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Progress Young Person Honoured at City of Wolverhampton’s I Awards for Remarkable Achievement

Posted on by Paul Adepoju

At Progress, every achievement—big or small—is a testament to the resilience and potential of the young people we support. Recently, a particularly heartwarming milestone was reached, as one of the young people in our care was recognised at an awards ceremony for his outstanding progress in school and personal development.

This young boy’s journey has been nothing short of remarkable. Having been out of school for nearly two years, he faced significant challenges in reintegrating into a structured learning environment. However, with unwavering support from Progress Children’s Service, he not only returned to school but has since thrived, forming positive relationships and embracing new learning experiences.

His dedication and perseverance did not go unnoticed. His school and social worker nominated him for an award, recognising the enormous progress he has made. As service manager Netty shared, “The award ceremony that we went to on Friday was because he’d been nominated by his school and his social worker for his achievements of joining school, which he hadn’t been in for nearly two years.”

The transition back to school was carefully supported. The Progress team worked closely with his school to ensure he had the right structure in place, from completing his Education, Health, and Care Plan (EHCP) to organising transition visits. At home, a visual timetable was introduced to help him navigate the school routine. “He found going out to school on a school day challenging and confusing,” Netty explained, “so we put in a visual timetable as a reminder for him.” These personalised strategies made all the difference in helping him adapt.

Since returning to school, he has received ongoing recognition for his achievements, including certificates and postcards from teachers celebrating his progress. “Since he’s been at school, he’s been getting nothing but praise,” Progress residential support worker, Anita, proudly shared.

The award he received was part of the City of Wolverhampton Council’s I Awards, an annual event that celebrates the resilience, hard work, and achievements of children and young people in care. Held at Grand Station, this prestigious event recognises accomplishments in a range of areas, from academic success to personal development and community involvement. This year, children and young people were invited to receive awards, a testament to the incredible determination and perseverance of those in care. The ceremony also honoured care leavers who have made significant strides in their adult lives, showcasing their resilience and ambition.

Attending the awards ceremony was a significant moment for him and the Progress team. While he may not fully understand the depth of his achievement, his actions spoke volumes. “Even though we can say to him, ‘It’s because you’ve done really well at school,’ he hasn’t got the capability to understand exactly what it’s for,” Anita reflected. “But we encourage celebrations in a meaningful way for him—whether that be through high fives, signing, or simply praising him.”

One particularly touching moment was when he received his medal. “He wouldn’t wear the medal,” Netty recalled, “but him looking at it just for a brief couple of seconds is him demonstrating to us that he’s recognising he’s got something special.”

Beyond his educational achievements, his personal growth has been profound. His communication skills have improved dramatically—from being largely non-verbal to now using Makaton sign language consistently and even vocalising some words. His independence is also developing, as he learns essential life skills like preparing his own toast or drink. “He’s a very intelligent little boy,” Anita noted. “He’s definitely learning and has learned a lot, but he’s also got a lot of potential ahead of him.”

While the ultimate goal remains to find him a loving foster family, his time at Regis House has provided him with stability and security, enabling him to flourish. “His health and well-being have become extremely stable,” Netty shared. “His life experiences are really stable, and I think we’ve offered him the security he needed. Because of that, he’s able to take on new challenges.”

One of the most heartening aspects of his journey has been watching him experience the joys of childhood that many take for granted. “Simple things, like bouncing on a trampoline or going to a soft play area, were things he had never done before,” Anita said. “It’s those sorts of experiences that are now helping build his dexterity and confidence.”

The team continues to introduce him to ways of expressing his emotions and understanding his feelings. A small but powerful moment occurred when he was feeling angry, and a staff member read him a book about emotions. “He actually sat down and wanted to read it,” Netty recalled. “It was almost like he recognised that what was in the book was what he was feeling.”

The I Awards serve as a reminder of the importance of celebrating the successes of children and young people in care, acknowledging their efforts and the support provided by foster carers and key workers. Seeing this young person recognised for his achievements reinforces the power of patience, support, and belief in a child’s potential.

His journey is still unfolding, but his story is already one of resilience, transformation, and hope. At Progress, we are incredibly proud to support him every step of the way. His achievements remind us why we do what we do—to provide children and young people with the stability, encouragement, and belief that they can achieve anything.

And this is just the beginning.

Team Leadership at Oak Cottage: A Balancing Act of Care and Coordination

Posted on by Paul Adepoju

Oak Cottage is a unique and dynamic home for young people with complex needs, and one of its team leaders is Kelly. Her role embodies a delicate balance of leadership, hands-on care, and strategic oversight, ensuring both the young people and staff thrive in a supportive and nurturing environment. 

Kelly’s journey to team leadership began with her role as a residential support worker (RSW), which she held for just six months before stepping up to lead the team. With a background in health and social care and experience in mental health work, she quickly adapted to the demands of the role, thanks in part to guidance from seasoned colleagues like Tony Marsden. 

“Tony coached me into being a team leader,” she shared. “It’s a big shift—from focusing solely on the young people to overseeing the entire house, managing the staff, and ensuring the young people’s needs are met. It’s about balancing it all.” 

Kelly’s days are anything but predictable. Mornings begin with the hustle of preparing young people for school, from managing personal care to ensuring all their essentials are ready. Once the young people are off, Kelly and her colleagues dive into administrative and management tasks, often juggling schedules, staffing issues, and compliance responsibilities. 

Afternoons and evenings bring the young people back, filling the house with energy and laughter. “It’s like organised chaos,” Kelly explained. “Each young person has their own personality and needs, and they all interact in such unique ways. Watching the eldest and youngest bond or manage their quirks is both challenging and heartwarming.” 

Leading with Empathy 

A hallmark of Kelly’s leadership style is her ability to connect deeply with both the young people and her staff. She emphasises the importance of creating a familial atmosphere at Oak Cottage. “We’re basically the kids’ family,” she said. “We might not be their biological parents, but they see us as family, and it’s our job to provide the love and attention they need.” 

Her approach extends to her team as well. Kelly ensures staff feel supported, particularly during difficult times. When she returned after a period of illness, she noticed a disconnect within the team and took steps to rebuild camaraderie and focus. “You have to remind everyone that we’re all here for the same reason: to care for these kids and give them the best experiences possible.” 

As a team leader, Kelly faces the dual challenge of managing a high-energy home and ensuring all compliance and administrative duties are met. “It’s about finding the balance,” she said. “You can’t let the paperwork overshadow the care we’re here to provide. At the same time, everything needs to be documented to keep things running smoothly.” 

She also deals with the emotional weight of the role, particularly when young people move on from Oak Cottage. “It’s hard when a child you’ve bonded with leaves,” she admitted. “But it’s rewarding to know you’ve played a part in their journey.” 

Building a Solid Team 

Kelly believes a strong, cohesive team is vital to the success of Oak Cottage. She mentors new staff members, sharing her knowledge and encouraging them to embrace the home’s fast-paced and often unpredictable environment. “You won’t bond with every young person the same way, but it’s about making the most of the bonds you do form,” she said. 

For Kelly, enjoying the work is essential. “You have to find joy in the good moments, even on tough days. It’s not just a job; it’s about creating a positive impact on these young lives.” 

Looking to the Future 

Kelly is committed to growing in her role while ensuring she masters each step of her career progression. “I want to be solid in every position I hold, from RSW to team leader and beyond. That way, I can lead with confidence and experience.” 

Her vision for team leadership at Oak Cottage is clear: “It’s about oversight, making sure nothing is missed, and fostering an environment where the kids can thrive and the staff feel fulfilled.” 

Oak Cottage continues to be a place of laughter, resilience, and care. The dedication of the entire team to both the young people and each other exemplifies what it means to lead with empathy, strength, and a focus on making a difference. 

For Kelly, the role of team leader is more than a job—it’s a calling. “It’s about helping these young people see that there’s good in the world and that the bad won’t happen again. That’s what makes this work so meaningful.” 

The Role of a Deputy Manager at Oak Cottage: Mandy’s Perspective

Posted on by Paul Adepoju

At Oak Cottage, a home dedicated to supporting young people with complex needs, the deputy manager plays a pivotal role in ensuring the smooth operation of the home and the wellbeing of both staff and residents. Mandy is the current Deputy Manager at Oak Cottage. 

Mandy’s day as a deputy manager is a mix of structured responsibilities and the unpredictability that comes with working in residential care. From coordinating rotas and managing staff to handling urgent issues like medication consents and liaising with social workers, her role requires a combination of strong organisational skills and adaptability. 

“Every day is different,” Mandy explains. “Some days, I’m deep in paperwork, updating social workers, and organising schedules. Other days, I’m working closely with the team to resolve challenges or ensure everything runs smoothly for the young people.” 

Mondays involve setting up appointments and ensuring the rota is balanced, while Thursdays and Fridays are dedicated to preparing Ofsted reports and providing updates to social workers. Mandy also emphasises the importance of staying accessible to staff for support and guidance throughout the week. 

Transitioning from Elderly to Children’s Care 

Mandy’s journey to Oak Cottage began after 26 years in elderly care, including a decade as a manager. Transitioning into children’s care was a significant adjustment for her. “It’s completely different,” she says. “Everything from the paperwork to the emotional dynamics is unique. I had to learn a lot—fast.” 

Initially, the role felt overwhelming. “I thought, ‘I’ll never be able to do this,’” Mandy recalls. However, with support from the team and a willingness to adapt, she has grown into her role. Now, she reflects on how much she has learned and how rewarding the experience has become. 

Support and Teamwork at Oak Cottage 

One of the aspects Mandy values most about her role is the strong support system at Oak Cottage. Whether she’s working with the registered manager or seeking guidance from the head office team, she never feels alone in facing challenges. 

“You’re not on your own here,” Mandy says. “There’s always someone to turn to—whether it’s a colleague, the management team, or the resources available online. It makes all the difference when things get tough.” 

Finding Fulfilment in Supporting Young People 

For Mandy, the most rewarding part of her role is the sense of accomplishment she feels after making a positive impact on the lives of the young people at Oak Cottage. “Coming from elderly care, I wasn’t feeling fulfilled anymore,” she explains. “But here, working with complex children, I feel like I’m making a real difference. It’s a deeply fulfilling experience.” 

She shares how learning about the backgrounds of the young people can be both heart-wrenching and motivating. “Sometimes, I look at these children and think, if I had a spare bedroom, I’d take them home with me,” she says. “But knowing they’re so well cared for here makes it easier to leave at the end of the day.” 

Qualities for Success as a Deputy Manager 

When asked about the qualities needed to succeed as a deputy manager, Mandy highlights patience, adaptability, and a willingness to learn. “You don’t need to have all the knowledge upfront,” she says. “Oak Cottage is a place where you’ll be trained to a high standard. They’ll support you, guide you, and help you grow into the role.” 

She also notes the importance of resilience and a strong work ethic. “It’s not always easy, but the rewards far outweigh the challenges.” 

A Growing Sense of Belonging 

After six months in the role, Mandy reflects on how far she has come. “It took me a while to settle in,” she admits. “But now, I feel like I’ve been here for years. I’ve started to really enjoy my job, and it’s all thanks to the supportive team and the incredible young people we care for.” 

For Mandy, being a deputy manager at Oak Cottage is more than just a job—it’s an opportunity to contribute to something meaningful. Whether she’s mentoring staff, solving problems, or ensuring the young people have the care they need, she knows her work has a lasting impact. 

“Every day, I walk away feeling like I’ve done something important,” she says. “That’s what makes this role so special.” 

Mandy’s story reflects the heart and dedication required to be a deputy manager at Oak Cottage—a role that combines leadership, compassion, and a commitment to making a difference. 

Spreading Joy During the Holidays: Christmas at Oak Cottage 

Posted on by Paul Adepoju

At Oak Cottage, the festive season is more than just a time of the year — it’s an opportunity to bring the magic of Christmas to life for the young people and staff alike. For Tony Marsden, a residential support worker who has spent the last decade at Oak Cottage, the holiday period is a special time filled with laughter, warmth, and cherished traditions. 

From the moment the Halloween decorations come down, Oak Cottage begins its transformation into a winter wonderland. Every corner of the home is infused with festive cheer, with colourful decorations and twinkling lights creating a magical atmosphere. “We’ve already got started on Christmas this year,” Tony shared. “The young people love seeing the house decorated—it brings so much joy.” 

Whether it’s Easter, football tournaments, or Halloween, Oak Cottage always reflects the time of year with themed decorations, but Christmas is particularly special. The big tree, festive ornaments, and creative window displays make the home feel even more welcoming. 

One of the highlights of the festive season is the annual Christmas party. Over the years, these gatherings have become a beloved tradition, with staff and young people coming together to celebrate. “We’ve had some lovely Christmas parties,” Tony recalled. “It’s about creating memories and ensuring the young people feel the excitement and joy of the season.” 

From games and music to festive food and small gifts, every effort is made to ensure the celebrations are meaningful and inclusive. For the young people, many of whom may not be with their families during the holidays, these events provide a sense of connection and belonging. 

A Home, Not Just a House 

For Tony, the most special part of Christmas at Oak Cottage is the way it feels like a family home. “It’s not just a residential house—it’s a home,” he said. “There’s laughter, warmth, and a sense of togetherness that makes this time of year so memorable.” 

The festive decorations, parties, and shared meals are all part of creating that homely environment. But it’s the dedication of the staff and the bonds they’ve built with the young people that truly make the holidays magical. 

The holiday season at Oak Cottage isn’t just about decorations and celebrations—it’s about giving. Whether it’s the thoughtful gestures of staff members like Tony or the shared joy of exchanging small gifts, the spirit of giving shines brightly. “We just want to make sure the young people know they’re cared for and valued,” Tony said. 

As the decorations go up and the excitement builds, the team at Oak Cottage is ready to make this Christmas another memorable one. For Tony and his colleagues, it’s not just about celebrating the season—it’s about creating moments of joy and comfort for the young people they support. 

Christmas at Oak Cottage is a testament to the power of care, community, and a little festive magic. It’s a reminder that with love and dedication, the spirit of the season can bring warmth and happiness to all. 

Oak Cottage: A Home Built on Care, Compassion, and Commitment

Posted on by Paul Adepoju

Oak Cottage isn’t just a residential facility—it’s a home where young people with complex needs are supported by a dedicated team that fosters their growth and wellbeing. Through the perspectives of Tony, Kelly, and Mandy, we see how empathy, teamwork, and resilience create a nurturing environment that transforms lives. 

For Tony Marsden, a residential support worker who has spent over a decade at Oak Cottage, the home represents stability for the young people it serves. “I’ve been here longer than most of the young people,” Tony shares. “That consistency gives them someone familiar to rely on, especially in a world where change can feel overwhelming.” 

This stability is paired with a deep sense of empathy that guides the team’s approach to care. Kelly, a team leader, underscores this by saying, “It’s about understanding their experiences and seeing the world through their eyes. Empathy helps us connect with them and provide care that truly meets their needs.” 

Both Tony and Kelly recount moments where their empathy has made a lasting impact—whether it was supporting a young person through a difficult hospital stay or celebrating small victories during daily activities. “When you see them happy, it makes every effort worthwhile,” Kelly adds. 

A Supportive and Fulfilling Environment 

Mandy, the deputy manager at Oak Cottage, highlights the importance of the supportive culture within the home. Having transitioned from elderly care, Mandy found the experience challenging but incredibly rewarding. “Working with complex children is completely different, but it’s also deeply fulfilling,” she says. “You walk away at the end of the day knowing you’ve made a difference.” 

She attributes her growth to the strong support system in place. “You’re never on your own here,” Mandy explains. “Whether it’s the team or management, there’s always someone to guide you when challenges arise.” This support extends to every member of the team, fostering a collaborative atmosphere where everyone feels valued. 

The sense of fulfilment Mandy describes resonates with the rest of the team. Tony adds, “It’s a home, not a house. There’s laughter, warmth, and a sense of belonging that makes it so special.” 

The Day-to-Day: Challenges and Rewards 

Life at Oak Cottage is dynamic, with each day bringing new challenges and rewards. Tony describes busy mornings filled with school runs, medication routines, and personal care, while afternoons and evenings involve activities, appointments, and bedtime routines. Despite the fast pace, these routines are essential for providing structure and a sense of normalcy for the young people. 

For Mandy, a typical day involves balancing administrative tasks such as coordinating rotas, preparing reports, and managing staff. “It’s a mix of planning, problem-solving, and supporting the team,” she explains. Kelly notes that while the work can be demanding, it’s the small moments of connection that stand out. “It’s the progress, the laughter, and the bonds we build with the young people that make it all worthwhile.” 

A Place of Care and Growth 

Oak Cottage isn’t just a home for the young people—it’s also a place where staff grow and thrive. Mandy reflects on how much she has learned since joining. “They train you to be the best you can be, and the support is incredible,” she says. “It’s a place where you can truly develop your skills and make a difference.” 

For Tony, Oak Cottage has become more than a workplace—it’s a second home. He emphasises that the environment is as nurturing for the staff as it is for the residents. “It’s a home filled with care and compassion, not just for the young people, but for everyone who walks through the door.” 

A Shared Mission of Transformation 

What unites the team at Oak Cottage is a shared mission: to provide the highest quality care and create a supportive environment where young people can thrive. Whether it’s through empathy, teamwork, or the dedication of staff like Tony, Kelly, and Mandy, Oak Cottage stands as a beacon of hope and transformation. 

As Oak Cottage continues to grow and evolve, its commitment to the young residents remains unwavering. For both staff and residents, it is a place where lives are enriched, futures are shaped, and a sense of belonging is fostered. At Oak Cottage, care and compassion are more than values—they are the foundation of everything. 

A Day in the Life of a Residential Support Worker at Oak Cottage

Posted on by Paul Adepoju

At Oak Cottage, a Progress home for young people with complex needs, the role of a residential support worker goes far beyond a traditional job description. It’s a dynamic and deeply rewarding position, requiring a balance of compassion, adaptability, and dedication. Tony, who recently celebrated ten years in the role, offers a glimpse into what it takes to thrive as a residential support worker at Progress. 

No two days are ever the same at Oak Cottage, but structure and routine are vital to ensuring the smooth running of the home. Mornings are often the busiest time, as the team prepares the young people for school. 

“You have to be on your toes,” Tony explains. “It’s about managing personal care, making sure everyone is dressed and ready, administering medication, and ensuring all school bags are packed. We also coordinate transport, which involves liaising with drivers to ensure everything runs on time.” 

After the school run, Tony’s responsibilities shift to tasks like health and safety checks, organising the home, and preparing for the young people’s return in the afternoon. There are often medical appointments to attend or activities to plan, all tailored to the individual needs and preferences of the young people. 

Evenings bring their own rhythm, from dinner preparation to bedtime routines. “Bedtime is a critical time,” Tony shares. “For some young people, it takes up to an hour due to their needs, especially if hoists or baths are involved. By the time everyone is settled, there’s a sense of fulfilment in knowing the day has gone well.” 

Beyond the Basics: Building Relationships 

What truly sets the role apart is the emphasis on relationship-building. For Tony, it’s about being a constant presence in the lives of the young people. “I’ve been here longer than most of them, so I’m a familiar face they can rely on,” he says. 

The role also involves fostering strong professional relationships with families and social workers. “It’s about working together for the best interests of the young people,” Tony explains. “Receiving compliments from families or social workers is always rewarding, as it shows the positive impact we’re having.” 

Working with young people who have complex needs comes with challenges. Whether it’s a medical emergency in the middle of the night or managing behaviours that can be unpredictable, resilience and teamwork are crucial. 

Tony highlights the importance of debriefs and team meetings. “We support each other, especially after tough situations. Talking things through helps us improve and ensures we’re always delivering the best care possible.” 

The Rewards of the Role 

For Tony, the rewards far outweigh the challenges. Whether it’s witnessing a young person’s progress, receiving positive feedback from families, or sharing joyful moments during activities and holidays, the role offers immense personal fulfilment. 

“One of my most memorable moments was taking young people to a disco in Walsall,” Tony recalls. “Seeing them enjoying themselves and doing what every teenager does was incredible. Moments like that make it all worthwhile.” 

Skills That Make a Difference 

The role of a residential support worker demands a unique set of skills. Empathy, adaptability, and an ability to see things from the perspective of the young people are essential. Tony has also developed practical skills, such as administering medication and coordinating care during hospital visits. 

“You have to think ahead,” he explains. “It’s about anticipating their needs and ensuring every decision supports their wellbeing.” 

At Oak Cottage, teamwork is at the heart of everything. New staff members are supported with training, risk assessments, and mentorship from experienced workers like Tony. “It’s about sharing knowledge and ensuring everyone feels confident in their role,” he says. 

More Than Just a Job 

For Tony, being a residential support worker is more than a job—it’s a calling. “It’s about making a difference, day in and day out. This role has given me a sense of purpose and fulfilment I never had before.” 

At Oak Cottage, residential support workers like Tony are the unsung heroes, creating a safe, nurturing environment where young people can thrive. It’s a challenging but deeply rewarding role that leaves a lasting impact on the lives of those they care for. 

 

Black History Month at Wellcroft House

Posted on by Paul Adepoju

When I joined Wellcroft House as a student social worker in September, I knew Black History Month was just around the corner, and I wanted to create something truly meaningful. Together with Denise, one of our dedicated staff members, we brainstormed ways to make this celebration impactful for everyone. We felt that Black History Month was more than just a single event it was an opportunity to recognise, honour, and reflect on the rich history and cultural contributions of Black individuals. This led us to a plan: a major celebration that would bring everyone together while creating ongoing opportunities throughout October for learning, connection, and celebration. 

Weekly Friday Celebrations 

To give our community the time and space to appreciate different aspects of Black history, we decided to host activities every Friday throughout October, building up to a big event at the end of the month. 

Friday, 4th October
We kicked off with a Caribbean feast prepared by Denise, who made jerk chicken and dumplings. Residents and staff enjoyed the delicious meal, with Caribbean music and reggae filling the home, creating a lively and joyful atmosphere. We ended the evening with The Princess and the Frog, Disney’s first film featuring a Black princess, a movie everyone enjoyed. 

Friday, 11th October
The next Friday, we hosted an arts and crafts session, creating decorations and artwork together. Mucha, another staff member, prepared Sadza, a traditional African dish, which was a big hit. I noticed more staff members becoming curious about Black history, and to foster an open dialogue, I encouraged them to ask questions and engage in discussions with the team. 

Friday, 18th October
For our third Friday, we focused on music and dance, playing music from Black communities and dancing together in a lively, shared experience. This event built excitement for our upcoming main celebration. Wellcroft House was soon decorated with banners, flags, and artwork, bringing vibrant energy into our space. 

Main Event: Saturday, 26th October 

The highlight of our celebrations was a community-wide event on Saturday, 26th October, where we brought together residents, staff, family members, and friends from across Progress Care. Wellcroft House was beautifully adorned with vibrant decorations, an inspirational board filled with profiles of influential Black figures, and fact sheets displayed throughout. 

The day’s festivities included decorated cupcakes made by staff members’ families, and a stunning celebration cake crafted by Kath, one of our team members. Denise prepared a variety of Caribbean dishes, and the atmosphere was full of warmth and joy. We enjoyed live entertainment from a staff member’s niece, who played the keyboard and sang, adding a personal touch to the event. Outside, I ran an arts and crafts station where children painted shakers, adding to the rhythm of our celebration. 

The feedback was overwhelmingly positive, with residents, families, and staff from across Progress expressing their appreciation for the celebration and the chance to learn and reflect. 

Continuing the Celebration on Teams 

Throughout October, I shared stories of inspirational Black figures on our Teams platform to keep the momentum going. We highlighted individuals like Misan Harriman, the Nigerian-born British photographer and social activist known for his impactful imagery, and Mary Seacole, a Jamaican nurse celebrated for her compassionate work during the Crimean War. 

As the celebrations unfolded, more staff members showed genuine interest in Black history. Many wanted to understand more about the origins and significance of Black History Month, which led to open conversations and a safe space for learning. I continued sharing insights on Teams, addressing any questions staff members had and ensuring that everyone felt comfortable engaging with the themes of the month. 

Looking Ahead 

With my placement at Wellcroft House ending in December, I am hopeful that the commitment to Black History Month will continue in future Octobers. This month has brought our home and staff together, fostering understanding, joy, and reflection. It’s been incredible to see how these celebrations have enriched our environment, and I am confident that Wellcroft House will carry on this tradition, honouring the rich heritage and contributions of Black individuals for years to come. 

From Challenges to Champions: Progress’ Twin Siblings Win Local Art Competition

Posted on by Paul Adepoju

The best part of the job is seeing how they’ve progressed because it’s all about progression. 

In a heartwarming success story, twin siblings at Progress Children’s Services recently achieved a remarkable milestone by winning a local art competition. The twins, both diagnosed with global developmental delay and autism, joined Progress Children’s Services, earlier this year and the supportive environment and dedicated care they are receiving helped them flourish, culminating in their award-winning artwork. Their victory not only highlights their personal growth but also showcases the power of nurturing care and resilience. 

At Progress, every child, regardless of their uniqueness, is given the right support and opportunities to thrive and feel at home. This ethos was demonstrated through the journey of the siblings. 

Their transformation has been remarkable. Their award-winning creation (an artwork) that reflects their newfound comfort and joy has been an emotional experience for everyone at the home. As Harjeet, a team leader at Progress Children’s Services noted, “The best part of the job is seeing how they’ve progressed because it’s all about progression.” 

This journey of resilience culminated in the opportunity for the twins to participate in a local competition facilitated by their school. The staff and the children worked closely together, creating an art submission that expressed the twins’ progress and creativity. The artwork represented their emotional and developmental journey, capturing the essence of their time at Progress. While the competition was new for the children, their confidence and artistic expression spoke volumes about the supportive environment they had come to know. 

Harjeet described how important it was to ensure the children felt supported, not only in the competition but in their daily lives. “They’ve come so far, and it’s overwhelming to see their progress,” she remarked. “We never expected them to win, but their participation and excitement alone was a victory for all of us.” 

The event itself became a moment of joy for both the twins and the entire team at the home. Witnessing the children’s smiles and seeing them enjoy the recognition for their hard work was a proud moment. This experience has boosted the twins’ confidence and inspired the team to continue supporting and nurturing every child in their care. 

“We remain committed to creating a safe and an encouraging environment for all young residents. Future activities and competitions are being planned to further inspire creativity and personal development. Whether through art, education, or day-to-day care, the focus remains on ensuring that each child at the home and across Progress continues to thrive,” said Registered Manager, Josh. 

“As the twins’ achievements are celebrated and their journey is reflected upon, it is clear that the core mission lies in fostering progress—no matter how small the steps. This experience has reaffirmed Progress’ commitment to providing not just a home, but a place where every child can grow, learn, and feel valued,” said Tina Bhardwaj, Head of Children’s Services at Progress. 

“Progress is continuously finding new ways to support the individual needs of each person we serve. With upcoming projects and creative initiatives, more milestones are expected to be reached by the young residents. Progress remains a community where every person is given the opportunity to flourish,” said Claire Rogers, Managing Director, Progress. 

A “Day” in the Life of a Night Shift Support Worker at Progress

Posted on by Paul Adepoju

Working the night shift as a support worker at Progress is more than just a job; it’s a commitment to ensuring the well-being and stability of those who depend on the services provided.  

As the sun sets and most people wind down their day, night shift support workers at Progress gear up for their crucial responsibilities. The shift begins with a comprehensive handover from the day staff, where critical information about the children and ongoing tasks is exchanged. This transition is vital for maintaining continuity of care and addressing any immediate needs. 

“Receiving a detailed handover sets the tone for the night,” shared one of the night shift workers at Progress. “It ensures we are prepared and aware of any specific requirements or issues that might arise.” 

Once the handover is complete, the night shift team dives into their routine duties. These tasks include monitoring the young people, performing household chores, and ensuring a calm and safe environment throughout the night. A typical night might involve helping children with their evening routines, preparing them for bed, and being vigilant to respond to any needs that may arise. 

“We go about the house duties like monitoring,” explained a staff member. “In the morning, we support the kids with their routines before they transition to school.” 

This structured yet adaptable routine ensures that children receive consistent care and attention, promoting a sense of security and stability in their lives. 

Building Relationships 

One of the most rewarding aspects of the job is building meaningful relationships with the children. The quiet of the night often provides opportunities for one-on-one interactions that are less feasible during the busier daytime hours. These interactions help foster trust and rapport, which are crucial for effective support. 

“It’s nice to be there for the kids when they need someone to talk to or just to be a comforting presence,” shared a night shift worker. “These moments make the night shifts worthwhile.” 

Effective communication between day and night staff is crucial for seamless service delivery. The night shift team emphasised the importance of thorough handovers and mutual understanding between shifts. Miscommunications can lead to disruptions, so fostering a culture of clear and open communication is key. 

“If you have the capability to do something, just make the environment nice for the next person coming in,” advised a night shift support worker at Progress. This mentality helps maintain a positive and collaborative work environment. 

A Rewarding Career 

Despite the challenges, working the night shift at Progress is deeply rewarding. The opportunity to make a difference in young peoples’ lives, the camaraderie among staff, and the unique experiences of night work create a fulfilling career path. 

If you are passionate about making a difference and seeking a role that offers both challenges and rewards, consider becoming a night shift support worker at Progress. Visit progresscare.co.uk/jobs to explore current career opportunities and take the first step towards a fulfilling career in support work. Join us in providing essential care and support to those who need it most, even in the quiet hours of the night. 

Regis House Wins the ‘My Progress Values’ Challenge: Celebrating Teamwork and Creativity

Posted on by Paul Adepoju

In July 2024, Progress launched the My Progress Values challenge to inspire creative expression among young people by reflecting on the core values of our organisation—Care, Trust, Respect and Progress and Progress. After months of thoughtful participation from across our services, we are excited to announce Regis House as the overall winner of this competition. Their innovative approach not only encapsulated the essence of our values but also fostered teamwork and creativity between staff and children. 

The winning entry involved the creation of a “Family Tree” that symbolised the foundation of their home. This artwork was more than just a display; it was a collaborative project where both children and staff came together to express what the values meant to them. Each leaf on the tree represented the children’s thoughts on Care, Trust, Respect and Progress, and Progress, and the staff contributed as well, making it a true reflection of the shared understanding within the Regis House community. 

The creation was led by Anita, a Residential Support Worker at the home, and Annette, the Registered Manager, at Regis House. 

Anita emphasised the deep involvement of the children in the project: “We always incorporate our values into everything we do. The children discussed what each value meant to them, and together we decided that a tree was a fitting symbol for the strong foundation we build as a family unit. The children’s handprints are on the tree alongside the staff’s, showing how we all come together as one. It’s something we’re all very proud of.” 

Annette echoed this sentiment, highlighting the personal significance of the artwork: “It really does reflect the values of Progress and the progress that our children are making. Each child had a voice in the process, whether it was through eye gaze, Makaton signing, or verbal communication. It was all about respecting the children’s readiness and patience, making sure they felt heard and valued throughout the project.” 

The “Family Tree” will take pride of place at Regis House as a testament to the collaborative spirit that makes their home so special. It serves as a reminder of the small steps each child takes and the progress they make; all while being supported by a nurturing and value-driven environment. 

We congratulate Regis House and all participants for their dedication to this challenge. Their creativity and teamwork have truly brought our values to life in a way that will inspire others across the Progress community for years to come. 

“We believe that initiatives like this challenge, play a crucial role in showcasing the talent and creativity of our young people,” said Claire Rogers, Managing Director, Progress. “Through this competition, we fostered a sense of pride and accomplishment among participants while also telling the unique stories and perspectives of the young people at the heart of Progress’ services.”  

“We are committed to creating an inclusive and engaging environment for our young people, and the challenge is a testament to that commitment,” said Bal Dhanoa, Chief Executive Officer, Progress. “We are excited to see the creativity and passion that this competition inspired.”