The Vital Role of Support Workers at Christmas

The holiday season is a time for joy, togetherness, and reflection. While many of us spend Christmas surrounded by loved ones, indulging in festive traditions, there are those whose dedication ensures others can experience the warmth of the season, no matter their circumstances. At Progress, our support workers embody this spirit of care and compassion, even on Christmas Day. 

For support workers like Harninder Singh, the festive period is an opportunity to create special moments for the individuals they support. This Christmas, Harninder will be on duty, ensuring that young individuals being supported by The Hub experience the magic of the season in a way that is meaningful and memorable for them. “One of our residents, Adam, will have his family visiting for a few hours on Christmas Day,” he shares. “After that, we’ll plan some activities in the evening to keep the festive spirit alive. I’ll even be wearing my Christmas hat!” 

Harninder’s commitment highlights the importance of the role support workers play—not just in providing essential care but in creating an environment of joy and community. At The Hub, and across Progress, this means going beyond the practicalities of care to ensure residents feel included in the season’s celebrations. From organising festive activities to sharing meals and laughter, the focus is on fostering a sense of belonging and cheer. 

For many of our young adults, these moments are deeply significant. “Christmas is about more than decorations or presents,” Harninder explains. “It’s about ensuring that everyone feels warm, valued, and cared for, especially during the colder months when many people face challenges like staying warm or affording heating.” 

At Progress, we recognise and deeply appreciate the dedication of our staff who work during the holidays. Their efforts ensure that the people we support continue to receive the care they need while also enjoying the festivities in a way that brings joy and comfort. To every support worker who gives their time and energy during this season, we extend our heartfelt gratitude. 

Harninder’s Christmas wish is simple yet poignant: “Live in peace, stay warm, and have a good Christmas and a Happy New Year.” It’s a sentiment that reflects the very essence of Progress’ mission—providing care that goes beyond the expected to touch lives in meaningful ways. 

As we celebrate this season, let us not only enjoy the festivities but also take a moment to acknowledge the incredible work of our support workers. Their dedication ensures that every resident, no matter their situation, can share in the warmth and joy of Christmas. To all our staff on duty this Christmas: thank you for the invaluable role you play in making the season brighter for so many. 

A Day in the Life: Renee’s Journey at The Hub

Renee, a support worker (supported living) at The Hub Service at Progress, brings a vibrant and compassionate spirit to her role, making a significant impact on the lives of young adults with severe learning disabilities and complex needs. Renee recently shared her experiences, daily routines, and the joy she finds in her work. 

Originally from Bermuda, Renee’s career began in sales and retail before she moved to the UK seven years ago. She joined Progress a little over a year ago and quickly adapted to her new role. Reflecting on her journey, Renee said, “I just come in, and whatever the young person feels like doing, we do. My plan is to have fun, take care of them the best I can, and make sure they enjoy their life.” 

A typical day for Renee involves a mix of activities tailored to the needs and preferences of the young adults she supports. She explained, “If the young person feels like going out, we go out. If not, we find fun things to do indoors.” Her flexibility and enthusiasm are key to creating a positive and engaging environment for the residents. 

One of the most memorable moments for Renee was a birthday celebration for a young girl at The Hub. “We had an animal man come, and all the young people were excited to see and hold the animals. Everyone had fun, and it went smoothly. The birthday girl was so happy; she said, ‘I love you. This is nice.’ It warmed my heart,” Renee recalled. 

Despite the challenges, Renee finds immense fulfilment in her work. She emphasised, “My goal is to make them have fun and enjoy different things. Seeing them smile and engage with people warms my heart.” Her dedication to ensuring that each day is enjoyable and meaningful for the residents is evident in her approach. 

Renee also highlighted the supportive and family-like atmosphere among the team at The Hub. “We stick together and help each other out. Management is always there to support us, and I appreciate how they meet me halfway, especially when I have to adjust my work schedule due to personal issues,” she said. 

When asked about the qualities needed to excel in her role, Renee mentioned patience, clarity, teamwork, and good communication. “I know passion and patience are crucial,” she added. 

Renee’s journey at The Hub is a testament to the transformative power of dedicated care and a positive attitude. Her ability to create a fun and nurturing environment not only enriches the lives of the young adults she supports but also brings her a sense of joy and accomplishment. As she continues to grow in her role, Renee remains committed to making a difference, one smile at a time. 

If you are suitably qualified and have a passion for working with young people in a supportive and dynamic environment, we encourage you to explore the career opportunities at Progress. Click here to learn more about our current vacancies and how you can become part of The Hub family.