels ready. 

Spring Meadow is Progress’ newest short breaks service, designed for young people and adults who need stability, meaningful support and a place to recharge. It is the next chapter for the extensively impactful Stourbridge House, which has long been the heart of Progress’ respite provision. But after years of growth, the demand for short breaks has outgrown the current building. Progress now supports upwards of 50 families each month and provides between 150 and 180 nights of support. The move to a larger, purpose-built home was no longer a future plan. It became a necessity. 

For Phil McDonald, Head of Adult Services, Spring Meadow is the natural next step in a journey shaped almost entirely by the people who use the service. 

“Our short breaks are a lifeline for families,” he said. “They give carers room to breathe. They give young people a safe and supportive environment to build confidence and explore independence. Spring Meadow gives us the space to continue doing that with the level of quality we believe in.” 

Designed by the people who will stay there 

Progress has long understood that the success of a service is built in the details. The shape of a room. The colour of a wall. The presence of a chair that allows someone to sit alone when they want quiet. These small choices can make a space feel welcoming or overwhelming. 

Because of that, the young people and families who currently use Progress short breaks have helped shape Spring Meadow from the start. They chose colour schemes, looked at furniture options and guided decisions about how communal areas should be laid out. Many of those choices are visible the moment you walk in. 

“Not everybody wants to sit close to others,” Phil said, looking around the main living space. “So we created zones. People can gather in the centre or find a corner that feels calmer. These are insights we learned over many years at Stourbridge House, and we brought all those lessons here.” 

The space is intentionally warm, not clinical. Every part of it has been planned with genuine use in mind. Even visiting managers from across Progress have reacted with a mix of admiration and playful jealousy. The natural light, the generous rooms and the sense of openness have created something that feels refreshing in a sector where many buildings struggle to offer that atmosphere. 

A favourite room and a heart of the home 

Phil’s favourite part of Spring Meadow is the main communal room. It is the first room you see when you step inside and will become the hub of daily life once the service opens. It has enough space for activity, creativity and quiet moments, and it opens straight onto the garden. 

“It feels like the heart of the home,” he said. “I can already picture people cooking, relaxing, playing games and spending time outdoors. It is a space that will evolve with the people who use it.” 

Spring Meadow is built for eight people at a time, with large communal areas and a wide outdoor space that will grow into something even more meaningful. Plans include a kitchen garden and workshop-style activities that support sensory engagement, wellbeing and hands-on learning. It is not just a larger service. It is a service with room to evolve. 

“It is a base for more than overnight breaks,” Phil explained. “In the long run, this space will allow different types of support to run from here, inside and outside. It will give people room to explore skills that help them build independence.” 

That focus on independence is central to adult services at Progress. Short breaks are often the first step in a young person’s journey toward adulthood. For some, it marks the beginning of decisions about living arrangements, daily routines or future goals. For others, it provides the stability needed to remain at home. Many families describe short breaks as the reason they can continue caring safely and sustainably. 

“It can be a launch pad,” Phil said. “Everyone’s journey looks different, but what is consistent is that short breaks give people space to make informed choices about their life.” 

A new area, new opportunities 

Spring Meadow sits just five minutes from Stourbridge House, but it crosses into a new local authority area. That small shift matters. It opens the door for more families to access Progress support and introduces a modern, bespoke service in a community that has not had this type of provision before. 

Staff are now completing the final round of checks and finishing touches. Progress will not open the doors until everything is exactly as it should be. The snagging lists are still active, the final pieces of furniture are being positioned and the team is making sure the environment feels perfect before any young person stays overnight. “We want it to feel right from the very first moment,” Phil said. “People deserve that.”

Spring Meadow is nearly ready. When the doors open, families, carers and professionals will walk into a space that has been shaped by their voices, informed by their experiences and designed with the future in mind. 

It is more than a new building. It is the next chapter in a service built on warmth, creativity and the belief that everyone deserves a place where they feel safe, supported and able to grow. 

The Smith’s Team Honoured with Supportive Colleague Award at Superstar Awards 2025

At this year’s Progress Superstar Awards, The Smith’s Team, part of The Hub Service within Progress Adult Services, received the Supportive Colleague Award for their compassion, strength and togetherness during a truly challenging year.

The award was presented by Phil McDonald, Head of Adult Services at Progress, who praised the team for the way they supported each other through loss while continuing to care for the people they support every day.

“Rather than one person, this is going to a team of people,” Phil said. “A young person they support passed away this year, and the team around that situation have kept each other going while continuing to care for the people they support.”

The room was filled with emotion as colleagues applauded The Smith’s Team. Their award recognised not only their professionalism but also their compassion and ability to stand by one another through difficult times.

Phil spoke about how their strength and unity reflect the heart of Progress and what it means to truly care for one another.

“What you’ve done for each other this year speaks volumes about who you are as a team,” Phil said. “You’ve shown what real support looks like.”

The Smith’s Team are part of The Hub Service within Progress Adult Services, where teamwork, empathy and resilience are at the centre of everything they do. Their award is a celebration of the quiet, consistent kindness that defines the Progress community.

Congratulations to everyone in The Smith’s Team for showing what it really means to look out for one another.

If their story inspires you and you’d like to be part of a team that values care and connection, we’d love to meet you at one of our upcoming recruitment events:

Children’s Services Recruitment Day – Progress Head Office, 11 November

Fill in the form below to let us know you’re coming and start your own Progress journey:

    Megan Wins Rising Star Award at Progress Superstar Awards 2025

    Progress Children’s Services is celebrating another proud moment as Megan, Team Leader at Oak Cottage, was named the winner of the Rising Star Award at this year’s Progress Superstar Awards. The award was presented by Harjinder Deo, Finance Manager at Progress, in recognition of Megan’s remarkable growth and dedication to the people she supports.

    Megan’s journey with Progress has been one of drive, hard work and heart. In just twelve months, she rose from support worker to team leader, taking on more responsibility and helping to strengthen her team’s work with children and young people. She has supported her manager with administrative tasks, contributed to inspections and built trusted relationships with colleagues, children and external partners.

    “Megan has developed from a support worker to a team leader in the last 12 months,” said Harry during the presentation. “She’s gone from not leading shifts to helping with everything from admin and Reg 44s to inspections. She’s supported her colleagues and the children, formed strong relationships and always goes the extra mile.”

    Megan was nominated by both colleagues and senior staff, a reflection of the trust and respect she’s earned across the service. Her story is already familiar to many within Progress, following the publication of From Support Worker to Team Leader in Twelve Months, which highlighted her rapid progression and commitment to making a difference.

    The Rising Star Award shines a light on individuals who demonstrate exceptional personal and professional growth, showing initiative, leadership and an unwavering commitment to high-quality care. Megan embodies those values every day in her work.

    Are you inspired by Megan’s journey at Progress? Apply to attend our next recruitment event. Fill the form below:

      Progress Celebrates the Festival of Lights

      This evening, as colleagues across Progress light candles and clay lamps to mark Diwali, we pause to reflect on what this festival of lights represents, and what its message of renewal, hope and togetherness offers us as a team.

      Falling this year on Monday 20 October, Diwali marks the Amavasya, or darkest night, of the Hindu month of Kartik, and the high point of a five-day festival that begins with Dhanteras and ends with Bhai Dooj. Across faiths and regions, Diwali celebrates the triumph of light over darkness, knowledge over ignorance and good over evil.

      In many traditions, it commemorates the return of Lord Rama, Sita and Lakshman to Ayodhya after years in exile — a joyous homecoming celebrated with rows of lamps and colourful rangoli designs. Preparations begin weeks in advance as homes and workplaces are cleaned and decorated, and families gather to share gifts, sweets and festive meals.

      For Hindus, Jains, Sikhs and Newar Buddhists, Diwali carries different historical meanings but a shared spirit of gratitude and optimism. It reminds us all to celebrate resilience, renewal and community.

      At Progress, that message feels especially meaningful. Amid busy schedules, new projects and daily challenges, Diwali invites us to keep our inner lights burning — to approach our work with compassion, curiosity and care.

      “Diwali reminds us that even the smallest light can brighten the darkest corner,” said Bal Dhanoa MBE, Founder and CEO of Progress. “At Progress, every act of care, trust, respect and progress is a light we share. Together, we make our community shine brighter — for the people we support and for one another.”

      Whether attending a community event, lighting a candle at home or simply enjoying the festive atmosphere, we wish a joyful and prosperous Diwali to all who celebrate — and light, warmth and happiness to everyone across the Progress family.

      Jackie Recognised for Inspirational Leadership at Superstar Awards 2025

      At this year’s Progress Superstar Awards, Jackie, Registered Manager at Nightingale House, Progress Adult Services, received the Inspirational Leadership Award.

      This award celebrates people who lead not just with skill, but with heart. It honours those who support others, build trust and quietly help their teams to shine. For Managing Director Claire Rogers, who judged this year’s category, it was a particularly powerful moment.

      “We had a ridiculous number of nominations for Inspirational Leadership this year,” Claire said as she introduced the award. “Some people got a lot of nominations, but one person really stood out. Their team said amazing things about them. They lead from the back, they give others the opportunity to shine, they encourage, support and empower. They’re always there when someone needs them.”

      Claire spoke about how Jackie’s leadership truly came through during one of the most difficult moments the team at Nightingale House has faced.

      “This particular year has been challenging because they lost a member of staff. Their leadership through that moment was extraordinary. They moved from the back to the front and stood there for their team, putting their own emotions aside to hold everyone together.”

      “Jackie, you got so many nominations from your team. They appreciate you so much. What you did at that time when your team needed your support made all the difference.”

      Jackie’s award reflects the quiet strength that so many of her colleagues recognise in her. She leads with care, compassion and courage — often putting others before herself. Her impact goes far beyond her job title. She inspires those around her, and in the process, lifts her whole team.

      Congratulations, Jackie. Your leadership is seen, felt and celebrated.

      Jackie is currently recruiting support workers for her adult residential care service in Derby. Click here to apply.

      Becky Celebrated for “Going Above and Beyond” at Superstar Awards 2025

      At this year’s Progress Superstar Awards, Becky, a team member at Stourbridge House, was recognised for her exceptional commitment to children and young people, receiving the Going Above and Beyond Award.

      Becky’s colleagues described her as “inspirational”, praising the way she goes the extra mile to make every child feel special. From thoughtful touches to unforgettable celebrations, her dedication helps create moments that matter for the children in her care.

      “She was described as a perfect worker, someone who is always on her game and does everything she can when those special moments come up in children’s lives. If they come into service, it’s made into an occasion,” said Phil McDonald, Head of Adult Services at Progress,  during the presentation.

      The Going Above and Beyond category is one of the most popular at the annual conference, celebrating staff who consistently put care, compassion and creativity into action. Becky’s win reflects the strong culture of dedication and teamwork at Stourbridge House and across Progress services.

      Congratulations Becky, and thank you for everything you do to make a difference.

      “Making a Difference” Award for Fostering Team’s Duo

      The fostering team’s duo of Carla and Jo was recognised for its outstanding contribution to the organisation, winning the prestigious Making a Difference Award at this year’s Progress Annual Superstar Awards.

      The award was presented to Carla and Jo for their exceptional impact on Progress foster carers and the wider Progress social work team. Presenting the award, Tina Bhardwaj, Head of Children’s Services, praised their remarkable dedication.

      “This award is so well deserved,” said Tina. “Carla and Jo consistently go above and beyond, providing steady guidance and practical support to foster carers, colleagues and young people. Their passion for making a real difference is felt across the service every single day.”

      The Making a Difference category is one of the most well nominated at the annual conference, with nominations submitted across Progress, highlighting the passion of individuals and teams across the organisation. This year’s recognition highlights the critical role the fostering team plays in ensuring that children and young people receive stable, nurturing support.

      L-R: Claire Rogers (Progress Managing), Jo, Carla, and Tina (Head of Children’s Services, Progress)

      “What makes this recognition so special,” added Michelle Earp, Fostering Manager, “is that it reflects what we see and feel all the time. Carla and Jo embody the values of fostering — care, advocacy, and unwavering commitment. Their work has strengthened our fostering provision, supported carers through challenging moments, and helped create the best possible outcomes for children.”

      Bal Dhanoa MBE, Progress’ Founder and CEO, also commended the team: “This recognition is about more than two individuals. It’s about the spirit of collaboration and care that runs through our fostering service. Carla and Jo have shown exceptional commitment in practice, setting an example of what it truly means to keep children at the heart of everything we do.”

      The award is a testament not only to Carla and Jo’s individual contributions, but also to the strength and resilience of the entire fostering service at Progress. Their work embodies the organisation’s values of care, trust, respect and Progress.

      “We’re incredibly proud of our fostering team,” Progress’ Managing Director, Claire Rogers, added. “Their impact goes far beyond their immediate service. They help to build brighter futures for children, support carers, and strengthen our entire organisation.”

      The Progress Annual Superstar Awards is an opportunity to recognise and celebrate staff achievements across services. This year’s event brought together colleagues from across the organisation to share experiences, honour award winners and reflect on the year’s milestones.