Hilton House Shines in First Full Ofsted Inspection

Staff understand the vulnerabilities of children living at the home. They know how to keep children safe. Care is well organised and arranged…” — Ofsted. 

Hilton House, a part of Progress Children’s Services, recently underwent an unannounced Ofsted inspection, a crucial requirement for any service in the care sector in the UK. The positive outcome of this thorough evaluation, spanning two days, is a testament to the home’s commitment to maintaining high standards and ensuring the well-being of its residents.  

Explaining how it all happened, Josh, the registered manager of Hilton House, revealed the Ofsted team arrived without prior notice on the 11th of June. Such inspections are designed to provide an accurate and unfiltered view of the home’s operations and the quality of care provided. 

“They came without any notice and stayed for two days,” Josh explained. “The first day was a full day of inspection, and they returned the next day to complete their evaluation.” 

What Ofsted said 

Children enjoy a range of activities at the home and going out to places they enjoy. Staff have a passion for creating fun and enjoyable experiences for children.” — Ofsted. 

In its official report on Hilton House, Ofsted said the overall experiences and progress of the children and young people have been rated as ‘good,’ reflecting the high-quality care and positive environment we strive to create. 

The report highlights the carefully planned introductions and personalised care that have allowed children to settle in quickly and comfortably. Ofsted commended the staff’s attentiveness and proactive approach that ensures that each child’s unique needs are met with dignity and respect. From understanding preferred communication methods to celebrating cultural events like Eid, Ofsted said the team goes above and beyond to make every child feel valued and supported. 

One of the key successes noted in the report is the strong, trusting relationships that the staff have built with the children. By actively listening and engaging with the children, Ofsted said the staff at Hilton House have created an environment where children feel comfortable and cared for. Progress’ innovative approaches, such as using social stories to reduce anxiety around health topics, did not go unnoticed. Ofsted said these empower children to develop independence and confidence. 

Ofsted also affirmed that safety is a top priority at Hilton House. The regulator commended the staff’s improved understanding of safeguarding procedures and their vigilance in addressing concerns promptly and effectively. Hilton House’s well-organised care plans and positive behaviour support strategies, Ofsted noted, help children feel secure and understood, promoting a nurturing atmosphere conducive to their growth and development. 

Staff feel well supported by managers at the home.” — Ofsted. 

“Hilton House has shown significant growth. The team at the service are reflecting the broader organisational dedication to continuous improvement, ensuring that training, supervision, and feedback mechanisms are robust and effective. This commitment to professional development enhances the quality of care we provide and supports our team in their roles,” said Bal Dhanoa, CEO, Progress.

“We believe in the power of joy and shared experiences to enrich the lives of the children in our care. From memorable celebrations to inclusive community events, we strive to create a lively, engaging environment where our young people can thrive and create happy memories,” said Claire Rogers, Managing Director Progress.

“We extend our heartfelt gratitude to our dedicated staff, supportive families, and the entire Progress Children’s Services community. Your unwavering support and commitment make achievements like this possible. Together, we will continue to provide exceptional care, fostering a brighter future for all the children at Progress,” said Tina Bhardwaj, Head of Children’s Services, Progress.

“While we celebrate these successes, we remain committed to further enhancing our services. Our goal is to continue building on this strong foundation to ensure that Progress remains a beacon of excellence in children’s services,” said Angeline Freer, Head of Corporate and Commercial Services, Progress.

Hilton House’s journey 

Staff understand children’s preferred methods of communication and they actively listen to children to gain their views and choices. As a result, children have quickly built trusted relationships with staff. Children are comfortable with staff and value their company.” — Ofsted 

According to Josh, the inspectors were impressed “with the progress made since their last visit. “They recognised the journey we’ve been on, from our initial setup to now having five young people in our care. I always tell the team not to be afraid to show their best and just be proud of what they are doing. When visitors come into the home this should not change anything. Ofsted are not there to trip us up, they are supporting us to improve. I am so pleased that the inspectors were able to see the home at its best, witnessing some great practice from staff and the environment being used to its full potential.” 

“They saw our team in action, managing various situations with skill and empathy,” Josh shared. “This really showcased the quality of care we provide.” 

The design and layout of Hilton House also received commendation. The home which was designed for sensory enrichment is tailored to support children with learning disabilities and special needs.  featuring functional and welcoming large open spaces and decor. “The inspectors appreciated the environment Progress created,” Josh said. “Our home is designed to be suitable for young people with various needs, and this was recognised during the inspection.” 

Staff Training and Development 

Ongoing training is a key component of the staff development programme at Hilton House. Josh highlighted the importance of therapeutic approaches in their work. “We’re continually training our staff in therapeutic methods,” Josh noted. “Even those who haven’t completed their training yet are already applying what they’ve learned, which is reflected in their interactions and paperwork.” This commitment to training ensures that the staff are well-equipped to handle the diverse needs of the young people in their care. 

With the positive outcome of the Ofsted inspection, Josh and his team are looking forward to continuing their work with renewed confidence. They are also preparing for a busy summer, planning various activities and events to keep the young people engaged and active during the school holidays. 

“We want to make the most of the summer and ensure the kids have an enjoyable and productive break,” Josh shared. The team have already planned activities for the Summer and have some ideas for more” 

Progress Children’s Services Shine in Ofsted Inspections

Progress Children’s Services is celebrating outstanding achievements following the first full inspections of two of its children’s homes, The Bridge and Hilton House, by Ofsted. Both homes have received high commendations for their commitment to the exceptional care and support for children with special needs. 

The Bridge earned an “outstanding” rating for its leadership and management. The report praised Registered Manager Nicole for her ambitious vision and effective advocacy, fostering a collaborative and enthusiastic care environment. Children at The Bridge are making noteworthy progress, with their experiences rated as “good.” Ofsted highlighted the home’s swift and well-planned care, which makes children feel valued from their arrival. Staff dedication, such as arranging school uniforms and understanding complex health needs, was also noted. The Bridge’s commitment to continuous staff training and development ensures high-quality care and a positive, evolving environment. 

Hilton House also received positive feedback, with Ofsted rating the overall experiences and progress of the children as “good.” The unannounced inspection highlighted the home’s well-organised and dignified care, quick settling-in processes, and staff attentiveness to each child’s unique needs. Strong, trusting relationships between staff and children were commended, along with innovative approaches like using social stories to reduce anxiety around health topics. Safety and safeguarding were top priorities, with staff demonstrating a solid understanding and prompt action on concerns. 

Bal Dhanoa, Founder and CEO of Progress, expressed immense pride in the feedback, attributing the success to the team’s unwavering commitment to high-quality care. Claire Rogers, Managing Director, and Tina Bhardwaj, Head of Children’s Services, echoed this sentiment, emphasising the importance of a nurturing and supportive environment and the comprehensive approach to care planning. Angeline Freer, Head of Corporate and Commercial Services highlighted the strong leadership and collaborative spirit that contributed to these achievements. 

Both The Bridge and Hilton House have demonstrated significant growth and excellence, setting a positive example in children’s services. The homes’ dedication to continuous improvement and staff development, along with a focus on individual needs and family involvement, ensures that children at Progress Children’s Services receive the best possible care and support. 

Providing Individualised Care for Young People with Complex Needs at Hilton House

At Progress Children’s Services, the focus is on meeting the unique needs of young individuals, especially children with complex challenges. Josh, manager of one of our new children’s homes, offers an in-depth look into the service’s distinctive approach, its journey, and the impactful progress achieved within a short period. 

The home, Hilton House, is built on a singular focus: providing individualised care for young people with complex needs. As Josh reflects on the service’s inception, he emphasises, “our goal was to create a haven where each individual receives tailored support, recognising the uniqueness of their challenges and strengths.” 

The journey started in November 2023, when the first young person moved in. Josh highlights the cohesive bond formed among staff members. “We’ve built a team that understands the intricacies of specialised care, creating a supportive environment for both residents and staff,” he notes. 

As the home continues on its mission, Josh noted that the key to overcoming challenges is the dedicated team understanding the importance of trust-building and the need for a secure environment. “We navigate challenges together, ensuring the well-being and comfort of our residents,” he explains. 

Qualities of the Ideal Team Member 

Comprising individuals with extensive experience in the care sector, Josh’s team has been instrumental in achieving early successes. However, recruitment remains an ongoing focus. “We are committed to bringing in individuals who share our passion for specialised care. Finding the right team members, especially those willing to commit to full-time roles, is crucial for our continued success,” Josh states. 

Josh articulates the qualities he values in team members, emphasising the importance of patience, understanding, and a willingness to invest hard work. “Our ideal team members recognise the significance of small achievements and approach their work with compassion. They understand the journey and challenges that come with specialised care,” he highlights. 

The Joy of Caring: The Heart of the Service 

For Josh, the joy of caring lies in witnessing achievements of young people. “It’s about celebrating the small steps, the gradual independence achieved by our residents. The unique challenges of each day are met with teamwork, compassion, and a genuine commitment to making a positive impact,” he shares. He added that Progress places a strong emphasis on the personal growth and development of everyone under its care. 

The team at Hilton House have rapidly built a shared trust and remarkable achievements. Josh attributes this success to experienced staff and effective team dynamics. “Trust is at the core of our approach. The successes we’ve witnessed are a testament to the dedication of our team and their ability to form strong connections with the residents,” he affirms. 

Blending Experience and Expertise 

As the discussion turns to prospective team members’ qualifications, Josh emphasises the importance of both experience and formal qualifications. “We welcome individuals from diverse backgrounds, including those with experience in elderly care or different children’s homes. Personal qualities, such as patience and understanding, are equally vital in our line of work,” he states. 

Josh shares his personal journey, highlighting the transition from agency work to a fulfilling career in residential care. “Residential care offers camaraderie, teamwork, and a constant stream of new challenges. It’s not just a job; it’s a career that becomes immensely rewarding when approached with dedication and passion,” he reflects. 

A Bright Future Ahead 

Josh provides a glimpse into the ongoing progress at the service. “Our structured approach to transition and dedicated team have laid the foundation for positive outcomes. As we continue to grow, our impact on the lives of the young individuals we support will only strengthen,” he expresses with optimism. 

The home stands as a testament to the transformative power of specialised care. Through its unwavering commitment to individualised support, compassionate team dynamics, and a focus on positive outcomes for our children and young people, Josh and his team members at the service are carving a distinctive path in the realm of children’s services. The journey is ongoing, with the promise of a brighter and more fulfilling future for the residents under its care. 

We have career opportunities for experienced Support Workers for our children’s homes in Aldridge and Wolverhampton. Contact us to book your space at our forthcoming recruitment day. Shifts Available: Earlies and Lates OR Long Days, Nights – Full Time Hours. Send your CV to recruitment@progresscare.co.uk
Or call 01902 561 066 

Designing for Sensory Enrichment

This is not just about Hilton House or Progress. It is a journey into the thoughtful design that enhances the lives of children in care.

When it comes to interior design, the goal is often to create spaces that are visually appealing and stylish. However, at Progress Care Solutions (widely referred to as Progress), interior design serves a more profound purpose. It’s about crafting environments that cater to the unique sensory needs of children in care, and Preet Anand, the interior designer behind it all, is passionate about making a difference. 

Preet Anand, founder of Mood Interiors, has been instrumental in redefining the role of interior design at Progress’ homes. She believes that inhabited spaces should empower and enable individuals, especially children with special needs. “Interior design is not just about aesthetics; it’s about improving lives,” says Preet. 

Progress, an organisation dedicated to providing top-tier care for children, especially those with special needs, has long adopted an approach that goes beyond mere functionality. The philosophy is clear: it’s not the children who are disabled; it’s the environment that can be disabling. And that’s where Preet and her expertise come into play. 

The Sensory Design Philosophy 

In their research on the effect of light and colours in the built environment on autistic children’s behaviour, Ashwini Sunil Nair and colleagues reported that different hues have varying effects on autistic children, with many neutral tones and mellow shades proven to be autistic-friendly with their calming and soothing effect, while bright, bold, and intense colours are refreshing and stimulating. They also reported that the stimulus of bright-lighting causes behavioural changes in autistic children prone to light sensitivity. You can access the study here. 

Preet, noted that the autistic spectrum is sometimes/typically sensitive to colours with deeper tones which is why she always keep to pastels when designing these types of homes. “I always avoid red and pink where possible, due to the adverse (triggering) effect. Other than that, the colours used are calming and positive.”  

She noted Progress’ newest home, Hilton House’s “harmonising” colour selection, is based on blue to evoke a sense of serenity in the home.

Blue is calming; green is encouraging (growth), yellow increases appetite, so works well in the dining room.

“Blue is calming; green is encouraging (growth), yellow increases appetite, so works well in the dining room. Lilac is said to help reduce aggression (but was mainly for the consistency of cool colour tones),” says Preet. 

At the core of Progress’ approach to interior design is the concept of sensory design. The organisation utilises principles such as space, colour, texture, form, and light to create spaces that meet the unique sensory requirements of the children they care for. These principles are not just about aesthetics; they are fundamental in addressing the sensory needs of the children. 

Preet and her team approach each project by understanding the specific needs of the children. She described it as a comprehensive process that takes into account the individual requirements of each child. “When it comes to space,” Preet explains, “we need to make sure the environment accommodates high-energy situations, as well as rapid movement for those with mobility challenges.” 

In sensory design, colour plays a pivotal role. Preet says, “Colours can have a profound impact, especially for children with autism. We strive to create adaptable spaces where colours can be changed to suit individual preferences, ensuring the environment remains stimulating and comforting.” 

The Role of Texture and Materials 

The materials used in sensory design are chosen with care. Furniture materials must be durable and easy to clean, as children in these environments may interact with them differently than in mainstream settings.  

Preet notes, “Furniture needs to be both functional and safe, taking into account the possibility of challenging behaviours.” 

Sound, too, is carefully managed. Acoustics and sound regulation are paramount, creating a comforting auditory environment for children. “Good sound-bouncing practises are essential to ensure that children can have conversations without unnecessary distractions,” says Preet. 

Natural Light, Personalisation and Durability 

The exposure to natural light is vital in creating a sensory-rich environment. It helps regulate the body’s systems and is particularly significant in homes where children may not always have the opportunity to be outdoors.  

“We ensure that the exposure to natural light is optimised to help children connect with their surroundings and understand the time of day,” Preet explains. 

One of the key elements in Progress’ design philosophy is personalisation. Each child should have the freedom to personalise their living space, just like any other child. Even if they require specialised furniture or equipment, their personal touches, whether it’s a favourite colour or a beloved theme, can make the space uniquely theirs.

In a space that is carefully designed to meet the sensory needs of children, personalisation remains a significant aspect. It’s about creating an environment that can become a home, a place of comfort and familiarity. 

For children with special needs, personalisation extends to the ability to make the space uniquely theirs. From a favourite colour on the walls to beloved themes or characters, Progress ensures that each child can add their personal touches to their living spaces. The goal is to create an environment that is not just functional but comforting and inviting. 

But durability is also a crucial consideration.  

Furniture and materials are chosen not just for their visual appeal but also for their ability to withstand the rigours of daily use in a care environment. Progress believes in making the right investments in high-quality, durable furniture that ensures the safety and comfort of the children they serve. 

Progress’ homes holistic approach 

What sets Progress’ homes apart is the dedication and passion of its staff. As Preet observes, “Progress is not just about providing care; it’s about making a difference in the lives of children. The staff sees this as a passion, not just a job.” 

She noted that the care provided at Progress is unmatched, and the commitment of its staff is evident in the way they maintain the spaces. “A well-designed environment can empower and enrich the lives of children with special needs,” says Preet. “The passion and dedication of the staff play a crucial role in making this vision a reality.” 

Interior design at Progress’ services is more than aesthetics; it’s about enriching lives and enabling children to thrive. The sensory design philosophy, crafted by Preet, has transformed the way these homes are experienced. Progress recognises that well-designed spaces can create environments where children feel safe, comfortable, and empowered. 

Redefining the role of interior design in the care sector 

Progress, working with Preet, are redefining the role of interior design in the care sector. The redefinition is based on the understanding that a well-designed environment can empower and enrich the lives of children with special needs. By carefully considering space, colour, texture, form, and light, Progress has created spaces that cater to the unique sensory needs of the children, making their homes truly enabling and empowering. 

Preet acknowledges the passion and dedication of Progress’ staff. “These individuals don’t just see it as a job; they see it as a calling,” she explains. The caring and empathetic approach of the staff plays a crucial role in creating an environment where children feel safe, comfortable, and empowered. 

The impact of interior design in a care setting goes beyond the aesthetics; it extends to the emotional well-being of the children. Progress recognises that providing care isn’t just about meeting physical needs; it’s about creating a holistic environment where children can thrive emotionally and psychologically. 

Preet elaborates, “We design spaces to provide comfort, a sense of belonging, and an environment where children can express themselves.” This houlistic approach includes the intentional use of soft furnishings, personalisation, and adaptable spaces, enabling children to find solace and engage with their surroundings in their own unique way. 

Preet believes that a well-designed environment fosters a sense of empowerment. Progress understands that children with special needs can thrive when they are in spaces that allow them to express themselves and feel in control. 

“An empowered child is a confident child,” says Preet. The empowering environment created by Progress allows children to develop self-confidence, self-esteem, and a sense of ownership over their spaces. 

From its head office on Millfields Road, Wolverhampton, to its services and homes spread across West Midlands, the environment within Progress serves as a safe haven for children who often face a world that can be overwhelming. The dedication of staff in maintaining the spaces and creating an inviting atmosphere plays a vital role in this. 

Staff members are not just caregivers; they are keepers of the space. Their commitment to keeping the environment clean, well-maintained, and inviting is evident in the way children feel comfortable within these homes. In return, the spaces created at Progress foster a sense of belonging and trust. 

Hilton House’s beacon status of Progress’ vision 

One of the finest examples of Progress sensory design is Hilton House. A vivid illustration of how thoughtful design can transform a space into a sensory-rich environment. Hilton House is a testament to the careful consideration of sensory needs. Its exterior may be minimally colourful but it’s once you step inside that the magic truly unfolds.  

The Mood Interiors team, led by Preet, created a space that is more than just a home for the children at Hilton House. It’s a canvas of sensory experiences, a tapestry of comfort and engagement, designed with the children’s unique needs in mind.  

The sensory richness extends beyond colours. Hilton House boasts a multitude of seating options, including chairs of different kinds and shapes, mood lights, among others. These options provide children with a range of choices in their seating, relaxation and activities arrangements, catering to their individual preferences and comfort.  

The rooms at Hilton House are also adorned with sensory-rich elements, enabling children to engage with their environment and express themselves. From colour-changing lights to a thoughtfully selected colour palette, every detail contributes to the sensory experience. 

Making sense of it all 

Progress’ approach to interior design is a testament to its commitment to the well-being and growth of the children it serves. The role of Preet Anand and her team from Mood Interiors in shaping these spaces cannot be overstated. 

By considering sensory design, personalisation, and a holistic approach to creating empowering environments, Progress stands as a beacon in the care sector. Its dedicated staff, who are passionate about their mission, are at the heart of this endeavour. 

The synergy between the thoughtful design of spaces and the dedication of the staff is where the magic happens. Children in Progress’ care are given more than a home; they are offered spaces where they can flourish, express themselves, and grow in confidence.