Spreading Joy During the Holidays: Christmas at Oak Cottage 

At Oak Cottage, the festive season is more than just a time of the year — it’s an opportunity to bring the magic of Christmas to life for the young people and staff alike. For Tony Marsden, a residential support worker who has spent the last decade at Oak Cottage, the holiday period is a special time filled with laughter, warmth, and cherished traditions. 

From the moment the Halloween decorations come down, Oak Cottage begins its transformation into a winter wonderland. Every corner of the home is infused with festive cheer, with colourful decorations and twinkling lights creating a magical atmosphere. “We’ve already got started on Christmas this year,” Tony shared. “The young people love seeing the house decorated—it brings so much joy.” 

Whether it’s Easter, football tournaments, or Halloween, Oak Cottage always reflects the time of year with themed decorations, but Christmas is particularly special. The big tree, festive ornaments, and creative window displays make the home feel even more welcoming. 

One of the highlights of the festive season is the annual Christmas party. Over the years, these gatherings have become a beloved tradition, with staff and young people coming together to celebrate. “We’ve had some lovely Christmas parties,” Tony recalled. “It’s about creating memories and ensuring the young people feel the excitement and joy of the season.” 

From games and music to festive food and small gifts, every effort is made to ensure the celebrations are meaningful and inclusive. For the young people, many of whom may not be with their families during the holidays, these events provide a sense of connection and belonging. 

A Home, Not Just a House 

For Tony, the most special part of Christmas at Oak Cottage is the way it feels like a family home. “It’s not just a residential house—it’s a home,” he said. “There’s laughter, warmth, and a sense of togetherness that makes this time of year so memorable.” 

The festive decorations, parties, and shared meals are all part of creating that homely environment. But it’s the dedication of the staff and the bonds they’ve built with the young people that truly make the holidays magical. 

The holiday season at Oak Cottage isn’t just about decorations and celebrations—it’s about giving. Whether it’s the thoughtful gestures of staff members like Tony or the shared joy of exchanging small gifts, the spirit of giving shines brightly. “We just want to make sure the young people know they’re cared for and valued,” Tony said. 

As the decorations go up and the excitement builds, the team at Oak Cottage is ready to make this Christmas another memorable one. For Tony and his colleagues, it’s not just about celebrating the season—it’s about creating moments of joy and comfort for the young people they support. 

Christmas at Oak Cottage is a testament to the power of care, community, and a little festive magic. It’s a reminder that with love and dedication, the spirit of the season can bring warmth and happiness to all. 

Oak Cottage: A Home Built on Care, Compassion, and Commitment

Oak Cottage isn’t just a residential facility—it’s a home where young people with complex needs are supported by a dedicated team that fosters their growth and wellbeing. Through the perspectives of Tony, Kelly, and Mandy, we see how empathy, teamwork, and resilience create a nurturing environment that transforms lives. 

For Tony Marsden, a residential support worker who has spent over a decade at Oak Cottage, the home represents stability for the young people it serves. “I’ve been here longer than most of the young people,” Tony shares. “That consistency gives them someone familiar to rely on, especially in a world where change can feel overwhelming.” 

This stability is paired with a deep sense of empathy that guides the team’s approach to care. Kelly, a team leader, underscores this by saying, “It’s about understanding their experiences and seeing the world through their eyes. Empathy helps us connect with them and provide care that truly meets their needs.” 

Both Tony and Kelly recount moments where their empathy has made a lasting impact—whether it was supporting a young person through a difficult hospital stay or celebrating small victories during daily activities. “When you see them happy, it makes every effort worthwhile,” Kelly adds. 

A Supportive and Fulfilling Environment 

Mandy, the deputy manager at Oak Cottage, highlights the importance of the supportive culture within the home. Having transitioned from elderly care, Mandy found the experience challenging but incredibly rewarding. “Working with complex children is completely different, but it’s also deeply fulfilling,” she says. “You walk away at the end of the day knowing you’ve made a difference.” 

She attributes her growth to the strong support system in place. “You’re never on your own here,” Mandy explains. “Whether it’s the team or management, there’s always someone to guide you when challenges arise.” This support extends to every member of the team, fostering a collaborative atmosphere where everyone feels valued. 

The sense of fulfilment Mandy describes resonates with the rest of the team. Tony adds, “It’s a home, not a house. There’s laughter, warmth, and a sense of belonging that makes it so special.” 

The Day-to-Day: Challenges and Rewards 

Life at Oak Cottage is dynamic, with each day bringing new challenges and rewards. Tony describes busy mornings filled with school runs, medication routines, and personal care, while afternoons and evenings involve activities, appointments, and bedtime routines. Despite the fast pace, these routines are essential for providing structure and a sense of normalcy for the young people. 

For Mandy, a typical day involves balancing administrative tasks such as coordinating rotas, preparing reports, and managing staff. “It’s a mix of planning, problem-solving, and supporting the team,” she explains. Kelly notes that while the work can be demanding, it’s the small moments of connection that stand out. “It’s the progress, the laughter, and the bonds we build with the young people that make it all worthwhile.” 

A Place of Care and Growth 

Oak Cottage isn’t just a home for the young people—it’s also a place where staff grow and thrive. Mandy reflects on how much she has learned since joining. “They train you to be the best you can be, and the support is incredible,” she says. “It’s a place where you can truly develop your skills and make a difference.” 

For Tony, Oak Cottage has become more than a workplace—it’s a second home. He emphasises that the environment is as nurturing for the staff as it is for the residents. “It’s a home filled with care and compassion, not just for the young people, but for everyone who walks through the door.” 

A Shared Mission of Transformation 

What unites the team at Oak Cottage is a shared mission: to provide the highest quality care and create a supportive environment where young people can thrive. Whether it’s through empathy, teamwork, or the dedication of staff like Tony, Kelly, and Mandy, Oak Cottage stands as a beacon of hope and transformation. 

As Oak Cottage continues to grow and evolve, its commitment to the young residents remains unwavering. For both staff and residents, it is a place where lives are enriched, futures are shaped, and a sense of belonging is fostered. At Oak Cottage, care and compassion are more than values—they are the foundation of everything. 

A Day in the Life of a Residential Support Worker at Oak Cottage

At Oak Cottage, a Progress home for young people with complex needs, the role of a residential support worker goes far beyond a traditional job description. It’s a dynamic and deeply rewarding position, requiring a balance of compassion, adaptability, and dedication. Tony, who recently celebrated ten years in the role, offers a glimpse into what it takes to thrive as a residential support worker at Progress. 

No two days are ever the same at Oak Cottage, but structure and routine are vital to ensuring the smooth running of the home. Mornings are often the busiest time, as the team prepares the young people for school. 

“You have to be on your toes,” Tony explains. “It’s about managing personal care, making sure everyone is dressed and ready, administering medication, and ensuring all school bags are packed. We also coordinate transport, which involves liaising with drivers to ensure everything runs on time.” 

After the school run, Tony’s responsibilities shift to tasks like health and safety checks, organising the home, and preparing for the young people’s return in the afternoon. There are often medical appointments to attend or activities to plan, all tailored to the individual needs and preferences of the young people. 

Evenings bring their own rhythm, from dinner preparation to bedtime routines. “Bedtime is a critical time,” Tony shares. “For some young people, it takes up to an hour due to their needs, especially if hoists or baths are involved. By the time everyone is settled, there’s a sense of fulfilment in knowing the day has gone well.” 

Beyond the Basics: Building Relationships 

What truly sets the role apart is the emphasis on relationship-building. For Tony, it’s about being a constant presence in the lives of the young people. “I’ve been here longer than most of them, so I’m a familiar face they can rely on,” he says. 

The role also involves fostering strong professional relationships with families and social workers. “It’s about working together for the best interests of the young people,” Tony explains. “Receiving compliments from families or social workers is always rewarding, as it shows the positive impact we’re having.” 

Working with young people who have complex needs comes with challenges. Whether it’s a medical emergency in the middle of the night or managing behaviours that can be unpredictable, resilience and teamwork are crucial. 

Tony highlights the importance of debriefs and team meetings. “We support each other, especially after tough situations. Talking things through helps us improve and ensures we’re always delivering the best care possible.” 

The Rewards of the Role 

For Tony, the rewards far outweigh the challenges. Whether it’s witnessing a young person’s progress, receiving positive feedback from families, or sharing joyful moments during activities and holidays, the role offers immense personal fulfilment. 

“One of my most memorable moments was taking young people to a disco in Walsall,” Tony recalls. “Seeing them enjoying themselves and doing what every teenager does was incredible. Moments like that make it all worthwhile.” 

Skills That Make a Difference 

The role of a residential support worker demands a unique set of skills. Empathy, adaptability, and an ability to see things from the perspective of the young people are essential. Tony has also developed practical skills, such as administering medication and coordinating care during hospital visits. 

“You have to think ahead,” he explains. “It’s about anticipating their needs and ensuring every decision supports their wellbeing.” 

At Oak Cottage, teamwork is at the heart of everything. New staff members are supported with training, risk assessments, and mentorship from experienced workers like Tony. “It’s about sharing knowledge and ensuring everyone feels confident in their role,” he says. 

More Than Just a Job 

For Tony, being a residential support worker is more than a job—it’s a calling. “It’s about making a difference, day in and day out. This role has given me a sense of purpose and fulfilment I never had before.” 

At Oak Cottage, residential support workers like Tony are the unsung heroes, creating a safe, nurturing environment where young people can thrive. It’s a challenging but deeply rewarding role that leaves a lasting impact on the lives of those they care for. 

 

Building Connections: Insights from Steven Russell at the Progress Annual Conference 2024

At the Progress Annual Conference 2024, Steven Russell delivered a compelling speech that resonated deeply with the audience, emphasising the vital importance of building connections with young people. Through personal anecdotes, powerful media references, and insightful reflections, he outlined the challenges and responsibilities that come with fostering and supporting children in care. 

The Challenge of Connection 

Russell began by acknowledging the numerous barriers that professionals face when trying to connect with the young people they serve. “It’s easy to make a connection,” he stated, “but it really isn’t.” He highlighted a common refrain he hears: the lack of time. Many professionals express frustration over their busy schedules, believing that more time would allow for deeper connections. However, Russell challenged this notion, suggesting that the quality of interactions often outweighs the quantity of time spent. 

To illustrate this point, he shared a poignant clip from the television show “The Fresh Prince of Bel-Air,” where the character Will Smith confronts feelings of abandonment and the emotional impact of absent parental figures. This scene poignantly captures the “empty spaces” in the lives of young people—gaps filled with longing for connection and support. 

The Power of Presence 

A key takeaway from Russell’s speech was the idea that genuine connection does not always require grand gestures or profound words. Instead, it thrives on simple presence and availability. “What makes something better is connection,” he stated. Russell encouraged caregivers and professionals to be physically and emotionally present for the children in their care. “They don’t need you to make things right by telling them,” he emphasised. “Just being with them is enough.” 

Russell introduced five essential elements that foster these connections: patience, presence, curiosity, creativity, and authenticity. He explained that these traits can be practised daily, encouraging professionals to be aware of their interactions and to strive for improvement in their approach. “You don’t have to get it right all the time,” he reassured the audience. “Just show up as you are.” 

Reflecting on Personal Experiences 

 

Drawing from his own journey through the care system, Russell shared his belief that the emotional needs of young people are often overlooked. He urged the audience to recognise that behaviours such as anger or withdrawal might be attempts to communicate deeper feelings of hurt or insecurity. He stressed the importance of understanding each child’s unique perspective and the need for consistent, patient support. 

Using a powerful metaphor, he compared interactions with young people to counting letters on a page—everyone sees something different. This analogy served as a reminder that each child has their own story and perspective, which might not always align with the observations of the adults around them. 

The Role of Community 

Russell highlighted the collective responsibility of the community in supporting children in care. He reminded attendees that every interaction counts, no matter how small. “Every single person has an effect,” he asserted. From the head teacher to the lollipop lady, every role in a child’s life is significant. By fostering a collaborative environment where everyone’s voice is valued, professionals can create a more inclusive and supportive community for young people. 

Embracing Creativity and Authenticity 

In his closing remarks, Russell encouraged attendees to embrace creativity in their interactions. He shared examples of how imaginative approaches can open doors to meaningful communication and connection. By allowing themselves to be authentic and curious, caregivers can foster environments where young people feel seen and valued. 

Russell’s inspiring message served as a powerful reminder of the importance of connection in the lives of children and young people in care. As professionals and caregivers, we have the opportunity to make a significant impact through our presence, patience, and genuine engagement. By prioritising these connections, we can help fill the empty spaces in the lives of those we serve, creating a brighter future for our youth. 

As we reflect on Steven Russell’s insights, let us remember that every moment spent with a young person is an opportunity to build trust, foster growth, and inspire hope. 

Standing Up to Bullying: Voices from Progress

Standing Up to Bullying: Voices from Progress 

For Anti-Bullying Week 2024, the young people at Progress opened their hearts and shared their thoughts on the many faces of bullying and the possibility of change. Their voices are raw, real, and deeply moving, painting a picture of both the harm caused by bullying and the hope for a kinder world. 

Bullying is not just a playground issue—it seeps into homes, schools, workplaces, and even digital spaces, leaving profound emotional scars. The young ones at Progress Fostering Service during a task, clearly articulated its many forms, helping to shed light on behaviours that often go unnoticed or unaddressed. 

“Physical bullying is when a person hits people and hides things from them,” one young person explained, while another noted, “Physical bullying means to hurt with hand, feet or things which can hurt your body.” 

Beyond the physical, verbal and psychological forms of bullying can be just as damaging, as seen in these descriptions: 

“Verbal bullying is when a person talks about people and says mean things about them,” and “Psychological bullying is calling people names.” 

The young voices also recognised the less discussed but equally harmful forms of bullying. 

“Sexual bullying is when a person inappropriately touches someone,” one wrote, while another described cyberbullying as “when a person bullies online and says mean things/messages.” 

These definitions reveal an acute understanding of the diverse ways bullying manifests, showing that these young people are not only witnesses to bullying but also powerful commentators on its impact. 

The Ripple Effect of Bullying 

Bullying is often thought of as isolated incidents, but its effects ripple far beyond the immediate interaction. Physical bullying leaves visible marks, but verbal and psychological bullying can erode confidence and self-esteem, leaving invisible scars. Cyberbullying, which has grown with the rise of social media, adds a layer of relentlessness, as the bullying follows its victims into the safety of their homes. 

Research has shown that children who experience bullying are more likely to develop mental health challenges, such as anxiety and depression. Yet, hearing these young voices clearly describe the problem brings a sense of urgency to addressing it. As one young person puts it: 

“People don’t have to bully people. They can choose to be kind.” 

Hope for Change 

Amid the hurt and struggle, these young voices also offer hope. A recurring sentiment in their messages is the belief that people can change. 

“People who bully others can change their behaviour. Yes, because some bullies can become friends,” one young person optimistically shared. Another added, “Being mean can be changed.” 

This optimism is both refreshing and challenging. It reminds us that the fight against bullying doesn’t end with punitive measures. True change comes from fostering empathy, encouraging reflection, and creating environments where kindness is celebrated, and cruelty is not tolerated. 

Why Bullying Must Be Tackled Holistically 

Creating a safe and inclusive environment requires more than just awareness—it calls for action from parents, teachers, carers, and communities. Anti-Bullying Week was a valuable opportunity to hold these conversations, but change must extend beyond a single week. Schools and organisations like Progress play a vital role in establishing systems of support, offering education, and promoting restorative justice for all parties involved. 

The young persons at Progress reflect this multi-dimensional approach. Their notes don’t just call out the problem—they offer solutions rooted in kindness, understanding, and rehabilitation. 

“I agree because people don’t have to bully people. They can choose to be kind,” one wrote, capturing the essence of the anti-bullying movement. 

A Call for Kindness 

Ultimately, the Anti-Bullying Week served as a reminder of the power of compassion. Every smile, every kind word, and every moment of standing up for someone can have a ripple effect that changes lives. One of the most poignant reflections from the young people is a testament to this belief: 

“A bully’s behaviour doesn’t define them forever; they can change.” 

Creating a Better Tomorrow 

The voices from Progress are a rallying cry to all of us. They challenge us to reflect not only on how we respond to bullying but also on how we contribute to creating a world where it has no place. From standing up to bullies to fostering empathy and inclusion, everyone has a role to play. 

Bullying is not inevitable. It is a behaviour, not a destiny, and these young people have shown us a way forward. Now, it is up to us to listen, to act, and to ensure their hope for a kinder, safer world becomes a reality. 

 

Kathryn’s Next Chapter at Progress: A New Beginning at Wellcroft House

Kathryn’s move from Oak Cottage to Wellcroft House marks a heartwarming chapter in her career with Progress, one filled with new connections, personal growth, and renewed purpose. After working night shifts at Oak Cottage for a year, Kathryn recognised an opportunity to bring her caring spirit closer to home, as Wellcroft House is only a short walk away. What started as a practical move soon became much more, as she found herself welcomed with open arms into a vibrant, supportive community. 

Having previously worked in education, Kathryn brought a unique background and passion for helping others into her role at Progress. Transitioning into a residential care setting allowed her to build meaningful relationships with young adults, something she cherished from her time at Oak Cottage. “Working with young people again reminded me of why I entered this field in the first place,” she reflects. Her experience at Oak Cottage helped her develop skills in support and care that she now brings to Wellcroft with fresh enthusiasm. 

The shift to daytime work at Wellcroft has been an uplifting experience for Kathryn. She describes her days as “truly fulfilling” and has felt supported by each team member, who have gone above and beyond to ensure her transition was smooth. From the moment she arrived, her new colleagues showed kindness, inviting her to ask questions and offering help whenever needed. “Everyone has been incredible – it’s as if I’ve been here for years,” she says with a smile. Sabrina, one of her supervisors, has been especially inspiring. Kathryn shares, “Sabrina is such a joy to work for, and her positive energy makes each day brighter.” 

Kathryn and Progress Long Service Award Winner, Shipa. Read about Shipa here.

Her role at Wellcroft has given Kathryn the chance to bring a personal touch to her work, making every interaction with the residents meaningful. For instance, she learned early on about the little routines that mean so much, like Nikita’s favourite straw in the morning. It’s these small gestures that bring a homely feel to the day-to-day, making Wellcroft a place of comfort and belonging for both residents and staff. 

Kathryn also treasures the team spirit at Wellcroft. Celebrating occasions together has strengthened her bond with colleagues and residents alike. Recently, she joined in festivities for Black History Month, contributing her love for baking by making a special cake. As the holiday season approaches, she’s excited to start decorating for Christmas and bringing a bit of cheer to Wellcroft’s halls. Kathryn smiles when talking about these celebrations, noting how each event brings the team closer, adding warmth to the Wellcroft environment. 

As she reflects on her journey with Progress in 2024, Kathryn feels a deep sense of gratitude. Her time at Oak Cottage provided valuable experience, but Wellcroft House has become a true home where she feels part of a caring family. Looking to 2025, she is eager to deepen her connections with residents and colleagues, using her creativity and talents to make each day a little brighter. Kathryn’s story at Wellcroft House is more than a job change; it’s a beautiful reminder of the power of community, compassion, and the special place that Progress offers to its staff and residents alike. 

For Kathryn, Wellcroft is a place to thrive, learn, and bring her best self to work each day, surrounded by people who share her dedication to making a difference. 

Celebrating Shipa: Progress Long Service Award Winner

At the recent Progress Annual Conference, Shipa was honoured with a Long Service Award, marking her ten remarkable years with us. During a conversation at Wellcroft House, Shipa opened up about her journey, her unwavering commitment, and the impact of her role in her life and the lives of those she supports. 

Shipa’s journey with Progress began with community work and holiday clubs for children, which ignited her passion for helping young people. This saw her grow in experience and take on roles across multiple homes, each with its own unique challenges. Wellcroft House has become her second home, and although she works part-time, Shipa’s impact and presence are deeply felt by her colleagues and the young people. 

Reflecting on her role, Shipa describes it as a “motherly” one, where she balances professional boundaries with genuine care. “It’s about ensuring their daily needs are met and enhancing their life experiences,” she shared. For her, this includes everything from grocery shopping and menu planning to organising fun activities like bowling or music festivals that allow the young people to experience life to the fullest. Recently, she was thrilled to see one of the young people embark on a volunteering opportunity at a charity shop, a step towards greater independence and confidence. 

Over the years, Shipa has gained a deep understanding of each young person’s unique needs and preferences. She spoke with warmth about their individual personalities, from dietary preferences to how each person expresses their likes and dislikes. “You get to know them over time,” she said, describing the joy of building those connections and adapting care routines to honour each individual’s personality. 

Shipa also highlighted how the team’s strong dynamics contribute to the stability of the home. “There’s a lot of consistency now, even within the managerial department,” she noted. This consistency, she believes, has created a supportive environment where team members respect each other’s differences, communicate openly, and work together to overcome daily challenges. Her team’s camaraderie shines through in the small things, from sharing jokes to handling day-to-day issues with grace and maturity. 

For Shipa, working at Wellcroft House isn’t just a job. “It’s a part of my life,” she shared, adding that her part-time role allows her to balance her career with family life while remaining fully committed to the young people she cares for. Her dedication, humility, and ability to find joy in the small moments have made her an invaluable member of the Progress team. Her Long Service Award sits proudly on her mantelpiece at home, a reminder of her decade of service and the countless lives she’s touched along the way. 

Congratulations, Shipa, on this incredible milestone! Thank you for your compassion, resilience, and for embodying the heart of Progress every day. We look forward to many more years of shared purpose and continued impact. 

Black History Month at Wellcroft House

When I joined Wellcroft House as a student social worker in September, I knew Black History Month was just around the corner, and I wanted to create something truly meaningful. Together with Denise, one of our dedicated staff members, we brainstormed ways to make this celebration impactful for everyone. We felt that Black History Month was more than just a single event it was an opportunity to recognise, honour, and reflect on the rich history and cultural contributions of Black individuals. This led us to a plan: a major celebration that would bring everyone together while creating ongoing opportunities throughout October for learning, connection, and celebration. 

Weekly Friday Celebrations 

To give our community the time and space to appreciate different aspects of Black history, we decided to host activities every Friday throughout October, building up to a big event at the end of the month. 

Friday, 4th October
We kicked off with a Caribbean feast prepared by Denise, who made jerk chicken and dumplings. Residents and staff enjoyed the delicious meal, with Caribbean music and reggae filling the home, creating a lively and joyful atmosphere. We ended the evening with The Princess and the Frog, Disney’s first film featuring a Black princess, a movie everyone enjoyed. 

Friday, 11th October
The next Friday, we hosted an arts and crafts session, creating decorations and artwork together. Mucha, another staff member, prepared Sadza, a traditional African dish, which was a big hit. I noticed more staff members becoming curious about Black history, and to foster an open dialogue, I encouraged them to ask questions and engage in discussions with the team. 

Friday, 18th October
For our third Friday, we focused on music and dance, playing music from Black communities and dancing together in a lively, shared experience. This event built excitement for our upcoming main celebration. Wellcroft House was soon decorated with banners, flags, and artwork, bringing vibrant energy into our space. 

Main Event: Saturday, 26th October 

The highlight of our celebrations was a community-wide event on Saturday, 26th October, where we brought together residents, staff, family members, and friends from across Progress Care. Wellcroft House was beautifully adorned with vibrant decorations, an inspirational board filled with profiles of influential Black figures, and fact sheets displayed throughout. 

The day’s festivities included decorated cupcakes made by staff members’ families, and a stunning celebration cake crafted by Kath, one of our team members. Denise prepared a variety of Caribbean dishes, and the atmosphere was full of warmth and joy. We enjoyed live entertainment from a staff member’s niece, who played the keyboard and sang, adding a personal touch to the event. Outside, I ran an arts and crafts station where children painted shakers, adding to the rhythm of our celebration. 

The feedback was overwhelmingly positive, with residents, families, and staff from across Progress expressing their appreciation for the celebration and the chance to learn and reflect. 

Continuing the Celebration on Teams 

Throughout October, I shared stories of inspirational Black figures on our Teams platform to keep the momentum going. We highlighted individuals like Misan Harriman, the Nigerian-born British photographer and social activist known for his impactful imagery, and Mary Seacole, a Jamaican nurse celebrated for her compassionate work during the Crimean War. 

As the celebrations unfolded, more staff members showed genuine interest in Black history. Many wanted to understand more about the origins and significance of Black History Month, which led to open conversations and a safe space for learning. I continued sharing insights on Teams, addressing any questions staff members had and ensuring that everyone felt comfortable engaging with the themes of the month. 

Looking Ahead 

With my placement at Wellcroft House ending in December, I am hopeful that the commitment to Black History Month will continue in future Octobers. This month has brought our home and staff together, fostering understanding, joy, and reflection. It’s been incredible to see how these celebrations have enriched our environment, and I am confident that Wellcroft House will carry on this tradition, honouring the rich heritage and contributions of Black individuals for years to come. 

“I don’t know what I would have done without Stourbridge House”

Stourbridge House: A Lifeline for Families 

Navigating the challenges of raising a child with complex needs can be daunting. For one mother, Progress Children’s Services’ Stourbridge House has been a transformative support system, providing respite care for her son, Ryan, and significantly enhancing their quality of life. 

“I don’t know what I would have done without Stourbridge House. The support I am receiving from the team there is the main reason why I advocate for the service wherever I go,” she shares, emphasising the indispensable role Stourbridge House has played in her life. The peace of mind this service offers is unparalleled, especially given Ryan’s complex needs.  

“If it weren’t for these guys… Family members don’t even have the privilege of looking after my children. It takes a lot for me to trust,” she admits. The trust she has developed with Stourbridge House is not just about them following her methods but understanding and catering to Ryan’s unique needs. 

One of the most significant benefits of Stourbridge House is the freedom it provides her. “Even when we went abroad, I said to Beth (manager), if you want a video, call me, that’s fine. She was like, no offence, but when Ryan’s here, he tends to forget about you,” she recounts. This bittersweet realisation is a testament to the level of care and engagement Ryan receives at Stourbridge House.  

“I’m only 37. I’m not gonna get any younger. I know he’s gonna have to go into residential care at some point. I really don’t want my daughter stepping in to care for him because that’s not her responsibility.” 

Stourbridge House has not only provided immediate support but has also set them on a path towards long-term planning and stability. “Stourbridge House has put us on that journey. And they don’t pay me to say this. It’s just genuinely how I feel — to see the boy growing up, gets me excited.” 

Ryan’s excitement and comfort with the staff at Stourbridge House are evident. “He actually remembers staff’s names, and talks about Jackie a lot. And I think it’s because Jackie plays a lot with him,” she notes, highlighting the personal connections formed. This level of familiarity and trust is crucial for both Ryan and his family. 

The mother appreciates the tailored care Ryan receives, from simple pleasures to more significant activities. “When he comes back, he says to me, ‘Oh, we played on the way; we watched Harry Potter. He loves Harry Potter,'” she shares. Such experiences are vital for Ryan’s happiness and development. 

One particularly touching moment was when Ryan got a haircut. This level of detailed, personal care exemplifies the dedication of the staff at Stourbridge House. 

The service also goes above and beyond to make Ryan’s dreams come true. “When I said to you guys that he wanted to go to the Harry Potter studios… I looked at the finances, looked at travelling, and also said “how am I going to make this wish come true for me?” she explains. The staff’s willingness to help plan and execute such special activities underscores their commitment to Ryan’s happiness. 

Looking ahead, the mother is hopeful about celebrating Ryan’s milestones with the support of Stourbridge House. “Obviously Ryan’s 18 next year, so I don’t know whether we can rent this (conference room at the head office) out and have a party here for him with his friends. And obviously you guys have got to be there,” she muses. This milestone is not just a family celebration but one shared with the professionals who have become an integral part of their lives. 

The support from Stourbridge House is not just a service; it’s a lifeline that allows this mother to focus on being a parent and ensures Ryan is cared for with the utmost respect and love. “That’s my thing, you know, when people do help my children to flourish, milestones, they have to be celebrated, and not only by family but all the professionals that are involved.” 

For this family, Stourbridge House has provided more than respite care; it has offered hope, stability, and a brighter future. 

Anti-Bullying Week 2024 – Choose Respect

Today marks the beginning of the Anti-Bullying Week which reminds us of the power of kindness, respect, and acceptance of others. This is a week dedicated to raising awareness about the impact of bullying and promoting safe, inclusive environments for everyone.

It’s a time to highlight the importance of respect, kindness, and inclusivity. This year’s theme, Choose Respect, emphasises that we all have the power to shape an environment where everyone feels valued, accepted, and safe.

Why Choose Respect?

Choosing respect is a simple yet powerful approach to addressing and preventing bullying. By showing respect to others—whether colleagues, young people, or community members—we’re helping create a culture where everyone feels seen, heard, and appreciated.

Respect is about valuing each person’s individuality, embracing their unique qualities, and understanding that our differences make us stronger. This week serves as a reminder that small acts of kindness, patience, and understanding can profoundly impact those around us.

The Reality of Bullying

Bullying remains a challenging issue for many people. Statistics show that a significant number of children and adults experience bullying, which can have lasting effects on mental health, self-esteem, and overall well-being. At Progress, we’re committed to making a positive impact by supporting safe, inclusive spaces. By encouraging our staff, partners, and community to choose respect, we’re actively contributing to a world where everyone feels empowered to be themselves without fear of judgment.

Here are a few ways we embody the principles of Anti-Bullying Week:

  • Setting an Example: Every interaction is an opportunity to model respect and kindness. By treating everyone with empathy, we demonstrate the behavior we hope to inspire in others.
  • Creating Safe Spaces: Our staff are trained and equipped to create supportive environments where individuals feel safe and valued, free from the threat of bullying or judgment.
  • Encouraging Open Dialogue: We believe in open, honest conversations around issues of bullying, respect, and mental health. By addressing these topics, we can tackle bullying directly and build stronger, more empathetic communities.

Let’s Make a Difference Together

This Anti-Bullying Week let’s all commit to choosing respect in our interactions. Whether it’s a kind word, a helping hand, or standing up against unkind behaviour, each of us has the power to create positive change. If you have any suggestions or ideas on how we can continue to support inclusive, respectful spaces, please share them—we’d love to hear from you.

Thank you for all the incredible work you do. Together, we can make a difference and promote a culture of care, trust, respect, and progress.