At CQC Headquarters, Progress’ Caroline Speaks Up for Care Workers

When people hear ‘CQC is coming,’ everyone panics – even when we’re doing everything right.”

That was the honest reflection from Caroline, a support worker with Nightingale House (Progress Adult Services), who recently visited the CQC headquarters in London as part of her role on The Care Workers’ Charity Champions Board. There, she helped challenge common fears and misconceptions about inspections and spoke up for care workers across the country.

Caroline from Progress Adult Services’ Nightingale House recently took part in a key conversation at the headquarters of the Care Quality Commission (CQC), where she represented care workers as a member of The Care Workers’ Charity Champions Board. The meeting brought together frontline staff and CQC representatives to have an open discussion about what inspections feel like from the perspective of care workers. Caroline said the topic that kept coming up was the pressure people feel when they hear that CQC is visiting.

“Everyone goes into panic mode, even though we’re doing things properly every day. But CQC told us they’re not there to catch us out. They’re there to support us too,” she said. For Caroline, taking part helped shift how she views inspections. “It made me feel more relaxed. It helped to bust some of the myths. I definitely gained something from it.”

Caroline joined the Champions Board after seeing a call for applications from The Care Workers’ Charity shared internally by Progress.

“I put my name forward when the opportunity came up. I had a phone call where they asked me lots of questions, and after that, they invited me to join. We meet regularly on Zoom, and we’ve also had a roundtable event in London.”

In September 2024, The Care Workers’ Charity launched The Care Workers Advisory Board and Care Worker Champions Project. The Advisory Board and Champions Project is groundbreaking, aiming to embed care workers’ voices into mainstream policy, research and practice discussions and decision making. Through the board, Caroline said she has heard a wide range of stories from other care workers across the country.

“My favourite part is listening to people’s stories. Some of them are honestly like horror stories. I know I’m lucky because Progress looks after us. I don’t feel afraid to speak to management if I’m struggling. They even allowed me to reduce my hours when I needed to.”

She also spoke about wider issues affecting people working in care, especially around recognition, and the perception that care workers are unskilled. “I’ve had more training at Progress than I had anywhere else. We’re trained in manual handling, hoisting, meds, first aid, and so much more.”

Caroline said she is proud to be part of a group working to challenge these perceptions and push for better treatment of care workers. “We are highly skilled which is why we are trying to change the way care workers are seen and treated. I’m proud to be a voice for the sector.”

Her contribution shows how Progress staff are helping shape the future of social care through action, experience and advocacy.

Progress is a Supporter Member of The Care Workers Charity. Learn more about our support for the charity here.

The Bridge Shortlisted for National Children’s Homes Awards 2025

Progress is proud to announce that The Bridge, one of its flagship services, has been shortlisted for the Innovation in Care Award at the inaugural National Children’s Homes Awards 2025.

Organised by The Children’s Homes Association, the prestigious awards celebrate the dedication, creativity and impact of professionals and services across the residential childcare sector. The shortlist was revealed ahead of the awards ceremony and gala dinner, which will take place on Tuesday 1st July 2025 at the Belfry Resort and Hotel near Birmingham.

Nicole Clayton, Manager of The Bridge, expressed her excitement:

“I’m so happy that my service has been shortlisted for an award! This recognition means so much to me and reflects the hard work, passion, and commitment my team and I put in every day to support and care for young people and their families. I’m also incredibly grateful to be part of the amazing company Progress.”

The Innovation in Care Award recognises organisations that are redefining best practices and pushing boundaries to deliver transformative care. The Bridge’s shortlisting reflects its commitment to pioneering approaches that place the needs of children and families at the heart of everything it does.

Progress joins a distinguished group of nominees acknowledged for excellence across the care sector.

Bal Dhanoa MBE, Founder & CEO, Progress:

“When I started Progress, it was with the belief that every child deserves exceptional care rooted in love, dignity and innovation. Seeing The Bridge shortlisted is a deeply proud moment, not just for Nicole and her team, but for all of us committed to transforming children’s lives. This is what progress looks like.”

Claire Rogers, Managing Director, Progress:

The Bridge exemplifies what can be achieved when leadership, passion, and innovation come together. I’m incredibly proud of Nicole and her team. This nomination is more than an accolade, it is a recognition of the life-changing impact they have every single day.”

Tina Bhardwaj, Head of Children’s Services, Progress:

“To see The Bridge recognised at the national level is a testament to the extraordinary work Nicole and her team deliver with such care and purpose. Their commitment to innovation and putting children at the heart of everything they do truly sets them apart. This shortlisting is so well deserved.”

For more information about the awards, visit: www.the-cha.org.uk

Fatima Whitbread Inspires at Progress’ 25th Anniversary: “Every Child Deserves to Be Seen, Heard and Loved”

Olympic medallist and lifelong advocate for children in care, Fatima Whitbread, delivered a moving keynote speech at Progress’ 25th anniversary celebration, sharing her own lived experience in the care system and calling for urgent reforms to improve the lives of vulnerable young people.

Addressing a packed room of Progress team members and guests that include policymakers, social workers, care leavers and campaigners, Whitbread offered a raw and deeply personal account of her early years. From enduring abandonment and abuse, to discovering healing and belonging through sport and mentorship, her story struck a powerful chord.

“I didn’t ask to be put in care. No child does,” she said. “But every child has the right to feel safe, loved and supported. That should never be up for debate.”

Recalling the traumatic moment she was taken from the only home she knew, she spoke of the emotional chaos and fear that defined much of her early life. But it was the arrival of a warm and spirited residential worker — “Auntie Ray” — that brought her the first taste of kindness and stability.

 

“She was  my bright, shining star,” said Whitbread, referencing the title of her new illustrated children’s book, My Bright Shining Star, which she wrote to help schools and families better understand the experiences of children in care. “She taught me that by helping others, I could help myself.”

Whitbread spoke candidly about the systemic failures in the care system, from ineffective foster placements to a lack of continuity and emotional support. Yet her message was ultimately one of hope, rooted in her belief that with the right investment and understanding, children in care can thrive.

“Not all of the children I grew up with are still here,” she said. “Some took their own lives. Others repeated the same traumatic cycles. But I was one of the lucky ones. Sport saved me.”

She recounted the moment she saw Mary Peters win Olympic gold and decided that she too could dream big. From there, she began her journey in athletics, eventually earning an Olympic bronze and a World Championship title in javelin.

Whitbread also used her speech to promote Fatima’s UK Campaign, which is advocating for urgent care reform, including:

  • A National Register for foster carers
  • Early intervention and prevention programmes
  • Extending care support to age 25
  • Community-based youth leadership and mentoring schemes

“We need to give children in care what we’d want for our own children,” she urged. “That means strong role models, real opportunity, and long-term support.”

Her final call to action was a poignant reminder of what’s at stake: “You wouldn’t expect your own child to live independently at 18. Why should we expect it of the most vulnerable? These children are our future. Let’s invest in them properly.”

The audience responded with a standing ovation, affirming Whitbread’s enduring legacy not only as an athlete, but as one of the country’s most powerful voices for children’s welfare.

During her response to Whitbread’s speech, Bal Dhanoa MBE, Founder and CEO of Progress, reflected on the transformative strides made in the twenty-first century in the care sector. Stressing the power of collective effort, Bal noted, “It’s people like you who have changed the narrative.” She highlighted the role of collaboration in driving progress and fostering a more inclusive future.

Progress celebrates Learning Disability week 2025

“Do you see me?” is the theme for the 2025 National Learning Disability Week. It is about making sure that people with a learning disability are seen, heard, included, and valued in all aspects of life. The goal is to celebrate what people with a learning disability bring to the society.

Annually, the third week of June is Learning Disability Week.  It is when we make sure the world hears what life is like if you have a learning disability.

People with a learning disability want what everyone wants, to be heard, seen and included.  No more prejudice. No more being left out. Just equal opportunities and the right to live a full, brilliant life. The goal is to celebrate what people with a learning disability bring to society.

But, for now, here are the important numbers:

“Do you see me?” is a powerful reminder that people with a learning disability deserve to be seen, heard, included, and valued in every part of life — not just during this week, but always.

At Progress, this theme is at the heart of everything we do. We don’t just see the young people we support, we celebrate them. We champion their voices, we advocate for their rights, and we work every day to ensure they are included, empowered, and given the tools they need to live full, brilliant lives.

While the annual National Learning Disability Week is an opportunity to raise awareness of what life is like for people with a learning disability. At Progress, we live this mission every day. Through our tailored support services, specialists, dedicated carers, and strong values of trust, respect, and progress, we aim to break down barriers and challenge prejudice.

People with a learning disability want what everyone wants: to be heard, to be seen, and to be included. And at Progress, we are committed to making that a reality.

We have exciting careers in supporting young people with learning disabilities. Visit progresscare.co.uk/jobs

Are you passionate about caring for young people with learning disabilities? Inquire about our outstanding fostering service. Visit progresscare.co.uk/fostering

Father’s Day 2025: Join us at Progress Walk and Talk

Walk. Talk. Connect.

This Father’s Day – Sunday 16th June at 11:30am, we’re inviting you to join us for the very first Progress Walk and Talk at the beautiful Elvaston Castle and Country Park!

Whether you’re a foster carer, friend, family member, or just curious about fostering — this is your chance to unwind, connect, and enjoy a gentle walk with the Progress community.

Meeting point: Main park car park (Sat Nav: DE72 3EP)
Four-legged friends welcome!
Bring a picnic or enjoy a bite at the on-site café afterwards.

Let’s take a step together toward building an even stronger, more supportive fostering family.

Click here to register.

How Progress Built a Legacy of Care

It began with a single vision, grew with relentless passion, and today, Progress marks 25 years of changing lives—one young person at a time. 

This Friday, Progress celebrates an extraordinary milestone: 25 years of supporting and transforming the lives of children and young people. What started as a passionate vision has grown into a legacy of impact, powered by leadership, innovation, and an unwavering commitment to care. At the heart of this journey stand two remarkable women: founder and CEO Bal Dhanoa, MBE, and Managing Director Claire Rogers. In a candid and heartfelt conversation, they reflected on the moments, milestones, and meaning behind the Progress story.

Bal remembers the moment she met Claire. “That girl’s got a future with me,” she recalls thinking during Claire’s job interview for a role at Portland House, one of Progress’ earliest homes. “She had fire in the belly, ambition, and a strong value base. I knew I could work with that.” Instead of starting as a care staff member, Claire was brought in as deputy manager, and the partnership was born.

Since then, Bal and Claire have become more than colleagues. They’ve become co-visionaries, collaborators, and, in many ways, family. “We think very similarly,” Bal says. “We often arrive at the same idea around the same time. We just know when something’s right,” Claire added. That synergy has become a hallmark of Progress: quick, bold decisions rooted in deep understanding of care, children’s needs, and the sector’s evolving landscape.

Building Something Different

From the very beginning, Bal set out to do things differently. “I was a small fish in a very big pond,” she says. “I had to learn to swim quickly. Innovation became a necessity.”

That drive to stand out, to do better, has shaped every decision. Whether it was creating Regis House as a respite service during a supervision meeting or designing short-break models like the one at Stourbridge House, Progress has consistently led with imagination and responsiveness.

Claire reflects on the hardest project: “Stourbridge House was a challenge. The model was different, and we had to fight to justify it. But we knew it was right. And today, it has received an Outstanding rating. We’ve helped families stay together. That’s why we did it.”

For Bal and Claire, Progress has always been about people—those cared for, and those delivering that care. “Our staff have given us back in abundance because we’ve trusted them,” Claire says. “You see ability, you give opportunity, and people thrive.”

From volunteers like Kim, who now leads one of the organisation’s flagship services, to those celebrating 15–20 years of service, Progress has grown careers alongside services. “We build people,” Bal says. “It’s in our DNA. Passion, compassion, and commitment—if you don’t have that, you won’t last long at Progress.”

The company culture is built on celebrating milestones. Every five years, Progress pauses to take stock and recognise achievements. This 25-year mark, according to Bal, is not just a celebration, it’s a validation of Progress’ values of care, trust, respect and progress.

The celebration on Friday (June 13th) isn’t only about looking back, it’s also about challenging the way children’s social care is seen.

“We’ve always tried to change the narrative,” says Bal. “Too often, private sector care is seen as profit-led. But we’ve shown that profit can drive growth, investment, and innovation. We’ve built something that puts children first.”

That’s why this year’s keynote speaker, the inspirational Fatima Whitbread, is such a fitting choice. A care-experienced leader herself, she embodies what Progress stands for: resilience, impact, and the power of lived experience. “She’s not just telling her story,” Claire says. “She’s out there changing the world.”

Looking Ahead: A Future of Innovation

As Progress looks toward the next 25 years, both leaders are clear: the future of care will demand adaptability, creativity, and bold thinking.

Bal envisions homes powered by technology, where robots assist with lifting and admin is handled by AI, allowing Progress team members to further focus on delivering care, fostering connections and building even stronger relationships. Claire is also forward-thinking. She sees wearable tech, user-friendly environments, and new ways to give time back to Progress staff and the young people.

But while the tools may change, the core will not. “You still need the human touch,” Bal says, “it’s what makes care meaningful,” Claire added.

Through laughter, stories, outtakes, and even debates about who wore yellow best, Bal and Claire’s dynamic is more than professional, it’s personal. And that’s what makes Progress special.

“It’s been a beautiful journey,” Bal says. “We’ve made a difference. And we’re not done yet.”

As Progress marks 25 years, we invite every staff member, stakeholder, foster carer, partner, family, and friend to join in not just remembering the past, but in reimagining the future. Because for everyone involved, Progress isn’t just a name. It’s a legacy of care.

Celebrating Progress Through Young Eyes and Creative Hands

Progress is turning 25, and our young creators are telling the story their way—one masterpiece at a time.

As the seven-day countdown to our 25th anniversary begins, we are excited to share a glimpse of the amazing arts and crafts created by some of our wonderful children and young adults in honour of this special occasion.

From our adult services, we have a stunning submission and message from The Hub that beautifully reflects the creativity and spirit of our community. Over in Coventry at Henley Lodge, the children have crafted a vibrant and joyful piece that brings a smile to everyone’s face. We’ve also received a heartwarming entry from our Fostering Service, filled with colour, care, and celebration.

With these lovely contributions setting the tone, everything is shaping up perfectly for our 25th anniversary celebration next Friday. We can’t wait to mark this momentous occasion!

Moments That Matter: Parents Honour 25 Years of Progress

For many families, Progress has meant finally being able to breathe…

When Michelle first arrived at Wellcroft House with her daughter Jodie, she was carrying more than just bags. She carried years of worry, exhaustion, and the invisible weight that so many parents of children with special educational needs and disability (SEND) know too well, the weight of being everything, all at once, all the time.

That was seven years ago.

Now, as Progress marks its 25th anniversary, Michelle looks back on that moment as the beginning of something she didn’t know how much she needed: relief, partnership, and a new version of normal.

“My daughter Jodie has been at Wellcroft House for about seven years,” Michelle says, her voice steady with the kind of calm only trust can bring. “She was 18 when she moved in. She has been supported to have more independent skills. She goes to the gym, she has made friends, even gone to work.”

These aren’t just activities. They’re markers of a life expanded, a childhood carefully nurtured into young adulthood, with all the dignity and individuality that should accompany it.

“They dress her like an adult, not a child,” Michelle says. “She’s very particular about what she likes to wear. And they work around that, making sure she’s dressed appropriately for the weather but also for who she is.”

There’s a quiet pride in Michelle’s voice. It’s not boastful. It’s relieved.

“I have no worries when I leave her there. I know she’s being looked after. The communication is excellent. I couldn’t ask for a better place for my daughter to be.”

A Place to Breathe

Progress has never been just about the young people. It has also been about the families behind them — the parents, grandparents, and siblings who live in the delicate balance between love and burnout. For Ellie’s parents, the journey was a balancing act that never quite balanced until it did.

“As Ellie is our eldest and we have two younger children, family life was not easy,” they said. “It was often very challenging to get the balance right.”

That changed when Ellie moved into Wellcroft House.

“Ellie living at Wellcroft House has allowed us to support and nurture our other two children without restrictions while knowing that Ellie is well cared for.”

That peace of mind is priceless. But it’s more than just the basics of care. It’s the joy of seeing their daughter fully embraced by a community.

“We know she’s happy and settled because we see it in her face when she returns there. The team is committed to all of the residents. They’re caring, supportive, and always have Ellie’s best interests at heart. For that, we will always be grateful.”

There are moments that still surprise them. The cultural celebrations. The little trips. The parties. The photos.

“We love the way the team embrace and celebrate all cultural festivities during the year and take Ellie to different places. She’s exposed to so many different experiences. We particularly enjoy the parties we’re invited to.”

Then they pause, and say something that echoes what so many families feel but rarely say aloud: “You should all be very proud of how your work makes such a difference to the lives of the residents and their families, too.”

A Room, a Routine, a Life of His Own

At Stourbridge House, it is the small details that stay with Matthew’s mum. The laughter. The routine. The stillness in her own home when he’s away, a silence that, for once, is not heavy with guilt.

“Matthew loves coming to Progress,” she says. “He just enjoys it so much. And for me, it allows me to have a bit of a normal life. To just relax. To see friends. To do normal things that I just don’t get to do as a full-time carer.”

Her gratitude is clear, but it runs deeper than convenience. It’s existential. It’s survival. “Progress is an absolute lifesaver,” she says. “They’ve become like family to me and to Matthew.”

Some families speak briefly, but even their few words carry enormous weight.

“We’d like to thank all the staff for looking after Louise for many years,” says one parent. “And for the support in ill health. Thank you to everybody there. Congratulations on your 25th anniversary.”

And from another set of parents:

“Junu’s stays at Stourbridge House (Adults) make a big difference to him, and to us. Keep up the great work.”

These aren’t grand declarations. They’re testimonies to a kind of everyday heroism. The quiet, committed work of carers, support staff, team leaders, and managers who ensure that every young person at Progress is treated with dignity, encouraged to grow, and given a life that reflects their potential, not just their diagnosis.

A Legacy Etched in Everyday Lives

As Progress marks 25 years of service, it does so not with fanfare but with stories like these. Stories of mornings made easier, families made whole, children who feel seen, and parents who finally, finally, can exhale.

Progress Founder and CEO, Bal Dhanoa MBE, and other leaders of Progress have spoken proudly of the systems, the models, and the structures built. But what the families remember are the birthday parties, the culturally sensitive clothing choices, the late-night reassurance calls, and the moments when someone, anyone, simply said, “It’s okay, we’ve got this.”

That’s what 25 years of Progress looks like. Not a headline. Not a statistic. A human story, multiplied across hundreds of families, year after year. And that’s what makes it extraordinary.

It is so heart warming to hear these beautiful messages from families. To all our teams I say thank you for the care and compassion you all share, to make our young peoples’ lives so special. I am so proud of each and every one of you. And I look forward to our forthcoming celebrations evening — Bal Dhanoa MBE (Founder/CEO, Progress).

Fatima Whitbread to Speak at Progress’ 25th Anniversary Celebration, Highlighting the importance of Excellence in Care

Progress, a trusted leader and pioneer in providing exceptional care services, is thrilled to announce that Olympic medalist and care and social change advocate Fatima Whitbread will be the keynote speaker at its upcoming 25th Anniversary Celebration. The event, focused on celebrating a quarter-century of dedication to excellence in care, will highlight the transformative power of compassionate, person-centred care, where the voices of young people are truly heard.

The event, set to take place on 13th June at the Vox Birmingham, will bring together leaders from the care sector and community partners to reflect on the milestones and achievements of Progress over the past 25 years. Fatima Whitbread will share her inspiring story of resilience, the importance of the right care in overcoming challenges, and the role of excellence in achieving success.

We are incredibly excited to have Fatima Whitbread join us for our 25th anniversary celebration,” said Balwinder Dhanoa MBE CEO of Progress Care. “Her story of overcoming adversity, combined with her commitment to empowering vulnerable communities aligns perfectly with our values of care, respect, and excellence. Fatima’s powerful message will inspire everyone in attendance as we continue to strive for excellence in every aspect of the care we provide.

 

The Project That Tested Everything We Believed In…

It began with a bold idea, a lot of resistance, and a team determined to make it work.

As Progress celebrates 25 years of delivering quality care and outcomes, it’s only fitting that we spotlight some of the most transformative projects in our journey, especially those that have redefined what support can look like during times of crisis and complexity.

In a recent conversation with our Managing Director, Claire Rogers, and Founder and CEO, Bal Dhanoa MBE, were asked which of our services they each felt was the most challenging to set up. Take a guess. Today, that service has grown into a truly unique offering; it is now a pillar of innovation, resilience, and hope.

Bridging the Gap with Courage and Conviction

When asked which project had been the toughest to bring to life, both Claire and Bal responded without hesitation. Stourbridge House.

The concept behind our short break services was bold: to create a safe and supportive space for families of children with complex needs when they were approaching breaking point. But turning that vision into reality meant navigating a labyrinth of regulatory frameworks and challenging long-held assumptions about how such services should operate.

“There was a rub with the way the regulator regulates and the way they want services to be set up,” Claire explained. “I had to present an academic paper to justify our approach. It couldn’t just be about what we believed, it had to be backed with evidence.”

Yet belief was at the heart of it. Progress believed in its model and the difference it could make. That conviction paid off. Today, Stourbridge House delivers exactly what it set out to: a calm, stabilising refuge during times of crisis. It is a place where families and professionals can pause, regroup, and make thoughtful decisions, avoiding unnecessary breakdowns in care.

Equally powerful has been the impact of our wider Short Breaks provision. For families raising children with complex needs, the journey can be isolating and exhausting. Short Breaks offer vital respite, helping families stay together and thrive over the long term.

“We know that without that support, some of those families would have broken down,” Bal reflected. “Parents used to sit in my office in tears, saying they couldn’t cope anymore. Creating a service that could change that reality, even for one family, was reason enough.”

“But we’ve done that tenfold,” Claire added.

At the core of these services are our people. A shining example is Kim, the manager at Stourbridge House. Her journey began as a volunteer, and her entire career has grown within Progress.

“She came to us straight from school,” Claire recalled. “She has such a passion for mentoring the next generation of carers. Her dedication has built a team that truly embodies the Progress vision.”

This culture of nurturing talent and fostering leadership continues to drive our services forward, ensuring compassion, excellence, and sustainability.

A Legacy of Excellence

Stourbridge House, The Bridge, and our Short Breaks services are now recognised for their outstanding contributions — not just by the families and communities they support, but by regulators and partners as well. Stourbridge House has been rated ‘Outstanding’ by Ofsted, while The Bridge holds an ‘Outstanding’ rating in leadership — testaments to the years of dedication, heart, and perseverance by the entire Progress team.

As we mark our 25th anniversary, we do so with immense pride in what we’ve built, and deep gratitude to every family, young person, and team member who continues to shape the Progress story.