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Welcoming Evanka: A New Chapter for Portland House

Posted on by Paul Adepoju

Progress Children’s Services is excited to welcome Evanka as the new Deputy Manager at Portland House. With her wealth of experience and passion for children’s welfare, Evanka brings a fresh perspective to the service, positioning it firmly on the path toward excellence. 

Evanka’s journey with Progress began as a bank staff member for over two years ago. Her dedication and commitment were evident as she navigated various roles, always prioritising the children’s needs. When asked why she stayed, Evanka highlighted the supportive environment and her deep connection with the service’s mission. “I have learned from different managers, and I have always kept my focus on the children. I am here to help my colleagues and go the extra mile,” she shared. 

Evanka’s approach is grounded in consistency and a genuine love for her work. She is known for her no-nonsense attitude and ability to bring structure and calm to even the most challenging situations. Her leadership style is marked by a hands-on approach, always willing to step in and support her team. 

Portland House: A Place Where Children Thrive 

Portland House is not just another service; it is a home where the wellbeing of each child is the top priority. Under Evanka’s leadership, the goal is clear: to elevate the home to an “Outstanding” rating. She acknowledges the work done by previous managers and is determined to continue their legacy by addressing “the little things” that make a significant difference. 

Evanka’s experience with managing challenging behaviours and her ability to create a safe, structured environment are key assets that will drive Portland House forward. “We are not just managing a home; we are nurturing lives. I want Portland House to be a place where every child feels valued and supported,” she emphasises. 

A Great Place to Work 

Evanka’s enthusiasm is infectious, and her arrival has already had a positive impact on the team. Portland House is known not only for its commitment to children but also as a fantastic place to work. Staff members feel supported, and there is a sense of camaraderie that makes working here fulfilling. 

Evanka is undeterred, ensuring everything is up to standard. She is driven by a desire to see Portland House thrive. Her work ethic and passion have already inspired her colleagues. 

Looking Ahead 

As Evanka settles into her role, she is excited about the future. She plans to bring fresh ideas, streamline operations, and, most importantly, keep the children’s needs at the heart of everything she does. Evanka’s journey is a testament to her resilience, dedication, and unwavering commitment to making a difference. 

Portland House is on the right path, and this is further reinforced with Evanka on board. Together with the home manager Cosmos, the team’s vision and drive will undoubtedly lead to new heights, making it not only a haven for children but also a rewarding place for staff to grow and make an impact. Welcome, Evanka—your journey with Portland House has just begun, and we are thrilled to have you on board! 

There are career opportunities at Portland House. Attend their forthcoming recruitment day on Feb 7 by filling the form below:


Hilton House Shines in First Full Ofsted Inspection

Posted on by Paul Adepoju

Staff understand the vulnerabilities of children living at the home. They know how to keep children safe. Care is well organised and arranged…” — Ofsted. 

Hilton House, a part of Progress Children’s Services, recently underwent an unannounced Ofsted inspection, a crucial requirement for any service in the care sector in the UK. The positive outcome of this thorough evaluation, spanning two days, is a testament to the home’s commitment to maintaining high standards and ensuring the well-being of its residents.  

Explaining how it all happened, Josh, the registered manager of Hilton House, revealed the Ofsted team arrived without prior notice on the 11th of June. Such inspections are designed to provide an accurate and unfiltered view of the home’s operations and the quality of care provided. 

“They came without any notice and stayed for two days,” Josh explained. “The first day was a full day of inspection, and they returned the next day to complete their evaluation.” 

What Ofsted said 

Children enjoy a range of activities at the home and going out to places they enjoy. Staff have a passion for creating fun and enjoyable experiences for children.” — Ofsted. 

In its official report on Hilton House, Ofsted said the overall experiences and progress of the children and young people have been rated as ‘good,’ reflecting the high-quality care and positive environment we strive to create. 

The report highlights the carefully planned introductions and personalised care that have allowed children to settle in quickly and comfortably. Ofsted commended the staff’s attentiveness and proactive approach that ensures that each child’s unique needs are met with dignity and respect. From understanding preferred communication methods to celebrating cultural events like Eid, Ofsted said the team goes above and beyond to make every child feel valued and supported. 

One of the key successes noted in the report is the strong, trusting relationships that the staff have built with the children. By actively listening and engaging with the children, Ofsted said the staff at Hilton House have created an environment where children feel comfortable and cared for. Progress’ innovative approaches, such as using social stories to reduce anxiety around health topics, did not go unnoticed. Ofsted said these empower children to develop independence and confidence. 

Ofsted also affirmed that safety is a top priority at Hilton House. The regulator commended the staff’s improved understanding of safeguarding procedures and their vigilance in addressing concerns promptly and effectively. Hilton House’s well-organised care plans and positive behaviour support strategies, Ofsted noted, help children feel secure and understood, promoting a nurturing atmosphere conducive to their growth and development. 

Staff feel well supported by managers at the home.” — Ofsted. 

“Hilton House has shown significant growth. The team at the service are reflecting the broader organisational dedication to continuous improvement, ensuring that training, supervision, and feedback mechanisms are robust and effective. This commitment to professional development enhances the quality of care we provide and supports our team in their roles,” said Bal Dhanoa, CEO, Progress.

“We believe in the power of joy and shared experiences to enrich the lives of the children in our care. From memorable celebrations to inclusive community events, we strive to create a lively, engaging environment where our young people can thrive and create happy memories,” said Claire Rogers, Managing Director Progress.

“We extend our heartfelt gratitude to our dedicated staff, supportive families, and the entire Progress Children’s Services community. Your unwavering support and commitment make achievements like this possible. Together, we will continue to provide exceptional care, fostering a brighter future for all the children at Progress,” said Tina Bhardwaj, Head of Children’s Services, Progress.

“While we celebrate these successes, we remain committed to further enhancing our services. Our goal is to continue building on this strong foundation to ensure that Progress remains a beacon of excellence in children’s services,” said Angeline Freer, Head of Corporate and Commercial Services, Progress.

Hilton House’s journey 

Staff understand children’s preferred methods of communication and they actively listen to children to gain their views and choices. As a result, children have quickly built trusted relationships with staff. Children are comfortable with staff and value their company.” — Ofsted 

According to Josh, the inspectors were impressed “with the progress made since their last visit. “They recognised the journey we’ve been on, from our initial setup to now having five young people in our care. I always tell the team not to be afraid to show their best and just be proud of what they are doing. When visitors come into the home this should not change anything. Ofsted are not there to trip us up, they are supporting us to improve. I am so pleased that the inspectors were able to see the home at its best, witnessing some great practice from staff and the environment being used to its full potential.” 

“They saw our team in action, managing various situations with skill and empathy,” Josh shared. “This really showcased the quality of care we provide.” 

The design and layout of Hilton House also received commendation. The home which was designed for sensory enrichment is tailored to support children with learning disabilities and special needs.  featuring functional and welcoming large open spaces and decor. “The inspectors appreciated the environment Progress created,” Josh said. “Our home is designed to be suitable for young people with various needs, and this was recognised during the inspection.” 

Staff Training and Development 

Ongoing training is a key component of the staff development programme at Hilton House. Josh highlighted the importance of therapeutic approaches in their work. “We’re continually training our staff in therapeutic methods,” Josh noted. “Even those who haven’t completed their training yet are already applying what they’ve learned, which is reflected in their interactions and paperwork.” This commitment to training ensures that the staff are well-equipped to handle the diverse needs of the young people in their care. 

With the positive outcome of the Ofsted inspection, Josh and his team are looking forward to continuing their work with renewed confidence. They are also preparing for a busy summer, planning various activities and events to keep the young people engaged and active during the school holidays. 

“We want to make the most of the summer and ensure the kids have an enjoyable and productive break,” Josh shared. The team have already planned activities for the Summer and have some ideas for more” 

Progress Children’s Services Shine in Ofsted Inspections

Posted on by Paul Adepoju

Progress Children’s Services is celebrating outstanding achievements following the first full inspections of two of its children’s homes, The Bridge and Hilton House, by Ofsted. Both homes have received high commendations for their commitment to the exceptional care and support for children with special needs. 

The Bridge earned an “outstanding” rating for its leadership and management. The report praised Registered Manager Nicole for her ambitious vision and effective advocacy, fostering a collaborative and enthusiastic care environment. Children at The Bridge are making noteworthy progress, with their experiences rated as “good.” Ofsted highlighted the home’s swift and well-planned care, which makes children feel valued from their arrival. Staff dedication, such as arranging school uniforms and understanding complex health needs, was also noted. The Bridge’s commitment to continuous staff training and development ensures high-quality care and a positive, evolving environment. 

Hilton House also received positive feedback, with Ofsted rating the overall experiences and progress of the children as “good.” The unannounced inspection highlighted the home’s well-organised and dignified care, quick settling-in processes, and staff attentiveness to each child’s unique needs. Strong, trusting relationships between staff and children were commended, along with innovative approaches like using social stories to reduce anxiety around health topics. Safety and safeguarding were top priorities, with staff demonstrating a solid understanding and prompt action on concerns. 

Bal Dhanoa, Founder and CEO of Progress, expressed immense pride in the feedback, attributing the success to the team’s unwavering commitment to high-quality care. Claire Rogers, Managing Director, and Tina Bhardwaj, Head of Children’s Services, echoed this sentiment, emphasising the importance of a nurturing and supportive environment and the comprehensive approach to care planning. Angeline Freer, Head of Corporate and Commercial Services highlighted the strong leadership and collaborative spirit that contributed to these achievements. 

Both The Bridge and Hilton House have demonstrated significant growth and excellence, setting a positive example in children’s services. The homes’ dedication to continuous improvement and staff development, along with a focus on individual needs and family involvement, ensures that children at Progress Children’s Services receive the best possible care and support. 

Beyond the workplace: How Skills Acquired at Progress Transformed Tim’s Family Life

Posted on by Paul Adepoju

Tim is a residential support worker at Nightingale House, a key service under Progress. His journey is a remarkable story of professional growth and personal transformation. Starting with minimal experience, Tim has not only become a vital member of the Nightingale House team but has also found that the skills and training he received have profoundly impacted his family life, especially in his role as a father. 

In 2022, Tim arrived in the UK from Zimbabwe, embarking on a new chapter in his life. His initial days at Nightingale House were challenging, but with the support of his colleagues and the management team, Tim found his footing. “I didn’t really have any expectations because I just came to this country,” he recalls. The journey was tough, but the encouragement and assistance from his team and the manager made all the difference. 

The training Tim received at Nightingale House was exceptional, equipping him with skills that extended beyond the workplace. This training, tailored specifically to the needs of the residents at Nightingale House, included specialised techniques that are not commonly offered by other organisations. “The training that I’ve got… has really impacted me positively,” Tim explains. This unique and comprehensive training approach is a hallmark of Progress, setting it apart from standard training programmes in the sector. 

One of the most significant impacts of Tim’s job has been on his parenting. As a father of three, Tim discovered that the skills he learned at work enhanced his ability to support and understand his children. The training opened his eyes to new ways of uniquely interacting with and specifically supporting the young people at Progress – in addition to his kids, fostering better communication and understanding. “I had this lens that I looked at the world in regard to my kids… Now I can support my kids in ways that I never thought they needed support,” Tim shares. 

His improved relationship with his teenage son is a testament to this transformation. Tim’s new approach, which involves asking his children about their thoughts and feelings, has led to more open and meaningful conversations. “My relationship with [my son] is way better than it was before,” he notes. 

Daily Responsibilities and Work-Life Balance 

Tim’s typical day at Nightingale House involves a variety of responsibilities, from supporting residents with their daily routines to administering medication and personal care. Tim has managed to achieve a healthy work-life balance, thanks to the supportive management at Nightingale House. The flexibility offered by his manager allowed Tim to tailor his work schedule to meet his family’s needs, demonstrating the Progress’ commitment to its employees’ well-being. 

Empathy and patience are central to Tim’s approach at work and at home. The culture at Nightingale House encourages staff to put themselves in the residents’ shoes, a mindset that Tim has adopted in his parenting. “If you’re working with someone or supporting someone, you need to put yourself in their shoes,” he emphasises. This philosophy has helped Tim become more patient and understanding, both with the residents he supports and with his own children. 

Tim’s experience at Nightingale House highlights the profound impact that supportive management and specialised training can have on both professional and personal development. His story is a testament to the importance of empathy, patience, and continuous learning. Through his journey, Tim has not only grown as a professional but also as a father, demonstrating the far-reaching benefits of the skills and training provided by Progress. 

If Tim’s journey resonates with you, consider exploring similar career opportunities at Progress. Visit www.progresscare.co.uk/jobs to learn more about how you can contribute to creating enriching experiences for children who need it the most. 

From Personal Experience to Professional Passion: Laura Joins Progress

Posted on by Paul Adepoju

I want to give the other children in care the same experiences we gave to Reuben because they deserve the same as every other child.

Laura recently joined Progress Children’s Services as a residential support worker, bringing with her a wealth of personal experience and an inspiring dedication to the well-being of children with complex needs. During her induction, Laura shared her story, motivations, and hopes for her new role, offering a glimpse into the heart of someone deeply committed to making a difference. 

“This is my first role in support work,” Laura began, though she is no stranger to childcare, having previously worked in a day nursery. Her most profound experience, however, comes from caring for her own children, particularly her youngest son, Reuben, who had complex needs. “He was my inspiration. He was what made me a better person,” Laura reflected. 

Reuben’s condition required 24/7 care, including specialised feeding, deep suction, and oxygen support. Despite the challenges, Laura and her family were determined to ensure Reuben enjoyed life to the fullest. “We travelled, we packed the car up to the brim, and just went on holidays to give him what every other child gets. Yes, he did not walk on the beach, but he got on the beach because we got him on the beach,” she recounted with pride. 

The experience of caring for Reuben, who passed away in January, has profoundly shaped Laura’s approach to her work at Progress. “I want to give the other children in care the same experiences we gave to Reuben because they deserve the same as every other child,” she emphasised. Her determination to provide these children with enriching life experiences, regardless of their abilities, is a testament to her unwavering commitment. 

Laura’s personal journey has not only equipped her with practical skills but also instilled a deep empathy and understanding for the children she now supports. “Even if they can’t talk, they can enjoy normal life experiences. Reuben lost his smile for the last year, but he communicated with his eyes. He let us know he was happy or sad or in pain in other ways,” she explained. 

Looking ahead, Laura is eager to grow professionally within Progress. “I’d like to work my way up and get that experience in a professional way rather than just a personal way,” she said. 

Laura’s story is a powerful reminder of the impact that personal experience and passion can have in the field of residential support work. For those who share her dedication and empathy, Progress offers a fulfilling career path where they can make a meaningful difference in the lives of children with complex needs. 

If Laura’s journey resonates with you, consider exploring similar career opportunities at Progress. Visit www.progresscare.co.uk/jobs to learn more about how you can contribute to creating enriching experiences for children who need it the most. 

Progress Celebrates Parents and Builds Community at Successful Parents’ Day Event

Posted on by Paul Adepoju

Stourbridge House, an integral part of Progress, recently hosted a heartwarming and successful Parents’ Day event at the Head Office. This event aimed to provide a much-needed support network for the parents of the young persons in their care. Bethany Jordan, Interim Home Manager, and Jessica Freeman, Interim Deputy Manager, shared insights about the event’s inspiration and impact.

The idea for the Parents’ Day event originated from parent feedback indicating feelings of isolation and a lack of support. Stourbridge House responded by creating a space for parents to come together, share experiences, and form supportive connections. “We wanted to bring everyone together because we’ve had feedback from some of the parents that they feel like they’re on their own,” said Bethany Jordan. “They feel like they don’t have any support from anyone external apart from giving gifts.”

The event proved to be a resounding success, with parents engaging in meaningful conversations about their challenges and triumphs, exchanging advice on places to take their children, and discussing the support they receive. The relaxed atmosphere allowed for genuine interactions between parents and staff, fostering a sense of community and trust. “We wanted to bring them together so they can support each other as well as us,” Bethany added.

Parents had the opportunity to connect with the staff on a personal level, which was greatly appreciated. Positive feedback from parents emphasised the importance of such events, with several of them expressing a desire for the Parents’ Day to become a regular occurrence. Stourbridge House hopes to maintain and strengthen this support network.

A parent who attended the event shared her deep appreciation for Stourbridge House, describing herself as an unpaid advocate for their services. She recounted how the team facilitated her child’s trip abroad and her son’s dream visit to Harry Potter Studios. “We’ve got to keep Stourbridge House. I have enough trust in Stourbridge House and the team there,” she stated.

Another parent highlighted her son’s love for Stourbridge House, considering it his second home. She praised the team’s excellent communication and the progress her son has made in independence, cooking, personal hygiene, and laundry. “I thank the staff for that because I know that when he is in a vulnerable situation, they put his care needs first; they will make sure that he is well looked after.”

Bethany and Jessica were pleased with the positive feedback and are eager to incorporate suggestions for future events. One idea includes sending detailed emails with photos and updates about the children’s activities and well-being to enhance communication with parents.

Bethany expressed her pride in the positive impact Stourbridge House has on the children and their families. “We want to see a difference in the children. We want to see a difference in the families that we’re supporting,” she said. The dedication and collaboration of the team at Stourbridge House are pivotal to their success. “The team are a tight-knit team. They have their own roles, they all have their goals, but they work really, really well together,” Bethany remarked. “I like seeing the difference that we’re making. I like seeing how happy and comfortable they are at Stourbridge House.”

The Parents’ Day event at Stourbridge House exemplifies Progress’s commitment to supporting families and fostering a strong sense of community. The team looks forward to hosting more events in the future, continually striving to enhance the support network for the parents and children they serve.

A Day with Uncle Ray, a Support Worker with Progress Children’s Services

Posted on by Paul Adepoju

Rilford, known affectionately as Uncle Ray, is a residential support worker at Portland House. Just a few months into the role, he has seamlessly integrated into the team, contributing significantly to the daily activities, and positively impacting the young people. 

With decades of experience working with children and adults with severe learning disabilities, complex needs, and challenging behaviours,  

Rilford’s journey to Progress began decades earlier in the southern African country of Zimbabwe where he trained as a teacher, a profession he also practised for a while after moving to the UK. He then transitioned to the care sector, applying his skills with young people to support individuals of various age groups, providing a wide array of care. Since joining Progress, Uncle Ray has demonstrated impressive competence, significant maturity and extensive experience working with children with severe learning disabilities, complex needs, and challenging behaviours. 

Starting his shift at Portland House, Rilford quickly dives into sorting out groceries. With meticulous care, he organises the items to cater to the preferences of the young residents, such as placing eggs in a secure drawer to prevent breakage and storing apples both in the fridge and at room temperature to suit different tastes. 

After handling the groceries, Rilford cleans the kitchen, and arranges the dishes in the dishwasher. His attention to detail and consideration for the children’s needs are evident in every task he undertakes. 

Rilford’s role keeps him active, as he often clocks over 14,000 steps a day while engaging with the children, both indoors and outdoors. He emphasizes the importance of staying active and the positive impact it has on his health. 

Having undergone induction at Progress’s head office, Rilford was eager to join the team. He fondly recalls playing on the swings during his initial weeks. His natural rapport with the children earned him the nickname “Uncle Ray,” and he is well-liked by everyone at Portland House. 

His approach to support work is based on understanding and respecting the intellectual capacities of the young people. “They are intelligent, and you must respect that. A good approach makes day-to-day activities smooth for everyone,” Rilford says. 

Manager Cosmos commends Rilford’s willingness to learn and adapt quickly. “He has fit in well and is always ready to learn,” Cosmos notes. 

As the school runs begin, Rilford is ready to focus on the young person staying behind. They discuss activities for the afternoon, ensuring everything they do is safe and enjoyable. Rilford believes in offering choices and explaining decisions, fostering a respectful and supportive environment. 

Rilford is committed to making each moment special for the children and hopes to continue earning the trust and support of his team members. 

If you are passionate about support work and want to make a difference, consider joining the team at Portland House. Visit progresscare.co.uk/jobs for our latest career opportunities across Progress. 

It’s Coming Home: Progress’ Young People Celebrate England’s Euro Victory

Posted on by Paul Adepoju

England secured a dramatic last-minute victory over the Netherlands in the Euro 2024 semi-final, earning a spot in the final against Spain. Ollie Watkins’ brilliant strike sealed the win for England, setting up an era-defining showdown with Spain as they aim to be crowned the Champions of Europe, bring the trophy home and end years of hurt. The Three Lions’ fans are eagerly awaiting the final match to see if England can clinch their first European Championship title.

At Progress, our young people believe that it is coming home.

At Portland House, the young people joined in the celebration of the qualification for the final match as they joined the rest of the country in celebrating the national team’s win over the Netherlands, setting the stage for a monumental showdown with Spain.

With branded flags, table covers, “glasses,” plates, banners, stickers, and paper cups, the home came alive with excitement throughout the football match. At the blast of the final whistle, the young people and other team members who watched the match shared the sentiments of football fans across the country. It might actually be coming home this time around.

Football has a profoundly positive impact on young people, especially those with special needs and those in care. It encourages teamwork, boosts self-esteem, and provides a sense of belonging and achievement. It also helps young people to develop social skills, build friendships, and experience the joy of collective celebration.

At Progress, we understand the power of teamwork and shared goals, just like in football. We provide outstanding care and support, creating an environment where everyone can thrive and achieve their full potential.

If you’re a football fan who is passionate about support work, consider joining our team at Progress. Visit progresscare.co.uk/jobs for our latest career opportunities. Together, we can make a difference.

Discover the Heartwarming World of Regis House: A Place Where Young People Flourish

Posted on by Paul Adepoju

At Progress, we take immense pride in providing a nurturing and supportive environment for our young people. One of our standout services, Regis House, is a testament to our commitment to fostering a sense of community and belonging for all our young people. Led by the dedicated and passionate Annette, Regis House exemplifies our ethos of creating a family-like atmosphere where children can truly thrive. 

A Home Away from Home 

Regis House is more than just a young people’s home; it is a place where they feel safe, loved, and valued. As Annette, the manager, describes, “We very much pride ourselves on being as much a family home as we can possibly be, given the needs and the provision of the service that we are providing. We are very intimate as a home, and we pride ourselves on being as much a family home as anybody could ever have.” 

This intimate, family-oriented approach is what makes Regis House unique. Despite the challenges and the intensive care required, the team members at Regis House strive to create an environment that mirrors the warmth and support of a traditional family setting. This dedication is evident in the positive feedback from social workers and guardians who frequently commend the home for its intimate and nurturing atmosphere. 

One of the key aspects of life at Regis House is the emphasis on social interaction and community involvement. Annette highlights the importance of these activities, noting that they “promote social interaction, give opportunities to meet young people with similar needs, abilities, cultures, religions, and help build friendships in a safe and secure environment.” 

Whether it is a casual social event or a structured activity, the goal is always the same: to provide our young people with opportunities to engage with their peers, build lasting friendships, and feel a sense of normalcy and inclusion. These activities are crucial for their development, helping them to prepare for transitions into adult services and fostering a sense of independence and confidence. 

Why Work at Regis House? 

If you are passionate about making a real difference in the lives of children and young adults, Regis House offers a fulfilling and rewarding career opportunity. Here are a few reasons why you should consider joining our team: 

  1. Meaningful Impact: Your work will directly contribute to the well-being and development of young people who need it the most. You will play a crucial role in shaping their futures and providing them with the support they need to thrive. 
  1. Supportive Environment: At Regis House, you will be part of a team that values collaboration, empathy, and dedication. Despite the challenges, the sense of camaraderie and shared purpose among the staff makes it a truly special place to work. 
  1. Professional Growth: Progress is committed to the professional development of our staff. We provide ongoing training and support to ensure that you have the skills and knowledge needed to excel in your role. 
  1. Community Engagement: You will have the opportunity to engage with a diverse community of young people, families, and professionals, broadening your experience and enhancing your impact. 

Join Us Today 

If you are suitably qualified and have a passion for working with young people in a supportive and dynamic environment, we encourage you to explore the career opportunities at Progress. Visit progresscare.co.uk/jobs to learn more about our current vacancies and how you can become part of the Regis House family. 

Together, we can continue to make a positive difference in the lives of the young people we serve. Regis House is not just a place to work; it is a place where you can make a lasting impact and help create a brighter future for all our residents.

A Day in the Life of Priya: Team Leader at Progress

Posted on by Paul Adepoju

As a team leader at Progress Children’s Services, Priya has a busy but rewarding day overseeing the care of the young people. “I run all the shifts that I’m on. I do all the allocations and then I’m in charge of the other support workers making sure that they’re doing their job,” Priya explains of her responsibilities. 

Her day starts early, arriving at the house to check in with the overnight staff and get briefed on how the night went. “I write reports covering issues including the petty cash, logging in all the receipts,” Priya notes of her morning tasks. She then ensures the young people are up and getting ready for their day activities. 

Throughout the morning, Priya is checking in on the different staff members and young people. “Making sure everything gets done,” she says. This may involve resolving any conflicts, addressing any issues that arose overnight, or providing guidance to staff on caring for young people with complex needs. 

In the afternoon, Priya focuses on training and mentoring new staff members. “When people start here, I tend to be the one to mentor them. And tell them how to do things,” she says. She enjoys forming close bonds with her colleagues and helping them learn. 

Evenings bring more responsibilities like handling medications and doing evening checks on the residents. “We just do like the handles in the evening and just make sure the shifts go well,” Priya notes. She works to ensure a smooth transition to the overnight staff. 

By the end of her long day, Priya feels a sense of pride and accomplishment in her role. “I’ve worked very, very hard to get where I am,” she says. Sometimes tiring, she finds the work rewarding knowing she’s making a positive difference in the lives of the young people at the service.