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A Year to Remember, a New Year to Celebrate

Posted on by Paul Adepoju

As 2024 comes to an end, I would like us all to take a moment to reflect on our journeys. Let’s be grateful for the amazing foster carers, care staff, and leaders who share their vision and empower their teams to be the best versions of themselves. You are all truly angels on this earth.

Life brings its share of trials and tribulations, and nothing truly meaningful ever comes easy. Whatever this year has been for you, it’s okay to take things slow. Life can be busy and chaotic; we make mistakes and learn from them. The most important part is practicing self-forgiveness and striving for self-growth.

We don’t need to have everything planned. After my own personal losses, I stopped trying to plan everything and instead focused on being a good person and doing my best. External circumstances and internal conflicts can sometimes feel like they’re stalling us, but progress isn’t about being perfect or reaching the top—it’s about momentum. Taking risks, getting started, and contributing to something meaningful with the right intentions can make all the difference.

Our Progress values guide me every day. I believe that when we treat others with respect, love grows strong, and where there is love, there is a sense of safety.

If you believe in yourself, in what you’re doing, and in what you hope to achieve, no adversity is too great to overcome.

Please take time this festive season to check on family and friends who may have been quiet. For some, this can be a challenging time of year. To those facing difficulties or overcoming adversity, I hope things get better for you soon.

On behalf of the senior team at Progress, I wish you all blessings and happiness in the New Year ahead.

With love from
Tina Bhardwaj — Head of Children’s Services, Progress

Season’s Greetings from Progress: Reflecting on 2024 and Looking Ahead

Posted on by Paul Adepoju

As the festive season approaches, we at Progress come together to celebrate a year filled with remarkable achievements, unwavering dedication, and inspiring stories. Christmas is not only a time to rejoice but also an opportunity to reflect on the past year and anticipate the opportunities of the new one. With 2024 drawing to a close, we wish to extend our heartfelt gratitude to everyone who has been part of our journey. 

This year has been one of significant milestones for Progress as we continue to make a profound difference in the lives of those we support. 2024 has proven to be a testament to the resilience and passion of our team. As we celebrate Christmas and other festivities, we also take a moment to celebrate our shared successes and the positive impacts we’ve made together. 

As we step into the New Year, let us carry forward the spirit of care, trust, respect and progress that defines Progress. Together, we can achieve even greater heights and continue to make a lasting difference in the lives of those we serve. 

Wishing you all compliments of the season. Merry Christmas and a Happy New Year! May your holidays be filled with joy, laughter, and the warmth of loved ones. 

Warm Words from Our Senior Team 

Bal Dhanoa MBE – Chief Executive Officer: “As we celebrate this festive season, I am reminded of the incredible strength and commitment our team has shown throughout 2024. Each of you has played a crucial role in shaping Progress into a place of compassion, innovation, and excellence. May this Christmas season bring joy and peace to you and your loved ones, and may 2025 be even brighter for all of us.” 

Raj Dhanoa – Chief Financial Officer: “This year, we continue to invest in the people and projects that matter most. Thank you for your dedication and collaboration in making this possible. Wishing everyone happy celebrations – a warm and joyous Christmas and a prosperous New Year.” 

Claire Rogers – Managing Director: “Our collective success in 2024 is a reflection of the passion and commitment of every member of the Progress family. As we enter this festive season, I hope you take pride in all we’ve accomplished and I would like to recognise the large number of our team members that will be helping those we support to enjoy the festive season. I hope that it is peaceful and calm and that they get a nice balance and get to spend quality time with their families and enjoy a well-deserved rest. Here’s to an inspiring 2025 ahead!” 

Mike Butler – Board Advisor: “As we wrap up another impactful year, I’m grateful for the innovation and resilience that define our organisation. Christmas is a time to celebrate our achievements and recharge for the future. May your holidays be filled with joy and your New Year be filled with opportunity.”

Angeline Freer – Head of Corporate and Commercial Services: “I’m proud to look back on a year of outstanding teamwork and meaningful progress. May the festive season bring you happiness and the New Year bring us new horizons to explore together. Merry Christmas!”

Tina Bhardwaj – Head of Children’s Services: “2024 has been a year of hope and growth for the children and families we serve. I’m deeply grateful to our team for their dedication and compassion. Wishing you all a magical Christmas and a fulfilling New Year.”

Phil Mcdonald – Head of Adult Services: “Our achievements this year have been rooted in empathy and collaboration. Thank you for making a difference every day. May your Christmas be merry and your New Year be full of promise and possibility.”

Harjinder Deo – Finance Manager: “As we close the books on 2024, I’m proud of the strength we’ve built together. Let’s celebrate this festive season with gratitude and look forward to continuing our journey of success in 2025. Happy holidays to all!” 

The Vital Role of Support Workers at Christmas

Posted on by Paul Adepoju

The holiday season is a time for joy, togetherness, and reflection. While many of us spend Christmas surrounded by loved ones, indulging in festive traditions, there are those whose dedication ensures others can experience the warmth of the season, no matter their circumstances. At Progress, our support workers embody this spirit of care and compassion, even on Christmas Day. 

For support workers like Harninder Singh, the festive period is an opportunity to create special moments for the individuals they support. This Christmas, Harninder will be on duty, ensuring that young individuals being supported by The Hub experience the magic of the season in a way that is meaningful and memorable for them. “One of our residents, Adam, will have his family visiting for a few hours on Christmas Day,” he shares. “After that, we’ll plan some activities in the evening to keep the festive spirit alive. I’ll even be wearing my Christmas hat!” 

Harninder’s commitment highlights the importance of the role support workers play—not just in providing essential care but in creating an environment of joy and community. At The Hub, and across Progress, this means going beyond the practicalities of care to ensure residents feel included in the season’s celebrations. From organising festive activities to sharing meals and laughter, the focus is on fostering a sense of belonging and cheer. 

For many of our young adults, these moments are deeply significant. “Christmas is about more than decorations or presents,” Harninder explains. “It’s about ensuring that everyone feels warm, valued, and cared for, especially during the colder months when many people face challenges like staying warm or affording heating.” 

At Progress, we recognise and deeply appreciate the dedication of our staff who work during the holidays. Their efforts ensure that the people we support continue to receive the care they need while also enjoying the festivities in a way that brings joy and comfort. To every support worker who gives their time and energy during this season, we extend our heartfelt gratitude. 

Harninder’s Christmas wish is simple yet poignant: “Live in peace, stay warm, and have a good Christmas and a Happy New Year.” It’s a sentiment that reflects the very essence of Progress’ mission—providing care that goes beyond the expected to touch lives in meaningful ways. 

As we celebrate this season, let us not only enjoy the festivities but also take a moment to acknowledge the incredible work of our support workers. Their dedication ensures that every resident, no matter their situation, can share in the warmth and joy of Christmas. To all our staff on duty this Christmas: thank you for the invaluable role you play in making the season brighter for so many. 

The Role of a Support Worker at The Hub: Empowering Lives with Compassion and Care – Harninder

Posted on by Paul Adepoju

Support workers at The Hub play an instrumental role in enabling the people supported to achieve their fullest potential while living as independently as possible. The Hub, part of Progress’ supported living services, is a unique space where individuals currently aged 18 to 29 receive tailored support to navigate their lives and grow in confidence. For support workers, the role goes beyond simply providing care—it’s about fostering dignity, independence, and meaningful connections in an environment where every day brings new opportunities and challenges.  

Supporting Independence and Building Confidence 

The primary goal of a support worker at The Hub is to help people develop the skills they need to lead independent and fulfilling lives. From personal care to household tasks, every activity is an opportunity to build confidence and autonomy. “Even the smallest tasks, like guiding an individual to make a cup of tea or helping them organise their shopping, can be transformative,” explains Harninder Singh, a support worker at The Hub. “It’s about celebrating every achievement, no matter how small it seems.” 

Daily routines are designed to encourage people to participate actively in their care and activities, fostering a sense of responsibility. These routines range from physiotherapy sessions to community outings and rehabilitation exercises, all tailored to the individual’s abilities and interests. For the people supported, this personalised approach creates a sense of purpose, while for support workers, it offers the rewarding experience of seeing progress unfold. 

The focus on independence also involves empowering people to make choices and take control of their lives. Support workers serve as guides and mentors, ensuring they feel capable and supported as they navigate new experiences. This collaborative approach underpins the success of The Hub’s services, ensuring individuals feel valued and capable in their journey towards independence. 

Adaptability: Meeting Diverse Needs 

The Hub’s supported living environment caters to individuals with a wide range of needs, requiring support workers to be highly adaptable. Some individuals require intensive one-to-one care, including assistance with complex medical conditions such as epilepsy management or PEG feeding. Others are more independent, needing only guidance and encouragement to achieve their goals. “Each day is different,” says Harninder . “You might be supporting someone with personal care in the morning and helping another resident work on their confidence during a community outing in the afternoon.” 

This diversity demands flexibility and creativity from support workers, who must tailor their approach to suit each individual’s unique circumstances. Technology also plays a vital role in delivering consistent care. At The Hub, tools like One Touch streamline communication and documentation, allowing support workers to access care plans, record activities, and share updates efficiently. Harninder admits that adjusting to digital systems was initially challenging but acknowledges their benefits: “Once you get the hang of it, everything is right there on your phone or tablet, which makes it so much easier to stay organised and provide the best support.” 

The role also requires quick thinking and the ability to handle unexpected situations with poise. Whether it’s finding indoor activities during bad weather or managing behavioural challenges, support workers must remain calm and resourceful, always keeping the well-being of the person supported at the forefront. 

Building Trust and Fostering Relationships 

The success of The Hub’s services relies heavily on the strong relationships support workers build with the people supported. These relationships are rooted in trust, mutual respect, and a shared commitment to personal growth. “When I first started working with one of the individuals, I was nervous about how to approach him,” Harninder reflects. “But over time, we built trust, and now we work together with confidence and understanding.” 

Trust is fostered through consistent communication and empathy, allowing people to feel secure and supported. Professional boundaries are maintained, but the atmosphere at The Hub is warm and collaborative, with a focus on creating a sense of community. “The Hub feels less like a workplace and more like a family,” Harninder says. “Everyone is approachable, from the management team to the staff, which makes a huge difference in how we work together to support the people in our service.” 

By prioritising trust and respect, support workers create an environment where residents feel valued and capable. This foundation not only enhances the quality of care but also empowers residents to engage fully with the opportunities available to them. 

Rewards and Challenges 

While the role of a support worker is deeply rewarding, it also comes with its challenges. The demands of the job can be both physical and emotional, requiring resilience and dedication. “It’s not always easy,” Harninder admits. “But when you see a individual achieve something they never thought possible, it makes everything worth it.” 

One of Harninder’s most memorable moments involved helping an individual navigate a shopping trip independently. “Watching him pick out items, load them onto the conveyor belt, and pack his shopping bags—it was such a proud moment for both of us,” he recalls. “It’s those little victories that remind you why this work is so important.” 

The role also requires a proactive mindset, as support workers are often responsible for planning activities and finding ways to keep the people they support engaged. Creativity and enthusiasm are essential traits for anyone considering this career, as is a genuine passion for making a difference. “You have to want to do this job for the right reasons,” Harninder emphasises. “It’s not about the pay—it’s about helping people live their best lives.” 

For support workers at The Hub, the role is more than just a job—it’s an opportunity to create meaningful change, one day at a time. Through their dedication and compassion, they help residents build the skills, confidence, and independence needed to thrive, making The Hub a truly transformative place. 

Tony’s Decade of Dedication and Going Above and Beyond at Progress

Posted on by Paul Adepoju

I’ve always enjoyed helping people, and this job allowed me to bring the same care I gave my daughter to other young people.

In the world of residential care, some individuals stand out for their exceptional dedication and passion. Anthony Marsden, fondly referred to by peers and colleagues alike as simply “Tony,” is one such person. Celebrating a decade of service with Progress, Tony was recently recognised at the Progress Annual Conference with not one, but two awards: the Long Service Award and the prestigious “Going Above and Beyond” Award. These accolades highlight his unwavering commitment and extraordinary contributions to the young people he supports at Oak Cottage. 

Tony was nominated for his unwavering dedication and selflessness which have made him an invaluable member of the Oak Cottage team. He consistently goes above and beyond, stepping in whenever needed to ensure the smooth running of the service. Whether it’s picking up extra shifts, researching the purchase of a new minibus, or responding to an emergency at 2 a.m. to take a young person to the hospital, Tony always puts the needs of Oak Cottage and its residents first. His commitment and reliability are a testament to his character and his passion for making a difference. 

Described as the most caring Residential Support Worker by his colleagues, Tony has built unshakeable trust with young people and professionals alike. His respectful and compassionate approach creates an environment where everyone feels valued and supported. Tony’s ability to form meaningful connections with those around him is truly inspiring, making him not just a great team player but an aspirational figure for everyone at Progress. 

Commending Tony for his Meritorious Service at Progress 

Tina Bhardwaj, Head of Children’s Services at Progress, shared her heartfelt appreciation for Tony’s dedication and hard work: 

“Tony has been a cornerstone of Oak Cottage for as long as I can remember. He is incredibly hardworking and wears his heart on his sleeve. Always with a smile on his face, Tony’s love for his job is evident in everything he does. 

I recall feedback from a regulator who observed Tony in action and shared their impressions: ‘Tony is in tune with the children he cares for; he knows their every cue.’ They mentioned a particular moment when a young person had dry lips and wanted some lip balm applied. Without needing to be asked, Tony instinctively understood and helped, earning a grateful smile from the young person. 

Moments like these fill my heart with pride. Thank you, Tony, for everything you do. We are so fortunate to have you as part of our Progress family.” 

 

From Factory Worker to Caregiver Extraordinaire 

Tony’s career journey began in an entirely different sphere. For 21 years, he worked in a factory – a role that, while steady, lacked the sense of fulfilment he craved. After adopting his daughter, Tony felt a calling to help young people and pursued a path into social care. While studying social work at the University of Birmingham, he discovered his true passion lay in residential care. 

In July 2014, Tony joined Progress and found his home at Oak Cottage. “This role felt like the perfect fit,” he reflected. “I’ve always enjoyed helping people, and this job allowed me to bring the same care I gave my daughter to other young people.” 

A Day in the Life of Tony 

For the past ten years, Tony has been outstanding at Oak Cottage, a residential home supporting young people with complex needs. His days are a blend of challenges and rewards, encompassing school runs, coordinating medication, managing appointments, and fostering a nurturing environment. 

“Morning routines are often the busiest,” Tony explained. “From ensuring personal care to preparing for school, there’s a lot to juggle, but it’s worth it to see the young people ready and smiling as they start their day.” 

Tony’s role goes beyond routine care. He has been a steadfast presence during hospital stays and medical procedures, providing reassurance to young people and their families during stressful times. “Being there for them during operations, seeing them recover, and knowing I’ve helped in some way is incredibly rewarding,” he said.  

Tony’s ability to thrive in a demanding role is rooted in his empathy and strong sense of teamwork. Open communication with colleagues, regular debriefs, and a supportive environment have been key to maintaining resilience. 

Fulfilment for Tony comes from the smiles, achievements, and progress of the young people he cares for. “When families or social workers express their gratitude, or when a young person accomplishes something new, it’s a reminder of why I do what I do,” he shared. 

Recognised for Going Above and Beyond 

Tony’s exceptional dedication was formally acknowledged at the Progress Annual Conference, where he received the “Going Above and Beyond” Award alongside the Long Service Award. These honours reflect his tireless efforts, his willingness to step in whenever needed, and his ability to bring out the best in the young people he supports. 

Reflecting on the recognition, Tony said, “It was such a surprise and an honour. I’ve always just done my best to support the young people here, and it’s amazing to know that’s been appreciated.” 

A Bright Future Ahead 

As he looks to the future, Tony is considering ways to grow within Progress while continuing to focus on his hands-on work with the young people he deeply cares for. “I love what I do, and I want to keep making a difference,” he said. “This isn’t just a job—it’s a part of who I am.” 

Tony Marsden’s story is a shining example of dedication, compassion, and a commitment to excellence. At Progress, Tony isn’t just a valued team member—he’s a cornerstone of the community, embodying the organisation’s values of care, trust, respect and progress. 

The Hub: Empowering Lives and Building Independence

Posted on by Paul Adepoju

At the heart of Progress, The Hub is a vibrant supported living service dedicated to transforming the lives of young adults. Helmed by Kimberley Parkes, the service lead, and Rachael Thompson, the registered manager, The Hub fosters a nurturing environment where residents can achieve their full potential.  

The service is specially designed to support young adults between the ages of 18 and 27, offering a safe, inclusive space that empowers them to embrace independence while receiving the care they need. With its person-centered approach, The Hub is a vital lifeline for individuals and their families, providing more than just support—it offers hope, progress, and a brighter future. 

A Vision Beyond Care 

The Hub is guided by a vision that extends far beyond traditional care. It is a place where young adults are empowered to take control of their lives, no matter their circumstances. Residents with life-limiting or degenerative conditions are encouraged to achieve meaningful milestones, such as visiting the seaside for the first time or mastering life skills like preparing a meal. These achievements, while seemingly small, represent monumental steps toward independence and confidence for many residents. The team works tirelessly to create experiences that promote dignity and self-worth, helping individuals see beyond their limitations and focus on what they can achieve. 

Beyond its immediate impact on residents, The Hub’s philosophy reflects a deep commitment to community and inclusion. By emphasising normality and opportunity, the service ensures that residents feel a sense of belonging and self-respect. This philosophy inspires not only those living at The Hub but also their families and the community around them, demonstrating that every life is valuable and worth celebrating. Every success story becomes a testament to the profound impact of tailored, compassionate care, making The Hub a shining example of what supported living can accomplish. 

Central to this vision is the idea of fostering a future where every individual, regardless of their challenges, has the opportunity to thrive. The team at The Hub understands that empowerment comes in many forms, from encouraging small daily victories to helping residents achieve lifelong goals. This vision not only shapes the daily work of The Hub but also sets a standard for excellence in supported living services. By prioritising each resident’s unique journey, The Hub creates an environment where transformation and growth are both possible and celebrated. 

The Hub’s dedication to this vision ensures that it remains a leader in supported living. By focusing on the individual needs and aspirations of its residents, The Hub redefines care as a collaborative, empowering process. It is this holistic and forward-thinking approach that makes The Hub an invaluable resource for young adults and their families. 

Diverse Support Services 

The Hub’s services are as diverse as the individuals it supports, ensuring that each person receives care tailored to their specific needs. The service accommodates residents within its supported living facility while extending support to families in the surrounding community. This dual approach allows The Hub to cater to a wide spectrum of requirements, from those who need complex medical care to individuals seeking guidance in their journey toward greater independence. The variety of services reflects The Hub’s commitment to meeting individuals where they are and helping them move forward. 

For residents with complex needs, The Hub provides specialised care, including moving and positioning, peg feeding, and epilepsy management. These services are delivered with precision and compassion, ensuring the highest standards of care. At the same time, The Hub supports individuals with autism, ADHD, or other developmental conditions, helping them navigate daily challenges while building the skills and confidence to live more independently. This comprehensive approach ensures that The Hub is a place where all needs—physical, emotional, and social—are met. 

The community support aspect of The Hub is equally robust. By working closely with families, The Hub helps create a supportive network that extends beyond its walls. This collaborative effort strengthens the impact of its services, enabling young adults to thrive in their communities. Social workers and other external partners also play a crucial role, referring individuals to The Hub and helping tailor care plans that align with each person’s unique circumstances and goals. 

At the heart of these services is a commitment to fostering independence and dignity. Whether it’s through rehabilitation programs, daily living support, or community integration activities, The Hub’s services are designed to empower residents and their families. This holistic approach ensures that everyone involved benefits from the care and support provided, creating a ripple effect of positive change. 

A Typical Day at The Hub 

Life at The Hub is as dynamic and engaging as the individuals it supports. A typical day balances meeting basic needs, such as personal care and domestic tasks, with activities that promote growth, independence, and joy. Residents are encouraged to participate in daily routines, from preparing meals to organising their living spaces. These tasks not only instil a sense of responsibility but also help build valuable life skills that contribute to their independence over time. 

Physical and recreational activities form a core part of the daily schedule. Residents may attend physiotherapy sessions, participate in swimming for rehabilitation, or engage in hobbies that bring them joy and fulfilment. Each activity is tailored to the individual’s abilities and interests, ensuring that they are both challenging and rewarding. This approach helps residents stay active and engaged, promoting physical health and emotional well-being. 

The Hub’s staff play a crucial role in making each day meaningful. They work closely with residents to plan activities, set goals, and celebrate achievements. This collaborative dynamic ensures that residents feel supported and empowered, fostering a sense of agency in their own lives. Whether it’s organizing a day trip, helping with rehabilitation exercises, or simply sharing a moment of laughter, the staff are dedicated to making every day at The Hub memorable. 

What truly sets The Hub apart is its emphasis on creativity and initiative. Residents and staff alike are encouraged to explore new opportunities, from discovering local events to trying out new hobbies. This proactive approach ensures that life at The Hub is never stagnant but always evolving, offering residents and staff alike the chance to grow and thrive. 

The Team Behind the Success 

The Hub’s dedicated team is the backbone of its success. Led by Rachael and Kim, the team embodies qualities such as kindness, trustworthiness, and enthusiasm. Kim emphasises that while technical skills can be taught, traits like compassion and a positive attitude are innate and indispensable. This focus on character ensures that every team member contributes to the supportive and empowering environment that defines The Hub. 

The team’s diversity is another strength, with members bringing a wide range of skills and experiences to their roles. This diversity allows The Hub to cater to the unique needs of each resident, pairing them with staff whose expertise aligns with their requirements. Whether managing complex medical needs or providing emotional support, the team works collaboratively to ensure that every resident receives the best possible care. 

A culture of growth and development permeates the team at The Hub. Many staff members, including Kimberley, have advanced through various roles within Progress, gaining valuable experience along the way. This commitment to professional development not only benefits the staff but also enhances the quality of care provided to the people they support. By investing in their team, Progress ensures that The Hub remains at the forefront of supported living services. 

Finally, the team’s passion and dedication create a vibrant and inspiring atmosphere. Their commitment to empowering residents and fostering independence is evident in everything they do. By prioritising kindness, trust, and initiative, the team at The Hub continues to make a profound difference in the lives of the young adults they serve. It is this unwavering dedication that makes The Hub a truly exceptional place to live and work. 

Stourbridge Children: A Dynamic Service in Progress Children’s Services

Posted on by Paul Adepoju

At Stourbridge Children, a crucial part of Progress Children’s Services, the commitment to providing high-quality care for children with challenging and complex needs is evident in the dedication and adaptability of the staff. This service operates around the clock, ensuring that every young person receives the personalised attention and support they require. 

Stourbridge Children is a hub of activity, catering to children with a range of complex needs. The staff engage in full hands-on operations, tailored to each child’s specific requirements. For example, one young person necessitates constant heart rate monitoring using an oximeter throughout the night. This level of care ensures that any changes in their condition are immediately addressed. 

“We’ve got children with challenging needs and children coming in with complex needs. It’s a full hands-on operation at the service,” shares a staff member, highlighting the intensive and attentive nature of their work. 

Routine and Familiarity 

While some children at the service require intensive monitoring, many others are familiar with the routines and environment of the house. These children seamlessly integrate into the daily schedule, engaging in activities and following established routines with ease. This familiarity helps in creating a stable and predictable environment, which is crucial for their well-being. 

“The majority of the kids, they just come in, they know the routine, they know the house so they just get in and do what they want or need to do,” a staff member explains. This autonomy allows children to feel more at home and secure in their surroundings. 

Night care at Stourbridge Children is also a critical component of the service. The staff are well-versed in the sleep patterns of the children, ensuring that those requiring special attention during the night receive it. This includes addressing any sleep disturbances and identifying their causes, which is vital for the overall health and well-being of the children. 

“If any child is struggling with sleep, we have to find out what is causing that lack of sleep,” a team member emphasises, underscoring the importance of attentive and responsive care. 

A Dynamic and Engaging Environment One of the most rewarding aspects of working at Stourbridge Children is the dynamic and ever-changing environment. Each day brings new experiences, particularly when new young people join the service. This constant evolution keeps the work engaging and allows staff to encounter a wide range of behaviours and challenges, fostering a rich learning experience. 

“It’s not boring. The days are not the same, especially when we have new young people joining us. It’s interesting because we are always seeing different levels of behaviours,” a staff member notes. This diversity makes the service a stimulating place to work and grow professionally. 

Join Our Team 

Stourbridge Children is dedicated to making a positive impact on the lives of children with challenging and complex needs. If you are passionate about providing exceptional care and are looking for a dynamic and fulfilling career, consider joining our team. Explore career opportunities at progresscare.co.uk/jobs and become part of a service that is truly making a difference. 

Reg 44: Progress Earns Praise for Exceptional Care and Support

Posted on by Paul Adepoju

All children are progressing extremely well and receiving the individualised care they need to flourish. 

Regis House, a key home under Progress Children’s Services, has received glowing feedback following its latest independent Regulation 44 review. The report highlighted exceptional care and the remarkable progress of children within its care. 

“All children are progressing extremely well and receiving the individualised care they need to flourish,” the independent Regulation 44 visitor remarked. This assessment underscores the staff’s commitment to fostering a nurturing and empowering environment. 

The report also praised the team’s focused efforts in documenting and celebrating the achievements of the children, further validating their dedication to recognising and reinforcing individual milestones. The recent Progress Annual Conference was singled out as a major success, leaving the staff inspired and reenergised to continue their outstanding work. 

Regulation 44 visits are monthly independent reviews mandated under The Children’s Homes (England) Regulations 2015. They ensure that children’s homes meet rigorous standards of safety, welfare, and quality of care. These visits provide impartial insights into operations while spotlighting areas of success and opportunities for continuous improvement. 

This recognition is a testament to the exceptional work of the Regis House team, who remain committed to providing the highest standard of care. “We are incredibly proud of our team’s dedication and the incredible progress the children are making,” said Tina Bhardwaj, Head of Children’s Services, Progress. “This feedback reaffirms our mission to empower every child to thrive.” 

Spreading Christmas Cheer Through Giving: Progress Raffle Supports Wolverhampton Food Bank

Posted on by Paul Adepoju

At Progress, the spirit of Christmas is not just about celebration but also about giving back. This year, the team organised a raffle for the Progress Festive party, turning a celebratory festive party into an opportunity to make a difference in the community. 

A raffle draw took place last Thursday before the Festive Party last Friday night at the head office. The event brought together team members from across Progress, including Bal Dhanoa MBE, Chief Executive Officer of Progress.

The raffle featured a delightful prize: a set of three mini-Yankee candles with a matching candle holder. The idea was simple yet impactful—create a fun, Christmassy event for Progress while raising funds to support local charities. As Meera, Business Administrator, Corporate and Commercial Services, Progress explained, “Sometimes it’s easier for people to donate money than to find time to shop for items, and this gave everyone a chance to contribute.” 

The raffle generated a modest but meaningful amount that was used to purchase food items for the local Wolverhampton Food Bank. With the food bank’s donation box looking sparse, the team decided to restock it with essentials, ensuring that more families in need could benefit during the holiday season. 

In total, nearly 30 raffle tickets were sold, and the lucky winner, Rachael, Hub Manager, took home the beautiful candle set. The true beneficiaries, however, are the individuals and families who rely on the Wolverhampton Food Bank for support. 

The team’s efforts highlight the power of small acts of kindness. By coming together, they not only brightened the office atmosphere but also contributed to the well-being of their community. The team overseeing the food bank donations, will ensure that all the items are delivered to the Wolverhampton Food Bank, which has been a focus of Progress’ charitable efforts. 

The festive party was a joyous occasion, celebrating the holiday season and the collective achievements of the Progress family throughout the year. It served as a reminder that giving back doesn’t always have to be grand to be impactful. It’s the collective spirit of compassion and generosity that makes the difference. As we continue to celebrate the season, let’s take a moment to reflect on the joy that comes from helping others—and let this inspire us to do even more in the coming year. 

 

Team Leadership at Oak Cottage: A Balancing Act of Care and Coordination

Posted on by Paul Adepoju

Oak Cottage is a unique and dynamic home for young people with complex needs, and one of its team leaders is Kelly. Her role embodies a delicate balance of leadership, hands-on care, and strategic oversight, ensuring both the young people and staff thrive in a supportive and nurturing environment. 

Kelly’s journey to team leadership began with her role as a residential support worker (RSW), which she held for just six months before stepping up to lead the team. With a background in health and social care and experience in mental health work, she quickly adapted to the demands of the role, thanks in part to guidance from seasoned colleagues like Tony Marsden. 

“Tony coached me into being a team leader,” she shared. “It’s a big shift—from focusing solely on the young people to overseeing the entire house, managing the staff, and ensuring the young people’s needs are met. It’s about balancing it all.” 

Kelly’s days are anything but predictable. Mornings begin with the hustle of preparing young people for school, from managing personal care to ensuring all their essentials are ready. Once the young people are off, Kelly and her colleagues dive into administrative and management tasks, often juggling schedules, staffing issues, and compliance responsibilities. 

Afternoons and evenings bring the young people back, filling the house with energy and laughter. “It’s like organised chaos,” Kelly explained. “Each young person has their own personality and needs, and they all interact in such unique ways. Watching the eldest and youngest bond or manage their quirks is both challenging and heartwarming.” 

Leading with Empathy 

A hallmark of Kelly’s leadership style is her ability to connect deeply with both the young people and her staff. She emphasises the importance of creating a familial atmosphere at Oak Cottage. “We’re basically the kids’ family,” she said. “We might not be their biological parents, but they see us as family, and it’s our job to provide the love and attention they need.” 

Her approach extends to her team as well. Kelly ensures staff feel supported, particularly during difficult times. When she returned after a period of illness, she noticed a disconnect within the team and took steps to rebuild camaraderie and focus. “You have to remind everyone that we’re all here for the same reason: to care for these kids and give them the best experiences possible.” 

As a team leader, Kelly faces the dual challenge of managing a high-energy home and ensuring all compliance and administrative duties are met. “It’s about finding the balance,” she said. “You can’t let the paperwork overshadow the care we’re here to provide. At the same time, everything needs to be documented to keep things running smoothly.” 

She also deals with the emotional weight of the role, particularly when young people move on from Oak Cottage. “It’s hard when a child you’ve bonded with leaves,” she admitted. “But it’s rewarding to know you’ve played a part in their journey.” 

Building a Solid Team 

Kelly believes a strong, cohesive team is vital to the success of Oak Cottage. She mentors new staff members, sharing her knowledge and encouraging them to embrace the home’s fast-paced and often unpredictable environment. “You won’t bond with every young person the same way, but it’s about making the most of the bonds you do form,” she said. 

For Kelly, enjoying the work is essential. “You have to find joy in the good moments, even on tough days. It’s not just a job; it’s about creating a positive impact on these young lives.” 

Looking to the Future 

Kelly is committed to growing in her role while ensuring she masters each step of her career progression. “I want to be solid in every position I hold, from RSW to team leader and beyond. That way, I can lead with confidence and experience.” 

Her vision for team leadership at Oak Cottage is clear: “It’s about oversight, making sure nothing is missed, and fostering an environment where the kids can thrive and the staff feel fulfilled.” 

Oak Cottage continues to be a place of laughter, resilience, and care. The dedication of the entire team to both the young people and each other exemplifies what it means to lead with empathy, strength, and a focus on making a difference. 

For Kelly, the role of team leader is more than a job—it’s a calling. “It’s about helping these young people see that there’s good in the world and that the bad won’t happen again. That’s what makes this work so meaningful.”